The Petdirect website is extremely easy to sign up to, navigate and purchase the things I need for my dog. Auto deliver is great and I can adjust it as and when needed. Delivery is super speedy, I hav... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Excellent customer service, quick delivery, a great range of products and very competitive prices! What really sets Pet Direct apart is their proactive approach to customer service. They’ve called me... Näytä lisää
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Petdirect has the best range of pet products I’ve seen, with competitive prices and excellent service. The staff are friendly, knowledgeable and always happy to help. Great shop, great products and gr... Näytä lisää
Fast, my cat 🐈 cory loves ❤️ their creamy chicken 🐔 😋 puree cat treats by M-Pets that comes with a great sz spoon to squeeze and handfeed onto which I love as I don't get bits of food flicked onto... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Petdirect is proud to be New Zealand’s #1 Kiwi-owned pet supply retailer, dedicated to providing the best products and services for your beloved pets. With a passion for pets and their well-being, we offer an extensive range of high-quality pet food, accessories, toys, and healthcare solutions for cats and dogs. From everyday essentials to premium products, we’ve got everything your pet needs, backed by our expert advice and unmatched customer care. We’re not just a pet store; we’re here to help enhance the lives of pets and their owners. Our easy-to-navigate online store offers a seamless shopping experience with free shipping across New Zealand for orders over $79, including rural delivery, so your pet's favourite products arrive right to your door. Our loyalty programme, Pet Perks, exclusive discounts, and special anniversary treats, making each shopping experience rewarding. In addition to our online services, we’ve recently opened our first physical store in Takapuna, Auckland, where pet parents can enjoy a hands-on shopping experience, including a unique treat bar for dogs. At Petdirect, we believe in supporting pet owners with more than just products—we’re here to provide expert advice, tips, and guidance from our in-house veterinarians and partners like Mark Vette, New Zealand's leading dog trainer. As a brand, Petdirect is committed to responsible pet ownership and animal welfare, ensuring that every product we sell is safe, trusted, and loved by pets across New Zealand. Whether you’re shopping for your furry friend’s daily needs or something special, you can count on us for quality, value, and a genuine love for pets. Join the Petdirect family today and discover why we’re New Zealand’s favourite pet supply store!
Yhteystiedot
40 Jomac Place, 1026, Auckland, Uusi-Seelanti
- 0800 200 240
- support@petdirect.co.nz
- petdirect.co.nz
5,0
Erinomainen
2 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 66 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 kuukauden sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Easy to order what I needed for a great…
Easy to order what I needed for a great price and fast delivery
3. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Petdirect
Kia ora Joe,
What wonderful feedback to receive! We're so grateful you found our ordering process straightforward and that you scored a fantastic price with speedy delivery on top. Your kind words really make our day, and we can't wait to see you again soon! 🐾
Ngā Mihi
The Petdirect Team
Fast delivery which I needed for my dog…
Fast delivery which I needed for my dog Oscar!
3. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Petdirect
Kia ora Lesley,
What a wonderful review, thank you so much! We're thrilled we could get Oscar's essentials to you quickly when you needed them most. Your kind feedback means the world to us, and we can't wait to see you again soon! 🐕
Ngā Mihi
The Petdirect Team
Great store
Great store and a variety of choices. The service is really efficient and the customer service is helpful.
6. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Petdirect
Kia ora Alessandro!
Kia ora for the wonderful ⭐⭐⭐⭐⭐ review! We're thrilled to hear you've enjoyed browsing our extensive range and that our team could help you along the way. Your kind words mean the world to us, and we look forward to seeing you again soon! 🐾
Ngā Mihi
The Petdirect Team
Ultra quick delivery
Ordered on the weekend. Here Tuesday. Just 1 and a half business days. Good prices and I have 2 of my 3 products on auto repeat.
1. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Petdirect
Kia ora Yellow Suzuki Swift,
What an awesome review, thank you so much! We're thrilled your order arrived so quickly and that you're loving our speedy service. It's fantastic to hear you're already set up with Autodeliver on 2 of your products - that's the smart way to never run out of your furry friends' essentials! 🐾
Ngā Mihi
The Petdirect Team
Fast and reliable
Fast and reliable. Price is also not too bad
2. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Petdirect
Kia ora Mariana,
Kia ora for the wonderful feedback! We're thrilled you found our service speedy and dependable, and that our pricing works well for your whānau and furry friends. Your kind words mean heaps to us! 🐾
Warm regards,
Ngā Mihi The Petdirect Team
great service, great products
Fast, friendly & my cat loves their products
1. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Petdirect
Kia ora Maatakiwi,
Kia ora for taking the time to leave such wonderful feedback. We're absolutely thrilled that your cat is loving their products and that you've had a fantastic experience with our fast and friendly service. Your kind words mean the world to us! 🐱
Best wishes,
Ngā Mihi The Petdirect Team
Amazingly easy to use the website and…
Amazingly easy to use the website and delivery is super fast. 10 out of 10
28. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Petdirect
Kia ora Deb!
What wonderful feedback to receive! We're thrilled that you've found our website intuitive and that your delivery arrived lightning-fast. Your kind words mean so much to our fantastic team, and we can't wait to see you again soon! 🐾
Ngā Mihi
The Petdirect Team
pet proficient
Great pet retailer to deal with.
