Ramsay Health Care UK Arvostelua 

I went there as an NHS patient, as their website claims an 18 week waiting time, much shorter than the NHS, and I am in dire need of new knees.
The waiting room was packed, some people were actually waiting outside as there were no seats, and no-one was being seen on time, at one point the staff were giving out tea and apologising for the wait, some people had waited over an hour past their appointment time.
My consultant was pleasant enough, but his diagnosis was totally different to that of other specialists I have seen, based on the same set of X Rays. The subsequent letter to my GP is totally different to what I thought we'd discussed, and I was only told the waiting list was one year after I had signed the consent form, I'm sure if I hadn't asked I wouldn't have been told.
Don't bother making a complaint, they will make promises and if you push for answers they are experts at the brush-off email.
I will not be returning.

Very worst place no proper management went all the way for an appointment for my father who I poorly called day before to confirm and they said it’s on and to go today only to find the had a technical issue and they send a letter blank and I have to come all the way here to just here this what a wonderful service is that

Awful service. Cancelled a very serious health check appointment the day before and no one bothered to ring or contact me. Showed up for my appointment on time to be told it had been rearranged and someone should have called me, almost questioned as if I was lying about being contacted. Like id bother showing up to a cancelled appointment. Appointment rescheduled for a month later and now left to worry for another 4 weeks with my health concern. What’s the point of private

Do not call the numbers on their website! Was on hold for 9 minutes before I decided to hang up. Glad I did, was charged over £7 for the call!

To update (2024), I never got an apology for the varying invoices and advice but demands for extra money stopped.
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Original post:
I got the outcome I wanted with staggering speed considering local doctors had fobbed me off, not just for months but several years. However, I submitted a concern about missing medical supplies during the small operation. Not under a full GA, I was aware the nurse was asked for important equipment, couldn't find it and the surgeon had to "make do".
My considered advice is about potential fees. Information from Springfield Hospital underlines the variable nature of costs but clearly invites the patient to discuss them with the consultant. This I did. I noticed a nurse was listening but when she commented, the consultant corrected her; she was not to raise the fee. She looked disapproving; I thought little of it but, after a week, someone sent me an extra invoice. This was not acceptable, because it had not been arranged and agreed.

Absolutely awful service. Referral sent in January, first appointment was given in May. Attended and was seen by a very rude and abrupt Doctor (wasn’t interested and looked down his nose at me because I was an NHS referral!) Second appointment made for September, rearranged by Ramsay at short notice to October. This appointment was then also rearranged again a second time at short notice to MARCH 2023!!!! Completely unacceptable with no explanation. Twice I’ve had to rearrange personal commitments and take time off work for NOTHING!!!

Good service but doctors are rubbish dont bother with follow ups and my doctor still hasnt received what medicine to give me and it has been 6 weeks do I ended up in A&E. Dont bother going here unless you want to be ringing them constantly

I missed an appointment last night that I didn't know I had. My original appointment was for Monday 19th and was understandably cancelled due to the queens funeral, the operator told me another appointment would be sent through the post probably for October. Then I received a call last night saying that I had missed my new appointment! I did not receive any notification of this, how frustrating is that.

Medical staff great but badly let down by clerical staff who RARELY answer the phone, send appointments out even after you've been discharged and then send more out after you've told them about it and who generally make Faulty Towers look highly efficient!

Have an appointment with them but can't get through to them for any details. Currently into hour 3 if being on hold.

