Radisson Blu Arvostelua 88

I contacted Radisson Blu River Ness Hotel Inverness regarding a cancellation, the booking was made on my behalf. I was advised that to cancel the charge would be £503 for booking 21/8 - 23/8, ( Original cost £460).17 I was advised that there is a policy of no refunds. It was April when I made this request so plenty of time for the hotel to re-sell the room.
In these days of 'high costs' no empathy offered by this group.

THIS IS THE EMAIL THAT WAS SENT TO THE HOTEL:
I spoke to the concierge Thursday 09.02.23 in the morning before leaving the hotel. (Steve) he asked me to email.

We arrived on Wednesday night to stay at the RR hotel at Heathrow before departing to NYC Thursday morning

When arriving at the hotel, there wasn't any parking spaces atall.... unless we left the car around the back at the conference centre where nobody else had parked and was deserted! (i was not going to leave a range rover there with luggage in it for it to get broken into)
I explained to the gentleman on the front desk there wasn’t any spaces and i have had to put it on the end, but have not blocked anyone in (like a lot of other people had done) and i would move it in the morning. He was very off and shirty and said "well its at your own risk and you may receive a fine" he wasn’t helpful atall and I didn’t expect this kind of response from a respectable hotel chain! We had luggage and it was freezing and he didn’t offer any solution to help me if i was to park around the back, or let me know a cut through. Already i was discouraged!

When getting to our room 4202.... it was right by the lifts (I had stated on the booking when it gave you the option quite room not by lifts) When entering it was a disabled room (which was fine) but it had a interconnecting door to next room. The walls were so thin i could hear the man’s conversation next door.
We then didn't have any water in the room and had to ring housekeeping, they delivered but this really isn’t very good service
When settling down we then couldn't find the TV remote, searched everywhere and then had to ring housekeeping again…. Then waited another 20mins for a remote to bought up to the room!
During the night (not your fault) but the quality of rooms are… the gentleman next door was “up all night” shall we say! Not the best sleep before supposed to be going away the next day!

The following morning my partner wasn’t very well, and unfortunately we had head home rather then Heathrow airport. I explained to Steve the concierge when leaving the hotel about the experience and also letting him know our car wouldn’t be in the carpark for the specified time we had booked it in for – due to having to abandon our holiday!

He said to contact him for when we rebook our trip (which will be soon) and he will sort the hotel and parking out.

Overall I have been so unimpressed with this quality of service I have received staying at this hotel, I am quite a frequent flyer and I have used and along with many more hotels at the airport to make the holiday experience more enjoyable.

STILL WAITING 1.5 MONTHS LATER FOR A RESPONSE AND OUTCOME- 6 EMAILS FROM CUSTOMER CARE @ RADISSON (TELLING ME IT WAS GOING TO GET LOOKED AT) BUT NOTHING ELSE

Lovely location close to such a wild variety of neighborhoods, the Radisson Blu in Amsterdam came through for us. We arrived from the US for a funeral, a bit short on planning for our stay. I cannot say enough about the professionalism of the senior staff in the lobby throughout our stay. The building itself, the lovely room, good views, pretty bar, all these things are the foundation of any good stay, but the staff carries the day, doesn't it? We needed help problem solving several times, and were met with creative solutions, from finding my lost iPhone, to providing a last-minute neighboring hair stylist, to monitoring the temperature throughout the night so our room stayed cool (defeating those automatic hotel temperatures), extending our stay, all done with such kindness. We needed this extra care, so I say thank you so much for providing it at a difficult time for us. Pro tips; We took a premium room for a little extra space, the breakfast buffet is good, go to the Grand Hotel around the corner for a worthwhile 90 minute massage, hit the 3 story Book Exchange around another corner, dine at De Plantage, a short cab ride away.

Faktisk er OK hotel på mange måder, en væsenlig detalje er hvordan man sover i deres udmærkede senge.
Hovedpuderne ( der er mange) er alt for høje til at sove med.
Fin morgenmad, som man af en eller anden grund skal for-booke, og det foregår i elevatoren via mobiltelefon. Tænker om dem der benytter trappen ikke kan booke morgenmad 🤔.

