Their paperwork errors can prevent delivery at customs, yet you will still be charged for repeat deliveries and risk losing your money without receiving your item. Even invoking your consumer... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
I had ordered some catalogs, packaging was fine but somehow one catalog had been bumped. But I promptly received replacements, absolutely brilliant!
We were lucky enough to be on the Propstore Tour this week, and absolutely loved every bit of it. Graham and Luke, our Guides, were brilliant - informative, enthusiastic and had a great sense of humo... Näytä lisää
Yritys on vastannut
As always packing is superb! From a purchase at your LA shop the same packaging is received, and offering me to make several interest free payments allowed me to purchase more! Pleased with all the... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä Propstore Ltd
Yrityksen kirjoittama
In 1998, Propstore founder Stephen Lane’s love for movies led him to hunt for the same props and costumes used to create his favorite films. He found that he could provide collectors with access to their most coveted pieces and establish archival standards for this new, pop-culture hybrid of fine art and memorabilia collecting - prop art.
Since 2014, Propstore has regularly hosted live auctions featuring some of the world’s greatest Entertainment Memorabilia treasures. Propstore specializes in film and television props and costumes, production materials, and artwork, as well as music memorabilia, posters, and collectible toys. Propstore also holds regular online auctions in association with many of the industry’s major production materials and has over 5,000 items available for sale via Buy Now on www.propstore.com.
Yhteystiedot
Propstore Ltd, Great House Farm, Chenies, WD3 6EP, Rickmansworth, Yhdistynyt kuningaskunta
- +44 (0)1494 766485
- support@propstore.com
- propstore.com
4,4
Erinomainen
236 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 66 %: iin saamistaan huonoista arvosteluista
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
The organisation was great
The organisation was great, and my item came well packaged. The only shock was now much the tax and postage cost me considering it was posted in the same country the auction took place. It came to an additional £100 for both. Apart from that everything went well.
14. heinäkuuta 2026
Vastaus yritykseltä Propstore Ltd
Thank you for your feedback. We're delighted to hear that you were pleased with the organisation of the auction and that your item arrived safely and well packaged.
We're sorry to hear that the postage and taxes came as an unexpected cost. We understand that these additional charges can be disappointing. We appreciate you sharing your experience, as feedback like yours helps us review how we communicate shipping costs and applicable taxes throughout the purchasing process.
Thank you again for your support, and we're pleased to hear that, aside from this, everything went well. We hope to welcome you back again in the future.
Stoked with this purchase
Stoked with this purchase! Super easy to navigate the site, and can't believe how fast the package arrived.
15. heinäkuuta 2026
Vastaus yritykseltä Propstore Ltd
Thank you for your fantastic feedback! We're thrilled to hear that you were pleased with your purchase and found our website easy to navigate. It's also great to know that your package arrived so quickly. We truly appreciate your support and are delighted that your experience exceeded expectations. We hope to see you back again soon!
Vastaus yritykseltä Propstore Ltd
Thank you for your feedback. We're delighted to hear that your artwork arrived quickly and safely. We take great care to ensure items are securely packaged for transit, so it's wonderful to know that this was reflected in your experience. We truly appreciate your support and hope to assist you again in the future.
Overall Great
Communication too a bit longer but received the info I needed. Also had a little set back with shipping but arrived safely. Returning customer for both buy it now items as well as auctions and I do enjoy my experiences.
30. kesäkuuta 2026
Vastaus yritykseltä Propstore Ltd
Thank you for your continued support and for taking the time to share your feedback. We're pleased to hear that, despite a few setbacks, your item arrived safely and that you received the information you needed.
We apologise that some of our communication took longer than expected and that there was a delay during the shipping process. We understand how important timely updates are and appreciate your patience while these issues were resolved.
It means a great deal to us that you continue to choose us for both Buy It Now purchases and auctions. We're delighted to hear that you enjoy your experiences with us, and we look forward to helping you add to your collection again in the future.
World Class !!
World Class !!
Excellent service, excellent items.
Love this company!
7. heinäkuuta 2026
Vastaus yritykseltä Propstore Ltd
Thank you so much for your wonderful feedback! We're thrilled to hear you had such a positive experience. Your support means a great deal to the team, and we truly appreciate you taking the time to leave us such a kind review. We hope to welcome you back again soon.
Sehr schönes Stück.
Der Ablauf war alles in allem einfach.
Den Versand finde ich schon was teuer aber ist ja aus dem Vereinigten Königreich.
Das Paket war sehr gut verpackt.
Das Zertifikat ist Professionell gemacht.
Es gab in den Artikelbildern ein Bild von der Unterzeichnung. Ich hätte mit noch gewünscht das dieses Foto beiliegt. Da ich damals kein Bildschirmfoto gemacht habe ist es leider nicht mehr da.
