Customer service is amazing! Replaced broken jump mat, springs and poles. Kaya Went extra mile to help. Facing buying 5th trampoline in the past 7 years (if my kids tested trampolines, none of them... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Bought a swing set, great quality Had an issue with the slide almost a year later , fantastic experience with customer service who sent out a new slide attachment the following day with next day de... Näytä lisää
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Back again! Still no progress after a broken promise to resolve my issue and multiple ignored emails since. Forced to move to trying to revoke credit card payment now as I have no faith in... Näytä lisää
Great quality trampoline. The kids love it. The assembly instructions were a bit confusing so it took us a bit longer to construct than we had hoped but we are really happy with the end result. Defini... Näytä lisää
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Yrityksen tiedot
Tietoja yrityksestä Plum Play UK
Yrityksen kirjoittama
Plum Play are the active play specialists providing the fuel for active imaginations to flourish and grow.
Teaching balance and co-ordination in physical play and giving presence to a pretend but fun-filled fantasy world, activity toys provide the playground for a cherished childhood.
From trampolines to role play, swing sets to scooters, Plum has the toys for boys and girls of all ages, be they 18 months or 18 years.
The benefits of active play are profound as children begin to develop their physical skills, self-confidence and make sense of the world around them. Plum activity toys nurture curiosity and creativity in a safe and fun environment, allowing children the freedom of play and parents peace of mind.
Teaching balance and co-ordination in physical play and giving presence to a pretend but fun-filled fantasy world, activity toys provide the playground for a cherished childhood.
From trampolines to role play, swing sets to scooters, Plum has the toys for boys and girls of all ages, be they 18 months or 18 years.
The benefits of active play are profound as children begin to develop their physical skills, self-confidence and make sense of the world around them. Plum activity toys nurture curiosity and creativity in a safe and fun environment, allowing children the freedom of play and parents peace of mind.
Yhteystiedot
The Cliff, Middle St, Ingham, LN1 2YQ, Lincoln, Yhdistynyt kuningaskunta
- plumplay.co.uk
3,6
Keskitasoinen
3 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 65 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
My email query was answered quickly and…
My email query was answered quickly and Kaya was helpful. I was pleased to find out that the company are able to supply spare parts for their kitchens as accidents do happen! The whole experience from my query to purchasing the spare part was smooth and efficient.
20. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Plum Play UK
Hello Elizabeth,
Thank you so much for your wonderful review! We're delighted to hear that Kaya was able to assist you quickly and that you found our spare parts service helpful.
We truly appreciate your feedback and are always here if you need anything else!
Kind Regards
Plum Play review team
The customer service was the best I’ve…
The customer service was the best I’ve ever experienced. I got through to a customer service agent very quickly, I spoke to a lovely agent called Kaya, who was probably one of the most helpful and lovely person I’ve spoken to in a very long time, and dealt with my query professionally and quickly.
14. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Plum Play UK
Hello Trushna,
Thank you so much for your wonderful review! We’re delighted to hear that you had such a positive experience and that Kaya was able to assist you so quickly and professionally. We’ll be sure to pass along your kind words to her!
If you ever need anything else, we’re always here to help!
Kind Regards
Plum Play review team
Outstanding customer support.
Had a general question about delivery and spoke to Zoe at customers services, she was friendly, professional and very knowledgeable about the products and suggested a different item that was better than the one I was looking at - outstanding custo.er support very happy.
Can place my order confidently now.
13. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Plum Play UK
Hi Jane,
Thank you so much for your wonderful review! We’re delighted to hear that Zoe was able to assist you so thoroughly. We truly appreciate your kind words and are thrilled that you now feel confident placing your order. If you need anything else at all, we’re always here to help!
Kind Regards
Plum Play review team
Great Customer Service
Most companies manage OK when things go well but it is how they deal with customers who mess up their order that makes a difference! I spoke to Kayla in customer service who was very friendly and helpful, resolving the issue whilst I was on the phone. The order was changed and the correct item has now arrived. The trike is great and being thoroughly enjoyed. Thanks!
10. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Plum Play UK
Hi Nick,
Thank you so much for your thoughtful feedback! We’re really pleased to hear that Kaya was able to help resolve your order quickly and that everything worked out smoothly. Thank you for taking the time to share your experience!