They have the range of food l like,helpful staff & prompt\ delivery.
1. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Petdirect
Kia ora Deborah 🐾
Thank you so much for your kind review! We're thrilled to hear you're happy with our fantastic range, our supportive team, and our speedy delivery. We can't wait to see you again soon!
Ngā Mihi
The Petdirect Team 🐱🐶
The delivery is exceptionally quick
The delivery is exceptionally quick. I’ve only had an issue with one order (of many) and it was resolved politely, quickly and accurately. I love that it’s a one stop shop for all my pet’s needs, and so quick I don’t have to plan too far ahead.
1. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Petdirect
Kia ora Lynda!
Thank you so much for the wonderful ⭐⭐⭐⭐⭐ review! We're thrilled to hear that our speedy delivery and one-stop-shop convenience are working so well for you and your furry friend. We truly appreciate your patience when that hiccup occurred, and we're so glad our team could sort it out swiftly. Your loyalty means everything to us, and we can't wait to keep exceeding your expectations! 🐾
Ngā Mihi
The Petdirect Team
Great product for good price delivered…
Great product for good price delivered super fast
1. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Petdirect
Kia ora Ria!
Thank you so much for the wonderful review! We're thrilled to hear you're happy with both the excellent product quality and our speedy delivery. Your kind words truly make our day, and we can't wait to see you again soon! 🐾
Warm regards,
Ngā Mihi
The Petdirect Team
Excellent company
Excellent company, fast delivery easy website thank you Petdirect
1. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Petdirect
Thank you so much, Adele! We're delighted to hear you had such a positive experience with us. We pride ourselves on making shopping quick and easy, and we're thrilled that our fast delivery and user-friendly website met your expectations. Your feedback means a lot to us, and we can't wait to help you again soon. Thank you for choosing Petdirect!
Great Experience
Easy to use website, great selection, and very fast delivery
1. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Petdirect
Thank you so much for the wonderful review, Redeye! We're thrilled to hear that you had such a great experience with us. Your kind words about our website, selection, and fast delivery mean the world to our team.
First purchase wont be the last
Im always hesitant to buy online however Pet Direct service and delivery was exceptional. Order placed mid-morning and delivered the following day to my rural address. Oustanding!
18. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Petdirect
Thank you so much for taking the time to leave such a positive review, Cherie! We're thrilled to hear that your first experience with Petdirect exceeded your expectations.
Pet direct are great to deal with
Pet direct are great to deal with. Prompt service & great selection in store.
28. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Petdirect
Thank you so much for the wonderful 5-star review, Philippa! We're delighted to hear that you had a great experience with us and that you appreciated our prompt service and selection. Thanks for choosing Petdirect!
Vastaus yritykseltä Petdirect
Thank you so much for taking the time to leave us a 5-star review, Dennis! We're thrilled to hear that you had a great experience with our service. Your positive feedback means a lot to us and motivates our team to keep delivering excellent results.
Pet Direct offer quality products at…
Pet Direct offer quality products at competitive prices. Fast delivery
1. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Petdirect
Thank you so much for taking the time to leave us a 5-star review, Yvonne! We're thrilled to hear that you're happy with the quality of our products and our competitive pricing. Fast delivery is something we take great pride in, and we're glad we could get your order to you quickly. We look forward to serving you again soon. Thanks for choosing Petdirect!
Pet Direct have a great range and their…
Pet Direct have a great range and their pricing and delivery is second to none. I would happily recommend Pet Direct to anyone looking for a great deal with excellent service.
3. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Petdirect
Thank you so much for taking the time to leave us this fantastic review, Dave! We're delighted to hear that you're happy with our range, pricing, and delivery service. Your recommendation means the world to us, and we truly appreciate your support!
Had a great experience
Had a great experience when required help from the helpdesk. Not only did they sort my problem with a wonderful attitude, they give me a discount on the items arrived rural the next day! Wonderful experience and made me feel secure in their response and help.
27. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Petdirect
Kia ora Jessica,
What fantastic feedback to receive! We're so thrilled that our helpful team could resolve your issue and that you felt supported throughout. It's wonderful to hear that we could make a difference with that discount too, and we truly appreciate you choosing Petdirect for your pet's needs. 🐾
Warm regards,
Ngā Mihi The Petdirect Team
Fast Shipping + Great Value
My order was shipped and arrived quickly, it was packaged well and great value for money!
27. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Petdirect
Kia ora Chanelle,
Thank you so much for the wonderful review! We're thrilled to hear that your order arrived promptly, was well-packaged, and offered fantastic value. Your kind words truly make our day, and we're delighted to be seeing you and your furry friends! 🐾
Looking forward to your next order!
Ngā Mihi
The Petdirect Team
Fast delivery and great product range
Fast delivery and great product range. Easy to use website for ordering. Remembers your furry friends.
28. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Petdirect
Kia ora Barb!
Thank you so much for the wonderful review! We're thrilled to hear that you had such a positive experience with our speedy delivery and diverse product selection. It's fantastic that you appreciate how our website makes it simple to order for your furry friends, and we love that our system remembers them for next time. 🐾
We look forward to seeing you again soon!
Ngā Mihi
The Petdirect Team
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