Puls Arvostelua 

The tech kept asking if he could come earlier. I kept telling him no b/c I work. The appointment time was b/t 6-8pm. Then he didn’t come with any tools. He was there less than 5 minutes and I was charged $99. I will NEVER use Puls ever again after today. Awfulllll!!!!!’

Puls repaired the defrost heater assembly for one of my rental apartments in March 2026. This past week, my tenants contacted me to let me know that the refrigerator was not cooling again. I contacted Puls, and they sent out a technician on Friday. The technician arrived, did not contact me, and set up another appointment for Monday 7/27 between 6:30-8:30 am. Nobody showed up to the appointment on Monday, and nobody contacted me. The latest technician noted that the problem was the defrost heater assembly again. Now, the job is "on hold". Meanwhile, my tenants have food spoiling in a warm refrigerator, and every customer service rep I have spoken to has told me something different. I specifically told the customer service supervisor to just charge me for the repair. If I am owed a credit because the job is covered under warranty, we can worry about that later. I consider this to be an emergency because it involves people's food, and your company's lack of urgency or communication is unacceptable.

Justin arrived on time, despite my street being blocked by another vehicle. He was able to diagnose the problem (a faulty sensor) within 10 minutes. He had the part on his truck and made the replacement.

If I could give them no Stars I would I had a technician from puls come out to my home to do a specific job he realizes that it was working and he didn't need to do anything further but he decided to see if he could fix something else and he couldn't,but before he realized he couldn't he knocked down my wall and stole my pipe to my washer and left a whole lot of water damage in my laundry room I reached out to Puls for assistance with the matter they gave me the runaround I sent them pictures to let them know that this occurred they still gave me the runaround then they said they're going to reimburse me but they lied I have received nothing so I just wanted to let others know do not do business with them they are a bunch of liars and also it seems like they don't know what they are doing as far as some technicians I can't say all I can just speak of the one that came to my home don't do business with these people

Read and judge for yourself. Tamim, the second technician, deserves credit. He was professional, knowledgeable, and ultimately solved the problem. He replaced the water valve that should have been replaced during the original visit instead of using glue.

My issue is not with Tamim. It is with Puls and the first repair. I paid over $300 for a repair that lasted about a week because the failed part was glued instead of replaced. That led to two weeks of inconvenience, multiple rescheduled appointments, poor communication between Puls and its subcontractors, a leaking refrigerator, and no ice.

The problem was finally resolved, but only after a second technician corrected what should have been done correctly the first time. Tamim earned five stars. Unfortunately, my overall experience with Puls did not.

Update: Puls responded by apologizing for the scheduling issues, but they did not address the underlying problem—the original repair was not performed correctly, which led to a second repair and additional expense.

Milan was a very courteous and knowledgeable technician that went the extra mile to explain and complete the repair to our Cafe GE stove.

This company over charges for their services and then when you say you don't want to move forward with the repairs, the technician lets you know that Puls forces them to be aggressive in the pricing or they get in trouble. Not a good company to use!!! AVOID THEM!!

I truly appreciate his service. He was on time, courteous, and completed the job quickly and at a great price. I will use and recommend his services in the future.

Technician was friendly and efficient.

Terrible business! Do not waste your money! The tech will come out and you’ll be charged $90-118, just for him to say yep there’s a problem. He’ll ask you to pay another ridiculous amount of money for a part and then another $100+ to fix it. Use your local handy man up the road, trust me! Jon the manger will just say “I’m sorry” and poor Ruth is scripted on the customer service side. Do not expect a refund when you get poor service or NO service.

Tech came out. Identified the issue. Unable to repair, needed part. Never heard back. Had to call, TWICE, they were unable to get in touch with tech. Have no solution! $90.00 for nothing! Called another company. They came out same day and installed the part. They obviously don't vet their contractors very well!

I would leave 0 stars if I could, but can't. I had my washer fixed in less than 30 minutes with 2 screws and it cost $290. They say they don't pressure you into moving forward with the repairs, but my tech was super persistent and pressured me into saying yes to move forward. DON'T USE THEM.

I have used Puls in the past with great success, so I called them to replace the igniter in our Samsung oven. The technician arrived early, checked the oven, and replaced the igniter. I was then billed $386 to replace a $36 part that took 20 minutes. The customer service group would do nothing to address my concerns. I got ripped off. Don't use Puls.

After reading your response to my review, it is nothing more than a pathetic excuse to justify overcharging customers for simple repairs. I never agreed to the charges, I didn't sign anything approving the charges, so stop your BS about transparency. You ripped me off and I stand by that.

UPDATE : Now the company wants to see my paperwork for the other company's advice and call. I will not be providing my personal information. I assume this is to establish this is a real review. Trust me it is a real review and I am happy to share a photo of the service technician's vehicle take by my security camera. This company is a sham for excessive fees. Had them Repair my dryer on April 7 of 2026. Made an appointment less than one week after the 90 day guarantee period July 20, 2026….. On the morning of the appointment started getting strange phone calls from California about this wasn’t covered under warranty. There would be a service call. The technician Edwin showed up never took the dryer apart never looked at the dryer to determine what was wrong with it but estimated it was gonna be a couple hundred dollars to repair it. He was here less than 15 minutes and charged $122 for extra services to swap the electric cord to a different dryer. I would say Service was less than professional and the guy showed up in about an $80,000 jeep with no tools or parts except for his tool bag with drill and screw drivers he carried into the house. save yourself the hassle and hire flamingo appliance factory repair. They got it right at a reasonable fee.

Speedy fix!! Definitely calling Miguel again when in need!

Fast, friendly, courteous.

DO NOT USE THIS COMPANY. They use independent contractors to service your appliances. The tech they sent over was not knowledgeable about my repair. I was expecting a tech with a van or truck. I got a tech with a car. On the website they state an $89.00 diagnostics charge. I was charged $109 dollars which they say will be taken off if you do the repair. He said I needed a drain hose for the washing machine and had to order the part. Once he had the part he informed me he is no longing working with PULS.
I contacted PULS asking for a refund. They refused. I am out the $109. I had to hire a reputable company to do the repair. It was the drain valve and not the hose. DO NOT USE THIS COMPANY. Hire a reputable company. Do not make the same mistake I did.

Puls was quick to respond to my concerns and get a repair person out to my home as requested. The repair person was punctual, courteous and very informative.
I will definitely use their service in the future.

Got diagnostic done on 7/3, payed for part at that time and now 7/12 and had to call customer service for update. They were going to reach out to technician for an update and get back to me 7/10. Still no update.