Nurse Rhoby conducted our online test in the most professional yet friendly manner. She talked us through the process, helping us to overcome technical problems like unmuting the sound. She also staye... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Having bought the kit we had no idea what to do with it. There needs to be full instruction in the box!! However we rang pronetics who talked us through the whole process beginning to end. Then we wer... Näytä lisää
Yritys on vastannut
Our observed LFT's were arranged 2 weeks previously. Despite reservations and concerns the customer service was extremly helpful each time I called. On the day Vincent guided us through, he was punc... Näytä lisää
Yritys on vastannut
Kristian was very helpful and did not rush us. Being techno novices Kristian was very patient with us. Explained everything thoroughly step by step. We were made to be very relaxed by the whole experi... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä Project Screen by Prenetics
Yrityksen kirjoittama
Project Screen by Prenetics is a world leader in COVID-19 testing. Each day we help Britain get a step closer to normal, everyday life. We offer a range of gold-standard, UK Government approved Covid-19 tests and services, including the UK's mandatory Green Day 2 Arrivals PCR Tests, Amber Days 2 & 8 Arrivals PCR Tests, Test to Release PCR Tests, Fit to Fly PCR Tests, General PCR Tests, and Lateral Flow Antigen Test Kits.
Choose between ordering one of our home Covid-19 test kits or visiting one of our innovative Test Pods at 20 locations in the UK.
Home Covid-19 Test Kits are shipped via Royal Mail Special Guarantee and include a free Royal Mail Tracked 24 return envelope. Please note: Royal Mail's business days are Monday to Friday - please consider this when placing your order or returning your sample to the laboratory. Tests taken at our Test Pods in England are couriered daily to our laboratory at 4pm. Learn more about our delivery & return details here: https://www.projectscreen.co.uk/delivery-returns/
Once we have received samples at our laboratory, results will be delivered online within 24 hours. You will be notified by email when your results are ready.
Choose between ordering one of our home Covid-19 test kits or visiting one of our innovative Test Pods at 20 locations in the UK.
Home Covid-19 Test Kits are shipped via Royal Mail Special Guarantee and include a free Royal Mail Tracked 24 return envelope. Please note: Royal Mail's business days are Monday to Friday - please consider this when placing your order or returning your sample to the laboratory. Tests taken at our Test Pods in England are couriered daily to our laboratory at 4pm. Learn more about our delivery & return details here: https://www.projectscreen.co.uk/delivery-returns/
Once we have received samples at our laboratory, results will be delivered online within 24 hours. You will be notified by email when your results are ready.
Yhteystiedot
Unit 2, Orpington Business Park, Faraday Way, BR5 3AA, Orpington, Yhdistynyt kuningaskunta
- care@projectscreen.co.uk
- projectscreen.co.uk
4,4
Erinomainen
19 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Very quick results with an easy…
Very quick results with an easy recording process.
29. syyskuuta 2022
Vastaus yritykseltä Project Screen by Prenetics
Hi Lucia,
We are thrilled to hear that you have had an excellent experience with us. Thank you for taking your time to share your positive feedback.
We appreciate and value you.
Please feel free to reach out should you require COVID testing in future.
With Health
Project Screen by Prenetics
Initially the procedure appeared…
Initially the procedure appeared complicated, especially to me being somewhat ignorant of IT matters, but with thought and patience it became clear and was dealt with most efficiently
29. syyskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Project Screen by Prenetics
Good day,
Thank you for your feedback, it is very much appreciated as it will aid us greatly in improving our customer experience in regards to interacting with our system.
Thank you for trusting us to fulfill your testing needs.
We appreciate and value you.
Please feel free to reach out should you require COVID testing in future.
With Health
Project Screen by Prenetics
Stress Free Test
The call was very well presented and made the testing process stress free.
16. syyskuuta 2022
Vastaus yritykseltä Project Screen by Prenetics
Good day,
We are delighted to hear that you have had an excellent experience with us. Thank you for trusting us to fulfill your testing needs.
We appreciate and value you.
Please feel free to reach out should you require COVID testing in future.