Mein Tipp wenn sie etwas kaufen wollen, machen sie ein Bildschirmfoto. Man weiß ja nie.
25. kesäkuuta 2026
Vastaus yritykseltä Propstore Ltd
Thank you for your detailed feedback. We're pleased to hear that you found the overall process straightforward and that you were happy with the quality of the packaging and the professionalism of the certificate. We also appreciate your understanding regarding international shipping costs from the United Kingdom.
Unfortunately, I am unable to locate the image you are referring to from the listing. It was likely included as supporting reference material and was not intended to form part of the lot itself. We understand why you would have liked to keep a copy and appreciate you bringing this to our attention. Thank you for highlighting this point for future buyers.
Thank you again for your support and for taking the time to share your experience with us. We hope to have the opportunity to assist you again in the future.
The item was great and as described
The item was great and as described. Some of the communcation was slower and less caring then it should have been and there was a customs issue that took longer than need be to be resolved.
25. kesäkuuta 2026
Vastaus yritykseltä Propstore Ltd
Thank you for your feedback. We're delighted to hear that you were pleased with the item and that it arrived as described. However, we're sorry that some of our communication did not meet the standard of care and responsiveness you expected. We also apologise for the delays surrounding the customs issue and understand how frustrating it can be when a resolution takes longer than necessary. Your comments are genuinely appreciated and help us identify where we can improve. Thank you for your patience and support, and we hope to provide a smoother experience in the future.
Vastaus yritykseltä Propstore Ltd
Thank you for your feedback. We're pleased to hear that we were able to address your issue and provide a satisfactory resolution. We always strive to support our customers and ensure any concerns are handled as quickly and effectively as possible. We truly appreciate your patience and your support, and we hope to assist you again in the future.
Everything was perfect,, except
Everything was perfect, except for the long delay in shipping my items. I waited 5 weeks, which is really way too long. You must correct that to keep me coming back.
30. kesäkuuta 2026
Vastaus yritykseltä Propstore Ltd
Thank you for your kind words. I'm really pleased to hear that everything else was perfect. That said, I completely understand your frustration with the shipping delay. Waiting five weeks for your items is far from ideal, and I'm sorry that this impacted your experience.
We genuinely appreciate you taking the time to share your feedback, as it helps us identify where we need to improve. Thank you for your patience and for giving us the opportunity to put things right. We truly value your support and hope to have the chance to provide you with a much better experience next time.
I haven’t received the item I won back…
I haven’t received the item I won back in May- it was shipped at the end of June and now is stuck in customs in Memphis. The needed paperwork should be initially sent with the item and not sent after. FedEx won’t let me talk to them or log-in to add the paperwork that you filled out. I’ll originally bought the item for my child’s birthday in June not knowing it wouldn’t be sent for 5 weeks after purchase and now stuck in customs.
23. kesäkuuta 2026
Vastaus yritykseltä Propstore Ltd
Thank you for taking the time to leave your feedback.
We're very sorry to hear about your experience and completely understand how frustrating this must be, especially as the item was purchased as a birthday gift.
While all required export paperwork is completed before an item leaves us, there are occasions where Customs or FedEx request additional documentation once the shipment is already in transit. As soon as we were made aware of the request, we completed and returned the required paperwork to help avoid any further delays, to which you were cc'd.
We also appreciate your comments regarding the shipping timeframe. As an auction house, some items do require additional post-sale processing before they can be dispatched, but we understand this wasn't the experience you were hoping for.
We are continuing to work with FedEx and will do everything we can to help get your shipment released and delivered as quickly as possible. Thank you again for your patience, and we're sorry for the disappointment this has caused.
My order was well packed however the…
My order was well packed however the time to ship a relatively simple order was too long.
It’s also frustrating to receive a form letter response to inquiries about shipping status.
26. kesäkuuta 2026
Vastaus yritykseltä Propstore Ltd
Thank you for taking the time to leave your feedback.
We're pleased to hear that your order arrived safely and was well packaged. However, we're sorry that the time taken to dispatch your order was longer than you expected.
We also appreciate your comments regarding the communication you received. While we try to respond to enquiries as quickly and consistently as possible, we understand that a more personalised update would have been appreciated.
Your feedback is important to us, and we'll take it on board as we continue to improve both our shipping process and customer communication. Thank you again for your comments, and we hope to provide you with a better experience in the future.
Great products ( movie memorabilia)
Great products ( movie memorabilia), and the service is always outstanding.
22. kesäkuuta 2026
Vastaus yritykseltä Propstore Ltd
Thank you for your kind review!
We're delighted to hear that you've had such a positive experience with both our movie memorabilia and our service. Your support means a great deal to the team, and we're thrilled to know we've been able to provide an outstanding experience.
We look forward to welcoming you back again soon!
