Customer service is amazing! Replaced broken jump mat, springs and poles. Kaya Went extra mile to help. Facing buying 5th trampoline in the past 7 years (if my kids tested trampolines, none of them... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Bought a swing set, great quality Had an issue with the slide almost a year later , fantastic experience with customer service who sent out a new slide attachment the following day with next day de... Näytä lisää
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Back again! Still no progress after a broken promise to resolve my issue and multiple ignored emails since. Forced to move to trying to revoke credit card payment now as I have no faith in... Näytä lisää
Great quality trampoline. The kids love it. The assembly instructions were a bit confusing so it took us a bit longer to construct than we had hoped but we are really happy with the end result. Defini... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä Plum Play UK
Yrityksen kirjoittama
Plum Play are the active play specialists providing the fuel for active imaginations to flourish and grow.
Teaching balance and co-ordination in physical play and giving presence to a pretend but fun-filled fantasy world, activity toys provide the playground for a cherished childhood.
From trampolines to role play, swing sets to scooters, Plum has the toys for boys and girls of all ages, be they 18 months or 18 years.
The benefits of active play are profound as children begin to develop their physical skills, self-confidence and make sense of the world around them. Plum activity toys nurture curiosity and creativity in a safe and fun environment, allowing children the freedom of play and parents peace of mind.
Teaching balance and co-ordination in physical play and giving presence to a pretend but fun-filled fantasy world, activity toys provide the playground for a cherished childhood.
From trampolines to role play, swing sets to scooters, Plum has the toys for boys and girls of all ages, be they 18 months or 18 years.
The benefits of active play are profound as children begin to develop their physical skills, self-confidence and make sense of the world around them. Plum activity toys nurture curiosity and creativity in a safe and fun environment, allowing children the freedom of play and parents peace of mind.
Yhteystiedot
The Cliff, Middle St, Ingham, LN1 2YQ, Lincoln, Yhdistynyt kuningaskunta
- plumplay.co.uk
3,6
Keskitasoinen
3 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 65 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Sturdy and seems good quality.
Quick free delivery. Trampoline seems good quality and reasonably priced. Like the fact springs are covered for safety
29. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Plum Play UK
Hi Susan,
Thank you for your feedback! We're glad to hear the trampoline arrived quickly and that you're happy with the quality and pricing.
Kind Regards
Plum Play review team
The white sprockets that hold the…
The white sprockets that hold the restraint harness in place started popping out as soon as we put a 1year old in this swing. Not satisfactory as a safety feature
21. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Plum Play UK
Hello,
We're very sorry to hear about your experience. The safety of children using our products is our top priority!
We have reached out to you via email as we would like to investigate the issue further. Thank you for your feedback.
Kind Regards
Plum Play review team
Extremely fast delivery!
Extremely fast delivery!! Excellent value
30. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Plum Play UK
Hello Daniella,
Thank you for your kind words! We're thrilled to hear you were impressed with the fast delivery and great value. Enjoy your purchase!
Kind Regards
Plum Play review team
Trampoline seems good quality
Trampoline seems good quality. Not a bad price either. Dispatched very quickly by Plum but courier didn’t leave it as requested so received a few days later. Would buy again from Plum, they have other appealing outdoor play items on their website
30. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Plum Play UK
Hi there,
Thank you for your honest feedback! We're glad to hear you're happy with the quality and value of the trampoline, and that you'd consider buying from Plum again. Apologies for the courier delay, we appreciate your patience and understanding. We hope you enjoy exploring more of our outdoor play range!
Kind Regards
Plum Play review team
Great ordering experience and arrived…
Great ordering experience and arrived very fast. No issues with set up and my daughter absolutely loves her new trampoline, looks great quality thank you!
21. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Plum Play UK
Hello Justin,
Thank you for the lovely feedback! We're so happy to hear your ordering experience was smooth and that your daughter is enjoying her new trampoline. It’s great to know you're pleased with the quality too!
Kind Regards
Plum Play review team
Good quality product
Good quality product. Safe swing. Fast delivery
30. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Plum Play UK
Hi Helen,
Thank you for your feedback! We're glad to hear you're happy with the quality, safety, and speedy delivery. Enjoy the swing!
