Ramsay Health Care UK Arvostelua 

West Boston Hospital. Wed 29 Dec, 2021.
By referral from my GP i tried to contact this company to arrange a privately paid for ultrasound diagnosis. After trying to call the hospital on various numbers for an hour and a half in office hours and being disconnected or told the hospital was ‘closed’ I tried another site to enquire. That site told me ‘it should be open’ and maybe ‘they are having problems with their phones?” Through perseverance I got through, spoke to an unidentified staff person and was advised of a possible three week wait (on an emergency application) although the computer system ‘wasn’t responding’ and she could not be sure.
In short, the comms of this organisation are a mess. Needless to say I have had to seek alternative help elsewhere. I could not Trust my health with such an organisation based on these experiences.

Appalling service from Ramsay Health Care at Beacon Park Hospital, Stafford.
Booked in for a minor op which they ring up on the morning 5 hours before I’m due to have it to cancel. No reason given when asked. Just they were sorry.
Having reorganised my life and taken time off work to have skin cancer removed this is not the level of service I would expect when paying for it.

Having now had the surgery that was rearranged quite quickly I have edited my original review.
The team were excellent and the care received was very good. Having now found out the cancellation was down to a staff issue I have given them 4 stars. If only I had been given this as a reason in the first place I would have understood.
I can recommend Ramsey Health Beacon Hospital.

Appalling experience yesterday at Ramsay Rivers Hospital, where seeing a Consultant Cardiologist, I required an urgent ECG. The entire Hospital only has 1 ECG machine and it was not working. I had to be sent to the nearest NHS Hospital to have the ECG performed. I will be writing to my private medical insurance to formally complain, as a hospital which is so poorly equipped should not be a ‘go to’ place for privately insured patients (or any patient for that matter).

I used Pinehill in Hitchin . I cannot fault the doctors, or nurses and ward staff. My problem lies with the physiotherapist who made me feel like a failure and incompetent because I said I would still use a walking frame when I went I home .In the space of 8 months because of my knee problems I lost my job, had to leave my house , suffered a broken arm and had to cope with an unwell 93 year old father who died. I told them this but the lack of compassion was shocking.yes you have tried to make amends but I doubt you understand the. Devastation you have caused.

I have used Ashtead Hospital, a subsidiary of Ramsay Healthcare UK over a number of years and have always paid my bills promptly. I am a 75 year old man, have, within the last two months, been diagnosed with prostate cancer and start my treatment next week. Within the last two months I have received numerous messages and calls from a debt collecting company called Icon which I refuse to deal with. I have tried to contact Ashtead Hospital finance department, who have refused to deal with me despite the fact that I do not know the alleged debt. On the only two occasions within the last few weeks, when Ashtead Hospital have answered my call, they have promised to send me copy invoices of the alleged debt, yet despite my stating very clearly that I will happily deal with themselves, in order to understand the debt problem, but will refuse to deal with Icon, it is that company that have called me, under the guise of Ashtead Hospital and now emailed copy invoices and require payment within three days.
I will continue to have nothing to do with Icon and if Ashtead refuse to deal with me, I will contact Ramsay Healthcare UK.
It seems, if Ashtead Hospital finance department"s paperwork is to be be believed, that I owe them in excess of £1000. I believe that this cannot be the case. It is possible that there is some confusion because my original health insurer was CS Healthcare, was taken over by Bupa, late last year.
As far as my personal situation is concerned, I can only repeat I am a 75 year old man and have, within the last month been diagnosed with prostate cancer. I start my treatment next week. Under normal circumstances, I would be dealing with Ashtead Hospital, but given their intransigence, I will use them no more. If a responsible member of Ramsay Healthcare contacts me, I will deal with this matter at the end of my cancer treatment, which will be around mid September 2021.
If they are not interested, so be it. I await a threatened Court date and will deal with the matter at that time.

