Ramsay Health Care UK Arvostelua 

Poor service, shared the insurance authorisation code many times for my wife’s treatment. Accounts team sending invoice letter repeatedly! Reception and Accounts team working separately without addressing Customer/Client as single voice. Wondering the quality of service in Private hospital!?!

Rivers Hospital : Sawbridgeworth

I’m a bit thrown on some of these reviews… it must significantly vary across hospitals because my experience has been incredible.

From my very first appointment the receptionist almost couldn’t be happier to see me and we did some initial paperwork. My consultant Dr El Farra was on time and explained to me fully what was wrong, what treatment I needed and why. We got the date of my op booked in for just under 3 weeks later.

Op day itself was incredibly smooth and everyone was so kind and lovely. I was shown to my room before 7am which was better than many hotels I’ve stayed in!

I was the first op of the day which was great, especially being so nervous and having to fast. The nurse who took me down managed to help me calm down before going under general anaesthetic.

I was back up to my room, awake and feeling as good you could, just in time for England’s first world cup game. The food was decent and the nurses continued with their first class attentiveness and kindness. The same nurse who took me down later helped me get changed and brought me biscuits… she is a credit to your team. Annette and Jennifer were also so kind and lovely. Like they actually wanted to be there and look after you, unlike many staff in bog standard NHS hospitals.

Dr El Farra visited me later to confirm the op went well and wished me a good recovery. I’ll certainly be seeing her again for any future gynaecological issues. I’ve not even had to take any paracetamol post op which goes to show how careful she was. I even got a recording of the procedure in my discharge pack!

I was out that same evening and didn’t feel gross or groggy or upset. This was the best health experience I have ever had or witnessed. Hopefully I don’t ever need to come back but I know where I’m going if I do!! Thank you all so much.

Came to the Ramsay hospital group at fullwood in preston

Turned up for appointment checked in given forms to fill in. Waited half hour after appointment time to be told doctor had gone home and my husband hasn’t been booked in… wonder if they will still charge nhs for his app. Had to take afternoon off work and travel 20 miles for a wasted

My dad was booked in for a cataract to be removed at Woodland Hospital, Kettering. They removed his cataract but didn't have the correct size lens to fit his eye, leaving an elderly man with no vision and placing him in considerable distress and vulnerability.
Over a week later and they still haven't got the correct lens, and don't know when one will be available.
They then blamed the patient for the failed operation saying it was his fault they couldn't fit the new lens because he was "moving his head too much".
Poor excuses to try to mask their incompetence for ordering the wrong size lens for his eye.
Very poor, 1 star given as there is no opportunity to award zero.

From pre-op through to post-op six weeks later Ramsay Health Care could not have been better. All the staff, nurses and theatre technicians were extremely professional and made me feel relaxed throughout my operation.
Mr Kelkar, my surgeon, who performed a laparoscopic procedure was by far the best consultant I have had the pleasure to meet.
I would highly recommend both Mr Kelkar and the Woodlands Hospital.
Thanks to all.

Tees Valley Middlesbrough
First experience with this hospital. Always been more than happy with NHS James Cook hospital.
Initial consultation- very quick, felt rushed, little explanation. Later had to call them back to get details which were not clarified face to face.
Arrived for my appt this morning:
No parking spaces - had to park on drive
Atrium full with minimal seating available
My appointment had been cancelled with no prior phone call
Had to go through the earlier procedure of an enema and starving- total waste of time and very stressful
Although receptionist was very pleasant and apologetic there was no explanation given for cancellation
I did get a call an hour later rearranging the appt in Tees Valley but I would be much happier to go to James Cook.
My first experience of private healthcare has been far from positive.

The Dutch hospital management and staff all paid great attention to detail,excellent care,the ambience and manner ,also air quality much as a five star hotel,spot on.Even the coffee served was excellent quality.High quality buscuits and sandwiches available .I was a day patient NHS.The important issue the medical care I received was also first class.To all at Dutchy ,I think you have something to be proud of.

I’ve just had an mri scan at Ramsey Healthcare Fulwood Hall Hospital and it was an excellent service.

From the receptionist Susan that quickly found my details and checked me in, very polite.

The gentlemen that looked after me were Steve & Faiz.

Faiz made sure I understood everything and went through the paperwork with me and put me at ease which helped me relax during the scan.

Steve then took over, the first thing he said was that the knee was very swelled, which was a total relief! as I’d seen several doctors and emergency doctors no one bringing it to my attention. A physio did mention it though blamed it on my knee support !

Steve was very good and excellent at what he does. He was very supportive.

I would like to say a very big thank you to you both 👍

They give you a telephone number to call if things aren’t right after an operation! They do not pick up the phone and this just cuts off after so long. They say the care continues after you have been discharged!

This isn’t the case.

Tees Valley Hospital in Middlesbrough and my surgery today for an Inguinal Hernia under General Anaesthetic. The care and respect that I received was utterly amazing. EVERY member of staff Brilliant. My personal experience of Ramsay Health was a complete 5 star. My thanks to those involved.

