Pajar Canada Arvostelua 

This company is appalling they FRAUDS!! Don’t send your goods then try sending false tracking number that isnt identifiable then when this is challenged very avoidant on sending anymore details and say they not accepting any responsibility and offer 40% refund 😳 Are they for real!! It’s 2023 do they really think people will accept being blatantly ripped off.

It comes as no surprise that I find negative reviews on the company. It cost me over 30.00$ to return a coat that cost nearly 400.00$. This company is so ruthless when it comes to returns and making the customer pay for it themselves. They only cover the return cost for exchanges but there were no coats left in medium. I even suggested they give me credit so that I could buy a coat in the future that I liked and they still said no. They care very little about their customers and only on making profit. There are more civilised Montreal based companies similar to them selling the same types of product - support them instead.

The worst Canadian brand I've seen. There is no way to get in touch with their customer service. After a week of numerous contacts, I'm still waiting for someone to get back to me on my return inquiry. Even I have learnt that they will charge extra for return, I want to do it anyway just to pay for the lesson learnt. Stay away from this Canadian brand

Although this company can and do make fine boots for winter. This extends only to their Heritage collection. The rest are pure Chinese junk. Of course, one can find perfect items made in China and by perfect I truly mean perfect. However, perfect costs the same worldwide and if the cost is 33% less than something made in Canada, then it's simply Chinese junk, which should sell for 80% less than the Canadian product.
Simply be aware that only their Heritage collection is value for the money spent. You are far better off going to lower priced Chinese vendors than buying the same quality at much higher prices from this very reputable manufacturer. It is indeed a pity to see them fall into the Chinese pricing trap.

Bought a pair of $250 boots for my grandma as a Christmas gift. Package was delayed and when we opened the box it was a size 8.5 instead of the 6 that was ordered. Checked the packing list in the box and saw it was for someone else. They shipped me someone elses boots. I contacted the online customer service which they proceeded to tell me the exchange or refund policy. I chose the repurchase and return option because my grandma really wanted these, if it wasnt for the sake of my grandma i would not be continuing business with this company. I initally bought the boots at a 15% discount but that was not offered to me again for repurchase, I had to specifically tell them i want to be compensated for this mistake and they gave me just the 15% so i can buy them again at the same price. Offering me the initial discount should be a given. The customer should not be shelling out additional money to repurchase the same boot because Pajar made a mistake and sent my boots to god knows where. I am constantly having to email customer service to chase them on sending me the return shipping label, their respond time is slow and when they do reply its just empty apologies with no action to back it up. The nonexistent compensation for wasting customer time and minimal effort from this company for THEIR mistake, really shows how little they value their customers. After this purchase I will not be shopping at this company again and would not recommend others to buy from them.

To say that it's been a dreadful experience would be an understatement. Everything they could do wrong, they did wrong.

First off, they took ages to dispatch the boots. One operator said Purolator was to blame and another that they had recently moved their stuff to a new warehouse. Contradictory and false.

They never provided me with a tracking code until after receiving the package. How useful!

As I unbox and take a look at the boots I notice right away the Pajar metal badge on the side of the upper is missing. They were a pair of Vascos by the way. I put them on and they are huge! Their size chart is completely off! I checked that a million times because I had to have them shipped overseas and wanted to avoid bullsh!t like this! The boots were 3 centimeters longer than what stated. Ridiculous.

I let them know and they offered to send me a badge I can apply on the boots myself. Fvcking absurd! Oh and a 10% discount as if was going to buy from them again...

I said I wanted to return the boots and get a refund. The customer service said they needed to contact the higher ups to get permission for the return form and a return address. It felt unreal as this took a week of soliciting.

They finally email me this return form that you must fill carefully with an authorized code (which also needs to appear on the box) and other information otherwise they will not issue a refund. Of course I had to anticipate the return cost (that PayPal thankfully refunded me).

They receive the package and I let them know it's been delivered because they didn't bother to give confirmation. They said everything is ok and they will proceed with a refund. Too bad they only go back to sleep again and I have to pester them again. At this point they tell me they're going to refund me by the end of the day. Guess what? They don't.

After the weekend I contact them and they don't even respond (probably because they are butthurt about something) so I call PayPal and file a fvcking complaint against them. The day after they finally issue the refund and the nightmare is over. All of this lasted 40 days.

Steer clear from this company. The items might look good quality but I think they are still overpriced and it's totally not worth the headache.

What a waste of time.

On Black Friday 2019, I decided to make myself a Christmas gift and buy "Pajar Mens EXO LIGHT NYO Winter Boots" on overstock, which attracted me with their cool appearance, waterproof and the ability to keep feet warm up to -30 Celsius. When I chose the size, I open the official website of the Pajar company, I measured the length of my foot (~26 centimeters), and made sure that the site indicated that 26 centimeters corresponds to 42 EU size. I bought it on overstock from the seller BHFO. What was my surprise when the shoes arrived to me from the USA to Moldova, that the actual size of the insole of the shoes was about 27.5 centimeters. The shoes, meanwhile, it was stated EU 42/Japan 26... And of course, the shoes were dangling on my leg no matter how much I tightened the laces. When I realized that my Christmas was ruined, I tried to return the shoes to the seller, and get compensation for postage. The seller didn't immediately agree to reimburse the cost of postage and get the shoes back, but after I provided all the evidence of the marriage and contacted overstock support, he agreed. At the same time, I wrote an email about this problem directly to the Pajar, I was happy to help with information about this problem directly to the manufacturer. The fact is that on Black Friday the price of the boots on overstock was $160 while on the Pajar site they cost $275, and of course, I was happy to get a discount from the seller for what would still buy these shoes. And when Pajar support responded to me after a fairly long period of time, they said that since I am not in North America, they would like to know how I see the solution to this problem. I told them that I would be happy to get a discount that would eventually buy my own Christmas gift ($275 for me is an incredible price for shoes). In addition, I told the support that I use mail forwarding service to buy things in the USA and send them to me in Moldova, so it is not a problem for me that Pajar sends purchases only to the USA and Canada. And then I was told that I can use the mail forwarding service to purchase on their website. At this point, I was confused, because I had just written exactly that to them. Then I asked them to re-read the first message where I describe my problem and try to find a solution to this problem. And then they stopped answering me.

Dear Pajar I liked these shoes, and I was sorry to part with them due to the fact that you have problems with the size. But my main motivation wasn't to write to you for a discount or free shoes. I wrote to help you. Because if you have problems with dimensions at the factory, you should know about it. I am disappointed that I was treated as an unimportant client and that I was left without a gift at Christmas.