Kind Regards
Plum Play review team
Great trampoline!
Quick delivery, easy to build the trampoline on my own and the kids haven’t stopped jumping on it!
5. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Plum Play UK
Hello Sibyl,
Thanks so much for your great feedback! We're thrilled to hear the trampoline was easy to set up and is already a hit with the kids. Here's to endless hours of bouncing fun!
Kind Regards
Plum Play review team
They are very fast in communication and solution-oriented
I am a tourist and I bought a globber bike for my nephew from England for his birthday. I contacted him for 2 days and he arrived on the same day. Thank you very much, globber, best regards.
They are very fast in communication and solution-oriented
23. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Plum Play UK
Hi Melike,
Thank you so much for your kind words and thoughtful feedback! We're delighted to hear that your gift made it in time for your nephew's birthday and that you were happy with our prompt communication and service.
Wishing your nephew lots of fun with his new Globber bike!
Kind Regards
Plum Play review team
Very helpful
Prompt and courteous response to my issue which was resolved straight away.
Well done.
24. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Plum Play UK
Hello Simon,
Thank you for your kind feedback! I'm glad to hear your issue was resolved promptly. If you need any further assistance, don't hesitate to reach out.
Kind Regards
Plum Play review team
Excellent company and service I was…
Excellent company and service I was assisted by Kaya in customer service. Who helped me with a query regarding delivery which was seamless. I have now bought a climbing frame and a trampoline from Plum and I can’t recommend enough excellent products, delivery and customer services
23. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Plum Play UK
Hi there,
Thank you so much for your lovely feedback!
We’re delighted to hear that you’ve had a great experience with us, and it’s fantastic to know Kaya was able to assist you seamlessly with your delivery query. We’ll be sure to pass on your kind words to her.
We’re thrilled that you’re enjoying your climbing frame and trampoline, and truly appreciate your continued support and recommendation. If there’s anything else we can help with in the future, please don’t hesitate to reach out.
Kind Regards
Plum Play review team
Both Ann and Kaya were helpful and…
Both Ann and Kaya were helpful and friendly and got my issue sorted quickly
24. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Plum Play UK
Hello Joscelyn,
That’s wonderful to hear! Ann and Kaya will be thrilled to know their helpfulness and friendly support made a difference. Great to know your issue was sorted quickly — thanks for sharing your positive experience!
Kind Regards
Plum Play review team
It was the first Time for me
It was the first Time for me , to buy a gift by internet …I ´m French ,but my daughter lives in London ! So happy to Have such a good expérience , Quick and efficient , with Kaya ( customer service )
24. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Plum Play UK
Hi there,
That’s great to hear! It’s always reassuring when a company stands by its products and delivers excellent customer service.
Glad to hear everything was resolved quickly and we are here if you need any help in the future.
Kind Regards
Plum Play review team
Great Customer Service
We purchased our trampoline after reading many different reviews online. The product arrived quickly and was relatively easy to set up. One of the trampoline legs was damaged and customer supprt was very easy to contact and got back to us quickly with the replacement part. We hope the trampoline lasts awhile, but the quality of the spring cover feels like a cheap tarpouline that will get sun damaged.
16. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Plum Play UK
Hello Vee,
Thanks so much for your review! We're glad the trampoline arrived quickly and was easy to set up. Sorry about the damaged leg, but happy to hear our support team sorted it out fast.
If you need any help in the future please do let us know! :)
Best Wishes,
Plum Play review team
Excellent customer service
Their customer service was above expectation. The provided me with replacement parts FOC with no questions asked and in double quick time
17. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Plum Play UK
Hello,
Thank you for your lovely feedback! We are so glad to hear you were happy with our Customer Service and response time.
If you need any help in the future please do let us know! :)
Best Wishes,
Plum Play review team
Appalling customer experience manager
Ordered a playhouse which arrived with a damaged main panel.
Plum play sent out a replacement - which arrived damaged in the same place as the first
Plum play sent out a second replacement - which arrived damaged in the same place.
