My original order of the Kim double 3 oak arrived incomplete, with multiple damaged parts. Pamo sent three replacement orders, all of which arrived in only plastic bags with no protection, therefore t... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I had a problem with connections and couldn’t get any help so I ended up going to Home Depot and getting a diff connection. I don’t like leaving bad reviews but their lack of response left no other ch... Näytä lisää
The product is excellent and shipping was seamless. We had to exchange one of our items for another and Angie was incredibly helpful walking me through the process for timely resolution. I highly reco... Näytä lisää
Great flexible solution to awkward closet spaces. It’s nice they have ready made configurations but I needed the DIY option. Very easy to design and put together yourself since they give you all the... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Industrial Design I urban Interior I unique& individual Our Industrial clothes rail for your home ✔️ clothes rails & industrial furniture in various sizes ✔️ Check it out -> www.pamo-design.com
Yhteystiedot
Saksa
- pamo-design.com
3,5
Keskitasoinen
465 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 79 %: iin saamistaan huonoista arvosteluista
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
I was sent the wrong rack to and no one…
I was sent the wrong rack to and no one could get back to me about it.
21. marraskuuta 2025
Vastaus yritykseltä pamo. design
Thanks so much for sharing your feedback — I’m really sorry to hear that you received the wrong rack, that’s definitely not the experience we want you to have.
We actually replied to your message a little while ago and just resent our email to make sure it reaches you this time. We’d really love to sort this out together with you as quickly as possible, so please check your inbox whenever you get the chance.
If you can’t find our message, just let us know — we’re here for you and happy to help until everything is resolved.
Warmly,
your pamo. team
I received no pieces to assemble only…
I received no pieces to assemble only the bars for the clothing rack. Very slow getting back to me for support having to wait over a week to assemble since receiving my item. Won’t be ordering again.
20. marraskuuta 2025
Vastaus yritykseltä pamo. design
Thank you for taking the time to share your feedback. I’m really sorry that the assembly took longer for you than expected.
When we first received your message, we still needed to clarify which exact parts were missing, as this wasn’t fully clear in the initial note. Once we had the details from you, we sent the replacement parts out right away. From our side, everything should now be resolved, and we hope you’re able to enjoy your rack as intended.
If there’s anything else you need or if something still isn’t right, just let us know — we’re always happy to help.
Warmly,
your pamo. team
easy to put together, good quality
the orders have been delivered on time..high quality.
10. marraskuuta 2025
Very basic assembly
Very basic assembly. Parts are from Germany, so don't match 16" wall spacing.
10. marraskuuta 2025
The rack arrived on time and was…
The rack arrived on time and was provided tracking. However, after assembling the rack, it was not sturdy at all. Requesting a refund.
14. marraskuuta 2025
Vastaus yritykseltä pamo. design
thank you so much for taking the time to share your feedback with us.
I’m really sorry to hear that your rack felt unstable after assembly — that’s of course not how it should be. Our racks are normally very sturdy when everything is tightened and set up as intended, and we’ve already emailed you a few tips that usually solve this right away. In most cases, it’s small details like connections that aren’t fully tightened yet.
If you’d like further help with this issue or prefer a different solution, just let us know — we’re absolutely here to make sure you end up with something that works perfectly for you.
Looking forward to hearing back from you so we can get this sorted for you quickly.
Warm regards,
your pamo. team
Buy these products!
The products are awesome! Aesthetically pleasing, so strong and sturdy, and easy to assemble and install. We purchased a Kim 1 and 2 Kim 2s. One item was back ordered and I was kept aware of the status. It was delivered quickly.
Highly recommend!!
7. marraskuuta 2025
Really happy with this closet system
Really happy with this closet system! I read some reviews and was concerned about ordering, but I had no issues (with parts missing), everything arrived quickly and set up was very easy! Highly recommend and will be using again somewhere else. Solid quality.
13. marraskuuta 2025
Love these!
5. marraskuuta 2025
Delivery was quick and it was exactly…
Delivery was quick and it was exactly what we were looking for!
30. lokakuuta 2025
Absolutely horrendous it’s been over a…
Absolutely horrendous it’s been over a month and half and they have not sent my product out.
I’ve been waiting and they take forever to respond. And there reply we are experiencing high volume.
I delayed launch of our new business layout for more than a month due to this company
13. lokakuuta 2025
Vastaus yritykseltä pamo. design
Thank you for taking the time to share your feedback, and I’m truly sorry for the frustration this situation has caused you. Especially with the delays affecting your business plans.
Your order was shipped out, but UPS wasn’t able to deliver it because the delivery address was a business location and was marked as closed during two delivery attempts. Unfortunately, the package was returned to us as a result. I’m really sorry that this wasn’t communicated clearly to you. You absolutely deserved a smoother experience and quicker answers from us.
We’ve already reached out to you directly and would love to get this resolved for you right away. We can resend your order to an address where someone can receive it during UPS delivery hours, or arrange a full refund. Whatever works best for you.
Thank you again for your patience. We truly appreciate the chance to make things right for you.
