Propstore Ltd Arvostelua 

236
•
TrustScore 4.5/5 tähteä

4,4

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 1/5 tähteä

Their paperwork errors can prevent delivery at customs, yet you will still be charged for repeat deliveries and risk losing your money without receiving your item. Even invoking your consumer... Näytä lisää

Saanut 5/5 tähteä

I had ordered some catalogs, packaging was fine but somehow one catalog had been bumped. But I promptly received replacements, absolutely brilliant!

Saanut 5/5 tähteä

We were lucky enough to be on the Propstore Tour this week, and absolutely loved every bit of it. Graham and Luke, our Guides, were brilliant - informative, enthusiastic and had a great sense of humo... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

As always packing is superb! From a purchase at your LA shop the same packaging is received, and offering me to make several interest free payments allowed me to purchase more! Pleased with all the... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Keräilyliike

Tietoja yrityksestä Propstore Ltd

Yrityksen kirjoittama

In 1998, Propstore founder Stephen Lane’s love for movies led him to hunt for the same props and costumes used to create his favorite films. He found that he could provide collectors with access to their most coveted pieces and establish archival standards for this new, pop-culture hybrid of fine art and memorabilia collecting - prop art.

Since 2014, Propstore has regularly hosted live auctions featuring some of the world’s greatest Entertainment Memorabilia treasures. Propstore specializes in film and television props and costumes, production materials, and artwork, as well as music memorabilia, posters, and collectible toys. Propstore also holds regular online auctions in association with many of the industry’s major production materials and has over 5,000 items available for sale via Buy Now on www.propstore.com.


Yhteystiedot

4,4

Erinomainen

TrustScore 4.5/5 tähteä

236 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Pyytää asiakkailta arvosteluja

Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja

On vastannut 66 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 2 viikon sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,4

Kaikki arvostelut

(236)

85 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

The passion and knowledge

The passion, the knowledge, and infinite attention to detail, set these guys apart.
The whole team at propstore are a pleasure to deal with.

17. marraskuuta 2024
Propstore Ltd-logo

Vastaus yritykseltä Propstore Ltd

Thank you for your kind words, we hope you have had only the best experience with us :)

Saanut 5/5 tähteä

With Ease

The whole process from beginning to end was simple.

17. marraskuuta 2024
Propstore Ltd-logo

Vastaus yritykseltä Propstore Ltd

Thank you for your kind review, we really appreciate it :)

Saanut 4/5 tähteä

First-Time Winner, Satisfied Buyer

Mostly I'm happy to have gotten the items safely in hand. As a newcomer to the whole process it would have been great to get a little more detail up front about just how long the validation and packaging process takes. I was expecting to receive things much sooner but once I adjusted my expectations all was well.

2. tammikuuta 2025
Propstore Ltd-logo

Vastaus yritykseltä Propstore Ltd

Thank you for your review. You are right; the shipping process can take time. We do want to make sure that everything is packed correctly and that we don't make mistakes by rushing. We are working on making this part of the process a bit quicker :)

Saanut 5/5 tähteä

Perfect

Perfect! They were there to answer my questions, the sending was perfect, zero problems with Propstore, they are professionnals from A to Z

2. tammikuuta 2025
Propstore Ltd-logo

Vastaus yritykseltä Propstore Ltd

Thank you for your review; we really appreciate your kind words :)

Saanut 5/5 tähteä

The best in the business!

Professional and friendly customer service. The Propstore made consigning with them a breeze.

14. marraskuuta 2024
Propstore Ltd-logo

Vastaus yritykseltä Propstore Ltd

Hello, Thank you for writing your review today. Very kind words :)

Saanut 5/5 tähteä

Great company to deal with

Great company to deal with. Very helpful and extremely knowledgeable. Will be using them again for sure. 👍

14. marraskuuta 2024
Propstore Ltd-logo

Vastaus yritykseltä Propstore Ltd

Hello, thank you for writing a review today, we really appreicate it and look forward to the next time :)

Saanut 5/5 tähteä

Very efficient

Very efficient. Was kept informed throughout and it was completely stress free! Thank you PropStore!!

