Quiksilver.co.uk Arvostelua 

Woeful customer service, I purchased a suitcase from the website and only after purchase I noticed the delivery window was up to 7 days. I was going to be away after 7days so I wanted to try and get an expected delivery window or change delivery address so it wasn’t left outside for a week. I tried to reach out via their website “contact us” portal which was a request to contact… after filling out the form I waited just under 48hours for it to be approved, I then had to wait more than 24hours to hear back from “someone”, however the response was a generic (felt like AI) reply advising that the delivery window was up to 7days, no reply to changing delivery address or an update on the order (considering 3days had already passed). I replied to them email and never received a response to my further enquiry. The item was delivered over 7business days after ordering (10days) and left out in the rain where the box and paper receipt were left to be damaged. Thankfully the suitcase was not damaged however my opinion on the company has been. Terrible customer service and purchase experience I will not be buying from them again!

Took fair too long to process the order, dispatch the item and deliver the item. It took nearly 2 weeks from ordering to delivery. When you have Amazon delivering same or next day, this just doesn't cut it. The sunglasses themselves are nice and good quality, but the service level just isn't there.

Waited over a month (and counting) to receive a t-shirt that still hasn’t arrived. Contacted customers services to ask for updates and received an unsatisfactory automated response. Haven’t received an explanation as to why it has not arrived yet. Quite disappointed as I like their products, just the delivery issues and customers service has not made it a good experience.

Great product, value for money , fast delivery

Don’t order. They make it very very difficult to initiate a return despite stating that it’s easy.

It is impossible for return of items!! Trying to create return label as you need to do this for your return. Putting my order number and email address on return portal and it says that order not found. When you try to contact them didn’t get any response. I’ll end up selling this item on Vinted for half of the price! Absolutely rubbish return process very disappointing!!

Product was well priced and excellent quality. The website was easy to use and the perk of free delivery when joining the Quiksilver membership scheme is a big bonus. Highly recommended company and product.

Ordering and delivery excellent. T-shirts too big/loose even for comfort fit. Had to return them.

Good product, good price and great delivery (quick, well tracked)

Quite expensive, but excellent quality. Postage takes ages however.

Delivery took way too long and past the date I was told it would be delivered. Spoke to customer service who were just completely unhelpful and not apologetic. Will never shop here again.

so much cool clothing that gives off retro vibe. Also the winter collection is always top quality

Great gear at sensible price and offers 👍 , always rated quicksilver stuff , my favourite boardies are quicksilver and my rashie , 😎👍💪

Fast delivery and amazing quality wetsuit

Took about 20 emails to get a return label, very confusing

Still no delivery after 11 days. Customer support appears to be a bot which offers no value. Very frustrated customer.

Haven’t received my parcel and when I try and get in touch with quicksilver I just get an automated response. There is no way to contact them. Awful experience.