Wickey GmbH & Co. KG Arvostelua 745

Not had the best experience. Bought a set of monkey bars last June. Had to get two posts replaced as they arrived damaged. Less than a year on and multiple screws have rusted and snapped making it unsafe to use.

The issue remains unresolved and I’ve had to raise a credit card dispute against Wickey.

Arrived sodden wet.
Instructions completely soaked.
Oversized pallet meant it couldn't be delivered to the house.

We bought the storm flyer , and its brilliant. Really strong well made product. Very communication from the seller , shipped so quick . Would definitely buy more from them .

I did lots of research on which company to go for and loved Wickey, their colour options and designs were gorgeous. However, we were sent the wrong colour accessories, when I messaged them they then sent the wrong ones again, I messaged another time and they finally sent the right colours but then when unwrapping the slide we discovered it was badly damaged and unsafe to fit and play with, we are also missing some wood pieces and no ones answering my messages. Our climbing frame and slide are too dangerous to use and we have a massive box of parts and a broken slide waiting to be collected. I’ve called twice but the line breaks two seconds after connecting my call and no one’s responding to my emails. I’m shocked at how they’re running this company.

I think the options and visuals were really easy to use for peace of mind
Payment options also super for parents!!
Nice
Free delivery too!

Ordering was simple and easy, sale price was reasonable. Let’s hope we get the same once the product arrives. Two very excited boys.

I had been researching climbing frames for quite some time when I came across Wickey. Their customer reviews were fab, the website was so easy to use and a fantastic sale on making superb quality climbing frames even better prices. Ordering was really easy and they even sent a discount code on sign up. Would definitely recommend Wickey if your looking for a climbing frame from a reputable business.

I have just ordered the Wickey Smart Hero for my child’s 3rd birthday party. Ordering and selecting the frame was very easy. However I would have liked a more detailed measurement picture for each frame to help me work out which fits into my garden the best

It was easy to use the web site for signing up, choosing and ordering. The different ways to pay was a great help and if I needed to know anything, the FAQ, was very helpful.

Easy to order and clear pictures.
Easy to add on additional parts.

Great product selection on Wickey! Easy to navigate and place the order.

Easy to navigate, good options to pay at point of purchase

Easy to use website, great choice of configurations and clear add-ons. Also great that the teenagers can use the products!

Fantastic website, I feel confident about buying products off this website as the descriptions and guarantees are amazing and fill me with trust when buying items for my children. Thank you

I had numerous promo code via email and unfortunately none of them worked, which is deceiving

Easy to understand and use the website. Clear options and multiple choices available. This is the second climbing frame I’ve bought and I highly recommend this company.

The website was easy to navigate and once I'd worked out how to log in, I liked that you could select products onto a wishlist to compare them. Because the monkey bars are a big financial outlay, this helped so I could come back and think about it carefully. Once I'd made my decision, buying the product itself was simple and intuitive, easy to follow.