Qualtrics Arvostelua 

Can't contact support without signing in, but the sign in function to the support page is broken. They don't reply to email! And, lots of functionality has been broken the last few days. Also, something is wrong with the styling of the surveys so they look terrible.

An sich bietet Qualtrics wirklich erstklassige Produkte, gerade im CX Bereich sucht man hier vergeblich nach einer Alternative.

Was nur leider im Vergleich zu anderen Produkten, wie z.B. EFS/Tivian/ehm. Questback auffällt, das ganze System ist weniger anpassungsfähig. Zugegeben bei EFS sind einige Funktionen ziemlich verschachtelt - aber eben dennoch vorhanden.

Generell würde ich sagen ist Qualtrics dadurch aber auch benutzerfreundlicher - wobei man eben je nach usecase schnell an seine Grenzen stößt.

Der Support antwortet in der Regel schnell - wobei ich den telefonischen Support/Rückruf empfehlen würde, der antwortet in der Regel deutlich schneller - wobei man hier nicht direkt eine Ticketnummer erhält.

Leider stößt der Support hier auch öfters an seine Grenzen und man muss im System mit eher unschönen work-arounds arbeiten. Wenn man bedenkt, dass man je nach Umfang der Lizenz für diese SaaS auch mal gerne 6 stellige Beträge bezahlt, dann besteht hier durchaus Optimierungsbedarf!

They steal data. They pretend a survey doesn't match at the end. Yes, they say advertisers are the teams that design these surveys but what platform allows these unscrupulous advertisers cheat in the first place? From now on, I will contact the advertisers directly to see why I wasn't paid for my completed surveys and get paid that way. I hope Qualtrics crashes and burns into survey obscurity.

I’ve completed a Qualtrics survey in design home app and after all when I submitted it I was send to a tapjoy page saying that the survey didn’t match! Like this is easy, isn’t? You have your survey completed and just after all you know it doesn’t match? I waisted long time with this and I have screenshots but in their website there is no email for submitting problem, you must be a costumer over there and I’m not. This looks like scam.

I've used Qualtrics panel several times in the past for research projects. They used to be a dream company. My last experience with them, in June-July 2021 was not so great. Huge raise in prices accompanied by a noticeable drop in service. My account manager was very difficult to arrange to speak with, no doubt busy hiking in his Utah mountains much of the day. We agreed to a number of terms, all of which they proceeded to ignore or conveniently forget. When I (forcefully) insisted they live up to the contract, they reluctantly did, but only after interminable Zoom meetings to "educate" me. I doubt I'll ever use them again.

I have completed several surveys with these undesirables in addition to being a very long survey, they take information from you and do not pay you, they are scammers every time I see a Qualtrics survey I close directly, do not do surveys with them, they steal your information and they do not pay.

TERRIBLE customer support. Buggy login system. Poor templates to choose from (can't even find an address question template).

50/50 chance of getting screwed by qualtrics survey. Their platform makes DQ from a survey *at the end after everything is done* very easy for the owner, no wonder people go to qualtrics since they don't have to pay and still get information. These survey owners apparently don't get banned after many complaints.

I did two surveys with them and once I finished after a long time and got to the qualifications purposes part (the last one), they disqualified me. Without adding my points/ money. Now, when I see that the survey is powered by Qualtrics, I close it up!

Tried to get into contact with a support team-member due to a glitch in the system that completely overwrote the results from one of my surveys. Waited over 20 minutes to speak with someone via chat at which point I was told to reach out via phone - there is no phone number listing on the website for me to call. Essentially, I've been passed off to the web-based ether for a huge mishap that erased the results for an entire survey that was sent department-wide at my company.

Tried to get in touch with someone from the sales team who could tell me how much their packages cost. They have been unable to provide me with this simple information for 3 weeks now. I called them numerous times and emailed back and forth with them. How hard can it be to sell me something? Outrageously bad service!

This company breaks GDPR by cold emailing offering gift cards in exchange for a very long boring survey.

The website is a scam no cards are ever given out. Just read the 5 star reviews to see how obviously they are fake. SCAM AVOID!

Obvious scam

content like "FREE GIFT CARDS", and "give us your personal information" is 100% a dead giveaway. They don't even try to hide it

I've just spent 10 minutes trying to figure out how to accept a shared survey. This website is beyond frustrating to use and as soon as this shared survey is sorted for work, I will strongly suggest that we never ever use Qualtrics.

25 minutes survey was completed. Was then served a message "We had such a great response and have already completed enough surveys..."

I got an invitation to do a 10 minute survey for E-Trade and once complete would get an Amazon gift card. 10 minutes into the survey I get this:
Thank you for your interest in this study. Unfortunately, based on your responses, we are unable to include you in this research study and you do not qualify to receive the $5 Amazon Gift card code.

However, at E*TRADE, we truly value the opinions of our customers and regularly conduct research studies to help ensure the products and services we provide give our users what they need to become successful investors. We hope that you will be able to participate in one of our future research studies.

Thank you for being a valued E*TRADE customer.

Click here for the survey reward program terms and conditions.

Have to agree with all the bad reviews. They are a waste of time and thieves. If they pay 1 /10 reviews done that is giving them praise where it is not due. Avoid. I will close all reviews offered by them from now on.

This survey panel is the worst panel I ever encountered,they cheat,they lie and they are taking your time..when they said it’s 10 min it means 40 min.when you are finish with your survey they redirect you to another survey and disqualify you so cheater.it happened to me 28 times and now I am so fed up.also their surveys are sooooooo boring.i hope you will be bankrupt.from now on when I see that it’s qualtrics I will never take their survey anymore....I am so upset of you!!!!!!

After many baffling customer service failures . I asked how to make a complaint. They are literally ignoring me. I have asked 4 times over a week how to make a complaint - no reply. What a totally unprofessional operation. It is quite ironic given that they deal with customer feedback research that they themselves are unresponsive and apparently DO NOT HAVE A COMPLAINTS PROCESS

This survey company doesn't pay their survey takers. They are falsely advertising. They collect 95 percent of the answers to their questions, then all of the "sudden" their survey won't advance to the next page and you can't go forward or backward and you lose your reward, "conveniently". Every time I've taken a survey powered by them, this has happened. I think it's disgusting these people do this to people especially during this COVID-19 when times are hard on people. This company is a RIP off for not only companies who hire them, but also for the survey takers as well. They are a disgrace and should be ashamed of themselves. If you see a survey powered by them RUN!