With Health
Project Screen by Prenetics
A good response to what could have been a major problem.
Request for test sets were sent promptly as requested.
We had a slight problem with one test kit in that the code number on the box that allowed us to carry out the Covid test on line failed to register and stopped us from carrying out the Covid test. Being a Sunday evening it caused some concern due to custom services closing at 5 pm and we carried out the test at 8 pm.
We managed to contact custom services first thing Monday (8 am ). and they gave us a new code number which allowed us to enter the next step of the Covid test and send off the test results.
An e mail confirming that the sample had pasted was quickly sent back to us and we were all set for an early departure the following day.
25. syyskuuta 2022
Vastaus yritykseltä Project Screen by Prenetics
Good day,
Thank you for your feedback, it is very much appreciated as it will aid us greatly in improving our customer experience in regards to interacting with our system.
Thank you for trusting us to fulfill your testing needs.
We appreciate and value you.
Please feel free to reach out should you require COVID testing in future.
With Health
Project Screen by Prenetics
First class service from this company
All the queries I had before and after ordering the tests were answered quickly and efficiently to reassure me of the process. Nurse Rhoby who did the video observed test was very helpful and took myself and my wife through the test with a very efficient and pleasant manner. The video appointment was picked up right on time with no delay in answering. I would highly recommend this company for remote Covid testing
27. syyskuuta 2022
Vastaus yritykseltä Project Screen by Prenetics
Hi David,
We are thrilled to hear that you have had an efficient and excellent testing experience with us. We strive in providing the best service to our clients during these times.
Thank you for trusting us to fulfill your testing needs.
We appreciate and value your positive feedback.
We look forward to working with you should you require COVID testing in future.
With Health
Project Screen by Prenetics
All went smoothly
All went smoothly, so off our trip.
Thank you
28. syyskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Project Screen by Prenetics
Hi Gillian,
We are thrilled to hear that you have had an efficient and excellent testing experience with us. We strive in providing the best service to our clients during these times.
Thank you for trusting us to fulfill your testing needs.
We appreciate and value your positive feedback.
We look forward to working with you should you require COVID testing in future.
With Health
Project Screen by Prenetics
Vastaus yritykseltä Project Screen by Prenetics
Hi Martin,
We are thrilled to hear that you have had an efficient and excellent testing experience with us. We strive in providing the best service to our clients during these times.
Thank you for trusting us to fulfill your testing needs.
We appreciate and value your positive feedback.
We look forward to working with you should you require COVID testing in future.
With Health
Project Screen by Prenetics
Very helpful when we contacted prenetics
26. syyskuuta 2022
Vastaus yritykseltä Project Screen by Prenetics
Hi Nigel,
We are thrilled to hear that you have had an efficient and excellent testing experience with us. We strive in providing the best service to our clients during these times.
Thank you for trusting us to fulfill your testing needs.
We appreciate and value your positive feedback.
We look forward to working with you should you require COVID testing in future.
With Health
Project Screen by Prenetics
Straightforward process
We ordered to supervised LFT’s for travel. Arrived next day, instructions via email very clear, set up an online profile (easy) and booked our video calls (also easy). Call was clear and easy to follow and Nurse Ben was very patient and helpful. Results came through to email within 30 mins. Seamless process, thanks. And a bargain I feel at just £30 each.
26. syyskuuta 2022
Vastaus yritykseltä Project Screen by Prenetics
Hi Valued customer,
Thank you for your positive feedback, so delighted to hear our system was user friendly and you had a seamless, stress-free testing experience with our company, providing efficient, professional service is our number 1 priority.
We look forward to working with you again for any future testing requirements that you may need.
Best Wishes
Very positive experience dealing with…
Very positive experience dealing with this company. Will definitely recommend to others.
20. syyskuuta 2022
Vastaus yritykseltä Project Screen by Prenetics
Hi Valued customer
Thank you for your positive feedback, so delighted to hear our system was user friendly and you had a seamless, stress-free testing experience with our company, providing efficient, professional service is our number 1 priority.
We look forward to working with you again for any future testing requirements that you may need.