What a tale of two halves! Nursing staff are excellent, well trained and caring. Administration is dreadful.
My consultant suggested that I book appointments for two cataract operations with two weeks between.
Arranged for first op on 8th April and second one on 22nd April at Sawbridgeworth. On 1st April I receive a letter in the post informing me that I have to pay for the operation at least 10days before, which isn’t now possible. However I didn’t want any problems with the second operation so I paid double the requested amount on the understanding that would prevent any complications on either operation.
On 6th April I got a phone call from the hospital to say that they hadn’t got everything for my operation and had to cancel it. However I was promised that the earliest possible date would be given to me when the implants were available. No contact after that despite my enquiring about the situation. Finally got a call to say that the first eye would now be done on 22nd and I should book the second eye appointment myself for two weeks. Anyway both eyes were eventually operated on and the care was faultless.
Then the problem started. I received invoices for the operations that I had paid, and worse than that, the price of the second one was cheaper. I had overpaid by £221.00. After a week I received yet another demand for payment with the threat that if I didn’t pay debt collectors would be sent round! Another message to Sawbridgeworth pointing out that I had settled for both operations, had a receipt for my payment and overpaid so would they please refund me the £221.00.
Haven’t had any more demands for money, but also no sign of the money they owe me. I have twice filled in their online complaints form, written directly to the hospital accounts department but I am completely ignored. It looks like I have to file a claim with the small claims court for my money plus costs in order to get the refund. Totally disgusted with the company, obviously they cannot live up to their brochure claim of being caring for you! So much for private health care, the only caring thing Ramsay care about is getting money and keeping it.

Today 23 rd June 2022, I attended Woodlands Grange Outpatients for a 12 noon appointment for some tests arranged by my eye consultant. As a result I wouldn't even grace them with one star

This organisation needs a wake up call, the map provided was incoherent and took us eventually to the Woodland Hospital. The location was given on the paperwork as Rothwell Rd , Kettering which took you to the Kettering Hospital using my cars sat nav. The location is actually off junction 6 of the A14, if you miss it there is a 4 mile detour due to absence of any adequate signage until you are almost at your destination
Future out patients to Wood land Grange Outpatients at Rothwell grange Court should be aware of the following
1. The map provided is the wrong map and even for Woodland Hospital is totally incoherent . We spent over 40 minutes trying to find the destination in heavy traffic
2. Don't attempt to call for directions as our call took over 20 minutes to be answered !
3. Don't expect the receptionist at either Woodland location to take any interest in your comments about the lack of a phone reply or a proper map, we were met with indifference and a comment that our sat nav in a new Mercedes S Class must be wrong !
4 Above all don't use your sat nav to get there , the Rothwell rd destination takes you to the wrong location
Ramsay Health care need to smarten up there act as if this is the level of service provided to paying customers they will obtain their health care from a caring and efficient supplier,
The final insult was my paper work said my procedure may require eye drops to dilute my pupils which could affect my ability to drive, as it happened my procedures were nothing of the sort so I not only wasted my time today but my wife's time in coming with me.to drive me home

I had surgery at Park Hill hospital in Doncaster and the level of care from the ward and theatre staff was exceptional. I really can't fault any of the care recieved, I felt well looked after throughout and I'd happily give them 5*
The huge downside was the lack of communication/poor communication from the hospital. I was continually chasing my appointments and letters I should have had weeks earlier. The admin side was really poor and did let the company down.

Got in quick with initial consultation which I thought would be the start of something good - how wrong was I!

Surgeon tells you one date for operation, private patient manager tells you another and now after numerous calls, still no further forward with any date. What a bunch of amateurs who really live up to the bad press this company give off on Trustpilot.

I really could go into so much detail about there lack of interest, hanging up calls, voicemail messages but I’m exhausted typing about this cowboy outfit.

So frustrating- Ramsay Health Care Cobalt hospital. Surely not all private hospitals have this reputation?!

You only got 1 star as it wouldn’t let me give you less!

I've been waiting for 8 months for a date for a procedure. It took over a month for my last email to even be read. They do not take their patients seriously.

