Their paperwork errors can prevent delivery at customs, yet you will still be charged for repeat deliveries and risk losing your money without receiving your item. Even invoking your consumer... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
I had ordered some catalogs, packaging was fine but somehow one catalog had been bumped. But I promptly received replacements, absolutely brilliant!
We were lucky enough to be on the Propstore Tour this week, and absolutely loved every bit of it. Graham and Luke, our Guides, were brilliant - informative, enthusiastic and had a great sense of humo... Näytä lisää
Yritys on vastannut
As always packing is superb! From a purchase at your LA shop the same packaging is received, and offering me to make several interest free payments allowed me to purchase more! Pleased with all the... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä Propstore Ltd
Yrityksen kirjoittama
In 1998, Propstore founder Stephen Lane’s love for movies led him to hunt for the same props and costumes used to create his favorite films. He found that he could provide collectors with access to their most coveted pieces and establish archival standards for this new, pop-culture hybrid of fine art and memorabilia collecting - prop art.
Since 2014, Propstore has regularly hosted live auctions featuring some of the world’s greatest Entertainment Memorabilia treasures. Propstore specializes in film and television props and costumes, production materials, and artwork, as well as music memorabilia, posters, and collectible toys. Propstore also holds regular online auctions in association with many of the industry’s major production materials and has over 5,000 items available for sale via Buy Now on www.propstore.com.
Yhteystiedot
Propstore Ltd, Great House Farm, Chenies, WD3 6EP, Rickmansworth, Yhdistynyt kuningaskunta
- +44 (0)1494 766485
- support@propstore.com
- propstore.com
4,4
Erinomainen
236 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 66 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Easy to deal with
Easy to deal with. Quick response to communications. Packaging always first class.
17. joulukuuta 2024
Vastaus yritykseltä Propstore Ltd
Thank you for your kind words, we really appreciate it. Have a wonderful new year :)
The way to buy an object was great
The way to buy an object was great, but the delivery was way to long, more than 1 month. When you send an email for info you receive a standard mail....
19. joulukuuta 2024
Vastaus yritykseltä Propstore Ltd
Hello, thank you for your review today. We are gald you are happy with your order, I trust your items arrived in perfect condition. We do appreciate that shipping can take some time and we are working hard to make this quicker without sacrificing quality of work. I would also reccomend reaching out to us by phone for the quickest update reagrding your order on 01494766485 (UK office).
Not happy with delivery ( length of…
Not happy with delivery ( length of time it takes to receive items)
1. joulukuuta 2024
Vastaus yritykseltä Propstore Ltd
Hello, thank you for taking the time to review us today.
We are gald you are happy with your order. We do appreciate that shipping can take some time and we are working hard to make this quicker without sacrificing quality of work.
We are of course open for collections all year round as well, we are more then happy to refund any shipping fees if you choose to come by and collect it yourself. We would only need a days notice.
We do appreciate your patience with us and hope you had a lovely new year :)
They kept me informed
They kept me informed. And answered all my questions promptly
10. joulukuuta 2024
Vastaus yritykseltä Propstore Ltd
Hello, thank you for your kind words, we appreciate you taking the time to review us today :)
Good communication
Good communication, and superbly packaged delivery. Would not hesitate to recommend
20. joulukuuta 2024
Vastaus yritykseltä Propstore Ltd
Hello, thank you for reviewing us today. We really appreciate you taking the time to do so. We hope you have a wonderful new year.
The last few times I have bought…
The last few times I have bought something over the last few months I have had many problems with Propstore, the shipping times are excessively long (always more than a month) and I always have to insist a thousand times to make the shipment or they forget completely. In addition, they do not always respond to emails and when they do it is to give excuses but without solving the problems.
20. joulukuuta 2024
Vastaus yritykseltä Propstore Ltd
Hello, thank you for your review.
We appreciate every review, good or bad, so we know what we are doing right and what we can do better.
You are right, the shipping wait can sometimes take a while. Our shipping team has been working tirelessly to get as many orders out the door before Christmas without sacrificing the quality of work. As I am sure you are aware, packaging fragile collectables can take time, so we appreciate your patience.
I am sorry to hear that we have not responded to you in a timely manner. The quickest way to reach one of our agents is by telephone on (+44) 1949766485 for the UK office or +1 818 727 7829 for the US office, we are more than happy to speak with you regarding any queries.
I can see that your order has not yet been delivered, as FedEx has tried to deliver this a few times. I will try and call you to discuss in person offline :)
Great communication with nice and…
Great communication with nice and helpful personel!
19. joulukuuta 2024
Vastaus yritykseltä Propstore Ltd
Hello, thank you very much for your kind review. We sincerily hope you enjoy your new collectables. Have a wonderful new year :)
Your people were very helpful in…
Your people were very helpful in overcoming some initial communication problems….product was packed and delivered well.
19. joulukuuta 2024
Vastaus yritykseltä Propstore Ltd
Thank you for your kind words, and glad we were able to fix the inital issue. Have a wonderful New Year :)
Nice little bundle of treasures
I bought from PS before so I predicted already a good experience with them and I was right.
Props arrived well protected and tracked, smooth transaction without issues.
I will gladly buy from them again 👍 A+
18. joulukuuta 2024
Vastaus yritykseltä Propstore Ltd
Thank you for you very kind review, and kind words. Its always a pleasure speaking with you, and I hope you enjoy your new items :)
Disappointing, poor customer service
Inquiries regarding further action after the purchase were answered after 2 weeks. After a problem with the item was reported, all friendliness disappeared and they just referred to paragraphs without helping. Very disappointing.
