Redbus Arvostelua 749

Bus did not came ,i had to go through another bus with longer route because there was no buses left for that day to go that location .no prior information that bus is not coming .i don’t recommend to use the app just go to the stop and show hand and ask the bus conductor directly

Board konduskar travels from dombivali MANPADA vehicle number GA 11T6561 dated 25/01/25, worst drivers don't have manners to talk with customers . We started journey from dombivali to karad ... Bus was totally unhygienic, no lights in the compartments , uneducated and I think they both are drunk and driving the bus . I'm requesting you all the people who are traveling from Dombivali to karad to not book this konduskar travels from dombivali.booking from redbus .

Very bad experience I am booked 6 bus tickets bus not reach on time timing is 6.25 manali to delhi and reach 11pm seats numbers automatically changed without customer confirmation after booking no seat available bus not clean and drop wrong location accordingly to drop location majnu ka tila . Dinner time bus Stop at restaurant cockroach available in dinner dal and chawal price is 350rs ,it's worst service I am requesting for cancellation but not given solution same complaint locked at jago grahak jago now with recording with others evidence now Pnr no 2008141 Cont No 8448084379 booking cont no 8802318505 given website customer care number not responding. Be prepared before booking ticket this red bus service site deltin bus is very poor and mental distrubing

Worst experience
my journey booked with Swami Travels from Pune Wakad to Borivali, Mumbai.

At the time of booking, the route was clearly shown as via Western line, with Borivali displayed as the final drop location. Based on this confirmed information, I booked an upper single sleeper seat due to a medical back condition and my regular overnight weekend travel between Pune and Mumbai.

Despite the operator having complete access to my seat number and drop location, I was never informed—neither at boarding nor during the journey—that:

The bus would not go to Borivali, and
Borivali passengers would be forcibly transferred to another bus.

While I was asleep, I was carried to a different route on the Central side without my knowledge or consent. I later learned that the staff allegedly “announced” Borivali passengers from outside where they usually sit without entering the sleeper area or ensuring that passengers were properly informed. This was told to me by the fellow pax that they didn’t come inside.

I ultimately had to get down at Pallava City Flyover, an unfamiliar and unsafe location, and it took me over 3.5 hours to reach my residence.

As a woman travelling alone, this constitutes a serious breach of duty of care, passenger safety, and service ethics. Waking up in an unknown location and being abandoned far from the booked destination is not merely inconvenience — it is endangerment.
And giving me a compensation of 100rs lol
Don’t book from this app please

i had booked the ticket on 21/1/26 from karad to vadodara my seat no s6,s7. however local operator allocated my seat to other persons. hence i am unable to travel. and red bus given 268 refund. i had paid 2000 to buy ticket.so please do not book the tickets on redbus.in. its cheating with customes. no one is responding from their grievance cell.

Firstly, RedBus tracking does not work at all 😞. Even though there are options to track using the PNR number and mobile number, after submitting the details it shows an error saying that the email ID is incorrect 😡.

Secondly, the service is always late at both pickup and drop locations 😠. A delay of 10–20 minutes is understandable, but making passengers wait for 2 hours is far too long and completely unacceptable 😤⏰.

🗣️💯 My honest opinion 👉 📢📺 advertising pe sirf dhyaan dene ke bajay ❌
⚠️🛠️ apni poor service 😞 par bhi dhyaan dena chahiye ✅

Had booked Bus services between Panaji, Goa to MOPA airport on 18th of January'26. Against a ticket cost of Rs.200/ Red bus charged us another Rs.200 totaling it to Rs.400. Bus got delayed/cancelled and finally we had to take a taxi to the airport or else we would have missed the flight. Now Red bus is asking us to show the Invoice of Rs.1000 paid to the taxi driver by cash. They probably believe we walked 32 kms till the Airport instead of Cab.

They are frauds and just fooling the Customers by charging double the cost of Bus fare as their charges. Beware of such frauds is what i can only say.

Best experience ever

I'm extremely disappointed with the service. The bus broke down, leading to a delay of over more than 2 hours already, and is now moving very slowly. Despite requesting an alternative bus, they were told it's not possible and was advised to look for a government bus, which is unacceptable given this was my first booking with your app. I request a full refund at the earliest and hope you'll take steps to improve your service to avoid ruining others' journeys. It'd be great if you could ensure more reliable transportation options and better support during disruptions.

