Redbus Arvostelua 749

I'll book bus ticket in this apps Lonavla to bangalore when I enter the bus lots of tobacco power are spreed in my sleep place another things is as A man aim not comfortable to sleep with any other guy whom iam not close their is a one bus conductor who can open my place and can sleep everytime

I had booked a ticket from kozhikode to kayamkulam .The bus cancelled the ticket and till date i havenot recieved the refumd.
whenever i am contacting them they say it has been processed succesfully. Only god and redbus knows where and which account the money has been transferred.
you have no provisions to contact Redbus and it goes to the automated service.
Please my friends do not use REDBUS they will only drain your money

Very hygienic and punctual
Friendly staff especially Asif
Keep up the good work asif

It was a nice experience.

Very very worst service unable to reshuffle the ticket and after reshudule no option of cancelation ticket no confirmation mail regarding the cancelation policy with out traveling i wadted 3800 from banglore to vijayawada they are not returning my money asked for confirmation mail regarding the policy not ready shhare

I booked my tickets through REDBUS.IN for UNIVERSAL TRANSPORT SERVICE (UTS) from Velankanni to Bangalore on 15/02/2026, PNR 154029 & 154028, and this has been one of the worst travel experiences of my life.

1. Delayed Departure & Seat Confusion:
The bus was delayed by nearly one hour without any proper communication. When boarding, seats were duplicated and allotted to multiple passengers, leading to confusion, arguments, and unnecessary stress right at the start of the journey.

2. Poor Hygiene and Amenities:
The bus seats were dirty and stained, completely unhygienic for passengers. There were no blankets or pillows provided for an overnight trip. When asked, the driver said the blankets were “sent for washing” — a completely unacceptable excuse. The AC vent above the seat was broken and stuffed with tissue papers and polythene covers, making the journey extremely uncomfortable. Additionally, no drinking water was provided during the entire trip.

3. Extreme Safety Issues:
At around 2:00 AM, the driver stopped the bus at a remote location for a temple visit, leaving passengers — including children, a newborn baby, elderly passengers, and women — stranded in a dark and isolated area. This was frightening and completely unsafe. On top of that, the driver demanded payment at 2:00 AM, adding to the stress and discomfort.

4. Unprofessional Conduct:
The overall behavior of the staff and the lack of basic amenities reflect gross negligence and unprofessionalism. There was no consideration for passenger safety, comfort, or well-being, which is completely unacceptable for a reputed transport service.

Conclusion:
This journey was unsafe, unhygienic, and poorly managed. I am compelled to share this as a review to warn other passengers. I would strongly advise against traveling with UTS or booking through Redbus until they seriously improve their safety, hygiene, and professionalism standards.

I have traveled by bus for years, but I have never witnessed such gross incompetence and disregard for a passenger's time.
I booked a ticket for a 10:30 AM departure. At 8:30 AM—barely two hours before my scheduled trip—I received a frantic call from the bus operator stating the bus would now be leaving at 9:00 AM. They effectively demanded I arrive 1.5 hours early with only 30 minutes of notice. This is not a "reschedule"; this is a hijacking of the customer’s time. How do you expect a passenger to drop everything and rush to a boarding point 90 minutes ahead of schedule?
To make matters worse, the customer support from RedBus was abysmal. When I raised an immediate ticket regarding this impossibility, they simply closed the case, stating "feedback has been passed to the bus company." They offered no refund, no alternative, and no help. They acted as a silent spectator while the operator scammed me out of a usable ticket.
Bottom Line: Do not book with this operator, and do not trust RedBus to protect you if things go wrong. This is the definition of irresponsible service.

