Pier 1 Imports Arvostelua 

I ordered an item online on November 26. Item sat in the status of “not yet shipped” for two weeks. I emailed customer service twice and received no response. I finally left feedback on Facebook which prompted customer service to finally respond. They are claiming the item is out of stock and they have no idea when it will be back. It would have been nice to hear this 3 WEEKS ago when I ordered it as it was a Christmas gift. If I hadn’t complained, I guess they just would have kept my money. Very shady. Horrible customer service. Don’t fall for it like I did.

Ordered an item and when it wasn't shipped after over a week I wrote an email to their customer support, no response. Approximately 10 days later I took it upon myself to call in order to initiate a cancellation. This is the single worst customer service call I have ever experienced in my life. The guy was extremely rude and said because of the speed at which orders are processed and shipped I would have had to cancel it 15 minutes after the order was made. He continually interrupted me, scolded me for interrupting him, and told me I was wrong. Never in my life have I spoken to a representative that was so hostile.

After insulting me, he decided to inform me that I would have to wait to receive the order and process it as a refund. This would be fine but I really don’t think this order will ever be sent to me.

I've been a Pier 1 customer for over 25 years. I loved shopping at my local store and even when I'd travel, I'd like to peek into a Pier 1 to see what beautiful goodies they had. My home is full of Pier 1 stuff and I've spent tons of money with them over the years. Now that the their stores are closed, I decided to order some Christmas stuff on-line. I usually avoid sites where I have to pay shipping fees, but I felt the items I've purchased in person over the years, have been nice quality items, so I decided to give them a try on-line. I can't begin to describe what I was sent and the fake quality that it was. I also ordered a wreath which was canceled for some reason, but thank God they are issuing a refund. When I tried to return the pictures I ordered because they weren't the right color and because the graphic looked faded, the svc rep got very rude, overtalked me and told me they'd have to charge me a return shipping fee. I had already paid $15 to have it shipped and now they wanted to charge me another $7 to return it. I'm pretty financially stable and the total $22 would not have crippled me, but I just didn't like how the svc rep handled me and refused to waive the fee even though my reason for return was one of the 3 reasons why they would waive a fee. The online experience with the nasty rep put a bad, bad taste in my mouth so I won't ever shop with them again. Other retailers have friendlier policies and are worth my time and money to deal with. But sorry Pier 1, you lost a good paying, long time-loyal customer because your products are now shoddy and your reps are super rude!!

I’ve always liked Pier 1 and their quality. So in the beginning of November I thought I’d order a couple of items.its 6 weeks later and 2 out of 4 have never shown up and now I am requesting refunds. If you actually want to receive your items, don’t ship at Pier 1 online.

This WAS my favorite store until they were bought out by the same people who own Dress Barn!! It's not even close to the same store!! So disappointed in the new products and the prices. The real Pier 1 had the BEST sales. Half the inventory is out of stock. This was my favorite store for gifts and for my own house. Their furniture WAS to die for!! They shouldn't have been allowed to keep the name because it's just not the same place anymore. I know it's just a store but it's a real bummer what's happened to it :(

The worst online company to order from . I ordered a chair I was sent a ups tracking number. I tried tracking the package for 10 days. I kept getting the same response “ getting ready to ship “ my credit card was charged right away for the chair. After 10 days i attempted to reach Pier 1 customer service line. I would be on hold for ever. Right when it sounded like your going get connected it would disconnect. So frustrating. After about 12 days of not being able to speak to anyone, I went on pier 1 website to find out the chair was on back ordered. I continued to call customer service finally got to speak to a representative. He canceled the order and said I should see a refund with in 5 to 6 business days. He also said I would get a cancellation confirmation in my email. I never received a confirmation in my email, or a refund. I called back two days later finally got through to an other representative had to go through the whole story with him he went on and on how sorry he was but it will be canceled for sure by him and he will send me a cancellation confirmation, and refund. Till this day still never received a refund or cancellation notice in my email. I finally had to get my bank involved in it as fraud, and put in a dispute claim. I’m sure I’ll never see my $175 again. Pier one is not the company that it used to be. Don’t believe that their online service is just as good as shopping in the store now I can see why they went bankrupt. The representatives in customer service are absolutely unprofessional and stupid. With more people shopping online than ever due to the pandemic, you would think that they would step up the customer service to stay in business at least online.
This has been the most frustrating experience I have had with an online company.

Don't buy there candles they took the Pier 1 name and put junk in place of it, no difference then a dime store candle with a high price. Will never shop Pier 1 again!

Package went missing 11/4. STILL haven't received resolution and it's 11/28 (and I had to spend $20 to ship). Customer service is THE WORST (person that answered was so rude and condescending). I will NEVER buy from them again. No wonder they closed all their stores. One of the worst experiences of my life and I'm out a ton of $$

Don't shop at Pier 1. I ordered 2 chairs & a table on June 26th. Had to pay exorbitant price for shipping! They delivered the 2 chairs on September 21, but not the table. I called and they said it would be delivered separately. Never heard from them. I called pier 1 and they said they are not the same company, there was nothing they could do. Scam artists!!!!

