I purchased the Shark 3 pump which I loved as pumped up 2x SUP’s very quickly but unfortunately it stopped working after 18 months. I contacted OutdoorMaster & after a couple of emails to them with de... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Originally, our glasses did not arrive when it said they were. Either it was porch pirated or some other issue caused the package to never show up. However, the support team sent us another pair free... Näytä lisää
Yritys on vastannut
Customer service was very fast and prompt. After detailing my problem they quickly took care of the issue and made everything right. Great appreciated!
Yritys on vastannut
Ho acquistato una tazza termica la cui confezione riportava per ben 2 volte la dicitura "coperchio apribile a prova di perdite", motivo per cui ho deciso di acquistare il prodotto. Durante il... Näytä lisää
Yritys on vastannut
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Yrityksen kirjoittama
OutdoorMaster® believes that all of us deserve the opportunity to enjoy the joyful experience of participating in outdoor sports. As we were unhappy with the general situation of good outdoor gears costing way too much money, we now have our brand to bring cutting-edge technologies to mid-priced products. What's more, we had become, in 2021, one of the Official Supplier to the U.S. Ski Team named by The U.S. Ski and Snowboard Association (USSSA)
Yhteystiedot
600 W Terrace Dr, Suite A, 91773, San Dimas, Yhdysvallat
- +1 (626) 422-1196
- care@outdoormaster.com
- outdoormaster.com
4,1
Hyvä
315 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 94 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Good quality, great value
I like OM for 2 reasons, it's good quality and it's great value. I love outdoors but I have little time for it so I spend a weekend or two in the mountains and I ride my bike very little. OM has the gear that offers the right protection and features and it does not cost an arm and a leg.
14. helmikuuta 2025
Vastaus yritykseltä OutdoorMaster
Thank you so much for sharing this! We're thrilled to hear that our gear fits your lifestyle and offers the protection and value you’re looking for. Hope you enjoy every moment outdoors—no matter how short! 🚴♂️
Vastaus yritykseltä OutdoorMaster
Hello Raman, thank you for your kind words! We're always to help. Hope you have an amazing time on the slopes!
Fast response to my support request.
2. huhtikuuta 2025
Vastaus yritykseltä OutdoorMaster
Hello John, thanks for your feedback! We're glad we could assist you quickly. Let us know if you need anything else!
The helmet was better than expected
The helmet was better than expected, and the goggles too!
Effortless ordering and quick delivery.
18. helmikuuta 2025
Vastaus yritykseltä OutdoorMaster
Hello Corky, thanks so much for your kind words! We're thrilled to hear you’re happy with the helmet and goggles. Glad the ordering and delivery went smoothly too—enjoy your rides!
The producto is good but it came…
The product is good but it came without the original box and packaging.
13. maaliskuuta 2025
Vastaus yritykseltä OutdoorMaster
Hi Fernando,
Thank you for your feedback! We're really glad to hear you’re happy with the product.
We're sorry to hear that it arrived without the original box and packaging. Since there were two items in your order, could you kindly let us know which product was missing the packaging?
Also, if possible, could you let us know whether the packaging might have been discarded? If you still have it, would you mind sending us a few photos? Alternatively, a brief description of how the packaging looked when it arrived would be very helpful.
We’d like to understand the situation more clearly so we can continue improving our products and services.
We’ve reached out to you via email, and if you have any questions or further details to share, please feel free to reply to this email directly—we’re happy to help!
Thanks again for bringing this to our attention. We really appreciate your support!
Looking forward to your further response.
Sincerely,
Iris
OutdoorMaster Support
Vastaus yritykseltä OutdoorMaster
Hello Rodney, thanks so much! We're glad to hear everything worked out perfectly. Enjoy!
Bought two helmets
Bought two helmets. They are great. Kept us warm on cold days and took out lining on warm days.
5. maaliskuuta 2025
Vastaus yritykseltä OutdoorMaster
Hello CeCe, Thanks for the great feedback! Glad the helmets kept you comfortable in all conditions! Enjoy!
Comfortable goggle
I purchased the ULTRA Snow Goggle for myself 2 years ago and the same goggle for my wife 1 year. The magnetic feature works really good. Strong to stick on google and easy to take off. So far, our experience is good!
24. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä OutdoorMaster
Hello Gavin, we’re thrilled to hear that both you and your wife have been enjoying the ULTRA Snow Goggles with the magnetic lens system! Your feedback about the stronghold and ease of lens changes perfectly captures what we aimed to achieve with this design.
Vastaus yritykseltä OutdoorMaster
Hello CPrior, we’re thrilled to hear that your goggles are performing well and staying mist-free! Thank you for sharing your experience. Enjoy your life!
Great style
Great style! Good quality and protective gear. Over all the style and colors matched well with the rest of the gear I have. Wish I could share a picture.
