Dylanni was great with assistance but .... I just wish she would try harder to not use her affirmative reply as yep but yes instead. Other than that she was knowledgable and very pleasant to work wit... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Honestly, it was the thorough and thoughtful responses of Dylanni Ashlin Hawks that made all the difference. Ms. Hawks was knowledgeable, patient, and clearly explained her responses.
Although Raisin originally missed both bonus' (the referral party, and me) when it was brought to their attention, the matter was resolved and bonus' credited accordingly in 2 days. The resolution was... Näytä lisää
Yritys on vastannut
Wait time was not too long. I needed help understanding how to do a number of activities on my account. Everything was accomplished while interacting with the CSR and I was given directions on how t... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Raisin is a free financial platform offering access to high-yield savings and CDs from 100+ insured banks & credit unions, all in one account. Open a no-fee Raisin account in minutes and spread your savings across our growing network of banks and credit unions. You’ll get $250,000 of insurance coverage per institution, per individual, and be able to manage your savings in one account.
Yhteystiedot
New York, Yhdysvallat
- (844) 994-EARN
- support.us@raisin.com
- raisin.com/en-us
4,6
Erinomainen
1 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Bank to bank transfer process
I was simply looking to transfer funds from one bank, to another with a higher rate. Given the amount, wanted a second set of eyes to make sure I was doing things correctly. Kylie provided me the reassurance I did so that next time, I could do myself. Thank you, Kylie!
22. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Raisin U.S.
We're so happy to hear that Kylie provided such helpful reassurance for your fund transfer. We always aim to empower our customers with confidence in their financial decisions. Thank you for sharing your positive experience!
Good simple instructions
Good simple instructions , representative had an accent but was clearly understood and was very pleasant and polite
22. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Raisin U.S.
We're so glad to hear our instructions were clear and our representative provided excellent, polite service. We appreciate your kind words!
Eathan was great
Eathan was great. He took extra time to work with me and guide me in the process of transferring funds to another bank.
I love Raisin and highly recommend this company.
Happy customer,
Jody Helgerson
21. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Raisin U.S.
Thank you for your fantastic 5-star review! We are so happy to hear about your positive experience and that Ethan was able to assist you effectively with your fund transfer. It's wonderful to know that you love our service and highly recommend us.
Withdrawal from a Raisin Account
First time user for a withdrawal and had some questions about the process. Directions were spot on and all questions I had were addressed. Great support!
21. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Raisin U.S.
We're so happy to hear our support team could assist you with your first withdrawal. We appreciate your kind words and are glad we could make the process smooth!
Tylan was very helpful and friendly.
16. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Raisin U.S.
We're so happy to hear that Tylan was helpful and friendly. We appreciate your kind words!
First experience was great!
Easy to connect to a live person and easy to get answers to my questions.
21. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Raisin U.S.
We're happy to hear that connecting with us and getting your questions answered was easy for you. We appreciate your positive feedback!
Awesome team
I recently experienced identity theft and possible compromise of my account. The team at Raisin has been outstanding in their willingness to help sort everything out. Their two top priorities were to safeguard my account and to make the process as easy and painless as possible. The team excelled in every way possible to achieve those goals. My sincere thanks to all members of the customer support team. They were attentive, always courteous, and guided me through every step of the process with understanding and compassion.
Thank you, Team. You are awesome
21. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Raisin U.S.
We are truly grateful for your kind words and appreciate you taking the time to share your experience. We understand that dealing with identity theft can be incredibly stressful, and we are relieved to hear that our team was able to provide you with the support and assistance you needed during such a challenging time. Ensuring the security of your account and making the process as smooth as possible are always our top priorities. Your feedback is invaluable, and we are proud to know that our customer support team's dedication to attentiveness, courtesy, and compassionate guidance made a positive impact. Thank you for recognizing their efforts; we are committed to maintaining these high standards for all our customers.
Very Professional company
Very Professional company. The staff was always friendly and answered all my questioned accurately. I was happy with the service I received and Kim was very solid on the customer service side. Thanks and I would recommend.
21. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Raisin U.S.
We are so happy to hear that our team and Kim were professional and friendly, and that all your questions were answered accurately. We truly appreciate your kind words about the service you received and our team member's excellent customer service. We are grateful for your recommendation.
Ms Ramirez was very,very patient and…
Ms Ramirez was very,very patient and understanding with me and worked with me to help me reset my password and made sure I was able to login!
I tried to do it on my own and couldn’t!
Wendy Ramerez has shown great customer service that is difficult to find these days..thank you Wendy!
20. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Raisin U.S.
