I am very happy with my new curtains. From the first contact with the Plumbs representative to the day they were fitted , the service was excellent. The representative and the young man who came... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Those people engaged in arranging for the work we wanted were 'on the ball' and wanted to help us in any way they could. They were prepared to change direction if we had specific requests, in order to... Näytä lisää
Yritys on vastannut
The quality of the fabric was not as good as I was expecting. Not sure if this was a poor choice on my part. Although my order included 6 different fabrics. The blinds and curtains are very well made... Näytä lisää
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I received an appointment fairly quickly and was shown a good variety of materials. The curtains were ready sooner than expected and were beautifully fitted by Jack. One small complaint. Jack fitted... Näytä lisää
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Yrityksen tiedot
Erilaisten ulkoisten lähteiden tuottama tieto
Plumbs is family owned and run with over 50 years experience of producing beautiful, made-to-measure furniture covers and curtains to an exceptional standard. We also provide a comprehensive reupholstery service.
Yhteystiedot
Brookhouse Mill, PR17PZ, Preston, Yhdistynyt kuningaskunta
- 01772 838363
- social@plumbs.co.uk
- plumbs.co.uk
4,4
Erinomainen
6 t. arvostelua
Pyytää asiakkailta arvosteluja
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After an excellent initial appointment…
After an excellent initial appointment & my subsequent prompt payment, I have been left with no fitting appointment. I have tried calling & told someone will call me back. The product is not cheap & I expect better service than this.
Update : apparently they have some IT issues but hope to have an update at end of week.
6. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Plumbs
Thank you for your feedback, and we’re sorry that your experience after placing your order has not matched the excellent service you received during your initial appointment.
We completely understand your frustration, particularly after making prompt payment and then being left waiting for a fitting appointment. We’re also sorry that you’ve had difficulty getting a clear update from us. While we have experienced some IT issues, we appreciate that this should not have affected the level of communication and service you expected.
We’re pleased to hear that you have since received an update, and we hope the fitting can now be arranged without any further delay. Thank you for your patience and for bringing this to our attention.
Poor communication including extended…
Poor communication including extended delivery times.
Final product good , however explored other alternatives with local connection to find significant lower prices.
Plumbs since new management appear not have the ownership of the business.
24. syyskuuta 2026
Vastaus yritykseltä Plumbs
Thank you for taking the time to share your feedback. We’re pleased to hear that you were happy with the final product, although we’re sorry that your experience with communication and delivery times fell short of expectations.
We also appreciate your comments regarding pricing and the importance of supporting local connections. We take all feedback seriously, particularly regarding communication and the overall customer experience, and will use your comments to help us improve.
We’re sorry to hear you felt there was a lack of ownership in the business. Our aim is always to provide a professional, reliable service, and we regret that your experience did not reflect this.
Excellent Service.
18. syyskuuta 2026
Vastaus yritykseltä Plumbs
Thank you for your feedback. We’re really pleased to hear that you have received excellent service.
We order two new seat cushion cover and…
We ordered two new seat cushion covers and arm rest covers. They arrived sooner than we expected and are an excellent match as advised by Margaret who came to measure up.
We are very pleased with the result.
16. syyskuuta 2026
Vastaus yritykseltä Plumbs
Thank you so much for your lovely review! We’re delighted to hear that your new cushion and armrest covers arrived sooner than expected and that you’re so pleased with the match. We’ll be sure to pass your kind words on to Margaret. Thank you for choosing Plumbs, and we hope you enjoy your refreshed furniture for years to come!
Great service
From first contact customer service was great . Consultant Anita rang, arranged a visit to discuss my options and requirements and arranged for samples to be sent. Once I had chosen Anita returned , took numerous measurements and returned just a few weeks later to fit the loose covers . I'm absolutely delighted with the results and very impressed with service all throughout the process. Would definitely recommend Plumbs
25. syyskuuta 2026
Vastaus yritykseltä Plumbs
Thank you so much for your wonderful review! We’re delighted to hear that Anita looked after you so well from start to finish and that you’re absolutely delighted with your new loose covers. It’s fantastic to know you were impressed with the service throughout the process. We really appreciate your recommendation and your kind words about Plumbs!
Great new curtains for my bedroom
16. syyskuuta 2026
Vastaus yritykseltä Plumbs
Thank you so much for your lovely review! We’re delighted to hear that you are pleased with your new curtains and we hope you enjoy them for years to come!
