Dylanni was great with assistance but .... I just wish she would try harder to not use her affirmative reply as yep but yes instead. Other than that she was knowledgable and very pleasant to work wit... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
Honestly, it was the thorough and thoughtful responses of Dylanni Ashlin Hawks that made all the difference. Ms. Hawks was knowledgeable, patient, and clearly explained her responses.
Although Raisin originally missed both bonus' (the referral party, and me) when it was brought to their attention, the matter was resolved and bonus' credited accordingly in 2 days. The resolution was... Näytä lisää
Yritys on vastannut
Wait time was not too long. I needed help understanding how to do a number of activities on my account. Everything was accomplished while interacting with the CSR and I was given directions on how t... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Raisin is a free financial platform offering access to high-yield savings and CDs from 100+ insured banks & credit unions, all in one account. Open a no-fee Raisin account in minutes and spread your savings across our growing network of banks and credit unions. You’ll get $250,000 of insurance coverage per institution, per individual, and be able to manage your savings in one account.
Yhteystiedot
New York, Yhdysvallat
- (844) 994-EARN
- support.us@raisin.com
- raisin.com/en-us
4,6
Erinomainen
1 t. arvostelua
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Wording In email was incorrect
The associate was
Pleasant and clarified the situation.
My email said my CD was set to renew. Upon inspection of my account and I could only find it in the historic section, my CD was placed by Hanover bank in my cash account. Had I not looked I would not have known my CD was not renewed The email from Raisin should have stated that so it would alert me to money being in my cash account.
8. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Raisin U.S.
We appreciate you sharing your experience and highlighting the situation with your CD renewal. We understand your concern about the funds being moved to your cash account without clearer notification. Your feedback is valuable, and we are reviewing our communication processes to ensure our emails provide more explicit details regarding account changes. We are committed to improving our alerts to prevent similar situations for our customers.
Great Job
Great Job ! Very positive and productive and patient
8. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Raisin U.S.
We're so glad to hear that you had such a positive and productive experience with us! We truly appreciate your kind words.
Dylhanni H was absolutely a pleasure to…
Dylhanni H was absolutely a pleasure to work with!! I love raisin! Extremely convenient and the customer service is unmatched!! HIGHY recommend! Thanks so much again!!
7. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Raisin U.S.
Thank you for your wonderful 5-star review! We are so pleased to hear that you had such a positive experience with Dylanni. It's fantastic to know that you found our service extremely convenient and our customer support unmatched. We truly appreciate your high recommendation!
Wendy
Wendy. She is very professional and has the patience of a saint...
7. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Raisin U.S.
We're delighted to hear such wonderful feedback about Wendy's professionalism and patience. We truly appreciate your kind words.
Customer service is great at Raisin
Customer service is great at Raisin. Jack O'C is always very helpful in a genuinely friendly way. You will know it is him by his lovely Irish accent and competence. He helped me when I initially signed up with Raisin and again today to help with updating a linked external account.
7. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Raisin U.S.
We're delighted to hear about your positive experience with Jack. It's wonderful to know that our team provided helpful and friendly assistance during your initial sign-up and with your account update. Thank you for sharing your kind words!
Prompt reply and answered my question…
Prompt reply and answered my question thoroughly
7. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Raisin U.S.
We're glad we could provide a prompt and thorough answer to your question. Thank you for your kind feedback!
Very straightforward service and easy…
Very straightforward service and easy to operate app.
3. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Raisin U.S.
We're delighted to hear you found our service straightforward and the app easy to operate. We appreciate your positive feedback!
Vastaus yritykseltä Raisin U.S.
We are glad to hear you found our product easy to use and secure. We appreciate your feedback.
Eric was very professional and…
Eric was very professional and expressed a desire to resolve my problem. Hopefully, he did do so.
6. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Raisin U.S.
We're happy to hear that Eric was professional and dedicated to resolving your issue. We hope everything was successfully addressed.
Jack O'C's precise vocabulary and…
Jack O'C's precise vocabulary and beautiful Irish accent both inspire my confidence in the Raisin platform.
6. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Raisin U.S.
We're so glad to hear that Jack's clear communication inspires your confidence in our platform. Thank you for your wonderful feedback!
Wendy impressed me with her care for the customer
Wendy impressed me with her professionalism, knowledge and explanation of details related to my questions.