Vivian Lythgoe

I had a procedure under my health insurance, that was fine. There was a follow up outpatient consultation to give me my results. These were of some concern. I’d need a follow up as my health could be deteriorating. Months later I started to get debt letters for this consultation and some were quite upsetting. They hadn’t billed my insurance company and blankly refused to just contact them to sort the small bill. I explained I’d had a nervous breakdown also and my health was really impacted by this clerical error from the Oakland’s hospital Salford. But it continues. I’m disgusted with this awful company. Please don’t ever use them. I work in medical and I’ll go as far to say they are the most unprofessional company I’ve ever known. Your health is important, put it in the hands of a truly caring company. It’s appalling how I’ve tried to sort this but they have no customer care whatsoever. Now I have a county court bill because they refused to just talk to my insurance company. On writing I’ve spoken to them and they advise me they still haven’t been billed. This is entirely the fault of Ramsey health in Salford Oakland’s. I have an expensive insurance policy that wants to pay but they have an attack dog they prefer.

I’ve reminded them they have a duty of care. This falls on deaf ears. I work for Nuffield, spire and the NHS. In over thirty years I’ve never been so shocked by a company.

Do not use Ramsey Health as they have zero care.

Provided you are not too ill and have the nothing better to do than listen to endless recorded phone messages and choose any number of options then they may be of use to you -but if like me life is too short try another company.

Appalling customer service; private care should be a premium service given what you pay for it. This hospital seem to find it impossible to communicate effectively or provide timely responses to concerns. Staff are intransigent and unhelpful, and their processes are internally focused with scant regard to the customers they purport to be committed to.

My procedure next week has been cancelled with no explanation as to why - I have asked for a a detailed response and received a less than satisfactory answer. I'd like to send my thanks Ms Rebello for her "empathy" - and I would suggest she looks up the definition of the word in the Oxford dictionary to educate yourself as to the correct meaning. At least I will be able to have our regular family online call this Sunday rather than have to attend my Covid test.

I will forward my formal complaint to the CQC for them to investigate further.

I visited Woodland hospital in Kettering to see Surgeon Chris Sutton for my Sleeve Gastrectomy.
From start to finish I was made to feel totally welcome by friendly laid back staff, who looked after me for the duration of time I was there. The process was very smooth and straight forward and from consultation to surgery day was a very short 2 months, even during these tough times. I was told by the NHS I would be waiting up to 3 years if I continued with that route. I just didn't have it in me so I chose to purse privately, and I'm over the moon that I did, best decision ever!

I stayed overnight in my private room with a beautiful view of the countryside, a TV and comfortable bed. As my operation was the morning after the day I got there, I was given a nice cheese salad meal which was better then any hospital meal I have had. The day of my surgery I was looked after by Emma my Nurse and the rest of the team. Emma gave me a lovely gift of 'The Bariatric Bible' book, which was a nice touch! I was made to feel at ease the whole way through, adequate pain killers were given to keep me comfortable after my op, and the night staff nurse looked after me as if I was one of her own, I believe her name was Marie if I remember rightly.
I now have my own Nutritionist for 2 years who is great, her name is Jane, and am also under the care of the Nurse Emma for any help or advise any time I need via phone, or hospital visit if need be. Chris is also on hand and I will have chats with him every few months.
My weight loss so far has already changed my life and I'm only 8 weeks in! I'm excited for life now where as before my surgery I had no hope for any future.
Chris Sutton is by far the nicest Surgeon I have met, very good at what he does to an art. very laid back and straight to the point with no messing about.
I am very glad I chose Ramsay Health Care at Woodland Hospital. Such a great Hospital and a wonderful team of staff from all angles.

I worked in a Ramsay hospital for over a decade. I am happy to no longer do so.

New Hall hospital is one of the most under-rated hospitals in the country. Astounding level of healthcare, in a beautiful setting

~ North Downs Hospital, Caterham, Surrey UK ~ I don't know anyone who actually likes going into a hospital (even for a consultation), particularly under C-19 conditions and as a patient in a vulnerable age group. The moment I walked into North Downs Hospital for my Appointment I was made to feel at ease. Whilst at the Out Patients Reception, Staff Member Samantha Loring (naturally wearing PPE) showed all her professionalism as she took me through the C-19 check-in procedure. She made me feel relaxed and safe throughout the time I was at North Downs Hospital Hospital. My next Appointment is booked. I now feel much more at ease about attending this Appointment. Thank you Samantha Loring and Ramsay Health Care. (B. Norman - feeling confident).

OK for day surgery or if you're operated on early in the week. At weekends they just want you out even if you're not ready medically.