Their paperwork errors can prevent delivery at customs, yet you will still be charged for repeat deliveries and risk losing your money without receiving your item. Even invoking your consumer... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I had ordered some catalogs, packaging was fine but somehow one catalog had been bumped. But I promptly received replacements, absolutely brilliant!
We were lucky enough to be on the Propstore Tour this week, and absolutely loved every bit of it. Graham and Luke, our Guides, were brilliant - informative, enthusiastic and had a great sense of humo... Näytä lisää
Yritys on vastannut
As always packing is superb! From a purchase at your LA shop the same packaging is received, and offering me to make several interest free payments allowed me to purchase more! Pleased with all the... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä Propstore Ltd
Yrityksen kirjoittama
In 1998, Propstore founder Stephen Lane’s love for movies led him to hunt for the same props and costumes used to create his favorite films. He found that he could provide collectors with access to their most coveted pieces and establish archival standards for this new, pop-culture hybrid of fine art and memorabilia collecting - prop art.
Since 2014, Propstore has regularly hosted live auctions featuring some of the world’s greatest Entertainment Memorabilia treasures. Propstore specializes in film and television props and costumes, production materials, and artwork, as well as music memorabilia, posters, and collectible toys. Propstore also holds regular online auctions in association with many of the industry’s major production materials and has over 5,000 items available for sale via Buy Now on www.propstore.com.
Yhteystiedot
Propstore Ltd, Great House Farm, Chenies, WD3 6EP, Rickmansworth, Yhdistynyt kuningaskunta
- +44 (0)1494 766485
- support@propstore.com
- propstore.com
4,4
Erinomainen
236 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 66 %: iin saamistaan huonoista arvosteluista
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
I bought a sword from the Beowulf TV…
I bought a sword from the Beowulf TV series, I had worked on the series as a security guard so it was nice to be able to own something from a program I had worked on
I was pleased when it arrived because it was in good condition considering it was 10 years old.
16. kesäkuuta 2026
Vastaus yritykseltä Propstore Ltd
Thank you for sharing your story and for your wonderful review!
We're delighted to hear that you were able to own a piece from a production you worked on. That must make the sword a particularly special addition to your collection.
It's also great to know that you were pleased with its condition when it arrived. We really appreciate your kind words and hope to welcome you back to another Propstore auction in the future.
Good Service!
Ease to bid, ease to pay, and prompt shipping from UK at reasonable price.
FYI, I’m biased toward the company.
5. kesäkuuta 2026
Vastaus yritykseltä Propstore Ltd
Thank you for your kind review.
We're delighted to hear that you found the bidding and payment process straightforward, and that your order arrived promptly. We always aim to make the auction experience as smooth and enjoyable as possible, while keeping shipping costs fair and competitive.
We really appreciate you taking the time to share your feedback and hope to welcome you back to another auction soon.
Film poster purchase at auction
I made my payment very easily over the phone and I received the poster very well packaged and in good time .
The condition of the poster was accurately described so no surprises when I received it , overall very happy with my purchase.
4. kesäkuuta 2026
Vastaus yritykseltä Propstore Ltd
Thank you for your wonderful review.
We're delighted to hear that the payment process was straightforward and that your poster arrived safely, well packaged, and in good time.
It's also great to know that the condition report accurately reflected the item's condition, allowing you to purchase with confidence and receive exactly what you expected.
Thank you for your support, and we're thrilled that you're happy with your purchase. We hope to welcome you back to another auction soon.
Requested Shipping Status (twice) on…
Requested Shipping Status (twice) on item purchased at Propstore Auction DTD 05/22/2026 purchase. Rec'd two blank auto replies with an Ad from Zendesk. FWD 3rd request 06-10-2026.
2. kesäkuuta 2026
Vastaus yritykseltä Propstore Ltd
Hello,
Thank you for your review. I'm sorry to hear that you were unable to see our previous emails.
Having reviewed the correspondence, I can see that my colleague replied on 28 May, just a few days after the auction. In her email, she explained that we were experiencing delays due to the completion of a particularly large auction and that we would do our best to process your order as quickly as possible.