She took care of my issues very efficiently.
Thank you, Wendy.
2. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Raisin U.S.
We are so pleased to hear about your positive experience and that we could efficiently resolve your concerns. Thank you for sharing your kind words about Wendy!
Kim was very professional and…
Kim was very professional and personable. She helped me with exactly what I needed.
2. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Raisin U.S.
We are so glad to hear that Kim was able to provide you with such professional and helpful service. We appreciate your kind words!
I had to do some serious business today…
I had to do some serious business today with a few of my raisin accounts. I was unable to get into my new account I was setting up. Jack was very helpful as we needed to go over every thing I was doing. It involved 4 accounts. Jack was a huge help and spent the time and effort to make sure every deposit went into the right account. Your the best Jack!!
2. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Raisin U.S.
We truly appreciate you sharing your positive experience with us! We are so pleased to hear that Jack was able to provide such thorough and helpful assistance with your accounts. Ensuring every deposit goes to the correct place is incredibly important, and we are glad we could make that process smooth for you. Your kind words are a wonderful affirmation of our commitment to excellent service.
Solved my issue very quickly and knows…
Solved my issue very quickly and knows her stuff.
2. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Raisin U.S.
We're so happy to hear we could resolve your issue quickly and effectively. We appreciate your kind words!
The people are well trained and always…
The people are well trained and always answer my questions even if there complicated.
2. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Raisin U.S.
We're so happy to hear that our team has been able to provide you with excellent and helpful service. We truly appreciate your kind words!
Quick and excellent service
Quick and excellent service. Was able to walk me through what I needed to complete my cancelation of a matured CD that I wanted to change to another bank.
30. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Raisin U.S.
We're so happy to hear that our service was quick and helpful in assisting you with your CD cancellation. We appreciate you sharing your positive experience!
YOUR TELEPHONE CUSTOMER SERVICE REP WAS…
YOUR TELEPHONE CUSTOMER SERVICE REP WAS VERY INFORMATIVE.
SHE EXPLAINED EVERYTHING ABOUT MY SAVINGS ACCOUNT AND MADE ME REALIZE THAT RAISIN IS "NOT AN ONLINE SCAM".
THE EMAILS I RECEIVED WERE NOT ON POINT AT ALL
AND A TOTAL WASTE OF TIME. THEY REALLY UPSET ME WHERE I ALMOST WANTED TO CLOSE ALL MY RAISIN ACCOUNTS AND CALL YOU GUYS A DAM SHAME SCAM!!!!!
I AM 73 YEARS OLD, WORK 60 HOURS A WEEK TO MAKE ENDS MEET FOR MY FAMILY I DON'T NEED TO BE SCAMMED OUT OF MY HARD EARNED MONEY.
PLEASE MOVING FORWARD.....I PREFER EMAIL SO READ MY MESSAGES CAREFULLY AND NEVER EVER SEND ME FLUFF CRAP RESPONSES AGAIN.
IT MAKE YOU FOLKS LOOK FOOLISH.
YOUR CUSTOMER,
ROBERT LAMARTINA
2. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Raisin U.S.
We appreciate you taking the time to share your feedback. We are glad to hear that our customer service representative was able to provide you with clear and helpful information regarding your savings account.
We sincerely apologize that the emails you received were not helpful and caused you frustration. We understand how important it is to receive clear and relevant communication, especially when managing your finances. Your experience highlights an area where we can certainly improve, and we are taking your comments about the quality of our email responses very seriously. We are committed to ensuring our communications are always on point and valuable to our customers. We value your business and are dedicated to earning your trust.
Since I found Raisin and signed up for…
Since I found Raisin and signed up for CDs, Savings options, Rasin has been awesome!
29. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Raisin U.S.
We're so happy to hear you've had such a positive experience with our CD and savings options! Thank you for your kind words.
Vastaus yritykseltä Raisin U.S.
We're happy to hear that our team provided you with such easy assistance. We appreciate your positive feedback.
Excellent phone encounter
Eric Ebimami was very pleasant and efficient. He listened to my problem and was able to correct it right away. It could not have gone any better.
30. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Raisin U.S.
We are so pleased to hear that Eric was able to assist you efficiently and resolve your issue quickly. It's wonderful to know that your experience was so positive.
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