Pingplayers Arvostelua 

Vastaus yritykseltä Pingplayers

8 tuntia sitten

Thanks for the review!

A major server issue can be stressful, so we’re glad Francis could resolve it quickly and get everything running smoothly again.

We’ll make sure he sees your kind words.

The Pingplayers team.

Vastaus yritykseltä Pingplayers

1 päivä sitten

Thanks for the review!

When a server issue appears, the last thing you want is a long wait before getting back to your game. We’re glad our team could step in and have everything working again within minutes.

Being called the best customer service you could ask for means a lot to us.

The Pingplayers team.

Vastaus yritykseltä Pingplayers

Päivitetty 1 päivä sitten

Thanks for the review!

Good support is also about knowing when an issue needs a human touch. We’re glad our AI assistant pointed you in the right direction and to an agent when it got dicey. This is what we aim for, to have a few layers of assistance for different issues.

We’ll make sure Nicole sees your kind words.

The Pingplayers team.

Vastaus yritykseltä Pingplayers

1 päivä sitten

Thanks for the review!

When something gets between you and your game, a quick and confident solution makes all the difference. We’re delighted Nicole could get everything sorted while making the experience helpful and pleasant.

We’ll make sure she sees your kind words.

The Pingplayers team.

Vastaus yritykseltä Pingplayers

1 päivä sitten

Thanks for the kind review!

Friendly support is important, but so is respecting your time and getting straight to the solution. We’re glad Nicole combined both while giving your issue the patience and attention it needed.

We’ll be sure to share your feedback with her.

The Pingplayers team.

Vastaus yritykseltä Pingplayers

2 päivää sitten

Thanks for the review!

Sometimes a clear visual guide makes troubleshooting much easier than a wall of instructions. We're glad Kimmy could walk you through the Project Zomboid fix with screenshots and help get everything resolved.

We'll make sure she sees your kind words.

The Pingplayers team.

Vastaus yritykseltä Pingplayers

2 päivää sitten

Thanks for the review!

Choosing the right server and player capacity can feel confusing at first, so we're glad Kimmy could answer everything clearly and help you make a confident decision.

We're delighted to hear you'll be joining us on an annual plan. Welcome to PingPlayers!

The Pingplayers team.

Vastaus yritykseltä Pingplayers

2 päivää sitten

Thanks for such a thoughtful review.

Good support should answer the question in front of you while also helping you avoid the next one. We’re delighted Nicole took that extra step and made the whole experience feel quick, clear, and effortless.

We’ll make sure she sees your kind words.

The Pingplayers team.

Vastaus yritykseltä Pingplayers

2 päivää sitten

Thanks for the review!

After three days of troubleshooting, finally getting the server working must have been a huge relief. We're glad Nicole could step in, solve the Build 42 issue, and bring the investigation to a successful end.

Time to rest, then get back to surviving Project Zomboid!

The Pingplayers team.

Vastaus yritykseltä Pingplayers

2 päivää sitten

Thanks for the review!

Memory issues can be frustrating, so we're glad Nicole could identify the problem and get everything working again in just ten minutes.

We'll make sure she sees your kind words.

The Pingplayers team.

Vastaus yritykseltä Pingplayers

2 päivää sitten

Thanks for continuing to trust us.

One great support experience is encouraging, but consistency is what we’re truly proud of. Nicole will be pleased to know she helped reinforce the standard our team works hard to maintain.

“Top notch” is a label we’ll keep working to earn.

The Pingplayers team.

Vastaus yritykseltä Pingplayers

2 päivää sitten

Thanks for the review.

The best support removes the friction and lets you get back to what you came for. Nicole will appreciate knowing her approach made such a strong impression.

The Pingplayers team.

Vastaus yritykseltä Pingplayers

2 päivää sitten

Thanks for raising this.

We’re sorry the experience left you feeling unsupported. To clarify, our chat and ticket support is handled by real, trained agents, not bots, and the team regularly assists with Project Zomboid servers and mod configurations. That said, mod setups can vary considerably, and we clearly didn’t give you enough confidence during the process.

Our team did identify and apply a solution to the mod issue through your ticket, but we haven’t yet received confirmation that it worked on your side. Could you reply there and let us know what you’re currently seeing? We’d genuinely like to verify the setup with you and continue troubleshooting if anything is still not working as intended.

The Pingplayers team.

Vastaus yritykseltä Pingplayers

2 päivää sitten

Thanks for the review!

A strong first impression matters, and we're glad your experience with PingPlayers has started on such a positive note. Kimmy will be happy to know her support has already made a difference.

We appreciate you choosing us and look forward to supporting you along the way.

The Pingplayers team.

Vastaus yritykseltä Pingplayers

2 päivää sitten

Thanks for the review!

Going above and beyond is exactly the standard we want our support team to set. We're glad the experience stood out and left such a positive impression.

We really appreciate you choosing PingPlayers.

The Pingplayers team.

Vastaus yritykseltä Pingplayers

2 päivää sitten

Thanks for the review!

Getting started with your first server can feel a little daunting, so we're glad Kimmy made the setup simple and helped you connect without any hassle.

We'll make sure she sees your kind words. Thanks for choosing PingPlayers!

The Pingplayers team.

Vastaus yritykseltä Pingplayers

2 päivää sitten

Thanks for such a lovely review.

Everyone starts somewhere, and we never expect you to know it all from day one. Taking the time to stay with you until everything is working is exactly the kind of support experience we want to provide.

Kimmy will be delighted to read this. Judging by the number of reviews she gets mentioned in, we're not surprised! 😊

The Pingplayers team.

Vastaus yritykseltä Pingplayers

2 päivää sitten

Thanks for the review!

Another praise for Francis 😄 Judging by the number of reviews he gets mentioned in, we're not surprised!

The Pingplayers team.

Vastaus yritykseltä Pingplayers

2 päivää sitten

Thanks for such an awesome review.

There's something satisfying about turning a self-inflicted problem into a quick, stress-free fix. That's exactly the kind of experience we want every customer to have.

Thanks for the recommendation and for choosing PingPlayers.

The Pingplayers team.

Vastaus yritykseltä Pingplayers

2 päivää sitten

Thanks for the review.

A better experience is exactly what we're aiming for every time someone reaches out. We're glad Lautaro could step in quickly, get things back on track, and leave you satisfied.

He'll really appreciate the kind words.

The Pingplayers team.