It's very bad experience... redbus customer care not response to the customer queries.....i didn't see this Kind of bad service in my life and I loss my 2000 ticket amount and my 1st job

I book bus 2 time through red bus aap but service is very poor no time table I book bus vapi to delhi bus timing is 21:20pm in vapi but bus reach vapi at 22:40pm and they drop jaipur next day at 20:30pm then they change bus I book single sleeper sheet vapi to delhi but in jaipur they give main chair seating bus and other bus reach jaipur at 22:45 pm then you guys think when I book bus then thay showing time 21:20pm vapi to next day 23:30pm delhi but next day bus leave jaipur 22:45pm then how bus reach only 45 min delhi to jaipur its totally scam in future I never book through red bus and I not recommend any one to book bus through redbos aap

I am traveling to kanpur to indore we have this journey was best all good experience

Extremely disappointed with the service from RedBus. The bus was cancelled, and when I tried to contact customer support and the RedBus agent, my calls did not connect at all. There was no proper assistance, no timely response, and no clear communication. Because of this poor support system, I faced serious inconvenience and had to arrange alternative travel at the last moment. This is highly unprofessional and unacceptable. Customer support should be available during emergencies. Very bad experience.

Extremely disappointed with RedBus and its rigid, irresponsible customer support system. I contacted them immediately after realizing the date mistake, yet instead of resolving the issue, they kept redirecting me to the operator and later outright denied any refund or rescheduling. As a booking platform that charges service fees, RedBus conveniently distances itself when actual support is needed, leaving customers stuck between the operator and the aggregator. Receiving “How was your journey?” messages despite not traveling only adds to the frustration and shows serious flaws in their system. This experience reflects a complete failure in consumer care and responsibility.

I booked ticket from Tirupati to Hyderabad for today. And while updating my details (passenger details) I thoroughly checked all the information provided & then made the payment. When I received the ticket, it got booked for the next day. This is not for the first time, this has been happening quite frequently (4th or 5th time for me, I'm not kidding). On all occasions, I ended losing money as their customer service remains "Permanently Unavailable". It's better if redbus shuts down it's operations!

Worst bus service. It was delayed. They did not provide the most basic amenity of all - pillow and blanket. What is the point of a sleeper bus if you cannot provide pillow and blanket.

VERY BAD SERVICE.LAST WEEK TRAVELED MY NATIVE .THIRUPPATHUR TO CHENNAI TCIKETS TRAVELS NAME BAKYALAKSHMI TRAVELS 9.10 PM DATE 02-02-2026.
VERY WORST TRAVELS INDECENT DRIVE AND CODRIVER MY LUKKAGE NOT ALLOWED.MY FAMILY AND MY KIDS MY SEET UBBER SLEEPER BIRTH.HE IS TELLING YOU AND YOUR KIDS AND LUKKAGES INSIDE SLEEPER UPPER BIRTH.HOW ISIT POSSIBLE.SO I DONT TRAVEL.MY MONEY NOT REFUND.VERY WORST SERVICE OF REDBUS BOOKING.

The app and their support itself a scam they are organising scam in a corporate way.
They bus I booked cought fire and left the passengers on the road and ran away later after stuglling 1 hour I got the customer support guy who's was having no clue of bus said bus got smoke only no fire and making excus after lefting 45 passengers on road he was just saying you can bord from around 15km away from the location at 11pm in the night please refuse to book from there better to book direct from the operator at latest they can offer better support and know where the bus is these guys have no clue.
Attching the details

I am travelling to bangalore to pune . A lady passenger alone.. they promised they have charging points. But its not working in my seat. When I compained bus operation saying we cant do anything .. someone might have chrged laptop before me. Thats not my issue.
The charge plug is disconnecting after few minutes.

Redbus customer care also didnt help instead he was unprofessional .. and disconnected the call. If anything happens to me I will held these redbus and bus operator responsible.

Very very pathetic service redBus is giving nowadays, We have booked for AC travels while booking it was showing AC but after paid amount in bill it was showing booked for Non-AC bus, But we are still ok for that but after saw bus condition it was window also not opening, bedsheet also in bad condition very pathetic service received by red bus, And after over all vendor told us to talk with redBus customer care it is their false while we are trying to reach customer care, literally we were not able to connect while we have tried too many times, Very pathetic service, condition, and it is happened second time with us. So kindly request to all do not book by redBus if you want comfortable and safest ride ever, otherwise your harden money will be waste.