Last September we stayed at this hotel at stansted the night before we flew out . We went to have a shower in the morning and the water was freezing cold . I have emailed them about this but have not got anything back from them . We will definitely not be using this hotel ever again

I visited this hotel on the weekend of the 18th sept 22, I found this hotel very good, beautiful room very clean, great customer service, close to all amenities, good buffet breakfast would recommend this hotel, they have a nice comfortable bar area evening food a bit pricey but there are plenty of outside food venues.

Ich bin (war) Mitglied im Radisson Club. Buche auch meine Geschäftsreisen darüber. Beim ersten Aufenthalt im Radisson Blu Azuri wurden meine Punkte aber nicht gutgeschrieben und die versprochene Rabattierung nicht gewährt, obwohl ich mich vor der Buchung telefonisch beim Konzern über die Buchungsbedingungen erkundigt habe. Im heutigen Telefonat wurde mir erklärt, dass dies nicht möglich sei. "Ich solle lieber die AGB lesen, anstatt mich auf die Aussagen seines Kollegen zu verlassen!" Alle Dienstreisen werde ich jetzt auf eine andere Hotelkette umbuchen!
(Das vorherige Telefonat, wo mir die Konditionen versprochen wurde, wurde ja aufgenommen. Meine Bitte diese mal abzuhören, wurde verneint.)

2 Sterne, weil das Hotel und die Leute vor Ort super waren. Einen weiteren Besuch wird es nicht geben.
Falls sich jemand zuständig fühlt, darf der gerne mit mir in Kontakt treten.

Mit ophold levede langt fra op til mine forventninger! Der var et langt mørkt hår på håndvasken, snavs i badet, hul i lagnet, fedtpletter på indersiden af vinduet og mærker fra gummisko og spildt kaffe på væggene. Jeg er SÅ skuffet!

København. Superior værelse til 6000 kr. Helt igennem standard hvad man forventer for 1000 kr. Rengjort perfekt efter manualen, men ganske beskidt og ulækkert hvis man ser efter. Den spildte kaffe på væggen er ikke fjernet. Fedtpletter på vinduet og døren.
Den flotte udsigt spoleres af snavs udvendigt. Det ser ud som om det ikke er blevet vasket i et halvt år.
Reception helt til grin. Skulle vente i 30 minutter, da der ikke var nok personale og der skulle bruges en evighed på at taste på computeren.

Radisson Blu Århus
Et ellers pænt hotel, god morgenbuffet og sød personale når man kommer.
Værelset kunne godt ha været mere rent. Der var tykt lag støv noglesteder , tomat kerner på væggen, vandglas på badeværelset var beskidte og rundt om dysen på vandhanen samt håndtaget sad der store rester af rengørings midler.
Alle ting var noget der kunne leves med for en enkelt overnatning men til prisen er det dog lidt træls.

What an absolute shambles Raddison Blu at Manchester Airport. I paid £196 for twin room with breakfast before our holiday Corfu and special assistance to the airport through their walkway..(directly into Terminal 1)....and I deeply regret booking with them.
Firstly there was only 1 restaurant for the whole hotel and not many tables so we skipped Dinner and opted for snacks out of a machine...very costly but hey ho...we were on holiday.The next morning we were due to fly at 7am so there was no breakfast...I didn't expect a cooked breakfast but we were told there would be breads jams croissants available in the reception area along with hot drinks...there was nothing not even a crumb of anything at all...no drinks...nothing whatsoever ever
We had an early start and arranged for the assistance as I am disabled to collect us a 03.45..no problem they said...by 4.30 no one arrived, we were told they were very busy but we were on the list and they would get us there...soon....by 5.30 we were informed it would be at least another hour till they get to us....check in closes at 6.30 so we had not option to get a taxi.
So...I paid for bed and breakfast £196. and all we got was a bed and shower.
Absolutely shambolic...we usually stayed at the Hilton at Manchester Airport but decided to try the Raddison Blu because of their walkway into the terminal thinking it might be a better option for us....BIG MISTAKE...I am absolutely furious with this company and will NEVER...EVER use them again....a total rip off from start to end...atrocious service but they took our money and that's ALL they care about...DO NOT BE FOOLED...DO NOT USE THIS HOTEL!!!

