Delivery is super fast! Products are top tier if you’re looking for grade A performance and recovery, there is something for everyone! Customer service are also very happy to help if ever there is an... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Banana and Strawberry gold standard flavours tastes really nice. The powder mixes well with water. Delivered to my door within 48 hours.
Lost parcel now ignoring me, their proof of delivery is some drivers feet, they proclaimed that it was received by myself even tho I was 15 miles away at work lol joke of a company please avoid
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Bought two products and can see the difference - I am diagnosed with Parkinson's and the ON UK shakes are really helping me to retain my muscle mass and size
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Yrityksen tiedot
Yrityksen kirjoittama
Optimum Nutrition. Setting the Gold Standard in Sports Nutrition. For more than 35 years, Optimum Nutrition has been dedicated to providing athletes, fitness enthusiasts, and active individuals with the highest quality sports nutrition products in the world. Recognised globally as The World’s #1 Sports Nutrition Brand, Optimum Nutrition is trusted by millions of customers who strive every day to achieve their health and fitness goals. Our philosophy is simple: quality you can trust, products you can rely on, and results that help you perform at your best. From our state-of-the-art production facilities, we control every stage of the manufacturing process — from sourcing premium raw ingredients to rigorous quality testing — ensuring that every product meets our uncompromising standards. Best known for Gold Standard 100% Whey, the world’s best-selling whey protein powder, we also offer a wide range of products to support performance, recovery, endurance, and everyday wellbeing. Whether it’s protein powders, pre-workouts, creatine, or vitamins and minerals, each supplement is formulated with science, innovation, and the needs of active people at the forefront. At Optimum Nutrition, we are proud to support both professional athletes and everyday consumers. Our mission is to empower everyone to unlock their potential through safe, effective, and great-tasting nutrition. We continually invest in research, education, and innovation to ensure we remain at the forefront of sports nutrition. When you choose Optimum Nutrition, you choose the Gold Standard in quality, trust, and performance.
Yhteystiedot
Yhdistynyt kuningaskunta
- +44(0)800 0728 451
- customersupport@optimumnutrition.com
- optimumnutrition.com/en-gb
3,9
Hyvä
205 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Vastaus yritykseltä Optimum Nutrition UK
Hi Declan,
Thank you for your lovely feedback.
We wish you a wonderful day ahead:)
Delicious!
I am really impressed with the Optimum Nutrition Vanilla High Protein Shake. It has a really nice, smooth taste and a perfectly creamy texture. I love that it is not too sweet, making it very easy to drink. It is an incredibly easy way to hit your daily protein goals on the go. My only wish is that they offered a coffee-flavoured version in this exact ready-to-drink format! Highly recommended
20. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Optimum Nutrition UK
Hi Debbie,
Thank you for your feedback!
We're thrilled to hear that you enjoyed the product.
We also appreciate your suggestion for a coffee-flavoured ready-to-drink shake and will be sure to pass this feedback on to our product team.
We wish you a wonderful day ahead:)
Don't seem to understand the difference between a customer and a supplier
My order was delivered by DPD not to my door as instructed but to the building hallway in central London, where it was naturally immediately stolen. Instead of doing what every single other vendor would have done in this scenario which was to either offer a refund or a replacement, and sort out the delivery problem with DPD, Optimum Nutrition decided to involve me in some convoluted back-office process where my money was held hostage and I had to return documents to take part in some kind of DPD investigation. Despite multiple escalations over a number of weeks the customer service team displayed no understanding of how e-commerce works, nor the difference between a supplier claim which is frankly not my problem and a customer who has done no wrong. I had to involve my credit card company in the end who pushed for a refund on my behalf. After which Optimum Nutrition still had the gall to email me to ask me to withdraw my claim with the credit card company. Truly a surreal experience. A real shame as the product is good - just seem to have no understanding of customer experience.
4. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Optimum Nutrition UK
Hello June,
Thank you for your feedback. We're sincerely sorry to hear about your experience.
Unfortunately, in cases where a parcel is reported as missing after being marked as delivered, we are legally required to conduct a delivery investigation with the courier before we can determine the appropriate next steps. We appreciate that this process can feel burdensome from a customer's perspective, especially when you have done nothing wrong, and we're sorry for the inconvenience this caused.
We understand that the investigation and communication process did not meet your expectations, and we regret the frustration this created. Your feedback regarding the customer experience has been noted and will be shared with the relevant team for review.
We are pleased that the matter has now been resolved and that you have received your refund. We truly value your feedback and are committed to delivering a better experience in the future.
Delayed delivery
I ordered Protein on 21 July with wrong address delivery. Moments after purchase I realised address is wrong. Emailed customer support as they not available via phone. They reassured my parcel will be delivered to correct address but until today 27 July I haven’t received my parcel and DPD mailed me my parcel would be delivered tomorrow in wrong address 😑
21. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Optimum Nutrition UK
Hi Majid,
Thank you for your feedback.
We're sorry to hear about your experience and understand how frustrating this situation must have been.
After reviewing your case, we can confirm that you contacted our Customer Support Team regarding the incorrect delivery address. The matter was investigated and has since been resolved, with a replacement order sent to the correct address.
We apologize for the inconvenience caused and appreciate your patience while we worked to resolve the issue.