Judy was fantastic
Judy was fantastic, very knowledgeable. Our sofa covers arrived quickly and they look fantastic
24. syyskuuta 2026
Vastaus yritykseltä Plumbs
Thank you so much for your lovely review! We’re delighted to hear that you were so pleased with Judy’s service and that your sofa covers arrived quickly and look fantastic. We really appreciate your kind words and hope you enjoy them for years to come!
Shutters in living room
Amazing service from start to finish! The shutters look fantastic and have completely transformed the living room. Friendly, professional team, excellent communication and a perfect fitting. Couldn’t be happier with the result and would highly recommend!
30. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Plumbs
Thank you so much for your wonderful review! We’re delighted to hear that you’re so happy with your new shutters and that they’ve transformed your living room. It was a pleasure working with you, and we really appreciate your kind words about our team, communication, and fitting service. Thank you for recommending us, it means a lot!
Dining chair reupholstery.
Very good communication and pick up and delivery went smoothly. Wonderful job. Really good quality. Lady who arranged everything for us was excellent. Chairs now as good as new.
22. syyskuuta 2026
Vastaus yritykseltä Plumbs
Thank you so much for your wonderful 5-star review. We’re delighted to hear that everything went smoothly and that you’re so pleased with the quality of the finished chairs. We really appreciate your kind comments about our team and hope you enjoy your beautifully refreshed chairs for many years to come.
I am completely happy with my choice to use PLUMBS
I am completely happy with my choice to use Plumbs. They are professional, helpful and knowledgeable. There is a vast choice of fabrics. Plumbs had already fitted my lounge curtains. So, for my sofa covers I went straight to Plumbs as the quality of fabric and professionals working is excellent. The process was smooth and coordinated and communicated effectively.
I received samples that I chose. Then I met my specialist consultant and reviewed fabric options. I stuck to my first choice. Margaret professionally measured my sofa and foot stool. Plumbs were made these for me quicker than I anticipated and were fitted professionally.
3. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Plumbs
Thank you so much for your wonderful 5-star review, Shirley. We’re delighted that you chose Plumbs again and that you were so pleased with both the service and your new covers. We’ll be sure to pass your lovely comments on to Margaret and the team. Thank you again for your continued custom.
This is the third set of loose covers from Plumbs and i love them.
This is the third set of loose covers ive had from plumbs and each time they are brilliant. Great fit great fabrics and great value for money. I am always thrilled with them. Karen Campbell my consultant is very knowledgable about the products she sells and the whole process from ordering them to fitting them is so easy. The quality of the workman ship on the covers is supberb hence the reason for reordering them. Thanks to all the team who work on them.
18. syyskuuta 2026
Vastaus yritykseltä Plumbs
Thank you so much for your lovely review and for choosing Plumbs for a third time! We’re absolutely delighted to hear that you’re thrilled with your new loose covers and continue to be impressed with the quality, fit and fabrics.
It’s wonderful to hear your kind words about Karen too. We’ll be sure to pass them on to her. Thank you for recognising the care and craftsmanship that goes into every set of covers.
We really appreciate your continued support and look forward to helping you again in the future!
Great personal service
Everyone I spoke to, whether face to face or in person was friendly and helpful. It seemed that everybody knew each other. There was a mix, up with the fitting date which meant my curtains arrived a couple of weeks later than I was expecting. I had thermal linings which are very thick - they don't open as far as my old curtains so I will have to get some metal tie backs. This could have been explored at the consultation. The curtains look lovely when drawn at night.
10. syyskuuta 2026
Vastaus yritykseltä Plumbs
Thank you for taking the time to share your feedback. We’re pleased to hear that everyone you dealt with was friendly, helpful and welcoming, and that you’re happy with how your new curtains look when drawn.
We’re sorry, however, about the mix-up with the fitting date and the resulting delay. We also appreciate your comments regarding the thermal linings and tie-backs. We’ll share this feedback with the relevant team, as it’s important that these practical considerations are discussed during the consultation so expectations are clear from the outset.
Thank you again for your honest feedback and for choosing Plumbs. We hope you continue to enjoy your beautiful new curtains.
Efficient and good experience
Efficient and good experience. Felt confident with the measuring by Plumbs and the finished article looks great. Really easy and great communication. Thank you
10. syyskuuta 2026
Vastaus yritykseltä Plumbs
Thank you for your lovely feedback. We’re so pleased to hear that you had a smooth and positive experience with Plumbs and felt confident in our measuring service.
