Dylanni was great with assistance but .... I just wish she would try harder to not use her affirmative reply as yep but yes instead. Other than that she was knowledgable and very pleasant to work wit... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Honestly, it was the thorough and thoughtful responses of Dylanni Ashlin Hawks that made all the difference. Ms. Hawks was knowledgeable, patient, and clearly explained her responses.
Although Raisin originally missed both bonus' (the referral party, and me) when it was brought to their attention, the matter was resolved and bonus' credited accordingly in 2 days. The resolution was... Näytä lisää
Yritys on vastannut
Wait time was not too long. I needed help understanding how to do a number of activities on my account. Everything was accomplished while interacting with the CSR and I was given directions on how t... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Raisin is a free financial platform offering access to high-yield savings and CDs from 100+ insured banks & credit unions, all in one account. Open a no-fee Raisin account in minutes and spread your savings across our growing network of banks and credit unions. You’ll get $250,000 of insurance coverage per institution, per individual, and be able to manage your savings in one account.
Yhteystiedot
New York, Yhdysvallat
- (844) 994-EARN
- support.us@raisin.com
- raisin.com/en-us
4,6
Erinomainen
1 t. arvostelua
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Ashley Clark was fantastic!!!!!!!!!!!!!!!…
Ashley Clark went above and beyond in helping my wife and I navigate a complicated transaction of simply moving our account holdings to another bank. She was calm and very understanding of my difficulties in trying to figure out how Raisin works.
1. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Raisin U.S.
We are so glad to hear about your positive experience with Ashley. It's wonderful to know that we could assist you effectively with your account transfer and clarify how our services operate. We appreciate you sharing your feedback.
Very kind caring person that didn't…
Very kind caring person that didn't rush this 75 year old man
30. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Raisin U.S.
We're so glad to hear we provided a kind and unhurried experience. Thank you for your wonderful feedback.
Ethan did a great job guiding me…
Ethan did a great job guiding me through a transaction.
30. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Raisin U.S.
We're so glad to hear our team provided excellent guidance during your transaction. We appreciate your kind words!
Patient and helpful
The Raisin representative was extremely patient and helpful getting me through the online verification process and then explaining how to proceed with managing my CD afterwards. He encouraged me to call again if I have any problems, and I think he meant it!
29. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Raisin U.S.
Thank you so much for taking the time to share your experience! We are thrilled to hear that our representative was able to patiently guide you through the verification process and help you feel confident managing your CD. Providing supportive, genuine care is exactly what we strive for, and we'll be sure to pass your kind words along to the team. Please don't hesitate to reach back out if you ever need anything else!
I am so happy that I found "Raisin"…
I am so happy that I found "Raisin" that operates an online marketplace banking services! When I call they actually answer the phone and no waiting on hold for a long time like most banks customer service. I am so grateful that I again received excellent customer service from Josh T! He was so polite, friendly and answered all my questions with a smile....so nice that I can see it over the telephone lol! Thank you so much "Raisin" for having such a great customer service team! Love it!
26. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Raisin U.S.
Hi there, thank you so much for the wonderful five-star review! We are absolutely thrilled to hear how happy you are with the Raisin marketplace. We pride ourselves on offering quick, accessible phone support without the long hold times, so it’s fantastic to know we hit the mark for you. We will be sure to pass your incredibly kind words along to Josh T., he will be delighted to hear that his smile and friendly service made such a positive impression all the way through the phone! Thank you for being a part of the Raisin community, and we look forward to continuing to provide you with excellent service.
Josh was very patient
Josh was very patient, helpful and professional.
25. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Raisin U.S.
We're so glad to hear about your positive experience with our team. Thank you for your kind words!
No issues making deposits
No issues making deposits. Transfers were completed overnight so. next day the deposit was in my chosen bank.
23. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Raisin U.S.
Thank you for sharing your experience! We are glad to hear that your deposit and transfer process went smoothly and efficiently. Ensuring your funds move quickly and securely is a top priority for us. Thank you for choosing Raisin!
I spoke to one of the representatives…
I spoke to one of the representatives and the experience was excellent
Thank You thank you Raising for having
Such a good employee!!
24. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Raisin U.S.
Thank you so much for the wonderful review! We are absolutely thrilled to hear that you had such an excellent experience with our representative. We take great pride in our team, and we will be sure to pass your kind words along to them—it will truly make their day. Thank you for choosing Raisin!
My call was answered very quickly and…
My call was answered very quickly and the lady was very nice. I don’t care for the process of withdrawing funds. Having to put it in cash acct. then wait. Then move it to my bank and wait That cash acct is a waste of time
22. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Raisin U.S.
