Project Heating Solutions Arvostelua 587

Would not recommend using there services!! Workmanship is horrendous and the after care services are diabolical!!

Salesman Richard Pinker, assured me that the heat loss report I needed to have before an air source heat pump could be installed was mine and independent. According to him, as I was expected to pay £195 for this report it was mine and I could even use it with another company should I choose to do so.
When I tried to get a copy it proved incredibly difficult. I was sent a blank copy of a report they compile, then a copy of the APEX report I had paid for less all the data needed for an assessment of my ashp needs. I complained and was sent the same report with data missing. After yet another complaint I was sent another copy again with data missing but an EPC taken from the internet attached. Eventually after I gave an ultimatum I received a copy of the two missing pages. Shabby sales technique design to hook the customer. After all who wants to lay out another £195. For a report already paid for.
Lesson learnt was pay the surveying company directly. You become the customer and the report is sent to you.
I STAND BY ALL I’VE SAID. I DID NOT ASK FOR A COPY OF THEIR REPORT I WANTED A COPY OF THE REPORT FROM APEX WHICH I HAD PAID FOR NOT AN INCOMPLETE COPY WHICH IS WHAT WAS SENT TO ME ON FOUR OCCASIONS. IT TOOK MORE THAN TWO WEEKS BEFORE I WAS SENT THE TWO MISSING DATA PAGES, NOT EVEN A COMPLETE COPY JUST THE TWO MISSING PAGES. I DID EMAIL THE COMANY DIRECTOR, ROBERT STEELYARD WITH A COMPLAINT BUT RECEIVED NO RESPONSE.

Just had my annual heat pump service done by Joe. An absolute super star. He is very clever very knowledgeable and explains everything in great detail if you are unsure of any aspect of the system. Well done Joe.

Really pleasant and very competent engineer, he knew his stuff. Job gone perfectly. Great advice given on running the system.

Just had my heat pump service done by PHS, they are always reliable and easy to contact. Once again the service was done by Joe Gundry, he always does an excellent job and nothing is too much trouble. I’ll certainly be getting next year’s service done by him.

We have just had our first heat pump and G3 hot water cylinder service with Joe Gundry from Project Heating Solutions. We were fortunate enough to have him for the install last year, so he knows our system inside out. He attended to the service in a professional, meticulous manner and documented everything as he went along. He is prepared to go the extra mile and even found time to order some parts for us that had, unfortunately, been damaged during the original install with a view to coming back to fit them in the new year. He is a real credit to the company and we hope to have him back next year for our annual service and inspection.

DO NOT let this company have anything to do with a re roof. DO NOT TRUST THEM. Directors do not take ownership of the work and do not reply to emails or return phone calls. Sub standard work by contractors.
Work completed end of July took till November to get Building Regulations Completion Certificate which we found out only covers the thermal element of the roof.
End of November and the roof has started leaking so having to get a qualified roofer in to sort the problem. Offer from PHS ltd for their roofer to come and sort flashing around chimney but does not accept the other issues. Will not provide a guarantee which is standard for a new roof of at least 10years.. Threatened by Jamie Boggis (Director) to remove this post before they will come back. If they can not offer guarantee then what is the point?
Paid our invoice for the roof and solar system to PHS Ltd yet they are denying any responsibility for the roof.
Reporting to Trading Standards.
Thanks for the reply although full of lies. How dare you say we hadn't the funds?!!!! If the roofer said he couldn't guarantee the flashing wasn't done then we would certainly have had it done.!!
Trust is lost in this company...
Solar panels and battery system have yet to perform as good as the original proposal.??

UPDATE 17/12/2025
In response to your reply Mr Boggis
You say you have been in constant contact for over a week. That is true. Prior to this for over 3months no returning of phone calls or emails while trying to get a building regulations certificate sorted. Didn't even get a Director to sign their name to it.
As for the flashing which you say was recommended which we assumed was included in the quote. The roofer actually said 'If it's not broken don't fix it's and assured us it would be ok. We have now had this replaced at a cost of £365. During this work the roofer identified other issues with the roof such as the ridge tiles not secured. We will be following this up with Trading Standards along with the other issues previously identified.
Which additional service did you offer which you say we accepted or acknowledged any support??
The signed and in our error of judgement payed for contract you mentioned just says 're-roof work ' We should have gotten the details of what this included.
Also Jamie, I do not accepts threats from what is supposed to be a reputable company to remove this post!!

All the work carried out was completed efficiently and professionally. Joe, engineer, went out of his way to help ensure our heating system ran properly. Overall excellent service.

PHS installed my solar and ASHP initially and I have my annual service done by Joe Grundy.
His attention to detail is incredible.
I have a working history in the Plumbing Supplies industry and have significant knowledge of heating products.
However a couple of days ago I had a problem with my system so I contacted Joe directly after hours.
He had no problem spending time discussing the issue with me and stayed on the phone for about half an hour, giving me instructions on what to do to try to sort things out.
We sorted this out so that everything is back to normal now and I can’t thank him enough for his time and patience.
PHS are lucky to have him representing their business.