We had a great family stay at the Heathrow Radisson Blu hotel. The personal was very friendly and helpful, we all enjoyed our dinners at the Steak & Lobster restaurant, and the gym was great as well. I certainly can recommend this hotel.

I stayed at the Raddison blu by Heathrow airport. The staff were friendly however very slow. The room was average for what you are paying and the bed has a boarder that is not covered and I banged my leg on it a number of times.

The walls are thin, I had a family next to me with a crying baby which I am understanding off however the family were playing tv from 2am to 5am and talking loudly on FaceTime. I called reception and complained when I checked out and all I got was “sorry to hear that”.

I was leaving for a flight in the morning and booked a taxi with reception. I waited ten minutes for my taxi after it’s booked arrival time before then booking an Uber as I did not want to be late. It was shambles loads of people waiting, no order in terms of taxi drivers coming in randomly calling out door numbers. Everyone’s taxi was late. You’re an airport hotel with a clear focus on providing transport to the airport. Sort it out.

Var i Aalborg, Radisson Blue Limfjord hotel fra d. 11 til 13-3-22 fik værelse 440. Fandt ud af det trak ind af det vindue der kunne åbnes, natten mellem d 11 og 12 - 3 - 22.
Det viste sig at vindues glas sad løs, tog video og viste det i reception, aftalte med reception at sende video, gjorde jeg så, det lykkes dem at finde den, vi kunne få et nyt værelse, takkede nej da vi kun skulle være der en nat mere og vindue nok ikke ville falde ud og vi vil holde os fra at åbne det, de lovede os en for kompensations, et stykke chokolade eller lign.
da vi så spurgte om kompensation ved ud check. den 13-3-22 kunne de så lige pludselig så ikke huske denne aftale, men takkede for video så vindue kunnes rep.
hmm god kunde service, vi kommer sikkert ikke igen....

I am so disappointed in this company. I have thousands of points to use and despite trying for at least 3 years to book a stay in several different venues, including Hong Kong as well as umpteen across the UK, I am ALWAYS fobbed off with the excuse “we have no availability” I have emailed customer service to complain about this twice now, as well as complaining over the telephone during several of the failed attempts to make a booking. I have not had the courtesy of a response. The booking attempts have not been for Christmas, New year or other popular booking times but even for midweek!
Has anyone else had a similar experience and what can possibly be done to actually succeed in using points to make a booking. Oddly when we tried to book the same dates but not using the points there were suddenly vacancies. I cannot help but feel cynical here.
Thank you

Best hotel we’ve ever stayed in- Radisson Blu East Midlands. Couldn’t fault it. Staff incredibly friendly. Deano (Warren) does the best omelettes in the world! Food in general was superb.

My wife and I were sold a deal in the Raddison Blu in Malta. This was sold to us on the basis we had to spend half a day in a timeshare presentation. We had to book our own flights, and meals were on top of what we paid, which we were happy with.

When I spoke to the representative and asked him why such a good deal (I.e. we paid £199 for the two of us for a week’s stay), I asked what’s the catch?

He said to us, well even if you don’t buy a timeshare in the Raddison Blu hotel, but you stay in the hotel for a week, you are going to tell your friends about how great the Raddison Blu hotels are.

Unfortunately, we never got to find out, and never will, as we never got to go to Malta due to Covid-19, not their fault I accept. The airline, which in this case was EasyJet, refunded our tickets as a good company they are, but Raddison Blu have washed their hands of our booking…no refund, no transfer of the stay to another time, nothing.

