Qualtrics Arvostelua 

We have integrated a lot of third party services, such as Emarsys, Mailchimp, Google Ads, Facebook ads. Qualtrics is the worst. They will put a penalty on your API if you exceed the rate without notifying you. We have to Email and call them arranged meeting with their dev, then their dev told us they have throttled our API. Their services are very expensive but they are not very professional.

I'm a small-business requiring unique program solutions and looking for an evaluation platform. Their ask-price for their platform is on the high-side, but there's a premium on good analytics. They sold their platform well with the templates and widget that they showed me we impressive. So I gave it try. The problem: what they called "flexible" and "adaptable" really meant that I had to build my own dashboard. Perhaps a large business has resources for this, but not me (or, I think, any small organization). I eventually figured out that I was left naked like the emperor--sold an empty idea with substance. That was six months ago, my platform is now disabled, and I still haven't received a refund.

Initially quoted $1500 over the phone subject to a demo call. The demo was not attended by Qualtircs, i had to chase them to book another demo.

The demo took about 1 hour, agent was more interested on how much budget we had rather than anything else.

After the demo, Qualtrics came back with a quote for $4000-$6000 with no explanation on price increase. When questioned they replied by completely mis-representing the conversation we had on the demo. They also said that they will no longer be wanting to do business, simply because i questioned their pricing and lack of pricing breakdown.

We operate in a regulated industry, i am not used to dealing with such unprofessional agents before. i.e. refusing to provide price breakdowns and refusing to do business when you question them. Absolutely disgusting.

Asked for Demo; my company leverages many of these types of technology providers for some very large companies; highly sought after logos. Went the generic route requesting a demo online vs. reaching out to their sales execs which I usually do. Bad idea; the guy that followed up didn't seem interested in my company or our value prop and how we could leverage their software for clients. Wanted to know if I could be a "reseller" or add them as part of our product suite? Neither until I know more about the product and if see them as worthwhile to explore for possible opportunities. Then he said "the sales team won't even return your call unless they know they can close on something and won't set up a demo." I was done. BIG mistake on your part. Use car salesmen have more finesse and polish. Told them not a cultural fit. Train your intake sales people; they are your front lines and set the tone for your company. This left bad taste in my mouth and will make sure I share my thoughts with anyone else who asks me about Qualtrics.

I consider QUALTRICS one of the worst-ever experiences I've had on the Internet. Not only do they lie through their teeth when they claim a Rite Aid survey takes two minutes - when it's impossible to finish it in less than 30 to 45 minutes - but when you try to contact them there's nobody there, even the emails sent to them are returned as undeliverable! What a horrible scamming experience we had! I suppose it's best NEVER TO DO SURVEYS, or to get paid in advance - and, most important, when you read "two minutes survey," that survey could go on with more and more questions for almost an indefinite time! We are also going to avoid shopping at Rite Aid (there are other similar stores) indefinitely to make up for the "damage" (indirectly or directly) brought upon us by Rite Aid also!

Oh wow, what a bad sales service! I was trying to contact them for sales inquiry and after one interaction they just ghosted! Not going back here again asking for help.

I contacted Qualtrics for quotation and was scheduled a call. It turned out that that call was just about Qualtrics doing a survey one me, asking me a series of questions (such as are you considering another research company too etc) . It was not at all about the client's need of getting a quote.

Then I was told if i needed a quote another the team would contact me the next day. I was not happy at all but still agreed with that and requested a 10 am call, the lady said "sorry the team is busy, but they can do 9AM, the first thing in the morning".

This very first interaction already killed trust and obviously shows the company's non client-centric practice. And guess what I decided to go with another company without even having that second quotation call with Qualtrics. Simple.

The results of the 360 Qualtrics review are absolutely NOT anonymous - it is false advertising!!! I work in Spain, and I am the only english speaker in my team. I completed the 360 review in English (as it was offered in English), and all my collegues received the results as written (it had not been translated as I had been led to believe - I even emailed Qualtrics before completing the review to ask this questions, but received no response, but as they verify on their website that all results are anonymous, I assumed my comments would be translated to Spanish), definitely not the case. I work for a global bank and have asked human resources not to use this company again for 360 reviews.