Twice in a row my order was randomly canceled
I placed an order weeks ago. Twice in a row I found out my order was "unintentionally canceled due to a technical error", but this was only discovered when I followed up again and again to ask what was going on. I got another email yesterday asking if I still wanted these items sent with a 10% discount to account for the error. I replied yes but STILL have not gotten any shipping notification or follow up. I honestly don't get what's happening. They seem like a nice company but the backend seems pretty disorganized.
28. lokakuuta 2025
Vastaus yritykseltä pamo. design
Thank you so much for taking the time to share your experience — and I’m really sorry for all the back and forth you’ve had to deal with. I completely understand how confusing and frustrating that must have felt.
I checked on your order, and it has already shipped out a few days ago. You should have received a confirmation email with the tracking details, so it’s possible it may have landed in your spam or junk folder.
If you still can’t find the shipping confirmation, just send us a quick note at support@pamo-design.de and we’ll be more than happy to resend the tracking link and make sure everything is on its way to you smoothly.
Thank you again for your patience. We truly appreciate it, and we’re here to help make sure everything turns out right.
Warm regards,
your pamo. Team
Wardrobe okay..hey it’s black pipes &…
Wardrobe okay..hey it’s black pipes & wood.customer service totally dire. Sent the wrong colour brackets. Emailed to a response how busy they are, after 5 days tried to call to an automated message “ we are so busy so can’t take calls” got a response days later with no apology just asking for a picture of the wrongly coloured brackets ( which are self explanatory no picture needed) now waiting in line again, may just spray paint them. My advise… don’t bother
Addendum: 18/11/25 … many thanks for advice to contact your support team, I had sent 3 messages , they confirmed new brackets would be sent . Still waiting for courier to receive 6days on … just really irritating alas
1. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä pamo. design
Thank you for taking the time to share your feedback — and we’re really sorry to hear about your experience. That’s definitely not the level of service we aim to provide.
It sounds like we really dropped the ball with the mix-up on the brackets and the delayed replies. We completely understand how frustrating that must have been, especially when you just wanted a quick fix.
If you’re still waiting on the correct parts, please drop us a quick note at support@pamo-design.de. We’d love to sort this out for you right away and make sure everything looks just as it should.
Thanks again for your honesty. It truly helps us improve.
Warm regards,
your pamo. Team
Looks great feels great
Looks great in my space. Lots of comments saying its not sturdy. Completely disagree. It needs weight so once i put my stuff on it, it felt great. Super easy to put together. They recommend 2 people but I was able to put it together myself (26yr old woman).
20. lokakuuta 2025
Vastaus yritykseltä pamo. design
Thank you very much for your feedback. We really appreciate that :)
Get some customer service that answers…
Get some customer service that answers emails or a phone number that works
20. lokakuuta 2025
Vastaus yritykseltä pamo. design
We’re really sorry to hear that you felt we weren’t available to help. That’s definitely not the experience we want you to have. We’ve actually replied to each of your messages and shared the requested information via email, but it sounds like something may not have come through on your end.
We’d love to make sure everything’s fully sorted for you. Could you please check your spam or junk folder, or just send us a quick note again at support@pamo-design.de? We’ll be happy to jump right in and help you out.
Thanks for giving us the chance to make this right.
Warm regards,
your pamo. Team
I thought it would have been sturdier
I thought it would have been sturdier. It’s pretty wobbly.
24. lokakuuta 2025
Vastaus yritykseltä pamo. design
Thank you for sharing your feedback! We’re really sorry to hear that your clothes rack feels a bit wobbly. It should actually be very sturdy once assembled correctly. Sometimes a small adjustment during setup can make a big difference.
We’d love to take a closer look and help you with this. Could you please reach out to us at support@pamo-design.de? Our team will be happy to check your case and make sure everything is perfectly stable.
Warm regards,
your pamo. Team
KIM DOUBLE 3 – Sturdy clothes rails
When we first ordered, we did not receive the complete closet system and I was disappointed. Once I contacted customer service, my disappointed faded. They were responsive and the new closest system arrived quickly. The closet system itself is very well made and I am extremely pleased both with the system and the company. I would recommend.
16. lokakuuta 2025
The past few orders everything was fine…
The past few orders everything was fine but the last one I was surprised that no screws came.
14. lokakuuta 2025
Customer service is not helpful
Received my rack over a month ago with the wrong parts according to the instructions on the website. There is some fault on the behalf of my email provider by but to date, and whilst contacting over three different platforms (email, instagram, WhatsApp) I have not had a solution to the issue.
Currently still unable to use the system so it is an expensive obstacle in my house
23. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä pamo. design
Thank you for your feedback. We’re very sorry that our emails didn’t reach you. After checking this with you, we found that the issue may have been caused by your email provider blocking our messages. Our support team did respond promptly to your initial inquiries, but unfortunately, you never received those replies.
Once we got in touch via Instagram, we were happy to assist you directly and work out a solution together. We always aim to provide fast and helpful support, and we appreciate your patience while we resolved the communication issue.
If you ever need help again, please feel free to reach out — we’re always here for you.
Warm regards,
Your pamo. Team
Good choice!
Delivered super quick, easy to put up, and is withstanding good weight of clothes, solid structure. very much Enjoy this order.
8. lokakuuta 2025
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