15. helmikuuta 2025
Vastaus yritykseltä OutdoorMaster
Hello Chelsea, thank you for your kind words! We’re thrilled to hear that you love the style, quality, and colors of the gear, and that it matches well with your collection. We’d absolutely love to see a picture if you ever get the chance to share one!
Good customer support
Bought a SUP pump which was delivered fast and is of good quality. Had a defect on the nozzle adapter and the communication with the support was helpful and easy.
5. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä OutdoorMaster
Hello M, thank you for your feedback! We’re glad to hear that you’re satisfied with the delivery and quality of the SUP pump. We apologize for the issue with the nozzle adapter, but we’re happy that our support team could assist you effectively.
Excellent service
Excellent service. One of my helmets was missing a small part, and it was send right away.
6. maaliskuuta 2025
Vastaus yritykseltä OutdoorMaster
Hello Diego, Thank you for your kind words! 😊 We're happy to have resolved the issue quickly for you!
Excellent pump
Excellent pump. Very quite and quick. Used it a lot. We use it connected to lithium golf trolley battery which we can then blow up paddle board nearer the water. Just gathered a few connections to get it connected. Saves being close to car .
12. syyskuuta 2024
Vastaus yritykseltä OutdoorMaster
Hello Lan, Thank you for your feedback! We're so glad the pump is working great for your paddleboard adventures! Nice day!
Mistakes were made and made up for.
Mistakes were made, but accountability was maintained and the situation was made right. I ordered googles and a helmet for a skiing event and paid for the expedited shipping. Neither items arrived on time and the helmet was severely delayed. Outdoor Master refunded my shipping cost without question and stayed with me throughout the process of the helmet being stuck in transit. There were never excuses or punting of responsibility. The products are quality and the service did the best they could provided the struggles.
6. maaliskuuta 2025
Vastaus yritykseltä OutdoorMaster
Hello Erik, thank you for your understanding and kind words – we're glad we could resolve the issue and appreciate your support!
Don’t hurt my earsI
I tried other earbuds in my ski helmet and they just hurt my ears. These do not! And they sound quite good. Easy to operate even when they are in your ear flaps. Big clicky button.
3. helmikuuta 2025
Vastaus yritykseltä OutdoorMaster
Hello Tyson, thank you for sharing your experience! 🎧 We're thrilled to hear the earbuds are comfortable and sound great in your helmet!
Terrible customer service.
28. helmikuuta 2025
Vastaus yritykseltä OutdoorMaster
Hello D,
Thank you for your feedback, and we sincerely apologize for any frustration you’ve experienced.
We’ve already reviewed your situation and have sent you an email to address your concerns. Our goal is to resolve this as quickly as possible, and we appreciate your patience as we work toward a solution.
Please feel free to reach out if you have any further questions or if there’s anything else we can assist with. We’re committed to providing you with the best possible service.
Have a nice day!
Vielseitiges Angebot
Tolle Auswahl und attraktive Produkte zu einem erschwinglichen Preis.
4. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä OutdoorMaster
Bonjour, merci pour vos aimables paroles ! Nous sommes ravis que vous aimiez notre sélection et que vous trouviez nos produits attrayants et abordables. Si vous avez des questions ou si vous avez besoin d'aide, n'hésitez pas à nous contacter. Bon shopping ! 😊
Great price for my shark pump and excellent service
Bought a pump for my paddleboard in August. Quick delivery and excellent performance from my pump. When I had an issue with a part, Iris from customer service responded promptly and arranged a quick replacement. Excellent service, I also got a great price compared to the same product elsewhere. Highly recommend.
2. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä OutdoorMaster
Hello Emma, thank you for your kind words! We're thrilled to hear that you're happy with your pump and our customer service. Iris will be delighted to know she can assist you quickly. We truly appreciate your support and recommendation—enjoy your paddleboarding adventures!
Brilliant Goggles with some stock issues
Ordered some Falcon Goggles, they were fantastic. Worked really well with my Smith Helmet. Only downside is not being able to order additional Zeiss lenses at the moment. Would give 5 stars if more stock available.
24. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä OutdoorMaster
Hello Dan, thank you for your great feedback! We're so glad to hear that the Falcon Goggles worked well with your Smith Helmet. We completely understand your frustration with the lens availability, and we're working hard to restock them. We appreciate your patience and hope to have them available soon! Thanks again for your support!
Easy to navigate on the website
Easy to navigate on the website. I like the helmet I bought. I did not care for the automatic discount. Why not price the items correctly to begin with?
22. tammikuuta 2025
Vastaus yritykseltä OutdoorMaster
Hello David, thank you for your feedback! We're glad to hear you found our website easy to navigate and that you like the helmet. We apologize for any confusion caused by the automatic discount. We aim to offer promotions to give customers the best possible value, and we appreciate your input on this. If you have any other questions or suggestions, feel free to reach out!
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