My original order of the Kim double 3 oak arrived incomplete, with multiple damaged parts. Pamo sent three replacement orders, all of which arrived in only plastic bags with no protection, therefore t... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I had a problem with connections and couldn’t get any help so I ended up going to Home Depot and getting a diff connection. I don’t like leaving bad reviews but their lack of response left no other ch... Näytä lisää
The product is excellent and shipping was seamless. We had to exchange one of our items for another and Angie was incredibly helpful walking me through the process for timely resolution. I highly reco... Näytä lisää
Great flexible solution to awkward closet spaces. It’s nice they have ready made configurations but I needed the DIY option. Very easy to design and put together yourself since they give you all the... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Industrial Design I urban Interior I unique& individual Our Industrial clothes rail for your home ✔️ clothes rails & industrial furniture in various sizes ✔️ Check it out -> www.pamo-design.com
Yhteystiedot
Saksa
- pamo-design.com
3,5
Keskitasoinen
465 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 79 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Most say, not happy.
Although we received the order at last, it was almost 2 months late, which made a big impact on our timeline for our store rebranding launch. When we placed the order, delivery dates were a week away, and that was incorrect. Also, trying to reach out to customer service was extremely difficult. No one answered and it was after 3 to 4 messages that someone finally replied with a somewhat accurate answer.
6. tammikuuta 2026
Vastaus yritykseltä pamo. design
Hi Ana,
Thank you for sharing your feedback. We’re very sorry that we didn’t respond promptly to your messages – we experienced a high volume of inquiries, which is not our standard, and we apologize for the frustration this caused.
Your order included items that were available by pre-order, which is why the shipment couldn’t be sent immediately. We always indicate pre-order items on our website, but we’re working on making this even more transparent and clear.
We sincerely apologize for the inconvenience this caused and appreciate your patience as we continue to improve our processes.
Thank you again for your feedback – it helps us get better!
Best regards,
The Pamo-Design Team
Vastaus yritykseltä pamo. design
Hi Jacob,
Thank you for reaching out and letting us know! We’re sorry to hear that the poles arrived bent. We’ve sent you an email regarding your issue so we can work together to find a solution.
We appreciate your patience and understanding!
Best regards,
The Pamo-Design Team
Great product
Great product! Super fast shipping! We will continue to purchase from pamo
7. tammikuuta 2026
My item was marked as delivered but…
My item was marked as delivered but returned to the company. I have reached out several times for a refund or to have the item resent with a we will get to you when we can response.
26. joulukuuta 2025
Vastaus yritykseltä pamo. design
Hi Loendy,
We’re very sorry for the inconvenience and for the delayed response. Thank you for your patience!
We’ve already replied to your email and have arranged for a replacement shipment to be sent to you. You should receive it soon.
If you have any further questions or concerns, please don’t hesitate to reach out – we’re here to help!
Thank you again for your understanding.
Best regards,
The Pamo-Design Team
Beautiful!
Im a seamstress and chose this based on the fact it will hold up to 750 lbs and wedding dresses can be heavy
It is a beautiful design and went up fairly easily. My only criticism is that they sent black screws for the gold rods. I switched them out for brass and it looks so much better.
5. tammikuuta 2026
About half of the metal bars were not…
About half of the metal bars were not level when all set up. It’s less noticeable with clothes on it. Still looks good. Hope it holds up!
5. tammikuuta 2026
Easy to put together and came very fast
2. tammikuuta 2026
Disappointing
Sent multiple emails with no response.
Bought multiple products, with 3 full kits. 2 kits were great but the 3rd was horrible. Threads were messed up and wouldn't tighten into flanges. Couplings were different than first two sets so they didn't match.
The flanges didn't all match either (some had holes and some didn't).
31. joulukuuta 2025
Vastaus yritykseltä pamo. design
Hi Jeff,
Thank you for your feedback and for letting us know about your experience. We’re very sorry for the issues you encountered with your third kit.
In the meantime, we have already responded to your inquiry. If you’d like, we can also send you the flanges from the previous batch so that everything matches and you get a uniform look – we’ve just sent you another email regarding this.
If you still have any questions or need further assistance, please don’t hesitate to reach out to us anytime. We’re here to help!
Thank you for your patience and understanding.
Best regards,
The Pamo-Design Team
Rust, dents, and no communication from customer service
I received my parts around the beginning of December. Started building it and realized that a good portion of the closet was covered in dents and some had already extensively rusted. I contacted customer service to get replacement parts, but the first response I received was asking me to follow up if I still needed help with my request which wasn't even fulfilled. Followed up twice at this point, and seems like I'm not getting a response at this point.
Follow Up: They sent me a replacement part and faced the same issue with rust inside the pipes. Ended up having to pay for shipping to return them, which ended up resulting in losing out around $100, which is half the price of what was purchased.
15. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä pamo. design
Hi,
Thank you for your feedback and for bringing this to our attention. We’re very sorry for the delay in response – due to the holidays, we received a high volume of requests, but of course this is no excuse for the delay.
It should never happen that parts arrive rusted or dented, and this certainly does not meet our quality standards. Unfortunately, since the review was submitted anonymously, we’re unable to match your issue to an order.
If your concern has still not been resolved, please feel free to reach out to us directly at support@pamo-design.de
so we can assist you further and make things right.
Thank you very much for your patience and understanding.
Best regards,
The Pamo-Design Team
The material looks strong
The material looks strong, and it's easy to assemble. On the other hand, when it's done, it doesn't really stay still, and it can move or shake if I touch it.
30. joulukuuta 2025
We are very pleased with the quality of…
We are very pleased with the quality of the racks. They look very nice in my new bridal store.
29. joulukuuta 2025
DO NOT BUY! THEY SENT WRONG ITEM & GHOSTED ME!
Absolute nightmare. I ordered the Black Clothes Hangers and they sent me a Wall Rack instead, which I literally cannot use. Mistakes happen, but I reached out to customer service immediately and have received ZERO replies.
They took my money, sent the wrong product, and are now ignoring me. Customer service is nonexistent. DO NOT BUY FROM THIS COMPANY.
8. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä pamo. design
Hi,
We’re very sorry for the mistake and for the delayed response – this should never happen. After the holidays, we experienced a high volume of inquiries, which caused the delay in getting back to you, and we sincerely apologize for that.
We have replied to your message and are ready to assist you further. If there’s anything else you need or if the issue isn’t fully resolved, please don’t hesitate to reach out – we’re here to help.
Thank you for your patience and understanding.
Best regards,
The Pamo-Design Team
We haven’t received our order still
We haven’t received our order still. We have recyead out for refund and not body has reached back to us
17. joulukuuta 2025
Vastaus yritykseltä pamo. design
Hi Victoria,
We’re very sorry for the delay and any frustration this has caused. We’ve already replied to your email regarding your order, but to be safe, we’ve just sent it again to make sure it reaches you.
If you still have any questions or need further assistance, please don’t hesitate to reach out – we’re happy to help and make sure everything gets sorted.
Thank you for your patience and understanding.
Best regards,
The Pamo-Design Team
I’m still waiting to hear back about…
I’m still waiting to hear back about getting a replacement. No one’s gotten back to my email yet.
3. joulukuuta 2025
Vastaus yritykseltä pamo. design
Hi Myles,
Thanks for reaching out! We completely understand your concern and apologize for any delay in communication. We’ve already replied to your email and are currently waiting for your response regarding the replacement shipment.
Just to be safe, we’ve sent our message again to make sure it reaches you. Once we hear back from you, we’ll make sure everything gets sorted quickly.
Thank you so much for your patience – we really appreciate it!
Warm regards,
The Pamo-Design Team
High quality and easy to assemble
25. marraskuuta 2025
This is a gift for Chrismast...
This is a gift for Chrismast.... so I have not opened the box yet. The only think i can say right now is that I was impressed how fast it was delivered.
2. joulukuuta 2025
Vastaus yritykseltä pamo. design
Thank you for taking the time to share your feedback – we’re sorry to hear that the product didn’t meet your expectations.
Our racks are generally very stable and should not wobble when assembled correctly. So far, we haven’t received a direct message from you, which means we haven’t had the chance to look into your specific setup yet. In many cases, small details during assembly (such as tightening the connections evenly or aligning the rack correctly) can make a big difference to overall stability.
Please feel free to reach out to us directly – we’d be more than happy to check this with you and help make sure your rack stands as solidly as intended.
Best regards
your pamo. Team
Our order arrived incomplete
Our order arrived incomplete. And when you sent the missing items, you sent the wrong ones. This is the worst service ever.
17. marraskuuta 2025
Vastaus yritykseltä pamo. design
Thank you for sharing your feedback. I’m really sorry to hear that this was your experience. I completely understand how frustrating it is when parts seem to be missing and things take longer than expected.
I’ve double-checked your case to make sure we can get this sorted for you. We sent exactly the parts that were marked as missing in the manual you shared with us. When you let us know that these weren’t the correct ones, we reached out again to clarify which pieces you actually needed. But we unfortunately never received a reply. Without that information, we can't figure out a solution.
If you could let me know which parts you’re still missing, I’ll be more than happy to get the correct replacements sent out to you right away. We’re here to help and will make sure this gets resolved for you.
Warm regards,
your pamo team
Vastaus yritykseltä pamo. design
Thank you for taking the time to leave your feedback. I’m really sorry to hear that your order hasn’t reached you yet — I know how frustrating that must feel.
We’re already in contact with you and are actively supporting you with the courier so we can get this sorted for you as quickly as possible. We’re absolutely here to help until everything is resolved.
If there’s anything else you need in the meantime, just let us know — we’re happy to support you.
Warmly,
your pamo. team
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