That said, if those emails did not reach you, I completely understand why the lack of updates would have been frustrating.
After investigating further, it appears that the shipping cost for one of your items could not be calculated automatically due to its size. On occasion, our automated quoting system is unable to generate a shipping quote for larger items, which can, unfortunately, cause delays while a manual quotation is arranged. This appears to have been the reason for the delay in your case.
I can see that my colleague has since been in contact with you and that the shipping has now been arranged and paid for.
Your order has now been passed to our shipping team and will be dispatched shortly. Please keep an eye on your inbox for your tracking information, which will be sent as soon as your parcel is on its way.
Thank you for your patience, and we hope your item arrives safely and is enjoyed.
Friendly and helpful
20. toukokuuta 2026
Vastaus yritykseltä Propstore Ltd
Thank you for your kind review.
We're pleased to hear that you found our team friendly and helpful. Providing excellent customer service is something we take great pride in, so it's wonderful to know that your experience reflected that.
We appreciate your feedback and hope to welcome you back to another auction soon.
Fast response and great service
Very good and fast response. Very much appreciated service in general.
21. toukokuuta 2026
Vastaus yritykseltä Propstore Ltd
Thank you for your kind review.
We're delighted to hear that you were happy with the service you received and that our team was able to respond quickly to your queries. Providing helpful and efficient customer service is very important to us, so it's wonderful to know that this was reflected in your experience.
We truly appreciate your feedback and hope to welcome you back to another auction soon.
Fantastic.
Fantastic … Everything about PropStore is for me perfect. From buying to delivery it’s first class all the way.
5. elokuuta 2025
Vastaus yritykseltä Propstore Ltd
Thank you so much for your fantastic review.
We're delighted to hear that your experience was first class from start to finish. It's wonderful to know that everything from the bidding and purchasing process through to delivery met your expectations.
Your kind words mean a great deal to the whole team, and we're grateful for your continued support. We look forward to welcoming you back to another auction soon.
Vastaus yritykseltä Propstore Ltd
Thank you for your wonderful review.
We're thrilled to hear that you had an amazing experience with us. Providing a smooth and enjoyable auction experience is what we strive for, so it's fantastic to know we delivered.
We truly appreciate your support and look forward to welcoming you back to another auction soon.
Great experience!
Propstore let me know when they added new items of interest to me, the website is extremely easy to use, and the items were shipped and packaged well.
12. toukokuuta 2026
Vastaus yritykseltä Propstore Ltd
Thank you for your fantastic review.
We're delighted to hear that our item alerts helped you find pieces of interest and that you found the website easy to navigate. It's also great to know that your items arrived safely and were well packaged.
We truly appreciate your feedback and are pleased that you had such a positive experience from browsing to delivery. We look forward to welcoming you back to another auction soon.
Vastaus yritykseltä Propstore Ltd
Thank you for your kind review.
We're delighted to hear that you were pleased with our communication and customer care. Providing a helpful, responsive, and enjoyable experience for our bidders is something we take great pride in.
We truly appreciate your feedback and look forward to assisting you again in a future auction.
Excellent communication throughout the…
Excellent communication throughout the bidding and buying/paying and shipping process, kept me regularly informed, I got my bid items at a good price too, very satisfied.
12. toukokuuta 2026
Vastaus yritykseltä Propstore Ltd
Thank you for your wonderful review.
We're delighted to hear that you were kept informed throughout the bidding, payment, and shipping process. Clear communication is very important to us, so it's great to know that you felt well supported at every stage.
We're also pleased that you were able to secure your items at a price you were happy with and that your overall experience was a positive one.
Thank you for your support, and we look forward to welcoming you back to another auction soon.
Vastaus yritykseltä Propstore Ltd
Thank you for your fantastic review.
We're thrilled to hear that you had an excellent experience with us. Providing a smooth and enjoyable service from start to finish is always our goal, so it's wonderful to know that we met your expectations.