Second item purchased from the Prop…
Second item purchased from the Prop store, cannot fault them at all, unique pieces and safe knowing they are all as advertised
19. kesäkuuta 2026
Vastaus yritykseltä Propstore Ltd
Thank you for your wonderful review!
We're delighted to hear that you've had another great experience with us. It's fantastic to know that you value the unique pieces we offer and the confidence that comes with knowing every item is exactly as described.
We truly appreciate your continued support and look forward to helping you add to your collection again in the future.
Great Experience
Bidding was easy and my item came expertly packed for safe shipping.
11. kesäkuuta 2026
Vastaus yritykseltä Propstore Ltd
Thank you for your kind review!
We're delighted to hear that you found the bidding process easy and that your item arrived safely. Our team takes great care when packing every order, so it's wonderful to know that this made a positive impression.
We really appreciate your feedback and hope to welcome you back for another auction soon.
Propstore is top notch, the best!
Love everything but two things. Buyers Premium is high and the slow shipping
I own a retail business and I ship alot. Same day shipping is a must with my company. I understand that props are more difficult to box and an auction ends in the same day. But, to take a month to ship something as small as my item is really odd to me. When it comes to items like this, efficient and safe shipping will keep your customers super happy. Love what you guys do though. Look forward to my next prop from you guys.
16. kesäkuuta 2026
Vastaus yritykseltä Propstore Ltd
Thank you for taking the time to leave such thoughtful feedback.
We're delighted to hear that you enjoy what we do and that you're already looking forward to your next Propstore purchase.
We also appreciate your comments regarding our Buyer's Premium and shipping times. As an auction house, every item goes through several post-sale processes before it can be dispatched, including payment processing, collection management and careful packing to ensure it arrives safely. We understand that, particularly for smaller/easier-to-pack items, the dispatch time can seem longer than expected, and we appreciate your patience.
Your feedback is incredibly valuable, and we'll be sure to share it with the team as we continue to review and improve our processes. Thank you again for your support, and we look forward to welcoming you back to a future auction.
Vastaus yritykseltä Propstore Ltd
Thank you for your kind review!
We're delighted to hear that you were pleased with both our communication and the items you received. It's always great to know that our team has helped make your experience a positive one.
We really appreciate your support and look forward to welcoming you back again soon.
GREAT transaction!!
GREAT transaction!! Once my order was shipped, it arrived VERY FAST and the packaging was GREAT!! Would DEFINITELY buy from again!! HIGHLY RECOMMEND!!
11. kesäkuuta 2026
Vastaus yritykseltä Propstore Ltd
Thank you for your fantastic review!
We're thrilled to hear that you had such a positive experience with us. It's great to know your order arrived quickly once dispatched and that you were pleased with the packaging.
We really appreciate your recommendation and your support. We look forward to welcoming you back again for another auction in the future!
Was a great experience with Propstore!
Was a great experience with Propstore from start to finish. The auction process itself was enjoyable, with bidding being incredibly easy. Communication both during and after the auction was terrific, especially giving a second chance on lots that didn’t make their reserve amount. International shipping from the UK to the USA was very reasonably priced and quite fast considering how much effort was needed to package the goods before shipping could even occur. And speaking of packaging, the care that Propstore took in packaging some very fragile, very easy to damage, paper-based posters was fantastic! Very professional from start to finish. I’m looking forward to future auctions!
11. kesäkuuta 2026
Vastaus yritykseltä Propstore Ltd
Thank you for taking the time to leave such a wonderful review!
We're delighted to hear that you had a great experience with us from start to finish. It's fantastic to know that you enjoyed the auction process, found bidding easy, and that our team's communication helped make the experience even better.
We're also pleased that you were happy with the international shipping and the care taken when packaging your posters. Our team works hard to ensure every item is packed as safely and securely as possible, particularly fragile pieces, so it's great to hear that this was appreciated.
Thank you again for your kind words and your support. We look forward to welcoming you back to another Propstore auction soon!
Found a poster I was looking to own
Found a poster I was looking to own. Was the successful bidder. Had a number of communications with them and they were great and professional. Just a really terrific experience with propstore and their staff. Highly recommended.
11. kesäkuuta 2026
Vastaus yritykseltä Propstore Ltd
Thank you for your wonderful review!
We're delighted to hear that you were able to add the poster you were looking for to your collection and that you had such a positive experience with our team. It's great to know that our communication and service met your expectations throughout the process.
We really appreciate your recommendation and your kind words. Thank you for your support, and we look forward to welcoming you back to another Propstore auction in the future.
Nice product and arranged shipping
Nice product and arranged shipping. Communication was excellent.
12. toukokuuta 2026
Vastaus yritykseltä Propstore Ltd
Thank you for your kind review!
We're delighted to hear that you were pleased with your item and that arranging shipping was a smooth experience. It's also wonderful to know that our communication throughout the process met your expectations.
We really appreciate your support and hope to welcome you back to another Propstore auction soon.
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