⭐ 1 Star – Extremely Unsafe and Unprofessional Travel Agency
VKV TRAVELS - Pudukkottai - Chennai - 18th Jan 2026
This is by far the worst travel experience I have ever had. Bus has to reach Chennai at 6:00 AM but reached the destination at 11:45 AM. The Journey delayed by 6 hours.
The trip was already delayed, and to make things worse, the driver stopped the bus on the roadside and slept for 2.5 hours without any proper communication or alternative arrangement.
Such mismanagement raises serious questions about safety standards and professionalism. A travel agency that cannot manage drivers or schedules properly should not be operating passenger services.
Bus Number - TN18BS9030
Driver Number - 7397443841
I strongly do NOT recommend this travel agency. Avoid at all costs if you value your time, comfort, and safety.

Redbus is trickster. The arrival times shown are 1 hour early. This was resulting in me missing flight, hence asked for cancelling 2 days in advance.
However, if you reschedule bus for another day, you can no longer cancel for some reason.

Avoid using redbus and directly book with operator

Kanchan Travel's service is very bad. The driver of this bus is drunk and has been caught by the police. Even in such a situation, they have not arranged a new driver yet, we have to wait for a long time. If you are traveling on their trust, please do not take service from this travel. We are very sorry and also scared. We do not know how our journey will be from now on. Please do not travel on the trust of Red Bus. 🙏

⭐ 1 Star – Booking Denied, Harassment, and No Refund

I had a confirmed booking at The Teadale Vagamon for Sunday, 4 January 2026, and the full amount was paid in advance through RedBus.

Booking ID: NH14144455958216
PNR: 0166046873

When we called the contact number provided, the person who answered (claiming to be the resort owner) spoke rudely and did not help us with the location. After traveling over 220 km by bike, we finally reached the property, only to be told that our confirmed rooms would not be given.

The resort staff demanded that we pay the full amount again to get a room, despite showing proof of full payment and confirmed booking. They refused both accommodation and an immediate refund. Since it was New Year rush and no other rooms were available nearby, we were forced to cancel our trip.

RedBus customer care initially assured me that the refund would be processed. However, even as of today, 15 January 2026, I have not received the refund, despite repeated calls and messages. There is no proper complaint option or visible chat history in the app, making follow-up extremely difficult.

What made the situation worse is that today’s RedBus customer care executive spoke very badly, ridiculed my issue, and used harassing and unprofessional language. This was deeply humiliating and unacceptable.

This experience completely ruined our New Year, caused financial loss, physical exhaustion, and mental distress. Both RedBus and The Teadale Vagamon showed zero accountability and no respect for customers.

I strongly warn others not to trust this resort or rely blindly on RedBus promises. Paying in advance does not guarantee anything here.

Very disappointing. Never again.

Rathimeena very worst travels
Nearly 4 hours late
No proper explanation
Driver must go driving lorry

My RedBus Experience — Extremely Disappointed with Unfair Cancellation & Price Hike
I booked 12 bus tickets on RedBus for 23rd January from Mumbai to Ujjain.
Original fare was ₹1140 per ticket.
Just 10 days before the journey, I was informed that the operator cancelled our bus and tickets were automatically cancelled.
Now when I try to re-book the same journey, RedBus employees name Rudra Bharti & Chandan Mishra & Rohit is forcing me to pay around ₹1500 more per ticket — that’s ~₹3600 extra I have to pay for the same trip!
This is not just inconvenient — it’s unfair.
There was no proactive solution, no alternate bus offer, no compensation, and no transparent communication from RedBus support. Many customers report similar issues with last-minute cancellations and poor refund/refund delays.
Customers book tickets in advance trusting the platform.
Cancellation should mean:
✔️ Full refund credited quickly
✔️ Or an equivalent alternative bus offered
Instead, I’m being forced to pay higher costs without resolution.
This reflects poor customer service and lack of accountability by the platform and operators.
RedBus needs to:
🔹 Improve timelines
🔹 Provide fair alternatives without extra costs
🔹 Communicate clearly before cancelling tickets
🔹 Take responsibility for customer inconvenience
As a professional traveler and customer, I expect ethical practices and transparency from platforms like RedBus.