Poor HR, not an equal opportunities employer, poor pay even compared to NHS pay. Don’t bother wasting your time applying for a job here.

Following my last week’s bowel operation, it’s proving impossible to contact anyone at Woodthorpe Hospital, Nottingham and they ignore all messages left on their answer machines. This is worrying and potentially dangerous.

What a contrast to my experience of the excellent Spire Hospital in Leicester.

Good consultant meeting. However it apparently takes Ramsay Healthcare 3 weeks to write a letter to my own GP with the consultants findings which my doctor has been waiting for. If it takes them 3 weeks to write a simple letter need I say more about what service of healthcare will be provided? Disappointed.....

Got an appointment at this hospital after explaing my condition and the specialist agreeing to see me, but i wrote this email before visiting discussing my problem, Response from them is below:

As discussed, my primary concern is trying to find a cardiologist who is willing to try to establish what may be wrong with me and not just send me on my way after an initial consultation and a few tests.
As I mentioned I am suffering from severe pins & needles, have the outline condition I have been diagnosed with and am now having bouts of dizziness bought on by high blood pressure.
It maybe that I have a neurological issue also, who knows? But I do not want to find out what is truly wrong with me when it is too late….
Can you please pass this on to the cardiologist and still see if he is willing to help me get to the bottom of what is wrong with me.

Response from Ramsay Health:
Good morning Mr *****,

Thank you for your email which I forwarded to Dr ***** as requested.

Dr **** has responded and, unfortunately, does not feel he will be able to assist you at this time. As your appointment would be for a second opinion he would be unable to undertake this in the time schedule available. Dr **** has suggested that you get an NHS referral to either Russells Hall Hospital or another provider.

I am so sorry that we are unable to help you at this time and have, subsequently, cancelled the appointment on **th April 2023.

Good luck with your endeavours to get your situation and concerns sorted.

Had a full hip replacement last week by Dr Taggart it’s changed my life no more hip pain one week later I can walk with my sticks and each day getting better.the nurses on the ward where first class and the physio team gave me great advice which I have followed and now seeing the rewards after one week.from being fed up with hip pain I am now smiling again.Thank you so much

I had arthroscopy on my knee yesterday at Woodland hospital in Kettering. My care from the minute I walked in to the hospital was first class. The anaesthetist was caring and understood my fear of needles.The physio man carefully explained about post op care.Thank you to all the staff that took care of me, especially Jane, you made a daunting procedure a lot more pleasant. I’m an NHS patient but I couldn’t have received better treatment if I’d have been a private one..

The consultant was patronising. Spoke to me as if I were 5 years old. Was in and out in 5 minutes. Referred by NHS for non critical treatment. I'll wait for the NHS as far more compassionate treatment.

I was recommended to see Miss Lone in Truro by another gynaecologist. She has no receptionist, very rude and I received short sentences by email and text. I called the number on the website to book in and received a text message that said “text”! She would not speak over the phone and would only speak if I paid for a formal consultation. After complaining I was told she did this as we had a “lack of patient clinical relationship”! That’s because Miss Lone has no communication skills and sadly I felt she just wanted money. I wanted to speak briefly just to make sure that the issues I had were something she could treat as other consultants had said no and what was included in the initial consultation. Other consultants who I contacted did have receptionist who could not of been kinder and more helpful when I spoke to them. I sadly experienced none of this from the Ramsay group or Miss Lone.

Sultan Hassan you are the worst ever surgeon. You don't care about your patients and you you only care about money. I came to you for some fat grafting but what you did was the most evil thing. You did liposuction on both sides of the breasts instead without consent. You ignored everything that was on the consent form and did completely what you wanted to do. You removed all the fat from my armpits and underarms. Both my armpits are in constant pain and you have done nothing. Sultan Hassan you left a lot of fatty lumps in my shoulder and did nothing. I had to pay over £5000 to get them removed, and you have the nerve to say it's a bogus review.
I have not stopped crying since then. I will not rest until justice is done.
SULTAN HASSAN YOU KNOW THIS IS NOT A BOGUS REVIEW YOU KNOW VERY WELL WHAT YOU DID AND RUINED MY LIFE.

We were paying as private patients for a procedure. Surgery was postponed four times. On one occasion this was blamed on failed equipment. We postponed our holiday at a cost of £600 to accommodate one date, but this was also cancelled so we could have travelled. The hospital claim that failed equipment is not their fault. They also claim that they have no control over the consultant changing his list. But we signed a contract with Ramsay Healthcare who were happy to take full payment in advance, but who were then not able to honour the initial arrangement. They refuse to compensate us for multiple delays causing prolonged acute pain, and additional costs that we have incurred because of their ineptness. Poor management, poor communication but the surgery, when eventually carried out, was a great success. Would not recommend and would avoid in future if possible.