Dylanni was great with assistance but .... I just wish she would try harder to not use her affirmative reply as yep but yes instead. Other than that she was knowledgable and very pleasant to work wit... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Honestly, it was the thorough and thoughtful responses of Dylanni Ashlin Hawks that made all the difference. Ms. Hawks was knowledgeable, patient, and clearly explained her responses.
Although Raisin originally missed both bonus' (the referral party, and me) when it was brought to their attention, the matter was resolved and bonus' credited accordingly in 2 days. The resolution was... Näytä lisää
Yritys on vastannut
Wait time was not too long. I needed help understanding how to do a number of activities on my account. Everything was accomplished while interacting with the CSR and I was given directions on how t... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Raisin is a free financial platform offering access to high-yield savings and CDs from 100+ insured banks & credit unions, all in one account. Open a no-fee Raisin account in minutes and spread your savings across our growing network of banks and credit unions. You’ll get $250,000 of insurance coverage per institution, per individual, and be able to manage your savings in one account.
Yhteystiedot
New York, Yhdysvallat
- (844) 994-EARN
- support.us@raisin.com
- raisin.com/en-us
4,6
Erinomainen
1 t. arvostelua
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Raisin customer service is stellar
I have spoken with raisin employees 3 or 4 times in the past 4 months for clarification. They are always stellar: no wait time, personable, genuine, informed, intelligent. My question is clarified within minutes- they don’t hurry you off incase you have a follow-up.
16. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Raisin U.S.
We are so happy to hear about your positive interactions with our team! It's wonderful to know that our employees have been able to provide you with such clear, efficient, and helpful assistance. We truly appreciate your kind words and your continued trust in us.
The agent I spoke with was very polite…
The agent I spoke with was very polite and helpful and handle my issue really fast. Would be more than happy to work with him again.
16. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Raisin U.S.
We are so glad to hear that our team was polite and helpful, and quickly resolved your issue. We appreciate you sharing your positive experience with us!
All my questions were answered
All my questions were answered. Person was very kind and helpful. I am new to Raisin, and am very impressed that a call could put my questions to rest.
16. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Raisin U.S.
Welcome to Raisin! We're delighted to hear that your questions were fully answered and that you had such a positive experience. It's wonderful to know we could help put your mind at ease.
Ashley was extremely professional
Ashley was extremely professional, friendly and courteous despite me having a lot of unusual problems and she stayed with me past 8 to make sure my problems were solved. Five out of five stars!
15. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Raisin U.S.
We are so pleased to hear about the exceptional service you received. It's wonderful to know that Ashley went above and beyond to ensure your issues were resolved. We truly appreciate you sharing your positive experience!
Found out what I needed
15. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Raisin U.S.
We're glad we could assist you in finding the information you needed. We appreciate your feedback.
customer service representative was pleasant and very helpful
The customer service representative was thorough in assisting me with my transaction. He also was helpful with other questions I had. Very pleasant.
14. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Raisin U.S.
We are so pleased to hear that our representative was thorough and helpful in assisting you with your transaction and questions. Thank you for sharing your positive feedback!
Amazing Representative
The representative I spoke to was by far the most helpful customer service representative I have ever dealt with from any company. I actually had to ask her if she was real and not AI.
14. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Raisin U.S.
We're so happy to hear about your positive interaction with our representative! It truly makes our day to know our team is providing exceptional service. Thank you for sharing your wonderful feedback.
Great 👍 very helpful and let me know…
Great 👍 very helpful and let me know when I can get my funds
14. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Raisin U.S.
We're happy to hear we could be helpful and provide you with timely updates regarding your funds. We appreciate your positive feedback!
Great online savings platform
Starting the account and transferring funds was super easy with just a couple minor hiccups which were addressed by a very responsive customer service.
9. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Raisin U.S.
We are so glad to hear that registering your account and transferring funds was an easy process for you. It's wonderful to know that our customer service team was responsive and helpful in addressing any minor issues. Thank you for sharing your experience with us!
