Delivery is super fast! Products are top tier if you’re looking for grade A performance and recovery, there is something for everyone! Customer service are also very happy to help if ever there is an... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Banana and Strawberry gold standard flavours tastes really nice. The powder mixes well with water. Delivered to my door within 48 hours.
Lost parcel now ignoring me, their proof of delivery is some drivers feet, they proclaimed that it was received by myself even tho I was 15 miles away at work lol joke of a company please avoid
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Bought two products and can see the difference - I am diagnosed with Parkinson's and the ON UK shakes are really helping me to retain my muscle mass and size
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Yrityksen tiedot
Yrityksen kirjoittama
Optimum Nutrition. Setting the Gold Standard in Sports Nutrition. For more than 35 years, Optimum Nutrition has been dedicated to providing athletes, fitness enthusiasts, and active individuals with the highest quality sports nutrition products in the world. Recognised globally as The World’s #1 Sports Nutrition Brand, Optimum Nutrition is trusted by millions of customers who strive every day to achieve their health and fitness goals. Our philosophy is simple: quality you can trust, products you can rely on, and results that help you perform at your best. From our state-of-the-art production facilities, we control every stage of the manufacturing process — from sourcing premium raw ingredients to rigorous quality testing — ensuring that every product meets our uncompromising standards. Best known for Gold Standard 100% Whey, the world’s best-selling whey protein powder, we also offer a wide range of products to support performance, recovery, endurance, and everyday wellbeing. Whether it’s protein powders, pre-workouts, creatine, or vitamins and minerals, each supplement is formulated with science, innovation, and the needs of active people at the forefront. At Optimum Nutrition, we are proud to support both professional athletes and everyday consumers. Our mission is to empower everyone to unlock their potential through safe, effective, and great-tasting nutrition. We continually invest in research, education, and innovation to ensure we remain at the forefront of sports nutrition. When you choose Optimum Nutrition, you choose the Gold Standard in quality, trust, and performance.
Yhteystiedot
Yhdistynyt kuningaskunta
- +44(0)800 0728 451
- customersupport@optimumnutrition.com
- optimumnutrition.com/en-gb
3,9
Hyvä
205 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Taste is great
Taste is great, simply great (double choc); no digestion issues at all; good pack design
2. syyskuuta 2026
Vastaus yritykseltä Optimum Nutrition UK
Hi Max,
Thank you for your kind words and wonderful feedback - we truly appreciate it:)
Your support means the world to us, and we're absolutely here for you whenever you need us!
My order has still not arrived
My order has still not arrived. The tracking links do not work and the email I sent to ask/ clarify where it is has not been answered.
29. elokuuta 2026
Vastaus yritykseltä Optimum Nutrition UK
Hello A.W,
Thank you for your message, and we're truly sorry for the inconvenience.
We're pleased to see that you have now been in contact with our Customer Support team. Our agents are currently assisting you and will work with you to resolve this matter as quickly as possible.
We apologize for the delay in communication and appreciate your patience while the issue is being reviewed.
Vastaus yritykseltä Optimum Nutrition UK
Hi Samuel,
Thank you for your kind words and wonderful feedback - we truly appreciate it:)
Your support means the world to us, and we're absolutely here for you whenever you need us!
Awesome performance and recovery products
Delivery is super fast! Products are top tier if you’re looking for grade A performance and recovery, there is something for everyone! Customer service are also very happy to help if ever there is an issue. Third-party tested so you know you’re getting great quality as well as within any boundaries for professional athletes.
2. syyskuuta 2026
Vastaus yritykseltä Optimum Nutrition UK
Hi Danny,
Thank you for your kind words and wonderful feedback - we truly appreciate it:)
Your support means the world to us, and we're absolutely here for you whenever you need us!
Great products and always very fast delivery
Great products and always very fast delivery. I order the ON monthly 👍🏻👍🏻👍🏻💪🏼💪🏼💪🏼
24. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Optimum Nutrition UK
Hi Ryan,
Thank you for your kind words and wonderful feedback - we truly appreciate it:)
Your support means the world to us, and we're absolutely here for you whenever you need us!
Doesn’t get any better quality or…
Doesn’t get any better quality or service, heavy on the emails though, had to unsubscribe within a couple days I had a bunch of emails, a reminder would’ve done say 30 or 60 days after receiving my nutrient's. Otherwise buy with confidence been using optimum nutrition for a while, if I wanna cut in or bulk or maintain they do the job perfectly
1. syyskuuta 2026
Vastaus yritykseltä Optimum Nutrition UK
Hi FJM,
Thank you for your kind words and wonderful feedback - we truly appreciate it:)
Your support means the world to us, and we're absolutely here for you whenever you need us!
