Their paperwork errors can prevent delivery at customs, yet you will still be charged for repeat deliveries and risk losing your money without receiving your item. Even invoking your consumer... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
I had ordered some catalogs, packaging was fine but somehow one catalog had been bumped. But I promptly received replacements, absolutely brilliant!
We were lucky enough to be on the Propstore Tour this week, and absolutely loved every bit of it. Graham and Luke, our Guides, were brilliant - informative, enthusiastic and had a great sense of humo... Näytä lisää
Yritys on vastannut
As always packing is superb! From a purchase at your LA shop the same packaging is received, and offering me to make several interest free payments allowed me to purchase more! Pleased with all the... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä Propstore Ltd
Yrityksen kirjoittama
In 1998, Propstore founder Stephen Lane’s love for movies led him to hunt for the same props and costumes used to create his favorite films. He found that he could provide collectors with access to their most coveted pieces and establish archival standards for this new, pop-culture hybrid of fine art and memorabilia collecting - prop art.
Since 2014, Propstore has regularly hosted live auctions featuring some of the world’s greatest Entertainment Memorabilia treasures. Propstore specializes in film and television props and costumes, production materials, and artwork, as well as music memorabilia, posters, and collectible toys. Propstore also holds regular online auctions in association with many of the industry’s major production materials and has over 5,000 items available for sale via Buy Now on www.propstore.com.
Yhteystiedot
Propstore Ltd, Great House Farm, Chenies, WD3 6EP, Rickmansworth, Yhdistynyt kuningaskunta
- +44 (0)1494 766485
- support@propstore.com
- propstore.com
4,4
Erinomainen
236 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 66 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Simply the best!
An amazing company that delivers an incredible service! Not only have I had the pleasure of taking part in a number of Propstore's wonderful auctions of movie memorabilia but, upon purchasing various items, I've always received top-class post sale assistance from everyone in the team. I'd like to give a special shout out and thanks to Mark Hochman too for his kind assistance (and sharing his wealth of knowledge) when it comes to vintage movie posters!
9. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Propstore Ltd
Thank you so much for your amazing feedback! We're delighted you've had such great experiences with our auctions and post-sale service. A big thank you from all of us—and especially from Mark—for your kind words and continued support!
The customer service is what will keep…
The customer service is what will keep me coming back. It truly was unlike any other company I've delt with. Their packing of lots were top tier.
16. toukokuuta 2025
Vastaus yritykseltä Propstore Ltd
Thank you so much! We're thrilled to hear our customer service and packing stood out to you. We truly appreciate your support and look forward to having you back!
Propstore tour
Visited the propstore for a tour, Very nice welcome from Jamie and was shown around by Graham and Matt who were very friendly and knowledgeable. Well worth a visit and would highly recommend it.
Mark Robbins
22. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Propstore Ltd
Thank you so much for your kind words! We're thrilled to hear you enjoyed your visit to the Propstore and that Jamie, Graham, and Matt helped make your experience a memorable one. We’ll be sure to pass along your lovely feedback to them. We really appreciate the recommendation and hope to welcome you back again soon!
Vastaus yritykseltä Propstore Ltd
Thank you for your review; we always appreciate your feedback :)
Awesome
Got a rather affordable item, but the packaging was godlike nonetheless. Shipping was fast, handling took some days. Item price was reduced by UK VAT because of international order.
17. maaliskuuta 2025
Vastaus yritykseltä Propstore Ltd
Thank you for your review! We're glad you found the packaging impressive and that your order arrived quickly!
Not impressed,.
Not impressed,.. the bidding process is confusing. When you going into the live auction you see a tab that says login to bid,.. you do and then the tab changes to purple and says bid now. When you go on eBay and hit bid now a screen pops up and asks for the dollar amount. This company doesn’t do that, when you hit bid now, it doesn’t work,… you are just supposed to know that they want you to use the box to the left of the bid now tab to but a $ amount in and THEN hit bid now. I guess your just supposed to know this, even if you never bid before. This is opposite of how eBay does it and when your item is live you don’t have time to realize something is wrong. If you hit the bid now without put in A $ value , you should have a error message alerting you ,it doesn’t. The bids keep going up and you keep hitting bid now , eventually the bids quit going up and it says that the internet bidder is winning,.. so you think that’s you. It’s not and they don’t indicate which internet bidder is winning, they is usually more than one. But the time you realize how there screwed up system works,.. it’s to late, the auction is over and someone who bid less than what you were willing to pay has won. No messages to alert you that a error was made, no distinction between internet bids to let multiple internet bidders know who is winning. Even one of there customer service employees said after you hit bid now that a box should pop up for you to put a $amount in. What a waste of time.
26. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Propstore Ltd
Hello,
I'm really sorry to hear that you had some trouble with the auction platform. I’d love to help clear up any confusion and make sure you have the best possible experience with us!
I can see that you successfully placed a few bids on this item. Just to clarify, when the bid is with you, the 'bid' button is greyed out, meaning you don’t need to bid again unless someone else places a higher bid. At that point, the button will turn purple, allowing you to bid again if you choose to. You can also track all bidding activity just above the live auctioneer window, where you'll see a breakdown of bids in real-time.
If online bidding isn’t working for you or you’d prefer a different method, we offer several alternatives:
📞 Phone Bidding – A member of our team can call you when your lot is up and place bids on your behalf.
✉️ Absentee Bidding – You can set a maximum bid in advance, and the system will bid automatically for you up to that amount.
🏛 In-Person Bidding – If it's an in-person auction, you’re always welcome to attend and bid live!