Kind Regards
Plum Play review team
Excellent customer support
I needed a replacement bucket for our outdoor play area and I sent a request and within 24 hours it had been resolved with prompt responses and I now has a very happy little guy as he can play with his bucket!
Thank you for all your support
10. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Plum Play UK
Hello Laura,
Thank you so much for your kind feedback! We’re delighted to hear that the replacement bucket arrived quickly and that your little one is happily back to playing. We really appreciate you taking the time to share your experience!
Kind Regards
Plum Play review team
I made an error with an order
I made an error with an order and phoned customer services which was easy to find and get through, I spoke to Ann who immediately said she could help with my mistake and would even email me to confirm, which she did. Very quick efficient customer service and Ann was lovely too.
6. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Plum Play UK
Hi there Kim,
Thank you so much for the lovely feedback. We are so glad to hear Ann managed to resolve your issue efficiently and left a great lasting impression.
If you do need any further help please do let us know :)
Best wishes,
Plum Play review team
Kaya-Brilliant customer service
Kaya - was very helpful about replacement parts. I love a company that can help with replacements and complaints as it’s shows their true customer service levels.
Brilliant customer service
24. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Plum Play UK
Hello Harriet,
Thank you so much for your kind words! We’re delighted to hear that Kaya was able to help you with your replacement parts, it’s wonderful to know you had such a positive experience. We truly appreciate your feedback and support!
Kind Regards
Plum Play review team
Component Replaced
We had a problem with a component when assembling an Explorer 4 in 1 trike. Plum were contacted and after a few EMails and a photo of the component in question, a replacement component was shipped straight away.
27. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Plum Play UK
Hello Steve,
Thank you for taking the time to share your experience! We’re sorry to hear there was an issue during assembly, but we’re glad our team was able to resolve it quickly for you. We hope you and your little one enjoy many happy rides ahead!
Kind Regards
Plum Play review team
Very Responsive
Negative: one of the swing legs arrived damaged.
Positives: Plum responded immediately and sent us a replacement without any fuss (unlike other suppliers of their equipment)
18. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Plum Play UK
Hello Paul,
Thank you for sharing your experience! We're really sorry to hear that one of the swing legs arrived damaged, but we're glad to know our team was able to resolve it quickly and without hassle. We truly appreciate your understanding and kind words about our customer service. If you need anything else, don't hesitate to reach out!
Kind Regards
Plum Play review team
Climbing frame good quality
Climbing frame good quality. Customer service very easy to deal with had damage part and replaced part was sent out and deliver the next day , thanks
23. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Plum Play UK
Hello Stuart,
Thank you so much for your feedback! We're thrilled to hear you're happy with the quality of the climbing frame and that our customer service team was able to quickly assist you. Thanks again for choosing us, and we hope your little ones enjoy the frame!
Kind Regards
Plum Play review team
Sturdy frame, weak straps
Pros:
The swing itself is lovely and sturdy. Haven't used the longer legs yet but looks very simple. The baby seat has a good back and the ropes attaching it to the frame are strong. My daughter absolutelt loves it!
Cons:
The straps are flimsy - the poppers that hold them in place are weak, and the ones on the bottom strap broke as I was sitting my daughter up a bit. I had to attach a makeshift anchor and sew it to keep it in place! One of the two poppers on one of the shoulder straps has also broken. We are going to have to buy new, sturdier straps. The straps are not very adjustable either, so it is hard to tighten them sufficiently. A solid part for between the legs would be much safer.
The seat came pre-assembled, meaning all the rope knots were in place. The knots have been tied below the "table" and it keeps lifting up. It would hold in place so much better if the ropes were above it.
I am mostly pleased as my daughter does really love it, but there are a few safety issues and design flaws that should be addressed.
26. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Plum Play UK
Hello Courtney,
Thank you for taking the time to share such detailed feedback, we really appreciate it. It’s wonderful to hear that your daughter loves the swing and that you’ve found it sturdy and well-built.
We’re very sorry to hear about the issues you’ve experienced with the straps and seat design. Our customer service team will reach out to you to discuss this further.