Don't go through Red bus app-
We want to travel from Jaipur to Udaipur on 10/01/2026 so through red bus app booked ticket for 3 passengers from Udaipur To Jaipur We want to book Jaipur to Udaipur but by mistakenly booked Udaipur to Jaipur its human error in haste we also admit that its was our mistake. But there was possibility of changing the city because seats and city both were available on the bus and also agree bus travel company to change but they don't have power to change so we wanted to exchange City on ticket by red bus. After many tried and hold for hrs we got connected to customer care and told them that this problem has occurred we request and told Same bus is available on same time in Jaipur pleas help Red bus people have power they could have changed the city because seats were available at that time. for Changed the city to paid extra Rs but After many tried customer care they simply refused to take any action. When contacted the company of travel Bus owner name Shrinath solitare they told tickets were purchased from Red bus contact them. Travel owner talk to me well and help but red bus doesn't. Finally we have travel one day ahead of sch.
Keep watch on such bad practice and report. It's better to go to agent and get proper ticket
Absolutely awful no customer support. There’s no phone number to the red bus app and chat doesn’t work. No one offered support. Disgusting customer service and a terrible experience. Absolutely unacceptable. Book a car or an uber instead of using these companies will save you from the stress of having to deal with them.
It doesn't even deserve 1 rating. This site should have rating in minus. Worst service and they actually don't have any email id so you cannot cannot complaint.

Please share consumer complaint email id so that at least we can complaint.

Hello team,

I'm really disappointed with the service for this time with neugo. i have booked this bus with redbus but the thing is the driver didn't picked me up from the platform. I called him just before 11 am and told him that I'll be coming from lift to the platform. And the bus is in front of me at 11am. But the driver didn't want me to board into the bus. He told me that this is not our bus. I already called him but he didn't even let me to. Also that was a huge amount. I booked 4 ticket worth rupees 3000+ also we were travelling from Neugo from Vrindavan to Delhi and then I booked the same Neugo bus from Delhi to Dehradun. But the driver didn't allowed me to.

When I called after to the conductor of the bus that please wait outside the station we will be coming in 2 minutes he denied at the moment as well.

Really not happy this time with your service.

Please provide me refund it's a huge amount.

Thankyou,
Mayank Mehra
8218027473, 7464907213

horrible experience! customer service is so poor . fake reviews and very bad support

SCAMMERS! Don’t purchase from this company at all. I booked bus tickets from Kasol to Delhi with a confirmed departure time of 8:14 PM, trusting the service promised at the time of booking. However, this journey turned into one of the most frustrating and unacceptable travel experiences I have ever faced.

The driver called us and casually informed that the bus would arrive at 12:00 AM, then disconnected the call and never answered again. We were left stranded without any clarity. We contacted RedBus customer support, where the agent told us to arrange alternative transport ourselves and vaguely mentioned a refund, without providing any assurance or confirmation. At that late hour, alternative travel options were extremely expensive, so we had no choice but to wait.

When the bus finally arrived at 12:00 AM, it was unsafe, especially since girls were traveling with us at night. To make matters worse, the bus was not the one we had booked. It was a completely different, low-class bus named “Raj”, which did not match the service shown on the platform.

Despite paying extra for front seats, the driver shifted us to back seats, and shockingly, one of our friends was not given any seat at all and had to stand throughout the journey. This is unacceptable, humiliating, and a serious safety violation.

We paid a premium price for comfort, safety, and reliability, but received delays, mismanagement, false promises, and mental stress instead. This experience was extremely disappointing and infuriating.

I demanded a full refund for this journey. This level of negligence and disrespect towards customers their customer service showed was shocking. Asked me to wait for 24-48 hours for refund once i did. Then i chased after 3-4 days they said the same to wait. I did again and then after over a month they kept telling me the same until i lashed out because no one was attending me and i don’t think the matter is even getting sorted. They just want me to get tired of chasing for money and then stop demanding refund. I asked the customer service agent what is taking too long he says we cannot connect with the bus driver to confirm the issue. Told him if even after 1 month the bus driver doesn’t respond to them will they never process my refund and he did not answer me he kept saying wait for 24-48 hours more. I asked him a simple question multiple times that there must be a duration for which i will have to wait and then my refund will be processed but no they don’t plan on refunding my money. I spent over 15thousand to 17 thousand and they dont seem to be taking issue seriously and the agent named “CHIRAG” was so unprofessional i don’t even understand how people get jobs like this when they don’t even know how to talk. I have the call recordings and i’m waiting for my money to be refunded still. Still have receive no followup on my case and i’m not going to forget this i will keep chasing until you refund me. I NEED MY MONEY! I dont care that the driver is not responsible i had booked bus tickets from redbus. Redbus took responsibility for my travel i do not care how they deal with the bus services my contract was with redbus. I need my refund!!!!!