Their paperwork errors can prevent delivery at customs, yet you will still be charged for repeat deliveries and risk losing your money without receiving your item. Even invoking your consumer... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I had ordered some catalogs, packaging was fine but somehow one catalog had been bumped. But I promptly received replacements, absolutely brilliant!
We were lucky enough to be on the Propstore Tour this week, and absolutely loved every bit of it. Graham and Luke, our Guides, were brilliant - informative, enthusiastic and had a great sense of humo... Näytä lisää
Yritys on vastannut
As always packing is superb! From a purchase at your LA shop the same packaging is received, and offering me to make several interest free payments allowed me to purchase more! Pleased with all the... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä Propstore Ltd
Yrityksen kirjoittama
In 1998, Propstore founder Stephen Lane’s love for movies led him to hunt for the same props and costumes used to create his favorite films. He found that he could provide collectors with access to their most coveted pieces and establish archival standards for this new, pop-culture hybrid of fine art and memorabilia collecting - prop art.
Since 2014, Propstore has regularly hosted live auctions featuring some of the world’s greatest Entertainment Memorabilia treasures. Propstore specializes in film and television props and costumes, production materials, and artwork, as well as music memorabilia, posters, and collectible toys. Propstore also holds regular online auctions in association with many of the industry’s major production materials and has over 5,000 items available for sale via Buy Now on www.propstore.com.
Yhteystiedot
Propstore Ltd, Great House Farm, Chenies, WD3 6EP, Rickmansworth, Yhdistynyt kuningaskunta
- +44 (0)1494 766485
- support@propstore.com
- propstore.com
4,4
Erinomainen
236 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 66 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
THE BEST!!!
26. maaliskuuta 2026
Vastaus yritykseltä Propstore Ltd
Thank you for your kind words!
We’re thrilled to hear you had a great experience and truly appreciate your support.
Fantastic service!!!
19. maaliskuuta 2026
Vastaus yritykseltä Propstore Ltd
Thank you for your kind words!
We’re thrilled to hear you had a fantastic experience and truly appreciate your support.
Very Great Customer Service!!
Very Great Customer Service!!
The Team of Propstore was EXTREMELY friendly and really helpful throughout the entire Process!!! Definelty recommend and I will for sure be purchasing off of them Again!
18. maaliskuuta 2026
Vastaus yritykseltä Propstore Ltd
Thank you for your fantastic review!
We’re so pleased to hear that our team was friendly and helpful throughout the entire process. Your recommendation means a lot to us, and we’re thrilled to know you’ll be purchasing from us again.
We truly appreciate your support!
Great communication and smooth process
Great communication and smooth process. Have bid before, but I finally won two auctions this time. Answered all my (I’m sure annoying) questions in a clear and timely manner.
24. maaliskuuta 2026
Vastaus yritykseltä Propstore Ltd
Thank you for your great feedback!
We’re delighted to hear you enjoyed the smooth process and clear communication, and congratulations again on your winnings! It was our pleasure to assist with your questions, and we truly appreciate your continued support.
Vastaus yritykseltä Propstore Ltd
Thank you for your feedback!
We’re delighted to hear you had a great experience with our customer care team. Your support means a lot to us!
Packaged perfectly
Packaged perfectly, very happy with my purchase and I can’t wait to acquire more!
10. maaliskuuta 2026
Vastaus yritykseltä Propstore Ltd
Thank you for your lovely feedback!
We’re so glad to hear you’re happy with your purchase and that everything arrived perfectly packaged. We look forward to helping you acquire more in the future!
Propstore has always been great with…
Propstore has always been great with everything from their broad selection of memorabilia unto the meticulous packaging that ultimately makes it all an unmistakingly positive experience. Thanks very much!
18. maaliskuuta 2026
Vastaus yritykseltä Propstore Ltd
Thank you so much for your kind feedback!
We’re delighted to hear that you’ve consistently had a positive experience with us, from our wide selection of memorabilia to the care we take with packaging. Your continued support means a great deal to us.
Thanks again, and we look forward to our next encounter :)
Prompt delivery and care for product as…
Prompt delivery and care for product as well as good communication!
18. maaliskuuta 2026
Vastaus yritykseltä Propstore Ltd
Thank you for your kind words!
We’re glad to hear you were happy with the prompt delivery, careful packaging, and communication. We really appreciate your support!
I'm Happy With Propstore!
Great communication and customer service!
Items were well packaged and shipped, and arrived in perfect condition!
I will definitely do business again!
13. maaliskuuta 2026
Vastaus yritykseltä Propstore Ltd
Thank you for your fantastic feedback!
We’re so pleased to hear that you were happy with your experience with Propstore. It’s great to know that our communication and customer service stood out, and that your items arrived safely and in perfect condition.
We truly appreciate your support and look forward to doing business with you again in the future!
A Perfect Transaction and Experience
Everything about my purchase, from the website descriptions and photos, email updates, and shipping was outstanding.
6. maaliskuuta 2026
Vastaus yritykseltä Propstore Ltd
Thank you for such a wonderful review!
We’re thrilled to hear that every part of your experience met your expectations. Providing clear information and a seamless service is something we work hard on, so your feedback means a lot to us.
We truly appreciate your support and hope to welcome you back again soon!
A positive experience
Made the winning bid, item was delivered in a timely manner.
I would definitely use them again.
3. maaliskuuta 2026
Vastaus yritykseltä Propstore Ltd
Thank you for your kind feedback!