Best Wishes
Help with uploading results
I had a problem uploading my LFT results on Sunday 25th September the customer Service person I spoke to was absolutely wonderful and very helpful. Thank you .
25. syyskuuta 2022
Vastaus yritykseltä Project Screen by Prenetics
Hi Lisa,
We are thrilled to hear that you have had an efficient and excellent testing experience with us. We strive in providing the best service to our clients during these times.
Thank you for trusting us to fulfill your testing needs.
We appreciate and value your positive feedback.
We look forward to working with you should you require COVID testing in future.
With Health
Project Screen by Prenetics
So Simple
Very easy to complete the longest bit is the 15 minute wait for the test result once submitted the certificate is emailed straight away very efficient
26. syyskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Project Screen by Prenetics
Hi Elaine,
Thank you for your valued feedback.
We are so happy to hear you found the process simple and efficient.
We wish to hear from you again in the near and distant future.
Stay safe!
Quick easy service to use would…
Quick easy service to use would definitely recommend
24. syyskuuta 2022
Vastaus yritykseltä Project Screen by Prenetics
Hi Darren,
Thank you for your honest feedback.
We are so grateful you had a positive experience and if there is any other way we can assist please do let us know.
Stay safe!
I bought 3 lateral flow test kits,,,,
I bought 3 lateral flow test kits, the results of which were needed for a cruise I had booked. The kits arrived next day. Using the Utube video, the instructions were easy to follow and the results arrived within the hour of upload. What more can I ask for?
25. syyskuuta 2022
Vastaus yritykseltä Project Screen by Prenetics
Hi Tony,
We are thrilled to hear that you have had an efficient and excellent testing experience with us. We strive in providing the best service to our clients during these times.
Thank you for trusting us to fulfill your testing needs.
We appreciate and value your positive feedback.
We look forward to working with you should you require COVID testing in future.
With Health
Project Screen by Prenetics
Very efficient
26. syyskuuta 2022
Vastaus yritykseltä Project Screen by Prenetics
Hi Kevin,
We are thrilled to hear that you have had an efficient and excellent testing experience with us. We strive in providing the best service to our clients during these times.
Thank you for trusting us to fulfill your testing needs.
We appreciate and value your positive feedback.
We look forward to working with you should you require COVID testing in future.
With Health
Project Screen by Prenetics
Excellent service
26. syyskuuta 2022
Vastaus yritykseltä Project Screen by Prenetics
Hi Beverly,
We are thrilled to hear that you have had an efficient and excellent testing experience with us. We strive in providing the best service to our clients during these times.
Thank you for trusting us to fulfill your testing needs.
We appreciate and value your positive feedback.
We look forward to working with you should you require COVID testing in future.
With Health
Project Screen by Prenetics
Travel COVID-19 testing made easy
Very easy process from registering an account with Project Screen to the actual on line testing and very fast in returning the results by email
10. syyskuuta 2022
Vastaus yritykseltä Project Screen by Prenetics
Hi Dave,
Thank you for the positive feedback.
We're committed to prioritizing a fluent customer experience for each of our clients. Thank you for letting our clientele community know that you had the perfect customer experience.
Thank you for your support and we hope to see you on our shores soon.
Stay safe!
Vastaus yritykseltä Project Screen by Prenetics
Hi Mr and Mrs Bradley,
We at Prenetics would like to thank you for your valued feedback.
We are delighted to have alleviated all possible stress surrounding your travelling arrangements.
We look forward to creating your next best customer service experience.
Stay safe!
Quick easy & efficient
26. syyskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Project Screen by Prenetics
Hi Martin,
We try our best to ensure that we make the testing process very convenient for every customer. Thank you for your feedback, it is truly appreciated.
Please feel free to reach out should you require any assistance.
Stay safe.
Simple and fast process
26. syyskuuta 2022
Vastaus yritykseltä Project Screen by Prenetics
Hi Valued customer
Thank you for your positive feedback, so delighted to hear our system was user friendly and you had a seamless, stress-free testing experience with our company, providing efficient, professional service is our number 1 priority.
We look forward to working with you again for any future testing requirements that you may need.
Best Wishes
Project Screen by Prenetics
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