Redbus Arvostelua 749

Didn't show me the better options; fares are too high.

Good Experience

It's was good experience in the first time I have booked redbus ....

It was pathetic service from Red Bus. I had booked the Jain Travels bus vis Red Bus from Mumbai to Karad on 09th March 2026. First of all there was no tracking at all and bus was delayed but nobody informed me. I tried checking with contact details I searched online but I was successful only after trying 2-3 different numbers. Later they informed it's late by 1 and half hour. But it was further delayed and there was no updates due to no tracking. I had cancel the bus and take another one. But funny part is Red Bus was asking for my feedback on journey which was never started. I requested refund and it's been almost 3 weeks but no refund yet but Red Bus sent me closure for my refund request via WhatsApp. Please do not book via Red Bus but if you do so then forget about tracking, refund etc.

Yesterday night I booked tickets for senior citizens and small kids, but very worst service I faced, how could any bus fail in middle of route which is planned for long distance and also after that they won’t provided at least a good service.

I am extremely dissatisfied with my journey booked through RedBus with Gujarat Travels (Ahmedabad to Mumbai,

PNR: 387946256-6713785
Passenger Name: Praveen Kumar
Route: Ahmedabad to Mumbai
Date: 22 March

The hygiene condition of the bus is unacceptable. The blanket provided was extremely dirty, unhygienic, and not fit for use. This is a direct violation of basic passenger safety and cleanliness standards expected in an A/C sleeper service.

Despite raising the issue during the journey and contacting RedBus support on WhatsApp, there was no response or resolution provided. This clearly shows negligence and poor customer support.

I strongly demand:

1. Immediate action against the bus operator for maintaining such poor hygiene
2. A partial or full refund for the inconvenience and discomfort caused

If this issue is not addressed promptly, I will escalate this matter to the Consumer Forum and highlight this on social media platforms.

This experience has been extremely disappointing and unacceptable.

Now it's become big fraud, dosent refund amount after canceling ticket. Amount deduct through online but booking shows not done.

DO NOT USE REDBUS!!!! A scam, you dont get your refund. There is no customer service. Asks for login details but doesn’t recognise your email or phone number. This is a real scan do not use this service. Taken my money and no tickets booked and cant get gold of customer service for my money.

Worst worst worst behaviour by Telangana bus conductor. I booked a ticket for my grand father who has keypad phone no what’s app in that I though u can show ticket from my mobile while boarding my grandpa but idiot conductor rejected that and asked me to send sms to my grandpa phone with some unknown reasons the sms is not received. With no patience conductor is shouting at us saying that bus is getting late he assuming that bus hs 10 th class students how to going to write exams it is a night travel bus after reaching home like 5 everyone go to sleep they can’t even await 5 min for a passenger to send sms even though I shown sms but they asking physical xerox copy how can u suddenly bring the copy they need to understand the situation and support us by receiveing that sms to conductor phone but they asked us to buy new ticket we lost 620 rupees for this the bus is booked. From Hyderabad to Madhira

Worst worst worst support i need refund from red bus

Terrible experience

I am writing to formally lodge a complaint regarding the extremely poor and unprofessional service I experienced on my scheduled journey from Chandigarh to Srinagar with Ram Dalal Bus Service, booked through your platform.
I had made an advance booking through the RedBus app with 100% payment in advance. My travel details are as follows:
PNR: 1154499
Bus Number: UK07PA6520
Driver Contact: 9899880504
Passenger Name: Anjum
On the day of travel, I contacted the driver at around 7:50 PM as per the contact details shared via WhatsApp. He initially informed me of a boarding location and asked me to reach there. I reached the said location around 9:15 PM, however the driver did not respond to my calls.
Later, at around 10:15 PM, he called back and changed the boarding location. I agreed and immediately moved to the new location. After reaching there, the driver again did not respond to my calls. After approximately 20 minutes, he called back and informed me that he had already left the location and could not wait.
Despite repeatedly requesting him to stop or allow me to board, he refused. I later came to know that he had onboarded another passenger without a valid ticket for personal benefit.
When I contacted RedBus customer care and Ram Dalal Bus Service office staff, no proper assistance was provided. Instead of resolving the issue or offering an apology, the driver behaved rudely, used abusive language, and even issued threatening statements such as “Come to Jammu or Srinagar, I will show you.”
This experience was extremely distressing and unacceptable for a frequent traveller like me. It appears that passengers are being misled by accepting advance bookings and then altering routes or boarding arrangements at the last moment for illegal monetary gains.
I request the following actions immediately:
Full refund of my ticket amount.
Strict action against the driver and the bus operator for misconduct and threatening behaviour.
Assurance that such incidents will not happen with other passengers.
If my issue is not resolved promptly, I will be compelled to escalate the matter further through social media platforms and initiate legal proceedings against both RedBus and the bus operator.
I look forward to your prompt response and resolution.
Regards,
Anjum

