I purchased the Shark 3 pump which I loved as pumped up 2x SUP’s very quickly but unfortunately it stopped working after 18 months. I contacted OutdoorMaster & after a couple of emails to them with de... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Originally, our glasses did not arrive when it said they were. Either it was porch pirated or some other issue caused the package to never show up. However, the support team sent us another pair free... Näytä lisää
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Customer service was very fast and prompt. After detailing my problem they quickly took care of the issue and made everything right. Great appreciated!
Yritys on vastannut
Ho acquistato una tazza termica la cui confezione riportava per ben 2 volte la dicitura "coperchio apribile a prova di perdite", motivo per cui ho deciso di acquistare il prodotto. Durante il... Näytä lisää
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OutdoorMaster® believes that all of us deserve the opportunity to enjoy the joyful experience of participating in outdoor sports. As we were unhappy with the general situation of good outdoor gears costing way too much money, we now have our brand to bring cutting-edge technologies to mid-priced products. What's more, we had become, in 2021, one of the Official Supplier to the U.S. Ski Team named by The U.S. Ski and Snowboard Association (USSSA)
Yhteystiedot
600 W Terrace Dr, Suite A, 91773, San Dimas, Yhdysvallat
- +1 (626) 422-1196
- care@outdoormaster.com
- outdoormaster.com
4,1
Hyvä
315 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 94 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Perfection
3. helmikuuta 2025
Vastaus yritykseltä OutdoorMaster
Thank you so much for your feedback! We're thrilled to hear that everything was perfect for you. We appreciate your support and look forward to serving you again soon!
headphones are OK
headphones are OK, they don’t pick up on my voice command commands as much through my helmet as my old one did
18. helmikuuta 2025
Vastaus yritykseltä OutdoorMaster
Hello, thank you for sharing your feedback! We're glad the headphones are working for you, though we understand your concern about the voice command sensitivity. We’ll definitely take this into consideration for future improvements. If you have any other questions or need assistance, feel free to reach out!
Customer Service and Delivery are terrible
I ordered two replacement goggle lenses on February 12th, 2025 for an upcoming ski trip where I leave March 1st thinking that would be plenty of time to receive them. I heard nothing relating to my order and couldn't track it on the website so I reached out on Feb 24th. The next day I was told that the package had been delivered to a front door in city an hour away from where I live. First of all, it takes over a day every time to get a response from the customer service. Secondly, when I informed them that it was delivered the to wrong city entirely, the customer service emailed and basically told me to look harder for it, and to check my neighbors house or my lawn. I live in an apartment with no lawn or porch and only one mail room and again the package says its not even in the same city. I again told them that I don't live in the city it was delivered to and just this morning I was told they will have to open an investigation with the carrier. At this point I would be happy just to get a refund but it seems like customer service is doing everything to NOT take responsibility. It has been a very frustrating experience and don't plan to ever use Outdoor Master again and will be dissuading anyone I know from using it either.
24. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä OutdoorMaster
Hello Cameron,
We sincerely apologize for the frustration this situation has caused.
Please know that we take this matter seriously, and we’ve already initiated an investigation with the carrier. We understand your concern about the delivery location, and we will continue to follow up with them to resolve this issue.
We will keep you updated on the progress of the investigation via email and work towards finding a solution. We truly appreciate your patience and understanding as we look into this matter further.
Nice day!
My son loves his new goggles
My son loves his new goggles. They were one of the few kids goggles that we could find with interchangeable lenses. Very easy to remove and replace different lenses.
6. helmikuuta 2025
Vastaus yritykseltä OutdoorMaster
Hello Sean, thank you for the fantastic review! We're so happy to hear your son loves his new goggles and that the interchangeable lenses have worked so well for you.
The amount of time it took for them to…
The amount of time it took for them to be delivered. 3 weeks!
28. tammikuuta 2025
Vastaus yritykseltä OutdoorMaster
Hello Christy,
Thank you for your feedback.
We apologize for any inconvenience caused by the delay in processing your order. Since your order was placed during our public holiday, it may have experienced some delays. We truly regret any inconvenience this may have caused you.
