Quiksilver Arvostelua 

What has happened to this brand???? Horrendous customer service and they don’t send the refunds. More importantly the clothes are now cheap and dont last. I’ve used this brand for over 30 years and sadly, will now stop.

Mi pedido nunca llegó, y no me dan solución. He escrito decenas de emails. No cogen el teléfono. No compréis aquí.

Shocking customer service - no one replies to emails. I've no idea where my order is.

Hola. La verdad que si tenéis que comprar ropa no lo hagáis aquí. Devolví un producto y quiero que me hagan el reembolso… pues aún habuendoles escrito 4 veces… no m hacen ni caso… dicen que espere… y a parte me cargaron un cobro de una sudadera que compré y ni mail de confirmación ni número seguimiento… total que me he quedado sin el reembolso y sin lo que he comprado… eso siiii… cobrártelo todo y lo cobran

I love this brand. Iconic !

Sizes we not according to what it should be, customer service only gives standard replies and never answer your question, refunds are very slow, if I ever hopefully get my money back

Un sito assolutamente orribile e inutile, assistenza clienti inesistenti, non si possono fare resi o modifiche dell’ acquisto. Sconsiglio assolutamente di usare il sito perché resterete fregati.

Since ABG bought Quiksilver, the brand is losing its soul. Still, I've ordered one shorts from their official website (.be as Im in Belgium) and for few weeks i didn't receive any news from them. Note that i bought clothing from other brands at the same time and got them in less than one week. Now one month after, their customer service replied that they can't find my order. Is this a joke? Seriously, I went to PayPal and asked for my money back, cause they are scamming us at this point. Btw, the company managing the website is some unknown French company. Not sure if owned by ABG or outsourced. Conclusion, Quiksilver lost a client and Vissla got a new one.

Nadat ik de zwemshort Surfwash Volley 15"twee keer, een kwartier, in de sauna aan had gehad was ie volledig verbleekt. Quiksilver wil slechts 40% vergoeden omdat ik de zwemshort niet in de sauna had mogen dragen. Van een zwemshort van bijna 40 euro mag je toch verwachten dat ie geschikt is om in de sauna te dragen. En als dat niet mag zou Quiksilver dit toch duidelijk op de website moeten vermelden.

I would not recommend. I ordered £99 worth of clothing. I returned all clothing. I was refunded £99 for the clothing but an additional charge of £80.05 was taken on the same day. No one is replying to me regarding this payment so I am having to go through my bank. Poor customer service.

He realizado la compra de un Néoprene. El día en que lo recibí, verifiqué que el producto se encontraba con una rotura en la espalda. Inicié el reclamo y me solicitaron fotografías, las cuales envié. Nunca más recibí respuesta. Inicié un nuevo reclamo y no he recibido respuesta hace más de 20 días. Me veo forzado a realizar la devolución directamente del producto, pero honestamente la atención me ha parecido mala. El
Producto que he comprado es de €360 aproximadamente, y no solo pierdo mi tiempo intentando contactarlos, sino mi dinero.

Trabajan con Seur que siempre que han ido a repartir algo en casa han dicho que no estaba presente y si que estaba y finalmente han mandado mi pedido a un punto de recogida, ya me ha pasado dos veces y cuando reclamo a Quiksilver después de casi un mes esperando respuesta primero me dicen que dan por hecho que se ha solucionado sola la disputa que sí no es así vuelva a escribir, vuelvo a escribir y me dicen que no pueden hacer nada. Con lo cual no pierdas tu tiempo, no se puede considerar un servicio al cliente realmente.

pedido #13079908
Pedido perdido, no puedo hacer reclamacion a la compañia de transporte porque no soy el remitente.
No hay manera de contactar con ellos a ninguno de sus telefonos, solo sale que estan ocupados.
Al correo electronico tampoco contestan. Solo en llamadas me han cobrado 15€ mi compañia de telefono porque son de tarificacion especial.
No compreis alli

Poor durability and disappointing customer service
I purchased a pair of Quiksilver sandals in November 2024. After very limited use, the sole started separating and seams came loose. This is not what I would expect from a brand like Quiksilver.
My warranty claim was reviewed multiple times and ultimately rejected as “normal wear and tear,” without any meaningful technical explanation or alternative solution (repair, replacement, or goodwill).
The product quality was disappointing, but the handling of the complaint was even more so. Based on this experience, I would think twice before buying again.

Do not buy online from this merchant.

Their customer service is non-existent and despite 3 attempts to contact them regarding an issue with my order (ordered 6 items and only 2 ended up being in stock and they still tried to charge me full shipping and duty charges), I never heard back and had to dispute the charge with my credit card company. Only then, did this terrible Company respond trying to keep the charge intact. DO NOT BUY FROM THEM ONLINE.

Terrible customer service. An incorrect tracking and packaging code was sent, half of the order was never delivered, and there is no way to get in contact with them. I lost my money because I’m unable to return anything.

This customer experience has been awful! Other than an incompetent generic automated response I’ve had no specific help with my problem. I’ve had no one from the ‘team’ contacting me after I requested further help. Once Quiksilver have your money they’re obviously happy to ignore you and kick back. Time to up your game Quiksilver because there are businesses out there doing it better than you and you can be rest assured that I won’t be shopping with you again!

A nível de roupa lifestyle, é de excelente qualidade, é duradoura... 👌

Ho ordinato due camice valore complessivo di 105€ oggi mi è arrivato un pacco con uno scalda collo da 5€..ho scritto al servizio clienti ed ora sono curioso di vedere quando risponderanno e come andrà a finire anche perché ho già pagato

Worst company ever to do business with. Customer service may as will be AI because they are no help at all. Their discount codes that were received in an email, did not even work the same or following day. Their excuse is terrible except they can do nothing. Buy from Amazon or other companies that actually care about their customers. Do not Waste Your Time!