Pier 1 Imports Arvostelua 

I ordered a mirror that arrived looking damaged and had several defects. It appeared to be used. They would not refund my money but only offer store credit of 125%. Okay fine. Fast forward I order a storage basket using the store credit, and when that arrived it would not stand up on it's own and also appeared dirty and used. I decided to just end up keeping it being that I did not want to receive another store credit and be forced to order more crappy, defective items. And on top of that they charged a $20 shipping fee which is absurd! I WOULD NOT order a single thing from this company ever again. The old Pier 1 is long gone. The products they are now selling are overpriced garbage!

I tried to place an order with the appropriate amount to obtain free shipping. After the fact I realized I didn't actually get free shipping, so I immediately cancelled the order, (it was due to an item being out of stock by the time I paid for my order).
I was offered a refund of 125% on a gift card, I took this option as I still wanted the cushions I originally ordered. Come to find everything they have is so expensive, there really wasn't anything else I needed that would make sense at that price point. So, I found 2 other overpriced cushions to complete my order. Again, all I wanted was 2 yellow floor cushions.
I received an email the following day that apparently the yellow cushions are out of stock with the vendor, and they have have no way to get them. Pretty much sounded like a discontinued item. They asked if I wanted another giftcard. Unfortunately all I wanted was the yellow cushions, so I asked my original payment be refunded.
It has been 2days and I have gotten no response. Also, the cushions show up as still available via their website. To me it's almost like they are trying to scam people into ordering things, only to end up not actually having them. Otherwise why wouldn't they mark the cushions as out of stock?
I just want my money back.
Would definitely not order from them again.

Do not buy from them. It’s a scam. I ordered an item that they later tell me they don’t even have in stock. Tried to get me to buy something else which I did not want. Then they tell me 14-21 days to get my refund. I wait 21 days then they try to tell me 21 “business days”. Never got my money. Don’t ever buy from them. This is the worst service ever.

Horrible! Horrible! The product listed was far from what was depicted online.

They now have me waiting 21 days for my credit card to be refunded.

No more online purchases from them!

I ordered a mirror in Dec 2020, it arrived broken, I contacted customer service and was told a new one would be shipped. Ultimately I was informed that they would not be able to replace the product. 3 times I have been offered store credit and I have requested a refund, 3 times I have been told that it would be taken care of in 1-2 weeks. Still no refund, it has been 5 wks since the last communication.

Buyer Beware! This company has the worst customer service! The worst return policies! When you email them immediately to cancel; they only give you 15 minutes, they emailed me back the next day saying it’s passed 15 minutes! They look to rip off customers!

Extremely rude customer service

They wouldn’t speak upon entering ( idk if it’s because I’m black and they’re racist or if it’s just them being downright unprofessional)

This happened almost every time I visited. I didn’t come often for this reason but gave them chance due to their sales during the off season.

They should be out of business with this type of attitude. I wouldn’t waste my support on their online products and risk them reopening.
Very bad customer relations Pier 1!

I’m trying to receive a refund from them of a shipment that got damaged and it never arrived in my house. This was back in November. I have been calling them every 10 days, and it’s the same thing. What else can I do to receive my refund? This is so frustrating!!!!!!!!!

I am shocked after reading all of the terrible reviews. I could take a piece from each review to describe my experience. Pier 1 is a scam. I received an email right after I placed my order with the shipping information. However, it never shipped. After emailing and calling several times and being told it was a delayed shipment due to Covid I started to get very suspicious. I called again and they finally told me that my Items were no longer available and that I should receive a refund within 7-10 days. Well, I am still waiting for my refund. I have put an Alert/Dispute on my Credit Card for this charge. DO NOT DO BUSINESS WITH PIER 1!!!!!!!!!!!!