Kind Regards
Plum Play review team
Fantastic service
I needed a replacement slide for the Plum Discovery Woodland Treehouse so filled in the 'contact us' form on-line explaining my query. Within a few hours I had received a response from Zoe at Plum Play sending me a direct link to the part I needed that fitted the play equipment we had. Excellent service!
21. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Plum Play UK
Hello Lee,
Thank you so much for sharing your experience! We’re delighted to hear that Zoe was able to help you find exactly what you needed so quickly. We hope your Plum Discovery Woodland Treehouse continues to bring lots of fun and adventure!
Kind Regards
Plum Play review team
Happy with my experience
I am absolutely happy with my experience ordering from this shop. I was in a rush to find a spare wheel for my daughter's scooter. Their response was fast and accurate despite the small size of an order. Fantastic service! I highly recommend Plum Play.
13. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Plum Play UK
Hi Vitalii,
Thank you so much for your kind words! We're really glad we could help you find the spare wheel quickly, especially when you were in a rush. We truly appreciate the recommendation and hope your daughter is back to scooting in no time!
Kind Regards
Plum Play review team
Helping the delivery go smoothly
J had difficulty contacting the delivery company and I think their processes for being contacted need reviewing
However I contacted Plum direct and they were able to sort the problems out. They got back to me as promised and recovered the day!!
Thank you
14. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Plum Play UK
Hello Jane,
Thank you for your feedback! We're really pleased to hear that Plum was able to step in and resolve things for you. It's great to know they delivered on their promise and turned the experience around.
Thanks again for taking the time to let us know.
Kind Regards
Plum Play review team
Great customer service
Great customer service, quick responses and super helpful staff!
14. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Plum Play UK
Hi there,
Thank you so much for the kind words! We're thrilled to hear you had a great experience with our team. If you ever need anything else, we're always here to help!
Kind Regards
Plum Play review team
Zoe was friendly and very helpful and…
Zoe was friendly and very helpful and actually followed followed through with what she said she was going to do. Great customer service
9. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Plum Play UK
Hello Gillian,
Thank you so much for your kind words! We're thrilled to hear that Zoe provided you with such great service and followed through as promised. We'll be sure to pass along your feedback, she’ll be glad to hear it. We truly appreciate you taking the time to share your experience!
Kind Regards
Plum Play review team
Exceptional support service!
Exceptional support service!
Thank you.
Initial teething issues with our product were resolved quickly and professionally.
The required parts were replaced. Very well packaged and also included an additional free gift.
Thank you again.
30. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Plum Play UK
Hi there,
Thank you so much for your lovely feedback. We are so glad to hear the team managed to solve your issue promptly :)
Best wishes,
Plum Play review team
Great 'Customer Service' !!
Customer Care Team Member 'Kaya' spent quite some time over the phone answering several questions which I had about the 'Plum Play - Metal Climbing Dome Frame+Slide+Swing' set, plus 'Swing Accessories'.
She was most helpful, very knowledgeable about their products, patient and highly professional -
"A credit to the Company and the Team!"
7. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Plum Play UK
Hello Adrian,
Thank you so much for your thoughtful feedback! We're thrilled to hear that Kaya provided such knowledgeable, patient, and professional support. We'll be sure to share your praise with her, she’ll be delighted to know she made such a positive impression. Thank you again!
Kind Regards
Plum Play review team
Ann was immediately helpful and…
Ann was immediately helpful and friendly to accommodate my spare part order.advising payment action and swiftly placing my order for picking which was expedited and received within 2 days. Well done ann
2. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Plum Play UK
Hello Tony,
Thank you so much for the great feedback! We're delighted to hear that Ann was able to assist you quickly and efficiently. We'll be sure to pass on your kind words, she'll be thrilled! We're glad everything went smoothly and that you received your order so quickly.
Kind Regards
Plum Play review team
Probably one of the best costumers…
Probably one of the best costumers service I ever had- they approached the case- they helped me- they followed up and they managed to find a solution making the client super happy- thanks so much!
23. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Plum Play UK
Hello Michela,
You're very welcome! We're thrilled to hear that you had such a positive experience. Thanks so much for your kind words!
Kind Regards
Plum Play review team
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