Puls Arvostelua 

I booked a dishwasher repair through Puls. Since then, a series of troubling events unfolded involving a technician—hired through one of their lead partners—who engaged in unprofessional, threatening, and ultimately fraudulent behavior. This included:

- Taking $455 payment for a repair that was never completed
- Creating a hostile and unsafe environment for my wife during the follow-up visit
- Threatening my wife pay more than what was ever agreed
- Refusing to provide company credentials or proof of completed service
- Breaking the appliance beyond repair despite claims of repair

Further investigation has revealed that this individual has a criminal record of fraud (felony deposit account fraud and firearm possession during a crime) and was operating in customers’ homes under Puls’ system. We have filed a police report, and another service provider has confirmed that the dishwasher is now beyond repair because of the damage caused by the technician sent by Puls.

In other words: Puls sent someone into my home who threatened my wife, demanded payment under duress, and didn’t just fail to fix the dishwasher—he made it worse. We now have to replace it entirely out of pocket.

Despite calling Puls' customer service team several times, my wife and I have not received any timeline for resolution, refund or even an apology.

Though the service was very expensive, Max did a great job. I was comfortable having him in my home, he did what he said he would do, and my washer is working properly again.

The service has been great so far.

Quick response.

Everything was done in a timely manner. Everything was to the point.

Service was quick and convenient. The price was reasonable.

Week end service, on-time arrival, very competent tech, quick and efficient.

I appreciate the service I received today from this company. The service man did a wonderful job.

For being able to schedule an appointment when needed, the potentially of the arrival of the technician during the scheduled appointment time. The technicians professionalism, work ethic and ability to diagnose the problem in a timely manner with a reasonable price and repair time

Prompt and effective response, accurate diagnosis of the problem, repairman returning the next day with the parts to complete the repair.

Arrived with in time frame, good quality work.

Abdul was experienced and efficient. He answered all questions I had and was friendly.

Victor was great

I contacted PULS to repair my refrigerator. They gave me a time, including the name of the technician but 1 hour before the time of the appointment, they canceled it asking me to make another appointment two days later. Completely unacceptable

I initially hired Puls for a minor rotten wood repair estimated at just a few hours. While onsite, they convinced me to restain a section of water-stained wood flooring, claiming it would only take a few extra hours. That was completely untrue. The project dragged on for days and remains unfinished 6 weeks later.

The technicians sent were completely unprofessional, even billing me for time spent smoking weed in my driveway. Worse, their workmanship was disastrous:

They failed to sand properly and applied stain directly over uncleaned surfaces.

They painted the stain on thickly without wiping it off, ignoring basic manufacturer instructions.

The stain was applied so heavily that 6 weeks later, it remains as tacky and sticky as a rat trap leaving that space in my home completely unusable for a family.

When they returned to "fix" it, they repeated the exact same mistake, despite me explicitly explaining that wood stain is a wipe-on, wipe-off product. When I requested a properly trained technician, Puls refused to send anyone else.

Customer service was completely unhelpful until I filed a credit card chargeback. They then tried to hold my resolution hostage, telling me they wouldn't help unless I dropped the credit card dispute. In the end, Puls only agreed to reimburse $1,300—falling short of the $1,800 quote that their own technician estimated it would take to fix the damage they caused. Save yourself the nightmare and hire qualified local specialists instead.

He was pleasant and he explained everything thoroughly. I was shocked at the price, but he was patient with wating on my decision. My oven is working now and that's what I needed

Puls left a bad taste in my mouth. This company are none of the things that they advertise. I paid for service's in full that weren't completed the belt and pulley . The first technician repaired the belt and not the pulley. I found out that the pulley wasn't replaced when the dryer stop working the next day after supposedly being fixed. The second technician came out to take a look at the dryer only to tell me that the pulley wasn't repaired. It's been a lot of back and forth to repair the dryer. The technicians don't acknowledge their calls, poor communication, no supervision, being rescheduled from one day to another, it's been a lot of inconvenience. I've still haven't talked to a manager/supervisor. Not once was I offered a refund for the pulley not being repaired. I will not recommend anyone to use this company

He was professional, informative and honest.