We’re delighted to hear that you had a positive experience, from placing the winning bid to receiving your item promptly. Providing a smooth and reliable service is very important to us, so it’s great to know we met your expectations.
We truly appreciate your support and look forward to assisting you again in the future!
Easy to set up as a bidder and the…
Easy to set up as a bidder and the website very easy to use.
Quick and professional and kept me up to date with shipping.
Nice to deal with a company that makes it all seamless.
26. helmikuuta 2026
I had a Great experience with…propstore.
I had a great experience with Propstore.I bought a ken Russell photograph.Fed ex delight vered it.Great service.
24. helmikuuta 2026
Vastaus yritykseltä Propstore Ltd
Thank you for your review!
We’re delighted to hear that you had a great experience with Propstore and that your Ken Russell photograph arrived safely with FedEx. It’s wonderful to know you were happy with the service.
We really appreciate you taking the time to share your feedback and hope you enjoy your photograph for many years to come.
A tour of a lifetime that I'll never forget :)
I visited Propstore for a tour and I felt really welcome, not only by Viki thru e-mail before my visit but also by Jamie who showed me around. The rest of the staff where also really kind and welcoming. I really recommend Propstore and I want to visit them again in the future :)
6. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Propstore Ltd
Thank you so much for your kind review!
We’re delighted to hear that you felt so welcome during your visit to Propstore. It’s wonderful to know that Viki was able to assist you ahead of your tour and that Jamie and the rest of the team made your time here enjoyable.
We’re really glad you had a great experience, and we’d be thrilled to welcome you back again in the future!
Thank you for your recommendation and for taking the time to share your feedback.
Paid £622 for a Birthday Gift That Never Arrived
I ordered and paid £622 (including delivery and insurance) for a signed Back to the Future photograph on 10th December 2025. It has now been almost two months and I still have not received the item.
The purchase was for a birthday gift, and that date has long since passed. I am extremely disappointed and increasingly concerned about the legitimacy of this transaction.
I emailed on 22nd December requesting an update and received a reply on 30th December to be told it was a busy period and that I would receive further updates. None came. I emailed again and received a reply on 12th January stating I would be updated in the next day or so. That update never arrived. I sent another email on 21st January and have yet to receive any response.
The lack of communication and failure to provide clear information has been incredibly frustrating. At this stage, I have serious concerns about both the service and the reliability of this company.
I cannot recommend Propstore based on my experience and will now be pursuing this matter further.
10. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Propstore Ltd
Thank you for taking the time to share your feedback, and we’re very sorry to hear about your experience.
We completely understand your frustration, especially given that the item was intended as a birthday gift and that you had to follow up several times for updates. This is not the level of service we aim to provide, and we sincerely apologise for the lack of communication and the delay with your order for the signed photograph from Back to the Future.
Having since spoken with you on the phone regarding this matter, we’re pleased that we were able to discuss the situation and reach a resolution.
Thank you again for bringing this to our attention, and we hope we can restore your confidence in Propstore.
My item was very well packaged
My item was very well packaged, I had a good communication experience with Propstore, I ordered my item over Xmas and so I had to wait a little while to receive it because of their backlog in getting parcels out, I was in constant contact with them and they were extremely helpful and apologetic and very kindly shipped my parcel out to arrive on my chosen delivery day. This is the second item I have had from Propstore and both are excellent. My only gripe is that the postage charge is fairly high , it was £40 to ship! Other than that it was all good. 👍🏻 😊 👍🏻
15. tammikuuta 2026
Vastaus yritykseltä Propstore Ltd
Thank you! We're happy everything arrived safely and that we could help arrange delivery on your preferred day. We really appreciate your continued support.
Fantastic Service Auction to Delivery
Fantastic Service from Auction to delivery, great Comms and fast superb safely packaged items. 5 Star. Thanks Cliff
12. tammikuuta 2026
Vastaus yritykseltä Propstore Ltd
Thank you for your kind words. Your feedback means a lot to us. Good luck for any future bidding!
Very professional and friendly
Apart from being very professional and friendly, I want to tell you that they also showed humanity. I once misjudged something at an auction, and Propstore accommodated me even though they didn't have to. They showed humanity, which really speaks for this company. That is rare and should be recognized.
15. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Propstore Ltd
Thank you for your kind words. We’re really happy to hear that our team’s understanding made a positive impact. Your feedback means a lot to us!
As a new seller, I was VERY IMPRESSED
As a recent seller, I have to say Propstore gave me a very good, personal, individual service. I had no idea they would be as helpful as they were. They do answer emails, they were very patient with me asking questions and clarifying things. Their commission rate is lower than other more general auctions that I know of. The payment I was promised mid-January actually arrived before the new year. Bear in mind I was selling ONE item while others probably put in many and at higher reserves than my lot, yet they found time for me whenever I wanted. If you are completely new to this kind of thing, do not be nervous, they will understand and be helpful and courteous. YES I RECCOMMEND.
2. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Propstore Ltd
Thank you for the fantastic feedback! We’re so glad our team could give you a personal and reassuring experience as a first‑time seller. We really appreciate you choosing us and recommending us!
Very good Auction House
Interesting items in auction. Very good process for bidding. Excellent shipping service.
19. marraskuuta 2025
Vastaus yritykseltä Propstore Ltd
Thank you! We’re so happy you enjoyed the auction and had a smooth shipping experience.
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.