Poster Store Arvostelua 

Vastaus yritykseltä Poster Store

19.1.2026

Hello,

We’re very sorry to hear about your experience and sincerely apologize for the delay and lack of communication — this is not the level of service we aim to provide.

Frame orders can occasionally take longer to dispatch due to stock availability or quality checks, but we fully understand how frustrating it is not to receive updates or replies. That’s on us, and we’re sorry.

If you’re still waiting for your order, please contact us again with your order number, and we’ll make sure to look into it as a priority and get back to you as quickly as possible.

Thank you for bringing this to our attention — your feedback helps us improve.

Desenio

Vastaus yritykseltä Poster Store

22.12.2025

Hi Marie,

Thank you for sharing your experience. We’re very sorry to hear about the delivery issue and understand how disappointing this must have been, especially as the order was intended as a gift.

We’d like to confirm that we have now resolved this matter directly with you and that a full refund has been processed for your order. While delivery is handled by our courier partners, we appreciate your feedback and have shared your comments internally for review.

Thank you for bringing this to our attention, and we’re sorry for the inconvenience caused.

- Team Poster Store

Vastaus yritykseltä Poster Store

Päivitetty 5.1.2026

Hi,

Thank you for taking the time to update your review and share more details about your experience. We’re truly sorry to hear how frustrating this return process has been for you, and we understand how upsetting it is to feel disappointed after such a long wait.

We’d like to clarify that return and administration fees are transparently stated on our website and in our terms and conditions prior to purchase. That said, we completely understand that this does not lessen the frustration you’ve experienced with the overall handling and timing of your return and refund, and we sincerely apologize for the inconvenience caused.

Your case has been reviewed by our team, and we are continuing to look into the status of your return and refund for order 4640872 to ensure everything is fully resolved as soon as possible. Our goal is always to handle returns smoothly and clearly, and we regret that we fell short of your expectations in this instance.

Thank you for your patience and for bringing this to our attention.
Team Poster Store

Vastaus yritykseltä Poster Store

6.10.2025

Hi Bradley,

We’re truly sorry to hear about your experience and completely understand how frustrating this situation must have been, especially as a returning customer. This is certainly not the level of service we aim to provide.

Please accept our sincere apologies for the inconvenience caused — we genuinely hope to have the chance to regain your trust in the future.

Team Poster Store

Vastaus yritykseltä Poster Store

10.9.2025

Dear Customer, We are truly sorry to hear that our prints did not meet your expectations. We take great pride in the quality of our artwork and materials, ensuring that each piece is produced to the highest standard. All of our prints are crafted on 200g/m² uncoated, age-resistant paper, designed to provide a premium, long-lasting finish. The matte surface not only prevents glare but also enhances the overall appearance of the artwork, giving it a refined and elegant look.

If you believe that the quality of your print may have been compromised due to a defect, we would be more than happy to assist you further. Please reach out to us via the contact page on our website, and our Customer Service team will be glad to help resolve the issue. We want to ensure that you are completely satisfied with your purchase and are committed to making things right for you.

Thank you for bringing this to our attention, and we look forward to assisting you further.

Vastaus yritykseltä Poster Store

28.8.2025

Thank you for sharing your feedback on Trustpilot. We genuinely appreciate your input and are truly sorry to hear that your experience did not meet your expectations. Our goal is to provide a seamless and enjoyable shopping experience, and we regret falling short in your case.

If you have any further details or if there’s anything we can do to rectify the situation, please reach out to our Customer Service team directly. We’re here to help and would appreciate the opportunity to resolve your concerns.

Thank you once again for your feedback. We hope to restore your faith in us and provide the quality experience you deserve in the future.
DESENIO

Vastaus yritykseltä Poster Store

14.8.2025

Dear Jasmine,

We’re truly sorry to hear about your experience and the disappointment this has caused, especially given it was for your husband’s birthday. We completely understand how frustrating this must have been, particularly with the delays and communication issues you’ve mentioned.

It’s never our intention for orders to be returned or for customers to feel ignored. If your order was marked as “returned to sender,” this can sometimes happen due to courier errors, but we agree this should have been handled much better.

I couldn’t find any previous communication based on the information provided. If you could share your order number, we can look into this straight away — or please reach out to our customer service team by email so we can resolve this for you as quickly as possible.

Thank you for bringing this to our attention — we’re reviewing our processes to help prevent this from happening again.

Kind regards,
DESENIO

Vastaus yritykseltä Poster Store

11.8.2025

Hi Barry,

Thank you for your feedback. We’re sorry to hear about the difficulties you experienced with the delivery address.

We appreciate you sharing your experience and understand how important smooth delivery is. Your input helps us improve our services.

If you encounter similar issues in the future, please don’t hesitate to contact our customer service team — we’re here to help.

Team Poster Store