Plum play sent out a third replacement - which also arrived damaged in the same place
Plum play sent out a forth replacement - which arrived undamaged but partially painted very poorly.
I did manage to take apart the damaged / defaced panels and make one whole panel in the end.
The service offered by front line staff was actually very good for the first 3 replacements however after these had all arrived damaged plum play escalated this to their customer experience manager.
This individual took several working days to respond to emails - after this had already been going on weeks. They tried to say the damaged item was fine when it would have clearly been dangerous. They ignored parts of the issue and only half responded to my emails. And eventually just tried to close the ticket and completely ignore the highlighted issues.
Absolutely disgraceful experience.
12. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Plum Play UK
Hello James,
We're sincerely sorry to hear about your experience with Plum Play and the repeated issues you encountered with the playhouse panels. It's completely unacceptable that not one, but multiple replacement parts arrived damaged in the exact same way.
I can see the Customer Experience Manager has been in contact via email to discuss this matter further, and I’m truly sorry for the inconvenience and the delay, we do appreciate your patience.
Kind Regards
Plum Play review team
Professional service and issue dealt…
Professional service and issue dealt with quickly and efficiently.
Ordered the Climbing cube and it is a big hit with the children, they love it.
12. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Plum Play UK
Hello Olivia,
Thank you so much for your kind feedback! We're thrilled to hear that the service met your expectations and that the Climbing Cube is such a hit with the children. Wishing them many hours of fun and adventure!
Kind Regards
Plum Play review team
Great after sales customer support.
11. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Plum Play UK
Hello Nick,
Thank you! We're glad to hear you had a great experience with our after-sales support. If you ever need anything else, we're here to help!
Kind Regards
Plum Play review team
Communication was easy and Kaya was…
Communication was easy and Kaya was very efficient!
10. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Plum Play UK
Hello Diane,
Thank you so much for your kind words!
We're really pleased to hear that communication was easy and that Kaya was able to assist you efficiently. Your feedback means a lot and will be shared with Kaya, it’s always great to know when our efforts make a positive impact.
If there's anything else we can help with, please don’t hesitate to get in touch.
Kind Regards
Plum Play review team
Beautifully made mud kitchen and excellent customer service
Beautifully made and sturdy mud kitchen. However one of the parts (perspex screen) arrived cracked. I contacted their customer service and got it quickly resolved with a replacement part sent out for delivery. Thank you Plum Play for a lovely product and great customer service!
8. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Plum Play UK
Hi Christina,
Thank you so much for your kind words! We're delighted to hear that you're happy with your mud kitchen and that it’s proving to be both beautifully made and sturdy.
We're sorry the perspex screen arrived damaged, but we’re really pleased our customer service team was able to resolve it quickly for you.
Thanks again for your understanding and for choosing Plum Play — we hope the mud kitchen brings lots of fun and creativity!
Kind Regards
Plum Play review team
Great customer service, and products are good quality.
Ordered a metal frame play set for my 3 years old son, had some issue with the delivery, the Customer Service from Plum were very helpful and came back to me promptly when they knew the delay issue.
They helped me to arrange the refund and cancellation with Selfridges, and keep my updated until the issue sorted.
Order it from PLUM UK website, they dispatched directly very quick, DO NOT order from Selfridges, that may take over 1 week to process the order.
Great PLUM customer service, and products are good quality.
5. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Plum Play UK
Hello Owen,
Thank you for taking the time to share your experience. We're genuinely sorry for the frustration and disappointment caused — especially given the importance of the occasion. We completely understand how upsetting it must have been for your son's birthday gift not to arrive on time.
Unfortunately, there was a delay in communication between our retail partner and our team, which led to the delay in processing your order. We appreciate how this situation impacted your trust, and we’re sincerely sorry for the inconvenience.
I can see that you have since spoken to someone on our customer service team who has managed to resolve this for you. We’re glad this has now been addressed, and we appreciate your patience during this time.
If there’s anything further we can assist you with, please don’t hesitate to reach out.
Kind Regards
Plum Play review team
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