It’s fantastic to know that you’re happy with the finished result and found the whole process easy, with clear communication throughout. Thank you for choosing Plumbs, and we hope you enjoy your new curtains for many years to come!
Rob took great care to measure…
Rob took great care to measure everything, also showed us lots of samples until we found what we wanted. He returned to fit the covers and ensured they all fitted correctly. Very professional, polite and helpful. Extremely pleased with the service
10. syyskuuta 2026
Vastaus yritykseltä Plumbs
Thank you, Elizabeth, for your wonderful 5-star review. We’re delighted to hear how pleased you were with the service Rob provided, from helping you choose the right fabric through to ensuring your covers fitted perfectly.
Thank you for choosing Plumbs.
Everyone we dealt with
Everyone we dealt with, either by phone or in person was excellent. They were pleasant and informed. As a result we have a beautifully recovered chair. Thank you very much.
10. syyskuuta 2026
Vastaus yritykseltä Plumbs
Thank you so much, Sue, for your wonderful 5-star review. We’re delighted to hear you received excellent service from our team and that you’re so pleased with your beautifully recovered chair. Thank you for choosing Plumbs.
Our old bed settee and armchair are…
Our old bed settee and armchair are like new, Plumbs were always punctual and helpful, we felt they cared about their customers. Would definately recommend them for service and quality
17. syyskuuta 2026
Vastaus yritykseltä Plumbs
Thank you so much for your lovely review. We’re delighted to hear that your bed settee and armchair look like new again!
It’s wonderful to know that you found our team punctual, helpful and caring throughout the process. We really appreciate your kind words about our service and quality, and especially your recommendation.
Thank you for choosing Plumbs, and we hope you enjoy your beautifully refreshed furniture for many years to come!
The wrong material
I ordered additional armcovers and although they arrived quickly and were of as equally good quality as the originals they were a different colourway of the pattern.I contacted my local Plumbs rep and she was very helpful and said that if I returned them I would probably get a full refund but could not guarantee that Plumbs would replace them with the correct colourway. That would mean that I would have no spare arm covers, so although they are not a true match I have to hope people won't notice! I am very disappointed.
3. syyskuuta 2026
Vastaus yritykseltä Plumbs
Thank you for sharing your feedback. We’re very sorry that the additional arm covers arrived in a different colourway from your original covers. We completely understand how disappointing this must be, especially when you were expecting a matching set.
While we’re pleased to hear that the covers arrived quickly and that you were happy with their quality, we appreciate that this does not resolve the issue. We’ll make sure your comments are shared with our team so we can review how additional covers and colour matching are handled.
Thank you also for your patience and for speaking with your local Plumbs representative. We’re sorry that on this occasion we haven’t delivered the result you were hoping for.
Lots of good experiences over the last few months Over the last few months I have had…
Over the last few months I have had several sets of curtains made and lots of furniture covered. Quality is excellent. My local agent Lauren is a star and nothing is too much trouble. She is a real asset to Plumbs
9. syyskuuta 2026
Vastaus yritykseltä Plumbs
Thank you so much for your wonderful review. We’re delighted to hear that you’ve been so pleased with your curtains and furniture coverings, and it’s fantastic to know that the quality has met your expectations.
We’ll be sure to pass your lovely comments on to Lauren. She’ll be thrilled to know that her help and dedication have made such a positive impression. She really is a valued member of the Plumbs team.
Thank you again for choosing Plumbs, and we look forward to helping you again in the future
I was very happy with the quality of…
I was very happy with the quality of the curtains I ordered. They were ready quicker than expected. The only delay I experienced was in the actual fitting . I would however be happy to order from Plumbs again.
4. syyskuuta 2026
Vastaus yritykseltä Plumbs
Thank you for your lovely review. We’re delighted to hear that you’re happy with the quality of your new curtains and that they were ready sooner than expected. We’re sorry there was a delay with the fitting and appreciate your patience. It’s wonderful to know you would choose Plumbs again, and we look forward to helping you in the future.
Very disappointed with curtains
Very disappointed with curtains. Cheap and flimsy looking.
16. syyskuuta 2026
Vastaus yritykseltä Plumbs
We’re sorry to hear that you’re disappointed with your curtains. This is certainly not the experience we would want you to have.
Please contact our Customer Service Team on 01772 838363 with your order details so we can look into your concerns and see how we can assist.
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