We truly appreciate your support and look forward to welcoming you back to another auction soon.
Clear communication
Clear communication
Photo was well packaged and arrived in perfect condition
8. toukokuuta 2026
Vastaus yritykseltä Propstore Ltd
Thank you for your kind review.
We're delighted to hear that you were pleased with our communication throughout the process. It's also wonderful to know that your photo arrived safely, was well packaged, and reached you in perfect condition.
We appreciate your feedback and are grateful for your support. We look forward to welcoming you back to another auction soon.
Super quick service!
The process was easily, quick, and the turn around was speedy! All around it was a super easy and very expedited process!
7. huhtikuuta 2026
Vastaus yritykseltä Propstore Ltd
Thank you for your fantastic review.
We're delighted to hear that you found the process easy, quick, and efficient from start to finish. We work hard to make every stage of the auction experience as straightforward and seamless as possible, so it's wonderful to know that this was reflected in your experience.
We truly appreciate your feedback and look forward to welcoming you back to another auction soon.
I love how smooth your store interface…
I love how smooth your store interface was. I love how simply and easy it was to make the purchase. And I love how simple it is checkout.
One thing that does bother me- It is not very clear to me if an item is verified as "used in the final cut of the movie" or not. Some are marked as screen matched, but many are not and it confuses me.
9. huhtikuuta 2026
Vastaus yritykseltä Propstore Ltd
Thank you for your thoughtful review.
We're delighted to hear that you enjoyed using our website and found the purchasing and checkout process simple and straightforward. We work hard to make the experience as smooth as possible, so it's wonderful to know that this was reflected in your experience.
We also appreciate your feedback regarding the way screen-used and screen-matched items are identified. We understand how additional clarity around an item's use in the final cut of a film could be helpful, and we'll be sure to pass your comments on to the relevant team for consideration.
Thank you again for your support and valuable feedback. We hope to welcome you back again soon.
Vastaus yritykseltä Propstore Ltd
Thank you for your kind review.
We're delighted to hear that you received great service. Providing the best possible experience for our customers is always our goal, so it's wonderful to know that we met your expectations.
We truly appreciate your support and look forward to welcoming you back to another auction soon.
Great item
Great item, great delivery and could not recommend them more. Thank you!
7. huhtikuuta 2026
Vastaus yritykseltä Propstore Ltd
Thank you for your fantastic review.
We're delighted to hear that you were pleased with your item and the delivery service. Knowing that you would recommend us means a great deal to the entire team.
Thank you for your support, and we hope to welcome you back to another auction soon.
Good auction website
Good auction website. Very pleased with my purchase. Everything went well aside from a delay on the delivery due to peak times in the distribution department.
8. huhtikuuta 2026
Vastaus yritykseltä Propstore Ltd
Thank you for your review.
We're delighted to hear that you were pleased with your purchase and that your overall experience with us was a positive one.
We also appreciate your understanding regarding the delivery delay. During particularly busy periods, processing times can occasionally be longer than usual, but we always strive to dispatch orders as quickly as possible.
Thank you for your patience and support, and we hope to welcome you back to another auction soon.
Excellent Service and Follow up
Propstore is fantastic at Customer Service, follow through and following up. They also have premium shipping demonstrated through their care and attention to detail. I am a HUGE fan and will continue to buy and bid exclusively and directly through them.
26. maaliskuuta 2026
Vastaus yritykseltä Propstore Ltd
hank you so much for your fantastic review.
We're thrilled to hear such positive feedback about our customer service, communication, and shipping processes. Our team takes great pride in providing a high level of care and attention throughout every stage of the customer journey, so it's wonderful to know that this was reflected in your experience.
Your continued support means a great deal to us, and we're incredibly grateful for your loyalty and enthusiasm. We look forward to helping you grow your collection and welcoming you back to many more auctions in the future.
Vastaus yritykseltä Propstore Ltd
Thank you for your kind words!
We’re thrilled to hear you had a fantastic experience and truly appreciate your support.
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