We value your feedback and will strive to improve our services in the future. Thank you for your understanding and patience.
Thanks for your support.
Have a nice day!
Great company
Great company. Not only a good ski goggle but a all around goggle. Thanks for the quad racing sponsorship.
27. helmikuuta 2025
Vastaus yritykseltä OutdoorMaster
Hello Jeremy, thank you for the amazing review! We're thrilled you love the goggles and appreciate your support. It’s our pleasure to sponsor quad racing, and we’re excited to be part of your journey! 🚀😎
Super product and great customer service
Purchased pair of pro snow goggles. Particularly like the ability to quickly swap lenses to cope with variable visibility conditions.
Had minor issue, but this was quickly and easily sorted out with an email to their Customer Services team
22. helmikuuta 2025
Vastaus yritykseltä OutdoorMaster
Hello Sue, thank you for the great feedback! We're so glad you're enjoying the lens-swapping feature of your Pro Snow Goggles. We're also happy to hear that our Customer Service team was able to assist you quickly.
Ça nous fait plaisir de pouvoir trouver…
Ça nous fait plaisir de pouvoir trouver ces chaussettes de ski à 85% de matière en cotton. Lorsque mon colis est perdu, le service client m a vite trouvé une solution. Je recommande.
16. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä OutdoorMaster
Bonjour, merci pour votre merveilleux retour ! Nous sommes ravis que vous aimiez les chaussettes de ski et apprécions vos aimables paroles à propos de notre service client. Nous sommes toujours là pour vous aider ! 😊
Vastaus yritykseltä OutdoorMaster
Hello James, thank you so much for your kind words! We're thrilled you love the goggles.
Great goggles at a great price
Bought some goggles for my son. The goggles arrived after a week. They are a fantastic piece of kit for the price and come with a lot for the price. They were really good on the slopes. Highly recommended.
28. tammikuuta 2025
Vastaus yritykseltä OutdoorMaster
Hello Andy, we appreciate your feedback! So happy you’re enjoying your new goggles! 😎👍
Poor Customer Support
Poor Customer Support
Dear Outdoor Master Customer Support,
I am extremely disappointed with the level of customer service I have received regarding my recent order.
I ordered a ski jacket, which was shipped from China (which I have no issue with). However, the delivery status indicates "DELIVERED," yet I have not received my package.
I reached out to your team to report the missing package, and I was informed that the local logistics provider is USPS. However, I never received any notification from USPS regarding an incoming package.
Upon following up again, your team provided proof of delivery, which clearly shows that the local logistics provider delivered my package to the wrong address. Despite this, your response was to ask me to contact the logistics provider, STS, directly at 312-973-0324 during their business hours. Additionally, you suggested that if I cannot retrieve the package, I should request a stamped non-receipt certificate or a complaint proof from my local post office before you can proceed with further investigation.
At this point, it is highly likely that my package is lost for good. While I understand that the misdelivery was caused by the logistics provider and not Outdoor Master, I am extremely disappointed that your resolution is to place the burden on me, the customer, rather than offering a replacement or taking direct action on my behalf.
This is an unacceptable way to handle such issues, and I expect a fair resolution. I would appreciate a prompt response with a solution that does not require me to do all the legwork for a mistake that was not mine.
Looking forward to your prompt resolution.
26. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä OutdoorMaster
Hello Kobe,
Thank you for reaching out and sharing your feedback.
We sincerely apologize for the inconvenience and frustration this situation has caused. We fully understand your concerns regarding the misdelivery, and we’re committed to resolving this issue as quickly and fairly as possible.
To help us look into this matter and offer you an appropriate solution, could you please provide the order number or any other relevant details? Once we have this information, we will be able to verify the shipping status and work on a suitable resolution.
We understand that this situation is far from ideal, and we truly appreciate your patience while we work to make things right. We look forward to resolving this promptly for you.
Thank you again for bringing this to our attention, and we will be in touch with a solution shortly.