First of all, I have never used Qualtrics. But I received the following email from them:
Dear California Voter,
Join thousands of other Californians who have already participated in this survey. It is about some of the most important issues facing California today. Make your voice heard! Thank you,
I realize that this was sent on behalf of a client. Yet, Qualtrics has a responsibility to tell me what information gets clandestinely gathered if I click on the link. It has a responsibility to provide a privacy and security statement. It should insist that anyone using their mail server identify themselves in the email.
Finally, there should be a way of contacting Qualtrics regarding such a problem. Yet the only choice on their Website is to have sales contact me, assumedly to sell me their product, or tech support in case said product didn't work.
In the increasingly dangerous arena of the Internet, who with any intelligence would dare to click on such a link?

I have never worked with a company that has this impressive of customer service. I've built multiple surveys and have tons of questions and they are so patient and helpful. I would recommend this site over any others. Is nice to know you can get an issue fixed with one phone call and in a matter of just few minutes.

Great products, and service, for research and site intercept.

I enjoy using Qualtrics for survey research, and also use it for creating smart, interactive forms for people to complete online. It's got a lot of programability, and it's extensible with CSS, and Javascript. If you are an SPSS user, you will love the binary SPSS files you can download directly and have all missing values and labels already defined. Also, Qualtrics has an integrated mailer which will track your surveys in such a way that it's always convenient to send reminders (or thank you messages) to all non-respondents (or respondents).

Everyone That I have interacted with at Qualtrics is a great person. Very caring, understanding, and interested in helping out. We use the Qualtrics survey tool, and panels. The products are pretty good, but the people rock!

Easy, intuitive, secure.
Easy to build, send search and analyze data.
Certainly the best search engine I've ever used.

Qualtrics has truly helped improve numerous processes on our team. We use the tool for various purposes and continue to discover new features offered on the system. One of the best features from Qualtrics is the SMS and we use it for event registration. We've even received feedback from attendees that we're 'cool' for using the texting feature to sign them in.

If there is ever an issue or if I have a question, Qualtrics' support team is just a quick call away and they'll always find a solution as soon as possible. Again, I can't stress how amazing Qualtrics is and what it has/is doing for our team!

Qualtrics is an extremely user-friendly yet powerful product. The support team is incredible; they are friendly, fast, and knowledgeable. I love seeing a company use its own software to make improvements, and that's just what Qualtrics does: they showcase the use of both basic and clever solutions when requesting customer feedback, and they obviously use the feedback to make positive changes. To top it all off, the Qualtrics Insight Summit in Salt Lake City is an exciting, informative, and aesthetically-pleasing conference experience. :)

I like Qualtrics. The move to Insight was spotty, the newest platform lost some features that I liked a lot and used a lot from the previous version and now they are either nowhere to be found or planned for the future. I would like Qualtrics to invest more time and resources on its reporting capabilities. You claim Insight is highly customisable yet it isn't. Customer service is very quick to response though not always able to resolve my problems. Yet they are normally very nice and attentive.

The Qualtrics suite of products is by far superior to any competitor out there. I've also found their support and account teams to be incredibly helpful and knowledgeable. Our organization has already seen improvements to our customer experience and as a result of the insights we gained using the Qualtrics Insight Platform.

Qualtrics is an excellent technology to support my research efforts. It facilitates the design and field work when survey methodologies are implemented. It also is the most efficient way to gather data from remote cites making my consulting work timely and facilitating my survey design and interviewing.

For the most part, it's a really good platform. I rated 4/5 because of some issues with customer service - due to Qualtrics growing as a company, they have a lot of new people who don't yet know the system as well as they could, and lately, I've received some contradictory information from various support techs. They do have some room for improvement there. But overall, the system is good, fairly intuitive, and even users who aren't comfortable with technology find it easy to use. They also have support pages online, which include videos and written instructions, which are extremely helpful.