I had booked a bus ticket through RedBus on 4th February 2026 for travel from Mumbai to Shivamogga. Due to traffic congestion near Lonavala, there was no communication or update from the bus operator regarding any change in the schedule.

When I reached the pickup point, I contacted the bus operator and was informed that the bus had been cancelled and that I should contact RedBus for further assistance.

I immediately contacted the RedBus customer care team. One of their executives connected the bus operator on a conference call, during which the operator confirmed that the bus was cancelled. The RedBus executive assured me that a refund would be processed.

However, despite this confirmation, I have still not received my refund. Instead, RedBus is repeatedly closing my support tickets, claiming that the bus operator is now denying that the bus was cancelled and therefore the refund cannot be processed.

This is completely unacceptable. I made the booking through RedBus, and their own customer care executive verified the cancellation with the operator on a conference call. Despite that, no resolution and no refund has been provided till date.

This experience clearly reflects extremely poor customer service and lack of accountability from RedBus.

I strongly advise others to think twice before booking through RedBus, as the customer support is extremely disappointing and unhelpful.

I had booked a bus from kukkesubramanya to Bangalore through SV travels/ redbus. The bus didn't arrive and I didn't got the refund amount also. Customer service is hopeless.please don't book any service through redbus. BIG REDFLAG from myend

Tiruvannamalai to mayiladuthurai book pannitu travel panna chidambaram la vittu tyre punchar nu reason sollitu poiduvanga.

Highly disappointed with the services booked ac bus n got non ac bus it was pathetic experience n the customer support also haven't responded

Firstly, incredibly unclear which bus station the bus was actually supposed to stop at, out of two possible options in Aluva (Kochi) for the bus to Munnar. Second, the tracking stopped working almost immediately. Third, bus never actually showed up - bus station employee had confidently told me to wait outside 2 hours prior, then when asked again an hour after the bus was supposed to arrive, told me the bus didn’t stop there (at 4am by this point). I had to book an uber or risk being stranded with nowhere to go on the edge of town. Their customer support was absolutely non-existant. DO NOT use redbus unless you can physically see the bus you’re buying a ticket for.

Disgusting service, if I could give them 0 stars I would.

I booked a ferry and needed to cancel and emailed them and went on the help section on the app (which wouldn’t work, there was no option to speak to anybody) I’ve sent countless emails (around 40) to there customer service and they just email me back a generic email saying that my case has been closed but nobody has spoken to me??

I don’t know who to email or contact about this as the supposedly ‘customer support’ isn’t even working.

Money grabbers

The Customer Care IVR language is compulsorily Kannada. How stupid is that!

If one is from a different state and calls for help then how is he supposed to understand the menu options and connect with the customer care if he doesn't understand the language.

We booked an M.S. Gajraj bus from Jaipur to Amritsar. There was absolutely no attention given to cleanliness. No one was sitting on their assigned seats — passengers were sitting wherever they found space.

During the journey, the bus did not stop properly anywhere. I requested many times to stop at one place so we could have tea, but they refused. They did not even stop for bathroom breaks.

We did not like their behavior at all. It was very disappointing. We will never choose this bus service again in the future.