Caschi prodotti nel 2022
A febbraio 2025 (ordine #1519 del 15.2.2025 su outdoormaster.it) ho acquistato 2 caschi per la bici Gem e un casco da sci Kelvin II. Consegna nei tempi e, nonostante un imballaggio non perfetto, i prodotti, conformi alla descrizione, non sembrano avere danni tuttavia i caschi per la bici sono risultati prodotti a luglio 2022. Pensavo che acquistando sul sito ufficiale, no outlet, avrei avuto prodotti più recenti. La data di produzione è un elemento che valuto quando acquisto prodotti per la sicurezza. Ho sbagliato ad acquistarli e non sono stato contattato neanche dopo la recensione anche sul sito ufficiale outdoormaster.it, per una soluzione.
15. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä OutdoorMaster
Cher client,
Merci de nous avoir contactés et de nous avoir fait part de vos commentaires.
Nous nous excusons sincèrement pour toute inquiétude que la date de production des casques aurait pu causer. Nous comprenons l'importance de la sécurité des produits et nous prenons vos commentaires au sérieux.
Pour nous aider à vous aider davantage, pourriez-vous nous fournir le numéro de commande ou tout autre détail pertinent ? Cela nous permettra d'examiner la situation et de travailler à une résolution. Nous nous engageons à faire de notre mieux pour répondre à vos préoccupations et assurer votre satisfaction.
Soyez assuré que nous sommes là pour vous aider et que nous ferons tout notre possible pour résoudre ce problème pour vous.
Nous attendons votre réponse avec impatience.
Produkt kam verspätet und nicht…
Produkt kam verspätet und nicht vollständig an. Der Support war schrecklich. Ich habe wochenlang mit den Mitarbeitern hin und her geschrieben. Das Ergebnis: Ich musste einen Drittel des Bettelpreises aufwenden um das Paket nach China zurück zu schicken und den Rest mein Geld zurückbekommen.
Insgesamt eine grauenhafte Erfahrung. Nicht zu empfehlen
24. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä OutdoorMaster
Hallo Berhold,
Derzeit erhalten wir eine riesige Menge an E-Mails und wir entschuldigen uns, dass unser Team nicht sofort auf Ihre E-Mail antworten kann.
Erstens besteht Ihre Bestellung aus mehreren Produkten, die separat versendet werden.
Angesichts unseres umfangreichen Lagernetzwerks müssen die von Ihnen bestellten Produkte, wenn sie aus unserem Lager in China versendet werden, nach China zurückgeschickt werden. Auf diese Richtlinie wurde in der Bestellungs- und Versandabteilung hingewiesen.
Damit wir Ihnen weiterhelfen können, könnten Sie uns bitte Ihre Bestellnummer oder eine Kopie Ihres Bestellbelegs mitteilen?
Sobald wir diese Informationen haben, können wir die Angelegenheit umgehend untersuchen und Ihnen eine Lösung anbieten.
Vielen Dank für Ihr Verständnis und wir freuen uns darauf, bald von Ihnen zu hören.
ORDER NOT DELIVERED BUT PAID FOR!!!
I placed and paid £59.58 by PayPal for order number 145848 on 4th JANUARY 2025 and have received no order or communication since!!
The order was:
Savage Gear SGS4 Precision Lure Specialist 2.74m (7-35g) Rod x1
Fiiish Black Minnow Offshore Combo Pack x2
Fiiish Black Minnow Soft Body x2
Fiiish Black Minnow Silver Hooks x2
My email is paul&watsonfinancial.co.uk
Trustpilot will not allow email addresses on their site so the & should be @.
8. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä OutdoorMaster
Hello Mr Paul,
Thank you for reaching out to us regarding your recent order. We apologize for any inconvenience you have experienced.
We have checked our records and unfortunately, we were unable to locate any order information under order number 145848. It is possible that there might have been a mix-up or a delay in the system.
To better assist you, could you please provide us with the email address associated with your order? This will help us to locate your order information more efficiently. Alternatively, if you have any other details about the order, such as the items you ordered or the payment method used, that would also be very helpful.
We take your concerns seriously and are committed to resolving this matter as quickly as possible. Your satisfaction is our top priority.
Thank you for your patience and understanding.