We just ask for a little advance notice to arrange these options, so if you’re interested, please reach out a few days before the auction.
If you have any further questions, feel free to email us at Support@propstore.com or call us at +1 818 727 7829 (US) or +44 (0)1494 766485 (UK).
Thanks for reaching out, and I hope we can assist you with your future bids! 😊
Great company to do business with.
Great company to do business with. Five stars given gladly to the Propstore team. Communication and customer care were first class. Highly recommended.
12. maaliskuuta 2025
Vastaus yritykseltä Propstore Ltd
Thank you again for your support and for being a valued part of the Propstore community. We look forward to serving you again in the future!
Purchase of original Film Memorabilia
Great communication and very very secure tracking packaging and delivery.
Excellent all round.
14. maaliskuuta 2025
Vastaus yritykseltä Propstore Ltd
Thank you for your kind review, we truly appreciate your support!
Propstore one of the best for the hobby
Propstore is a trusted seller and a reliable company. There are doing this busines since the 90's and are improving their services since then.
10. maaliskuuta 2025
Vastaus yritykseltä Propstore Ltd
Thank you so much for your kind words; we really appreciate it :)
Adam and Vincenf were excellent.He…
Adam and Vincent were excellent.He answered all my shipping questions promptly and really made it his business to help me out!
Thanks Propstore!
12. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Propstore Ltd
Thank you for the review. We will pass on your kind words to the team!
Great collectible
Great collectible. Very decent delivery time. Well-packed. Thanks!
5. maaliskuuta 2025
Vastaus yritykseltä Propstore Ltd
Thank you for your kind words. We look forward to helping you again on your collectibles journey!
Great customer service
Great customer service, quick shipping with great packaging. I've had a really solid experience the last couple of times I've bought from Propstore- both direct purchases and through auctions. I will happily keep doing so. Love your work
26. helmikuuta 2025
Vastaus yritykseltä Propstore Ltd
Thank you for your review today! We are glad that you are happy with our service :)
My experience with prop store was…
My experience with prop store was fantastic great item I bought superb service and outstanding packaging on delivery would recomend to anyone
19. helmikuuta 2025
Vastaus yritykseltä Propstore Ltd
Hello, thank you very much for your kind review today :)
I would wish that there are more…
I would wish that there are more shipping companies to choose from and not only FedEx .
19. helmikuuta 2025
Vastaus yritykseltä Propstore Ltd
Hello,
Thank you for your review; I trust that you are happy with your items.
We tend to use FedEx for shipments because they are a premium service and the best in the world at shipping the types of items that we sell. They also have end-to-end tracking, which is a big must for us as we ship all over the world.
However, If you would like to explore other options the Propstore team will always try and find you an alternative shipping quote if requested.
You can do this by emailing us at Support@propstore.com for more information :)
An earlier email on order status...
An earlier email on when the order would be ready would be welcome. 7 days between order and next update. But excellent service overall.
13. tammikuuta 2025
Vastaus yritykseltä Propstore Ltd
Hello, Thank you for your kind words and review. We hear you in regards to the status updates, we are working on a solution :)
Above And Beyond Customer Service
Despite being their busiest year-end crunch time, the Customer Service team went above-and-beyond to expedite and ship an item overseas for an extremely special family gift. Thanks to their efforts, it (miraculously) arrived in time and saved our Holiday celebration. I'll be forever grateful for their efforts.
22. joulukuuta 2024
Vastaus yritykseltä Propstore Ltd
Hello, Thank you very much for your kind words. We are very happy that we were able to provide you and your family your special Christmas gift :)
Communiation is key.
10. tammikuuta 2025
Vastaus yritykseltä Propstore Ltd
Thank you for your review, and we hope you enjoy your new purchase :)
Satisfied Overall. Learned Lessons in Absentee Bidding.
Purchased an item via their London auction in November 2024 and received the item January 16th. Satisfied with the process overall. My only word of caution is with using the max absentee bid option because I'm fairly certain they up-bid my item with fake bids to reach my maximum and make the most amount of money. Lesson learned for the next one, but makes me feel like I overpaid and was scammed a little bit. Overall though, they are a respected dealer in the prop space and I would just bid in a live auction or use their store in the future.
3. tammikuuta 2025
Vastaus yritykseltä Propstore Ltd
I can assure you that there is no scamming, with the bidding rules explained in the terms and conditions. There are strict rules and regulations that govern auction house procedures and how different methods of bidding interact with each other, and we always strive to be transparent.
From the details in your review, there are a couple of scenarios that potentially played out:
- After you set your max bid on the lot, another bidder came in with their own max bid or offline bid. Competing max bids can make the winning bid jump up multiple increments in succession.
- Your initial bid may have been the top bid and winning, but was below the reserve price set with our seller and therefore would not have won the lot if the auction finished then (the reserve amount is not public, but will never be higher than the low estimate). When you subsequently placed your max bid, this was above the reserve – and our system would then take the bidding up to the reserve price, which may have been your max bid. Also to note, we never raise reserves after the auction has launched for bidding.
A Breeze
I recently sold some items through propstore and it was a breeze from start to finish.
1. marraskuuta 2024
Vastaus yritykseltä Propstore Ltd
Thank you for your review, we try our best to make the whole process as easy as possible :)
Excellent!
I have bought and sold with Propstore and can only say good words about them. Highly professional.
10. tammikuuta 2025
Vastaus yritykseltä Propstore Ltd
Thank you very much for your review, we try and make the whole process as easy as possible for our clients :)
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