Item arrived open
Item arrived open, contacted customer services on 16th July and the response is not solving the problem. I want to RETURN for a replacement or refund, they are avoiding this. Will never order again and will just change to a different brand of product. Will be contacting my credit card provider for a chargeback
16. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Optimum Nutrition UK
Hi,
Thank you for your feedback.
We're very sorry to hear that your product arrived open and that you feel your concern has not been resolved satisfactorily.
Unfortunately, the information provided in your review does not allow us to identify your order or previous correspondence. We would therefore kindly ask that you contact our Customer Support Team again, quoting your order number and providing any relevant details so that we can review the matter fully and assist you further.
We sincerely apologize for the frustration this has caused and would appreciate the opportunity to investigate your case and work towards a resolution.
Excellent Products & First-Class Service
I’ve ordered from Optimum Nutrition UK several times now, and every experience has been excellent. The website is easy to navigate, ordering is straightforward, and delivery has always been quick and reliable.
The products are consistently high quality, and it’s reassuring to know you’re buying directly from the manufacturer. I also appreciate the regular offers and discounts, which make premium supplements even better value.
Overall, a company I trust for my sports nutrition needs, and one I’ll continue to buy from. Highly recommended.
18. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Optimum Nutrition UK
Hi Kieranf,
Thank you so much for your wonderful feedback!
We're delighted to hear that you've had consistently positive experiences with our products and customer support.
Thank you for your continued support:)
I just love it!
15. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Optimum Nutrition UK
Hi Max,
Thank you for your wonderful feedback.
We wish you a wonderful day ahead, and we're always here for you:)
Did we even needed to ask for 5 stars i…
Did we even needed to ask for 5 stars i mean its ON, just a bit pricey but you pay premium to get premium anyway.
8. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Optimum Nutrition UK
Hi Bidesh,
Thank you for your kind words.
We're delighted to hear that your experience was positive.
We look forward to serving you again!
Efficient response and quick delivery
Efficient response with good communication , and rapid delivery.
9. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Optimum Nutrition UK
Hi Les,
Thank you for your feedback!
We're delighted to hear that you were happy with our service and delivery.
Wishing you a wonderful day ahead:)
Sad but true - no,longer value for money
Just bought the new clear protein (incentivised by the free creatine). Good change from whey with a nice clean taste. Originally looking to buy Gold Standard but at nearly £100 a tub that was a no go. Sadly after nearly 20 years I am now having to explore other protein powders.
1. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Optimum Nutrition UK
Hello,
Thank you for your feedback!
We're happy to hear that you enjoyed the promotion and the products you ordered.
We're sorry to hear your concerns regarding the price of Gold Standard Whey. We are absolutely going to escalate your feedback.
Thank you for your honest feedback, and we're always here for you!
Product still not delivered yet its…
Product still not delivered yet its more than a week now
9. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Optimum Nutrition UK
Hi Swaroop,
Thank you for your feedback.
We're sorry to hear that your order has not yet been delivered.
Unfortunately, we are unable to locate your order based on the information provided in your review.
Please contact our Customer Support Team directly with your order number so that we can investigate the shipment and assist you further.
We look forward to helping you resolve this matter as quickly as possible.
Good quality and mixes really well
Good quality and mixes really well. Nice taste
7. heinäkuuta 2026
Oma-aloitteinen arvostelu
Excellent delivery service and…
Excellent delivery service and delicious product
29. kesäkuuta 2026
Oma-aloitteinen arvostelu
Qualitativ Hochwertig und Lecker
27. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Optimum Nutrition UK
Hallo,
Vielen Dank für Ihr Feedback!
Es freut uns sehr zu hören, dass Ihnen die hohe Qualität und der Geschmack unseres Produkts gefallen haben.
Wir schätzen Ihre Unterstützung sehr und hoffen, dass Sie auch in Zukunft viel Freude an unseren Produkten haben werden.
Normal procedure and amazing quality…
Normal procedure and amazing quality product.
2. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Optimum Nutrition UK
Hi Jose,
Thank you for your kind feedback!
We're delighted to hear that everything met your expectations and that you're enjoying the quality of the product.
We truly appreciate your support and look forward to serving you again in the future.
Vastaus yritykseltä Optimum Nutrition UK
Hi Rene,
Thank you for reaching out to us, and letting us know about your positive experience.
We're always here for you:)
Vastaus yritykseltä Optimum Nutrition UK
Hi Hugo,
Thank you for your wonderful feedback.
Wish you a wonderful day ahead:)
Always good quality products
Always good quality products; promptly delivered.
1. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Optimum Nutrition UK
Hello Craig,
Thank you for your lovely feedback- we truly appreciate it:)
We're always here for you!
Didn’t receive my order!
Didn’t receive my order!! Emailed but no reply!!
11. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Optimum Nutrition UK
Hi Vincent,
Thank you for reaching out, and we truly apologize for the inconvenience.
Our customer has already reviewed your email, and have reached out to you to provide a resolution. Could you kindly have a look, and get back to them so that they can get this sorted out for you?
We're always here if you need further assistance, and we wish you a wonderful day ahead.
Fast delivery
Fast delivery. They have everything that we need.
1. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Optimum Nutrition UK
Hello Viorica,
Thank you for your kind words. We're glad to hear, that you have a positive experience with us.
We're always here for you!
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