We're so glad to hear that Wendy provided you with such patient and understanding assistance in resetting your password and ensuring you could log in successfully. We truly appreciate you recognizing their excellent customer service; it means a lot to us. Thank you for sharing your positive feedback!
Fast
Fast. Customer service I called the 800 number and someone answered right away. No holding forever!
20. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Raisin U.S.
We're so glad to hear you had a positive experience with our customer service team and appreciated the quick response! Thank you for your kind words.
Dylanni was courteous
Dylanni was courteous, patient and very helpful in helping me navigate the App to answer my question. It was a pleasure having her assisting me. Wel done.
20. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Raisin U.S.
We are so happy to hear about your positive experience! It's wonderful to know that Dylanni was courteous, patient, and very helpful in assisting you. Thank you for your kind words.
Had trouble logging in…
The first time I called they were able to figure out why I wasn’t able to log into my account. Within an hour they told me what to do and I was able to log back into my account!
20. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Raisin U.S.
We're happy to hear we could quickly resolve your login issue! We appreciate you sharing your positive experience with our support team. We are always here to help.
"Josh" made it easy and understandable
"Josh" walked me, step by step, through the process of transferring funds. His information was concise, detailed, and offered with both compassion for my situation and a high degree of professionalism. I think he's a fine example of customer service and a true ambassador of the Raisin brand.
20. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Raisin U.S.
We are so pleased to hear about your positive experience with our Josh! It's wonderful to know that you received clear, detailed information and felt supported throughout the process. We truly appreciate you sharing your feedback.
Scammed out of 760.00
I took advantage of the fresh start offer.It gave them 100k. They deposited 10.00 into high yield savings what's the rate of 4.10% and took the rest of my money and put it in a cash account I didn't sign up for. Scamming out of $760.00 in interest.
2. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Raisin U.S.
We appreciate you sharing your experience with the FRESHSTART offer. We understand your frustration regarding the account setup and the interest concerns. Upon further review, we can confirm that a member of our leadership team has addressed and resolved your concerns.
Consistently Excellent Customer Service
I spoke with Dylanni about a question I had on my account. She literally had the answer as I finished the question. In a world of endless menus designed to frustrate you so you go away or an AI Agent that can't handle even simple question Raisin rules. Calls are answered by live agents in much less than a minute. In three years of working with Raisin I have neve had one bad experience - all have been very easy to understand, knowledgable, pleasant and in Dylanni's case a sense of humor.
16. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Raisin U.S.
We are so pleased to hear about your excellent experience with Dylanni. It is wonderful to know that we could provide such prompt and helpful service, and we truly appreciate your kind words about our commitment to live agent support. We value your long-standing relationship with us and are grateful for your positive feedback.
Worst platform ever
Worst platform ever! I don’t recommend
Its a nightmare to deal with the customer service,especially if you need to update your banking information. What should be a simple process becomes unnecessary extremely complicated and time consuming. They are not helpful or easy to deal with like other platforms or banks in US.
14. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Raisin U.S.
We appreciate you sharing your experience and feedback regarding our platform and customer service. We understand your frustration with the process of updating banking information and how it became overly complicated and time-consuming. We are actively reviewing our procedures to make these essential updates simpler and more efficient for everyone. Your comments are invaluable as we work to improve our services and ensure a smoother experience.
The representative was knowledgeable…
The representative was knowledgeable and friendly.
16. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Raisin U.S.
We're delighted to hear our team provided you with such a positive and helpful experience. Thank you for sharing your kind feedback!
Dylanni provided me with excellent customer service
Dylanni provided me with excellent customer service. She responded quickly and followed-up as promised. Thanks for being great to work with and being a great platform.
16. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Raisin U.S.
We are so happy to hear about your excellent experience with Dylanni! It's wonderful to know that our team was responsive and followed through as promised. Thank you for your kind words.
Prompt and detailed response to my emailed question
After several failed attempts at a phone call (my fault, I had two numbers transposed) I emailed and within an hour or so I got a very detailed response to my question from Rayvnn. She was the one that also suggested. I checked my contact number to make sure I had the right one! Very happy with the service!
15. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Raisin U.S.
We're so happy to hear that Rayvnn was able to assist you efficiently, especially after the initial contact difficulties. We appreciate you sharing your positive experience with us!
Great help
The ease of completing the task and the kindness and patience afforded me made my experience enjoyable. Thank you for your support!
16. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Raisin U.S.
We are so happy to hear that you had an enjoyable experience and that our team was able to provide kind and patient support. Thank you for your wonderful feedback!
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