After some research I decided to go for the Co2 laser facial resurfacing for ageing skin. It's supposed to be the gold standard treatment for addressing wrinkles, skin tightening etc. I chose Exeter Medical which was the only hospital in my area offering this procedure, they are now part of Ramsay Health care.
On my arrival I was met by a lovely friendly nurse who would be with me throughout my procedure. She applied numbing cream to my face and I was told that I'd have to wait a while for the cream to take effect. After about 20 minutes I was shown into the treatment room and told to make myself comfortable on the bed and the excess numbing cream was wiped off my face. Shortly afterwards Dr ***** came into the room, there was no acknowledgement or any information on what I could expect during the procedure he simply placed in my eye shields and commenced with the laser treatment. It was a lot more painful than I had expected, I later read that the numbing cream should have been on my face for at least 45 minutes not 20! Throughout the procedure at no point did it he ask if I was OK comfortable etc., he just made small talk across me with the nurse! I know with hindsight that I should have spoken up but I do suffer with anxiety so as you can imagine the environment that I was in was well out of my comfort zone! He did mumble a couple of words when I was leaving the treatment room, but because I felt so upset about his rudeness and the way I'd been treated (a non-entity) I can't recall what they were. It's now been 15 months since my treatment and I can't see any improvement to my skin, but because no before photos were taken I feel it would be fruitless to complain because obviously there is nothing to compare it with. So taking into account the service I received and the treatment outcome I cannot recommend this hospital to anyone.

Berkshire Independent Hospital in Reading
Do you know that the Covid emergency is over? As a private patient and a medical practitioner running a private practice I can’t tell you how insulting it was to have a supercilious receptionist insisting on watching me hand gelling, which I refused to do. There are signs to practice social distancing everywhere and I had to wear a mask despite there being very few people around and these outdated Covid rules aren’t even applied at proper medical hospitals where people are actually ill.
Get over yourselves Ramsey Health and grow up.
Treat your patients as paying customers who know what is necessary. We aren’t children to be talked down to by your unqualified staff.
Next time I’ll go elsewhere and because I choose to pay , I can. And get up to date !!!

We decided to self fund investigation and a CT scan for my husband due to our concerns of a possible malignancy of a lump of indeterminate nature that had been found incidentally during a visit to A & E for an unrelated issue. This was in the hope of getting a diagnosis quickly rather than waiting the 3 months that the NHS suggested for a follow up. From the start of our contact with them the service was terrible, it took weeks to arrange an appointment with a Consultant who then ordered a test and a CT scan. Getting an appointment for the CT scan was nigh on impossible and again took weeks. Every time we phoned to book the appointment there was an excuse, firstly the Consultant hadn’t ordered it, then it had to be agreed and signed off by a Radiologist and then again that they hadn’t received the request, so someone was lying! We eventually got the appointment and despite having been quoted a cost of £500 we had to pay before it was done and they charged us £550. The Consultant he saw was excellent and we eventually got the diagnosis we had hoped for that the nodule is believed to be benign. However because of all of the delays this was only about three weeks prior to getting the NHS appointment so whilst we were happy to pay for peace of mind in reality we could have saved the money and had the NHS testing and the diagnosis just a couple of weeks later. We thought this was the end of the story until yesterday when we received an invoice and a demand for immediate payment for the CT scan which we had prepaid. We had the card receipt so were able to prove that we had already paid but the invoice cost for the scan was only £495 so we appear to have overpaid. Numerous phone calls have taken place with different members of staff in the accounts departments at both Head Office and the hospital and nobody can give us an adequate explanation of why we have been overcharged. I will be taking this up with them directly and requesting a refund but given our experience so far I don’t hold out much hope, their administration is in total chaos and we were obviously lied to as well due to the different excuses given for not being able to get the CT booked. I wish I had read the Trustpilot reviews before using them and we wouldn’t make the same mistake again.

After using Ramsey Healthcare for my colorectal problems- well in particular John Griffiths- I have been fobbed off and quite frankly had enough.
-I spent about 6months seeing him, where he used Botox for my bowels and in the end said he has exhausted all options and referred me to someone else after wasting my time. Absolutely appalling. I have got nowhere because the consultant I had seen, privately, Sonia Lockwood is now seeing me on the NHS for physio because the private physiotherapist isn’t as good as the NHS one but doesn’t seem to understand about the waiting times and the pain and frustration it is causing me and the way it is affecting my quality of life.

Terrible first impressions couldn't even book an appointment or ct that's I was going to fork out 3k for as the man on the phone couldn't take any details due to an apparent "bad phone line" yet I could hear him perfectly and I had full signal. How a landlines on his side can have bad signal is beyond me and just completely ridiculous for a private healthcare service. AVOID.