I was searching for feather art via Pier1.com. It's Not the same Pier 1 imports. The new site has the logo and color scheme of Vintage Pier 1 imports,  but the life, beauty and uniqueness of Pier 1 imports has long gone. Pier 1 was purchased by another company when it went out of business according to employees from the Pier 1 store that closed in my location. This information is also available online. If you've ever shopped online with Pier 1 prior to 2018 you will definitely see the difference in the current website. I've shopped with Pier 1 imports online and in store for over a decade and dislike seeing the now cheap imitation with a larger price tag. Just let Pier 1 imports die instead of putting up this graveyard website and selling Big Lot type merchandise with Pottery Barn prices.

I placed an order with this company March 2020.
After waiting many months i emailed them.
To be told they were waiting for shipment,and would be in touch.After many emails and promises, I asked for a refund.After that I could not get any replies to further emails i sent.
I was particularly upset, after waiting for so long for the item I had ordered That a company can take my money and not refund it.

This place is a joke. I ordered 2 kinds of reed diffuser oil. They took my money and after 3 weeks I had not received the product. I contacted customer service they told me my shipment was damaged and asked me to pick something else. They were out of the scents I ordered. They only had one scent I was not interested in. I asked for a refund. They refused and offered me a replacement product that I was not interested in. Again, I asked for a refund of my money. Again they refused and offered me %125 discount. Meaning I could get something free. They refused again to refund my money, so I selected 4 of the bottles of reed diffuser oil in a scent I didnt want because that was the only product they had. The scent was on sale, and 3 bottles was less money than my original order, so the 4th one would have been cover by the extra %25 discount. They wrote me back saying they would only send 2 bottles. How in the actual f!$@ is that even right? They refused multiple times to refund my money and then agree to compensate me and then send me product that is less expensive than what I already paid. The kicker is, I still have not received a shipping number or the product or anything. Dont spend your money with this company unless you want to just send them money and not ever receive anything you order. Prepare to get ignored after you bring up the facts.

New Pier One is awful. They cancelled all credit card rewards for existing customers, cancelled all gift cards held by existing customers, and will not honor any defective products sold prior to their “New Management” taking over.
I bought six outdoor club chairs in an outdoor weatherproof wicker like material that was supposed to hold up to outdoor elements less than two years ago, and one of them is falling apart. For the price I paid they need to do something, but will not. It is disgraceful. Such a shame, it was a great store before-
I guess I am a Wayfair shopper now. Much better return policy and customer care.

Good Products but worst service ever
I had been a long time shopper and loved the products but no more Pier 1 now. I received the packages in couple of boxes, but packing was so terrible, some of items were broken and splited in the box.
To get a refund I made a call to customer support, never answer. I could contact a customer support, seems to be she is the only customer support, she was very rude and she requested to prove the damaged items by photos and so on. I spended half an hours to return and got a gift card instead of money back.
Be aware buying at Pier 1. Don't expect old pier 1.

I haven't ordered anything from Pier I for awhile, so I don't know if this is a new policy, but I just received a print that I ordered. I don't like it and want to return it. No problem, except they don't give your money back, you get a STORE CREDIT. Are you kidding me? Plus I have to pay for shipping, they do not offer a flat fee. It will probably cost me more to send this thing back than what I paid for it. BEWARE!!!!

Products from other companies and resold. Materials and quality misrepresented. Paying for refund shipping. Told only gift cards for returns and time to receive item is weeks if not longer

I order something 20 days ago and have not received it. They of course charged my account immediately. I received an email today requesting a review of the product. I called Pier One and they said they are so sorry but it hadn’t shipped. I will never order from them again!

I ordered a TV Stand about 4-5 weeks ago from Pier 1. Unfortunately, the package arrived with zero tools for assembly (screws, washers, etc). I can’t tell you the amount of times I called to resolve this issue. The customer support is by far the worst in the business. I’m fine with losing some money to gain knowledge.... I’ll never order/buy a single product from this company again !

I purchased air freshener 3 weeks ago. It has moved farther away from where it originally shipped. It has been at the same location for the last 8 days. 1,700 miles from my house! They said not to call them back until another week went by. I have called 3 times & they keep telling me it will be here any time. Its kind of hilarious since its just sitting somewhere day after day after day.