Dylanni was great with assistance but .... I just wish she would try harder to not use her affirmative reply as yep but yes instead. Other than that she was knowledgable and very pleasant to work wit... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Honestly, it was the thorough and thoughtful responses of Dylanni Ashlin Hawks that made all the difference. Ms. Hawks was knowledgeable, patient, and clearly explained her responses.
Although Raisin originally missed both bonus' (the referral party, and me) when it was brought to their attention, the matter was resolved and bonus' credited accordingly in 2 days. The resolution was... Näytä lisää
Yritys on vastannut
Wait time was not too long. I needed help understanding how to do a number of activities on my account. Everything was accomplished while interacting with the CSR and I was given directions on how t... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Raisin is a free financial platform offering access to high-yield savings and CDs from 100+ insured banks & credit unions, all in one account. Open a no-fee Raisin account in minutes and spread your savings across our growing network of banks and credit unions. You’ll get $250,000 of insurance coverage per institution, per individual, and be able to manage your savings in one account.
Yhteystiedot
New York, Yhdysvallat
- (844) 994-EARN
- support.us@raisin.com
- raisin.com/en-us
4,6
Erinomainen
1 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Dylanni was so patient and clear in her…
Dylanni was so patient and clear in her instructions to guide me to the help I needed. As an older person, I appreciated the confidence she gave me and never did I feel belittled. Actually, over the years I have never felt that way with any of the agents that have helped me. They speak clearly and slowly. From their voice, I feel they love their job and genuinely want to help others.
29. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Raisin U.S.
We are so pleased to hear about your positive experience with Dylanni. It's wonderful to know that our agents have consistently provided clear, patient, and respectful assistance, making you feel confident and valued. We truly appreciate your kind words and are glad we could help.
RAISON PEOPLE ARE GREAT! THE NEW WEBSITE IS A BIT CUMBERSOME AND NOT 100% ACCURATE. NEEDS WORK!
Wendy was great!
The new website is not accurate with the maturity dates of CD's. This should be fixed.
15. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Raisin U.S.
We're glad to hear you had a positive experience with Wendy. We appreciate you bringing the website's CD maturity date inaccuracy to our attention; we are working to fix this.
Very helpful
Very helpful, quick response and friendly service.
28. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Raisin U.S.
We're delighted to hear that you found our service helpful and friendly, and that you appreciated our quick response. Thank you for your kind words!
PRESTO! Everything made clear
I was helped to understand dates, amounts, and transactions which had me baffled. Everything was made crystal clear. I really appreciate being able to talk with a LIVE, knowledgeable person!
28. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Raisin U.S.
We are so glad to hear that our team was able to clarify everything for you and that you had such a positive experience speaking with a knowledgeable person. Thank you for your kind feedback!
I had a great experiance with customer…
I had a great experiance with customer service!
She was very friendly and answered all my questions!
28. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Raisin U.S.
We are so pleased to hear that you had such a positive experience with our customer service team! It's wonderful to know that your questions were answered thoroughly and that you found our representative friendly.
I'M HONESTLY VERY IMPRESSED WITH YOUR…
I'M HONESTLY VERY IMPRESSED WITH YOUR REPRESENTATIVES!! ALWAYS VERY PROFESSIONAL AND HELPFUL!! I DO BANKING WITH A FEW OTHER INSTITUTIONS ON ONE OF THEM THAT I AM A PRIVATE CLIENT AND HAVE NEVER GOTTEN SUCH PLEASANT REPS LIKE I HAVE GOTTEN WITH YOUR COMPANY. THANK YOU!!!
28. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Raisin U.S.
We are so thrilled to hear about your positive experience with our representatives! It's wonderful to know that their professionalism and helpfulness have made such a strong impression. We truly appreciate you sharing this feedback.
I appreciated the fact the…
I appreciated the fact the representative was understanding my question and that she was able to answer and give me a better overall on the new customer bonus.
28. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Raisin U.S.
We are delighted to hear that our representative was able to understand your question and provide a clear explanation regarding the new customer bonus. Thank you for sharing your positive experience!
Buggy Interface and No Access to Account
Buggy interface blocking me from accessing my money.
Raisin's interface is buggy and I can't access the money in my account. I've tried calling and troubleshooting the entire thing and I'm hitting dead ends. At some point this is just stealing, right?
28. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Raisin U.S.
We are truly sorry to hear about the difficulties you've experienced with our interface and accessing your funds. We understand how frustrating this situation must be, and we want to assure you that we are taking your feedback seriously. We are actively investigating the reported bugs and working to improve the reliability of our system to prevent such issues in the future. We appreciate you bringing this to our attention.
Confusing Advertisement and Denied Advertised Bonus
I received a mailing from RaisinUS offering a bonus when setting up a new savings account. The bonus was dependent upon the amount deposited. Two different bonus codes were presented which was confusing. I chose one code and received a bonus substantially lower than what was advertised. I contacted the company and complained about the confusing codes and requested the amount that I should have received. My request was denied. This smacks of bait and switch. Be careful, this does not seem to be a reliable organization.
3. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Raisin U.S.
Dr. Schwartz,
Thank you for sharing your feedback with us, and we sincerely apologize for the frustration and confusion surrounding our promotional offers. We strive to make our bonus terms and promotional codes as clear and transparent as possible, so it is deeply disappointing to hear that your experience felt misleading or unsatisfactory.
While promotional terms require specific code applications based on the offer criteria, we completely understand your disappointment regarding the difference in bonus tiers and the impact this has had on your trust in our platform. We hold our service to high standards and take concerns about transparency very seriously.
Although we are unable to adjust the applied bonus or reopen this promotion, our team remains available if you have any other questions or need assistance with your existing account. Please feel free to reach out to us at support.us@raisin.com or (844) 994-3276.
Ashly Clark
This was one of the best and easiest over the phone customer service interactions I’ve ever had. The lady that I spoke to Ashly Clark was kind and very easy to understand. She didn’t send me to anyone else or have to transfer me to another department which is absolutely amazing. She answered my questions and fixed the issue that I was having in under five minutes. Absolutely amazing 10/10 service.
27. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Raisin U.S.
We are so happy to hear that your recent customer service interaction with Ashley was such a positive one. It's wonderful to know that we were able to resolve your issue quickly and efficiently, and that our team provided such clear and helpful assistance. We truly appreciate you sharing your experience!
very helpful
very helpful, answered all questions, and verified persons
24. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Raisin U.S.
We're so glad we could assist you and answer all your questions thoroughly. Thank you for your kind words!
The customer service rep Dylanni H
The customer service rep Dylanni H, did a great job in explaining the terms of the new HYSA account with Raison. She also followed up with a detailed email outlining all details that I asked her about. Overall, my experience with opening the account and getting support from Dylanni was a very pleasant experience.
23. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Raisin U.S.
We are so glad to hear that Dylanni provided such excellent support and clearly explained the details of your new account. It's wonderful to know that your experience was pleasant and helpful.
Dylanni was very helpful in answering…
Dylanni was very helpful in answering my questions in a professional and clearly presented manner.
24. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Raisin U.S.
We are so pleased to hear that Dylanni was able to assist you professionally and clearly. Your positive feedback is greatly appreciated!
Wonderful employees whenever I have a…
Wonderful employees whenever I have a question or concern.
24. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Raisin U.S.
We are so glad to hear that our team has been wonderful and helpful whenever you've had questions or concerns. Your kind words truly mean a lot to us.
Have Raisin for over 2 years
Have Raisin for over 2 years. They have been super helpful in helping me to taking care of business. What I like the most is that you can call and talk to a REAL person and not have to wait for a long time. Keep up the EXCELLENT work !
23. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Raisin U.S.
We are so pleased to hear about your positive experience with us over the past two years. It's wonderful to know that our team has been helpful and that you appreciate being able to connect with a real person quickly. We truly value your feedback and strive to maintain this level of service.
Dylanni did a great job answering my…
Dylanni did a great job answering my questions and getting back online.
23. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Raisin U.S.
We're so glad to hear that Dylanni was able to answer your questions and assist you effectively. Thank you for your kind words!
Knowledgeable and patient Service Representative
I was having trouble navigating the website, looking for information I thought I had previously entered. The Service Rep (Nathan) guided me through the website, answering all my questions along the way. I was able to complete my business confidently.
23. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Raisin U.S.
We are so pleased to hear that our team was able to provide such helpful assistance with navigating our website. We appreciate you sharing your positive experience and are glad we could help you confidently complete your tasks.
The woman that helped me was so patient…
The woman that helped me was so patient and had a very kind voice. Appreciate the human factor involved with an online bank.
16. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Raisin U.S.
We're so pleased to hear that our team member provided such patient and kind assistance. We truly value the human connection in our service and appreciate you sharing your positive experience!
Very professional and gave me clear…
Very professional and gave me clear answer to my question. Appreciate the experience.
22. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Raisin U.S.
We're so glad we could provide clear answers and a professional experience for you. We appreciate your kind words!
I just had an excellent customer…
I just had an excellent customer service experience working with Dylanni. She was patient, professional, and took the time to address all of my concerns. She also guided me through the app and showed me how to handle similar issues on my own in the future. I truly appreciate her knowledge, kindness, and outstanding support. Thank you, Dylanni, for making the experience so easy! Kudos to her and the rest of your customer support staff. I have always received great support which makes it one of the reasons for not switching to other banks. Ok
22. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Raisin U.S.
We are so pleased to hear about your excellent experience with Dylanni. It's wonderful to know that our support staff provided such patient, professional, and helpful assistance, guiding you through the app and addressing your concerns thoroughly. We truly value your kind words and appreciate you acknowledging our commitment to great support. Thank you for your positive feedback!
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.