We appreciate you sharing your feedback regarding the withdrawal process. We understand your frustration with the steps involved and are always looking for ways to improve our services for our valued customers.
Im feel good with everything!!!
24. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Raisin U.S.
We are so happy to hear you feel good about everything! We appreciate your kind words.
A Customer Focused Business
I have had very good experiences with Raisin since the beginning. Customer service is great. Easy to actually speak to someone rather than dealing with AI generated response systems. Please do not change that! Today, Ola was so very helpful. He is a gem. He walked me through finding a new CD that matched my needs and finding a form to change my external bank change. Thank you for setting up a process that is customer friendly.
24. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Raisin U.S.
We are so pleased to hear about your consistently positive experiences and that our customer service has met your expectations. We truly value your feedback regarding our human-centric approach to support and are delighted that our team member was able to assist you so effectively today. We appreciate you recognizing our efforts to create a customer-friendly process.
I really like Raisin
I really like Raisin it is usually a very easy app to use. But today’s experience was a little frustrating. My bank was bought out by another bank and trying to change my external bank to the new one was extremely frustrating.
23. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Raisin U.S.
We appreciate you sharing your experience. We understand how frustrating it can be when changes to your bank make updating information difficult. We are reviewing our processes to improve this.
Great customer service
Every time I call Raisin for any reason, the people I speak to are helpful, knowledgeable, and pleasant. Dylanni was no exception, resolving my problem efficiently and cheerfully!
23. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Raisin U.S.
We are so glad to hear about your positive experience with our team! Your kind words truly mean a lot to us. Thank you for sharing your feedback.
Nice and helpful
23. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Raisin U.S.
Thank you for sharing your five star experience with us!
Joshua Tibian was SO AWESOME
Joshua Tibian was SO AWESOME! He was VERY helpful, patient and courteous. Professional too. I LOVE what Raisin is doing with all of the banks. I do hope though we can get free instant transfers and I hope we can add more than one external bank account. I also hope if we see a bank or credit union with an even higher interest on savings accounts, we can add it with Raisin's blessing. THANK YOU for all that you do. P.S. Give Joshua a raise. He deserves it. THANK YOU Joshua! :-))
10. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Raisin U.S.
We are so glad to hear about your positive experience and appreciate you sharing your kind words about our team member, Joshua! Your suggestions regarding instant transfers, adding multiple external accounts, and expanding interest options are valuable. We are always working to enhance our services. Thank you for your feedback!
Web site excess was very difficult.
I had extremely hard time to reach Rasin bank website. the representative also was not very helpful.
22. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Raisin U.S.
Thank you for bringing this to our attention, and please accept our sincere apologies for the frustrating experience. We experienced an unexpected system outage during that time, which caused the difficulties you faced when trying to access our website. We want to assure you that this issue has since been fully resolved, and our platform is operating normally.
We also regret to hear that our representative did not provide the helpful service you deserved. We are addressing this feedback internally with our team to ensure we handle these situations better moving forward.
If you need any further assistance with your account, please don't hesitate to reach back out to us directly. We appreciate your patience and the opportunity to make this right.
Simply excellent and fabulous with…
Simply excellent and fabulous with highest quality of service & info. Thank you a ton, Wendy!
22. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Raisin U.S.
We are so glad you enjoyed your experience with us and appreciate your kind words about our service and information. We will ensure Wendy receives the recognition she deserves. We truly appreciate you sharing your positive experience!
EASY TO WORK WITH
EASY TO WORK WITH, QUICK RESPONSE TIME AND VERY ACCOMODATING
16. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Raisin U.S.
We're so glad you found us easy to work with and appreciated our quick responses. Thank you!
Ashley was kind, helpful, and patient…
Ashley was very helpful and patient assisting me with a change on my account. I asked her if she could walk me through each step, and she helped with a great attitude and kindness. She is an asset to your company!
18. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Raisin U.S.
We are so glad to hear our team provided such helpful and kind assistance. We will ensure Ashley receives the recognition she deserves. We truly appreciate you sharing your positive experience!
Simple request done in seconds!!!
I called Raisin today to do a simple change on my HYS account in reference to a small error regarding my "beneficiary" on the said acct. The lady I spoke to completed my request in about ten seconds! Try that with Chase Bank!!!
18. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Raisin U.S.
We are so glad to hear we could assist you quickly and efficiently with your beneficiary update. We appreciate your positive feedback!
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