3. tammikuuta 2025
Propstore Ltd-logo

Vastaus yritykseltä Propstore Ltd

Hello, thank you for your kind review, we really appreciate it :)

Saanut 5/5 tähteä

You Know Their Name, Now Learn Their Number!

I have dealt with Propstore.Com since 2001 both as a customer, consignor and advisor and have seen them grow from small acorns to the international success they are today. With Propstore you will be able to secure that special unique something from the worlds of film, television and now music. Their importance as a brand leader has been recognised by them receiving The Queen’s and now The King’s award for Industry which is an incredible achievement for a team which started off with an office with an adjoining warehouse with just Stephen, Tim and if I recall correctly Mrs Lane herself? The thing which shines out for me is the personal touch from Stephen, Tim and the team so if you are buying, selling or just browsing? Give Propstore a call 👍

14. marraskuuta 2024
Propstore Ltd-logo

Vastaus yritykseltä Propstore Ltd

Hello, Thank you so much for your very kind words. We appreciate it and look forward to working with you in the future :)

Saanut 4/5 tähteä

My first auction piece with prop…

My first auction piece with prop store........and I'm reasonably happy with how things went.
Communication could be improved did have to chase a fair bit.
Shall be coming back though to bring more things to sell, always tricky the first time around.

3. tammikuuta 2025
Propstore Ltd-logo

Vastaus yritykseltä Propstore Ltd

Hello, Thank you for your review.

We do appreicate that during busy periods our comunication could be better, that is fair. I do apologise for any inconvenience caused.

I do hope you enjoyed your first purchase overall though :)

Saanut 2/5 tähteä

Upset is an understatement

First off just want to say that I have bought from propstore a few times before and have never had any issues with them. This auction seemed no different. Everything went smooth and they helped work out a payment issues I was having. But after that is where things went downhill. First it took them over a month to ship the item. I would inquire every week or two on the status and was always told we are backed up give us time. Ok no worries I get that just had an auction. But then I saw they had another auction. Which seems reckless to add more items to ship if you haven’t caught up on the other items. Few weeks after that I saw a notification for another auction. So that’s when I sent an email about how it has now been over a month since I paid for my item and still nothing on the shipping side. The next day I received an email stating that my item had shipped and gave me a tracking number. This was approximately 2 weeks ago. It has been sitting in customs for over 10 days now. They did not supply all the paperwork to customs so it will not be shipped to me until all the paperwork is provided. I have reached out to them again on email and have received no reply. I understand that it is the holidays so will reach out again next week. But I can’t help feeling this is intentional after I sent the email expressing how I upset I was with their company. Hopefully this is resolved soon. I gave them 2 stars because in the beginning they were helpful, now not so much.

20. joulukuuta 2024
Propstore Ltd-logo

Vastaus yritykseltä Propstore Ltd

Hello, Thank you for writing a review.

I am sorry to learn that you were having issues with our service, this is not the high standards that we strive for.

There are a lot of orders immediatly after the Auction which can cause some delay in the shipping department. Many of the items require specilist packaging and can take time to pack the right way. We do our best to pack all items as diligently as possible without sacrificing quality of work.

Often packages get stopped to ask for a 5106 form from the customer to import the package into the country. They do send this by docusign to the email that we supply them. Our agents can always reach out to FedEx to assist in this. You can contact us on support@propstore.com or call us in the UK at +44 (0)1949766485.

I do hope that the you recieved your items in good condition and you are happy with your purchase :)

Saanut 4/5 tähteä

Plus:

Plus:
Good and very reactive customer service
Clear and transparant bidding process

Min:
Relatively slow shipping process
Unforseen fees for customs when shipping

17. joulukuuta 2024
Propstore Ltd-logo

Vastaus yritykseltä Propstore Ltd

Hello, Thank you for your kind review. We are glad you are happy with your purchase and our customer service. We completely understand where you are coming from with the slow shipping times. We are doing everything we can to speed up the process without sacrificing the quality of work :)

Saanut 5/5 tähteä

Perfect

Perfect transaction

17. joulukuuta 2024
Propstore Ltd-logo

Vastaus yritykseltä Propstore Ltd

Thank you, for taking the time to review us today. Wishing you a wonderful new year :)

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