I think this company is a joke, I hate that I even have to give them stars in order to leave a comment. I ordered a glass tabletop only and it just so happened right before this stupid covid 19 pandemic broke out. I don't have a pier one imports for miles where I am. I think the next one is over in Traverse CIty, Mi and I'm in Alpena, Mi. It took 6 months for my table top to even make it to the warehouse, it took 2 weeks for them to try to deliver it. It was supposed to be delivered ups and ended up coming from ryder which added to the madness. I kept having to play a phone game of tag to even get a schedule delivery. They tried to deliver it once. My gate was locked as it always is I told dispatch when making the appointment for delivery to call me so I could unlock it and dispatch agreed to my requests. When I ordered I was forced to pay for a white glove delivery which was like $80 added on there was no other option. And the website for pier one imports didn't except my pier one coupon. The day of the delivery no one called so they left. I called dispatch immediately they told me that they could schedule it again. Frustrated I asked when they could deliver t again she told me now I had to wait a month. I said no freaking way. I called back and talked to their manager and had them deliver it next day to my mother who was 3.5 hrs away. Ryder delivery was able to do it no problem. So 6 in a half months later I got wripped off. Dicked around all to pay for a white glove delivery again that was extra cost, and never received that either. I can see why ur company is going out of business. I think it's only fair u just open the doors and allow people to take ur stuff for free, since ur going out of business and probably have screwed alot of people myself included out alot of money for nothing for ur business. Disgraceful really.

Flower Mound TX using deceptive advertising to sell their remaining products. They advertised a two cushion wicker chair for a retail price of $2499.00 at a 92% discount for a final price of $199. Actually this two cushion chair was a small part of 3 piece sectional unit that sits 6 people with cocktail unit. They are being deceptive in advertising the unit as a managers special at 92% off when they were only selling a small portion of the sectional uni. Most of the unit was missing. This is deceptive and Pier One should be held accountable for deception. Sales person rude saying you don’t want the unit at the price you don’t have to buy it. She had no concern about misrepresenting the retail price, discount, to telling public most of the unit was missing.

It took about a month to get, which was fine. We were charged with a $200 fee for them to put it together for us (called white glove service.) It was not optional. And if you want to return it, you don't get that $200 fee back. You just lose it. Immediately ater the workers put the chair together, there were pieces of the chair already unraveling. It hadn't even been sat in! It looks more comfortable than it is. Definitely a comfy chair for kids. Not so much an adult. I wanted something I could curl up and read or take a nap in. I am 5' 5" and about 120 lbs. And I can't curl up in It. I would exchange it if they would give us the 200 back but I feel at a loss. It takes up a lot of space and we spent almost $1000.

My first experience at Pier 1 was 3 weeks ago In Hanover, Ma when I went to look for a floor vase and I will never go back there again. It was pretty obvious that they don’t get much diversity in that store. I had purchased the vase I wanted and stood in line behind a lady that was being ringed up and once she was done ringing her up the cashier turns around to another customer who was standing on the other side of the register and tells her she can ring her up, then turns around and acted as if she didn’t see me standing there the whole time and tells me oh I didn’t see you there and I already called her over so I could ring her up. So I said to her, I was here the whole time when you was ringing up the other woman before me and she tells me well the line is on the other side. By then the other customer who she had called over to be ringed up told me to go ahead of her but at that point I was already annoyed with the way that cashier handled the situation so I told the customer that it was ok she could go I will just wait for the other cashier. Thinking maybe the other cashier would be much nicer because I saw how she was engaging with the other customers and so she gets to me and immediately I felt the tension with her as well and apart of me wanted to just put that over priced vase back and just walk out. Looking back at it now, that’s exactly what I should’ve done. I would not recommend none of my friends or family to go there.

Horrible experience!! Ordered candles 3 days after they announced they were going out of business - all candles broke in shipping - I never received them — this is what ups said . I haven’t been able to get ahold of anyone at a pier one for my money back ! Do not purchase from them -
I see I will have to do a credit card dispute - I wonder why this company went out of business ?

Ordered candles online 2 candles for 20.00
So i ordered 10 candles for 143.00 which means i should have recieved 20 candles....they only sent me 10 candles....i can never get thru to them on the phone and they ignores my letters.....they ripped me off.....thieves....karma put them out of business

Horrible products, horrible shipping, horrible service. They are closing for a reason. Poorly run for too long.

I wouldn’t risk purchasing from them now that they are going out of business. Sent my broken jar - completely smashed, there was literally no insulating materials to protect the contents of the package and can’t get a hold of customer service. Why care about your customers when you’re already going out of business right?

No wonder Pier One is hurting for business they don't do business right with customers I had a coupon that expired the day before they decided to reopen and they wouldn't honor it for $40 and I no longer could have used it online either without my Pier 1 Credit Card which I don't have so it's the way they do business is why they don't have business .

The worst. I placed an order 18 days ago. No delivery yet. Their website should indicate the real delivery time. I am cancelling my orders.

I wish I had read the reviews before placing my order. I had always loved Pier 1 before. They are scamming the 'Rona situation. They took my money quick enough. Funny...I am working and communicating during this period. I am customer service. I could not contact them by phone or by chat and there is no email. No wonder you are closing stores all over the nation if this is what you call customer service. Here is an opportunity to earn some money during this shut down....oh, my bad.... you "earned" the money, but you haven't delivered the goods. Such a shame.... I used to love you all. Now I will be finding another store. Good luck with Chapter 11.