19. joulukuuta 2024
Vastaus yritykseltä Propstore Ltd
Thank you for your feedback. We’re sorry you feel disappointed, but we believe our team handled your concerns appropriately and in line with our terms and conditions. While we always aim to provide friendly and helpful service, we also have to be clear and consistent in how we resolve issues. We're confident our communication and actions were fair and transparent throughout.
As always packing is superb
As always packing is superb! From a purchase at your LA shop the same packaging is received, and offering me to make several interest free payments allowed me to purchase more!
Pleased with all the Jurassic Park/Jurassic World props and items that have been added to my collection, which are and will be on display at the new Indiana Dinosaur Museum in South Bend, IN.
Thank you,
Don
17. joulukuuta 2024
Vastaus yritykseltä Propstore Ltd
Hi Don, Thank you for your kind words, we appreciate them very much. I hope you have a wonderful new Year :)
Propstore is mostly a great experience but could improve
Propstore for the most part is a great experience. Everything is authentic with documentation. It would be much better if they offered multiple COA’s for lots with multiple items upon request so that you wouldn’t lose your documentation if you sold only one or two of the items in that lot. The shipping times are very long and communication could use some work however they are very knowledgeable and helpful when you have a question.
16. joulukuuta 2024
Vastaus yritykseltä Propstore Ltd
Hello and thank you for your review.
I understand your frustration with the COAs. It is Propstore policy to provide only one COA per Lot. However, we are more then happy to help provide evidence to support the original transaction took place.
We apprecite your kind words, and hope you have a wonderful Christmas and New Year :)
Be careful - payment taken, no comms for 2 weeks since
Ordered a gift to be in time for Birthday/Christmas on 1 Dec. Got email confirmation and payment taken but silence since. Be careful if ordering to any specific deadlines given time of year.
Edit/update: after emailing their support team in Uk and US again they picked up and used their premium post option to get this to me 48 hours after acknowledging the email. It was still late but once contact established they responded well. The item is in perfect condition.
1. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Propstore Ltd
Hello, Thank you for your review.
We apologise for the delay with your order. Especially around this time of year, both Propstore offces have many orders going out the door and we do our best to dispatch all orders as diligently as possible without sacrificing the quality of work.
We would always reccomend emailing us seperatly if this is a Christmas gift or a special occasion, we will always try and speed this up for you if we can.
I do hope that you were happy with your item, and the packaging was tip top!
Very professional handling.
2. joulukuuta 2024
Vastaus yritykseltä Propstore Ltd
Hello, Thank you for your review today. We appreciate your kind words :)
Stating next day delivery and took over…
Stating next day delivery and took over two weeks. Charging 80 pound and not delivering within the timescales. Automated email replies with no real apologies just blaming an increase workload. Disappointed as after spending all that money and expecting it next day and items being two weeks later is unacceptable
No apologies or any ways of making it better
28. marraskuuta 2024
Vastaus yritykseltä Propstore Ltd
Hello, thank you for taking the time to review us today.
We try to make it as clear as possible that the shipping quotes and time scales selected at checkout are from an external shipping company and not Propstore. So, for example, your order will have been the next-day shipping service from when we handed the order to FedEx and provided you a tracking number.
Propstore cannot and does not guarantee next-day packaging of any orders as many of the items that we sell are extremely fragile and will require specialist packaging, which can take time. Many of our customers have commented favourably on this approach, stating that they are happy to wait a little longer if the packaging is done correctly.
I apologise for the misunderstanding this time around, but I trust the items were received in great condition and that you are happy with your purchase.
We always recommend calling us by phone for a more up-to-date status of your order. You can do this by calling 01494766485.
The Propstore team :)
Vastaus yritykseltä Propstore Ltd
Hello,
I am sorry to learn that you have yet to receive your order. We are doing everything we can to resolve the issues you are experiencing with your shipment. Propstore's logistics team are doing everything correctly, but unfortunately it is an internal issue with FedEx's systems that is causing the slow the progress of your package. Please rest assured all cases are being escalated immediately with our FedEx Account Manager, and we have been assured that this issue will be resolved soon. The Propstore team will be in touch with an update shortly :)
Consistently clear communication…
Consistently clear communication throughout the entire process.
28. marraskuuta 2024
Vastaus yritykseltä Propstore Ltd
Thank you very much for your kind words. Looking forward to speaking with you in the future :)
Most helpful & knowledgeable
Most helpful & knowledgeable, a privilege to see some wonderful items.
8. marraskuuta 2024
Vastaus yritykseltä Propstore Ltd
Hi Candace, Thank you for your kind words :)
Memorable visit & Exceptional service
Our visit to Propstore's London warehouse was an unforgettable experience and truly the highlight of our trip. The warm welcome and engaging tour led by Jamie made it even more special. Jamie's knowledge and passion for cinematic memorabilia shone through, and his personable nature (and memorable sweater!) left a lasting impression on us and our kids, who couldn't stop talking about the visit. The collection was astonishing, with standout pieces like the Alien Queen and the Mars Attacks puppet sparking endless conversations afterward. The team's dedication to showcasing and preserving movie history is clear. Highly recommend visiting or engaging at Auction or in their vast Buy-now offerings with Propstore—it's an experience no entertainment memorabilia enthusiast should miss!
29. lokakuuta 2024
Vastaus yritykseltä Propstore Ltd
Thank you so much for your very kind words. We are glad your family had such a good trip and we look forward to your next visit. PS. It is a good sweater!
Exceptional Customer Service
Recently, I placed an order with Propstore. As always, the way in which it was handled was second to none. The customer service including updates during the process was exceptional. The packaging again, was incredibly well put together with care and attention for the items inside. I would not hesitate to use the services of Propstore again in the future!
30. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Propstore Ltd
Hi Phil, Thank you for your review. Glad that you are happy with the service and we look forward to speaking with you again in the future :)
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