Product arrived damaged
Product arrived damaged. Customer service is virtually non-existent. I receive one email from them per 15 days and the emails were not even helpful. After 6 weeks (!!!) I resorted to disputing the charge with Paypal and moved on...
7. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä OutdoorMaster
Hello Marios,
First and foremost, we sincerely apologize for the poor experience you've encountered. It's possible that the increased volume during the holiday season led to a backlog in shipping.
Due to the holiday season, the surge in orders and inquiries has unfortunately caused some delays. We have been actively communicating with you and following up on your package.
We completely respect your decision if you would like to return and get a refund for the helmet, the 805695 KELVIN 2 MIPS Ski Helmet. We are here to assist you with the process.
Looking forward to your further response.
Great to work with and too amazing care…
Great to work with and too amazing care even after the sale. Would for sure buy again!
14. helmikuuta 2025
Vastaus yritykseltä OutdoorMaster
Hello! Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us, both before and after the sale. Your satisfaction is our top priority, and we truly appreciate your support.
I ordered goggles and were supposed to…
I ordered goggles and were supposed to be delivered in 6-7 days and I’ve been trying to contact them because it hasn’t even shipped yet but the phone number is someone’s personal phone and I emailed outdoor master support but iris just sent me a tracking number that said it was delivered way before I even ordered it, so today I tried messaging on a chat thing and guess who it is! Yup! Iris and I guess Monday through Friday isn’t actually the hours because supposedly nobody is in the office even though it says store hours are 9:00 to 5:00 Monday-Friday….. don’t order online from this place because you won’t get your order or money back…. Happy Valentine’s Day!!
14. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä OutdoorMaster
Dear Customer,
We’re sorry to hear that you haven’t received your package. To help us assist you further, could you please provide your order number or a copy of your order receipt?
Once we have this information, we’ll be able to investigate the matter promptly and provide you with a resolution.
Thank you for your understanding, and we look forward to hearing from you soon.
Have a nice day!
Poor product, don’t honour returns
Goggles I ordered looked nothing like the picture. They were supposed to be mirrored but weren’t; the picture had been edited to suggest they were. They don’t honour their returns policy either which is really frustrating. You have to email for return details which is pretty poor in 2025 not to have a returns portal, but then they ignore you. I finally got a response but offering me a $12 refund to keep the goggles instead?! I’m in the UK and paid £45. They then said if I wanted a full refund to use the returns label in the box - but there wasn’t one. I’ve since seen loads of the googles for sale second hand and I think it’s because of this, no returns. Don’t waste your money.
13. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä OutdoorMaster
Dear Customer,
Thank you for reaching out, and we're really sorry to hear that you're dissatisfied with the goggles you received.
We want to assure you that all of our products are brand new, and we make every effort to ensure that the images and descriptions accurately reflect the items we sell. However, we understand that it can be frustrating if the product you received doesn't meet your expectations.
If you'd like, please provide us with your order details so that we can further investigate the situation and assist you in resolving it. We’d like to ensure that we help you in the best way possible.
We sincerely apologize for any inconvenience caused and appreciate your understanding.
Have a nice day!
Good products and costumer service
Great sunglasses. I had a good experience with the customer service. Delivery can take some time.
26. tammikuuta 2025
Vastaus yritykseltä OutdoorMaster
Hello! We’re so glad to hear you’re happy with your purchase and the service you received! It was a pleasure assisting you, and we appreciate you taking the time to share your positive experience.
Is this a scam company ordered though…
Is this a scam company ordered though PayPal no order confirmation even though order went though money set aside by PayPal but not taken by the company?
I ordered a shark 2 pump.
11. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä OutdoorMaster
Dear Customer,
Thank you for reaching out, and we’re sorry for any confusion caused regarding your order.
Please rest assured that all of our orders are processed with confirmation emails sent to the email address provided at checkout. If you haven’t received a confirmation, it could be due to the email being directed to your spam or junk folder, or perhaps there was a small issue with the email address provided during the order process.
Could you kindly provide us with your order details (such as the order number or the email used for the purchase)? This will help us investigate the issue and assist you further.
We look forward to resolving this for you and ensuring your order is processed smoothly.
Have a nice day!
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