They took my $250K & locked me out of my account! Horrible customer service!
They took my $250K when I opened the account, then immediately locked me out of my account for “security reasons”. Said I had to verify my identity using some face scanning thing that wouldn’t work. They said there was no other option, and would not give me access to my money! So now I’m trying to get my money back. They won’t sent it back to my bank. They said I have to have my bank pull it back. It is ridiculous that they can just take my money and then lock my account. If they couldn’t verify me, why did they take my money?
They keep telling me to call their customer service, which I’ve done repeatedly, but they are no help at all! All they do is read from a script. If you give them a problem that’s not on the script, they won’t do anything to help you.
11. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Raisin U.S.
We are very concerned to learn about the difficulties you encountered with account access and identity verification, especially after depositing a significant amount. We understand how frustrating it must be to be locked out of your funds and the challenges you faced with the verification process. We are actively looking into this matter to understand what went wrong and to prevent similar occurrences. Your feedback is crucial as we work to improve our systems and support.Please reach out to our support team to further address your concerns at 844-994-3276.
Using the website was not intuitive…
Using the website was not intuitive enough for me to complete this transaction without calling, unfortunately. Knowing that I needed to click on the bank currently holding the CD was not intuitive. Fortunately, the call was straightforward and short.
Carole
10. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Raisin U.S.
We appreciate you sharing your experience with our website. We understand that the process of selecting your bank wasn't as clear as it should have been. Your feedback about the intuitiveness of our site is valuable, and we are always looking for ways to improve our user experience. We are glad to hear that our call was straightforward and helpful.
Eric from the UK did a GREAT Job
First of all, Eric was able to resolve my issue quickly and efficiently even putting up with my limit computer knowledge. Secondly, he was very pleasant and a pleasure to work with. Great job Eric!!!!
10. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Raisin U.S.
We're so glad to hear that Eric was able to resolve your issue quickly and efficiently, and that you had such a pleasant experience. We appreciate your kind words!
Being able to talk to a real person
8. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Raisin U.S.
We're glad we could provide a personal connection. Thank you for your kind words.
Rayvnn(Raisin support)
Rayvnn(Raisin support)
She was professional,sweet and answered 3 questions in a clear understandable manner that helped me make my decisions in a timely manner. She should be a trainer for your support staff.
9. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Raisin U.S.
We are so happy to hear about your positive interaction with Rayvnn. It is wonderful to know that our representative provided clear, understandable answers that helped you make timely decisions. We truly appreciate your kind words and valuable feedback.
Vastaus yritykseltä Raisin U.S.
Thank you so much for the great review! We pride ourselves on having a knowledgeable team, and we're thrilled to hear you had such a positive experience.
Eric was very patient and professional
Eric was very patient and professional. He helped us change personal information very quickly. He is a very pleasant employee!
9. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Raisin U.S.
We are so pleased to hear that Eric was patient and professional in helping you with your personal information. It's wonderful to know that you had such a pleasant experience.
Vastaus yritykseltä Raisin U.S.
Thank you so much for your kind words!
Ethan was VERY personable
Ethan was VERY personable! He was able to address my concerns quickly and even gave me a good laugh.
8. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Raisin U.S.
We are so happy to hear that Ethan was personable and addressed your concerns quickly. It's wonderful to know he could also bring a laugh to your day! Thank you for sharing your feedback with us!
I have been dealing with Raisin for…
I have been dealing with Raisin for years now. I like the fact that you can actually call them and find someone to talk to. They are always been patient and helpful to me as a customer. I feel comfortable and trust them. They are very professional. 🙏For your cooperation and service.
8. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Raisin U.S.
We are so pleased to hear about your positive experience with us over the years. It's wonderful to know that you feel comfortable and trust our team, and that our professionalism and helpfulness have made a difference. Thank you for your kind words!
Vastaus yritykseltä Raisin U.S.
We're so glad you appreciated our quick service and straightforward approach. Thank you for your wonderful feedback!
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