Our yearly service was carried out by Joe Gundry, he's one of the Engineers. He went above and beyond today. This is the third time he's been to service our ASHP and every time we know we are in good hands!
He has always been professional and thorough.

The whole team at PHS have always been super helpful in terms of any queries we have had since it was installed back in 2020. Thank you!

Your engineer Joe did an excellent service to my Heat Pump system. Very professional and tidy worker.

We were told a brand was the best system by the 1st contact from PHS. Then on the day they supplied a different brand. The engineers/ plumbers weren't very good. They left things looking unfinished both piping & new radiators. I specifically wanted a warmer floor in my kitchen & considered underfloor heating but they said having kickboard heaters would work as well with less mess. On the day the joiner refused to lift the flooring to pipe to the kickboards so they decided to put a huge ugly electric wall heater off centre on the back of the chimney. Nothing would work until the electrician came. The following week we had someone out most days to sort the system which was problematic from day 1. We've had them out even after the warranty expired as it hadn't been plumbed properly( checked by an independent advisors plumber) (part of the unfinished work I mention. More junctions than Birmingham. Apparently that caused a back wash which prevented the system heating up, they said the system was trying to concentrate on wayer as a priority & switched between hearing & water throught the day. It wasn't managing to heat the water to temperature so never switched to heating. So they stopped it heating water & switched it to immersion heating once a day to almost boiling & the system just maintained. Seemed to defeat the object of buying an ASHP. Another cold winter. This seemed very strange because the 1st winter the heating was stuck at 27° & wouldn't turn down. After that was sorted the following year it couldn't reach temperature of 19° & if you wanted it warmer you'd no chance. Several services & a partial replumbing later & out of warranty now. We're still having problems. Weve just had the service done & the outside unit is now leaking, it wasnt vefore the service.. Its been one thing after another. Had we understood that we had HIES cover for the unit & install, we could have had the insurance company inspect the system, they could removed & re installed it, when we realised we contacted them but by that time we were 3 months too late. PHS did agree to have their best man come out & check the install. Which is when several of the junctions were by passed with straight piping. We did have it inspected by an independent company & they said they'd used the wrong size pipes throughout. All in all poor plumbers. Who work independently on contract with PHS that said PHS provide them with everything required & did inspect it & pass it. We were under the impression that all ASHP had a few teething problems until they settled down. To do with pressure. Which is up to us to keep going & inspecting it every few weeks. I wouldn't remlcommend Project Heating or Air Source Heat Pumps. I don't see how they're better for anything. Stick to a quality Gas heater.

Excellent service,3 men travelled all the way from Yorkshire to Northamptonshire and in 1 day replaced 8 radiators and fitted the outdoor heat pump, indoor hot water tank and fittings. Unbeatable service. It has now been running for 1 year without any problems.

We had a solar panel and 10kw battery installed yesterday great set of lads on the installation team All names evade me except Archie and Brad all very helpful quaility of work is high left all working and a tidy site

Fantastic support provided. Our heating was not working, I spoke with Martin at PHS, he instructed me over the telephone on how to correct the problem. The problem was fixed, he didn't charge me.

Joe, engineer was very helpful & friendly. He was very methodical & completed my annual heating service very efficiently & thoroughly.

I’ve recently had a new heat pump fitted with PHS. I was a bit sceptical at first with it being a new thing but I have to say I’m really happy with it. It does function differently to a normal boiler and takes some getting used to but once you find what works for you it’s lovely. My house is lovely and warm all the time. I’ve noticed a reduction already on my weekly usage. I’ve no comparison at the moment for the winter usage but so far so good. The team was very lovely who installed my system and very friendly throughout the service. They communicated well throughout. I’m glad I had this done. A special mention for Joe for sorting some minor issues and going above and beyond in his spare time to ensure the job was done to a high standard. Also for boxing in some pipes for me. He didn’t have to do this but really went up in my estimation. Thankyou.

From the initial chat to the installation, the service has been very good. The driver behind that has been Rob who has been there throughout the journey.
Good communication, respectful and simplifying things for us.
Once fitted we had to just clean the filter, which we were told may need doing.
However, after texting Rob at 6am on a Saturday (I know!! ) he immediately responded to guide us. A good man.
When he says I'm here if you need me, he means and acts on it.
A special mention also to the installation team and office staff who were on the ball.

First class service, provided by Joe and Archie who'sorted a couple of minor problems for me and went above and beyond my expectations with their curtious and professional Knowledge
Thank you yet again PHS for great support with our Heat Pump System

Honest company with great staff. I have a service plan and the work is carried out thoroughly every year . Joe the service engineer is kind , courteous, respectful and hardworking. I trust him and the company and recommend them to others that are interested in a heat pump.