Raddison Blu say that because we booked via their timeshare company (I.e. Azure), it has nothing to do with Raddison Blu. But that doesn’t hold water for me, for the following reasons:

1. The stay was going to be in the hotel, which in this case is the Raddison Blu Malta.
2. The company that sells the timeshare weeks and the hotel stay we purchased, is based on site at the Raddison Blu hotel in Malta, where we were going to stay.
3. From what the sales person said, Raddison Blu seem to be happy to benefit from the marketing of our good words after our stay, but do not want to take responsibility for this timeshare set up at their own hotel. They have completely washed their hands of any responsibility of the booking itself. Bearing in mind, it is the Raddison Blu who has to allocate the rooms for us to stay in.
4. I don’t believe for one minute that if we had purchased a timeshare week in the Raddison Blu, they would not have benefitted from the transaction.
5. From what I understand, the timeshare company that sells the Raddison Blu timeshare inventory went bust during the pandemic. This company, which as mentioned was called Azure, has since reopened as a Phoenix company, with the same staff and in the same office at the Raddison Blu. This all sounds very convenient to me and not something I would have expected from a company like the Raddison Blu, but how wrong was I.
6. The way in which it was being sold to us was as if it was the Raddison Blu, and I don’t believe that this was being done without the blessing and knowledge of the Raddison Blu management, as they were allocating rooms in the hotel. From the outside looking in, and with the benefit of hindsight, it all looks like smokes and mirrors to me.

If the management of the Raddison Blu are happy to confirm in reply to this review of the Raddison Blu hotel that they have nothing whatsoever to do with the timeshare business, and somehow they have a separate building with a different freehold in a different hotel, and this company were simply using the Raddison Blu as accommodation to sell their own timeshare product, I will be more than happy to either amend or take down this review. But until then, I want to warn others away from the bad practice that’s going on. I have always known timeshare to be a less than reputable industry, but I thought perhaps I was wrong. However, this has simply confirmed what I knew all along.

I think if nothing else, the Raddison Blu need to rethink who they allow to market their brand, as in this case Azure were using the Raddison Blu name, which has really hurt their reputation.

I therefore have a problem with Raddison Blu’s stance on this. I simply can’t understand the view that they had nothing to do with the deal, as we were going to be staying in their hotel and the timeshare was for rooms in the same hotel. Plus the company, who as far as I was concerned was Raddison Blu who sold us the hotel rooms, has an office at the hotel in Malta.

This is all very disappointing, and I feel totally let down by Raddison Blu. Which means that instead of being happy to tell my friends about how wonderful Raddison Blu is as a company and a hotel, I’ve been left feeling the complete opposite.

The hotel have even lost out on a good story, as my trip was also to visit a fellow diver who had discovered an old World War II plane, whose engine is now sitting in the museum in Malta. I had planned to dive the wreck site with the founder, go to the museum, and film the whole trip, and of course Raddison Blue would have been included in the promotion.

I explained this to Raddison Blu when I was spoke to the representative in Malta to book the week of our choice who seemed grateful for the additional marketing they may get.

I welcome the opportunity to speak with a Raddison Blu representative about this if they wish to do so, especially if what I have said is wrong in any way.

Visited RaddisonBlu in Gran Canaria with wife and daughter. Absolute great experience, really enjoyed my stay. Nice staff, high quality facilities and great breakfast.

I booked my sons wedding on the 7th of June with Radisson Blu Dublin Airport on the 7th of June with Natasha. We had emails and phone calls with canapés , how many bedrooms etc and I said I’d call her with the bank details. When I did this she said she would take the details but not the money due to restrictions and assured us she will hold this no problem and await restrictions. She did this for two months and on Monday 26th of July the day BEFORE government restrictions came out to say still 100 guests allowed as they had previously stated , she called to say only 50 guests allowed . I said ok well we can’t have 50 guests so we will have to postpone it , but the next day Tuesday 27th when restrictions came out I called her to say we still wanted it don’t give away the room . She said she would get back to me when she heard more and did so yesterday 28th of July and told me her manager gave the room to the Mayo GAA team. I asked her to cancel them as this was held for my sons wedding for two months and his wedding is on August 14th in two weeks time. I am so hurt and angry at how we were treated I wanted to put this review up to stop this happening to another family .

Terrible stay broken lift, sinks not emptying, food freezing cold. No help for disabled guests. I contacted the hotel itself but was like talking to a brick wall and when asked for a number to contact head office have been told repeatedly there is not one. I do not believe a Company as large as this have such appalling customer service.