I’m giving one star
I’m giving one star, which I genuinely feel bad about, as the service was good up until the purchase. However, I’ve had to chase several times for a return label, and the customer service since then has been really disappointing. I expected much better support when trying to arrange a return.
Hopefully, I won’t have to chase them again for my refund.
1. syyskuuta 2026
Vastaus yritykseltä Optimum Nutrition UK
Hi Nital,
Thank you for your feedback, and we sincerely apologize for the frustration caused.
We're glad that we were ultimately able to assist and provide the return label. Please note that our customer support team is not available during weekends, which is why the return label could only be issued on Monday.
We appreciate your patience throughout the process.
If you need any further assistance in the meantime, please don't hesitate to reach out, and we'll be happy to help.
Fast Delivery to London
The product came fast and there are many options of flavours and sizes, which is great.
1. syyskuuta 2026
Vastaus yritykseltä Optimum Nutrition UK
Hi Erico,
Thank you for your kind words and wonderful feedback - we truly appreciate it:)
Your support means the world to us, and we're absolutely here for you whenever you need us!
You guys did great.
You guys did great.. can't believe how fast my parcel got here..
28. elokuuta 2026
Vastaus yritykseltä Optimum Nutrition UK
Hi Alan,
Thank you for your kind words and wonderful feedback - we truly appreciate it:)
Your support means the world to us, and we're absolutely here for you whenever you need us!
Seals tampered with on both products in order.
Order received in sealed brown box but both products within box were opened or tampered with. One seal was lifted up and the other seal was pushed through. Consumables are now worthless.
Customer service telephone number refers to email customersupport. Email no longer is used. Needed to submit query on website. After submitting complaint was told ticket has been issued, but there was no ticket reference number. I have received no email to confirm complaint received. Very unhappy and trust impacted.
27. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Optimum Nutrition UK
Hi Nigel,
Thank you for taking the time to share your experience. We are very sorry to hear that your order in this condition.
As we do not have your order details from this review, we would encourage you to contact our Customer Support Team directly so that they can investigate the matter further and assist you with an appropriate resolution.
We sincerely apologize for the inconvenience and hope to have the opportunity to restore your confidence in our brand:)
Amazing products
Incredibly efficient service. These products taste amazing and most importantly really work!!
25. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Optimum Nutrition UK
Hi Michael,
Thank you for your kind words and wonderful feedback - we truly appreciate it:)
Your support means the world to us, and we're absolutely here for you whenever you need us!
Poor service
Poor service.
Order delivered with a hole in the bag. Order was sent back and have not heard anything, not a single update since 04.08.26.
I have reached out in 3 separate occasions via email (calls are not being accepted). No response has been given.
It has been 3 weeks and I’m now £170 down with no protein and no refund.
3. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Optimum Nutrition UK
Hi Thomas,
We sincerely apologize for the delay and lack of communication regarding your return. After reviewing the tracking information, we can confirm that the returned package was delivered back to our warehouse yesterday, and your refund has now been processed.
Please accept our sincere apologies for the inconvenience caused. If you have any further questions regarding your refund, please reach out to our customer service team and we'll be happy to assist you.
Reliable and the best tasting!
20. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Optimum Nutrition UK
Hi Mike,
Thank you for your kind words and wonderful feedback - we truly appreciate it:)
Your support means the world to us, and we're absolutely here for you whenever you need us!
Love it!
Delivery was next day. I ordered on a Friday before 2pm. The whey protein powder is delicious! Ive never had protein drinks before and was worried it would taste a but gross but I could drink this all day haha.
I also ordered the protein shaker which has now been stolen by my partner cause its excellent for on the go!
The website is a bit clunky and it would be great if they had an app. The powder is a bit pricey but its so good . Hoping to see discounts every so often
14. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Optimum Nutrition UK
Hi,
Thank you for your kind words and wonderful feedback - we truly appreciate it:)
Your support means the world to us, and we're absolutely here for you whenever you need us!
Where’s my delivery !
Where’s my delivery !? All orders above £50 had next day delivery 🤣so where is it ? It’s been 5 days now ,ridiculous not recommended at all ,0 customer service
14. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Optimum Nutrition UK
Hi Tashen,
Thank you for your feedback.
We're sorry to hear about your experience and apologize for the frustration caused.
Unfortunately, we were unable to locate an order under the details provided in your review, so we have not been able to investigate the status of the shipment.
Please contact our Customer Support Team by email with your order number and the email address used to place the order, and we'll be happy to look into this for you and provide an update as quickly as possible.
We're looking forward to hearing back from you soon:)
The lime flavoured plant based clear…
The lime flavoured plant based clear protein is absolutely disgusting, I can't drink it. It's not the lime flavouring that is the issue, it is the underlying flavour of the protein that the lime is trying and failing to disguise.
The company themselves seem to have been fine. Delivery was really quick.
15. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Optimum Nutrition UK
Hello Robyn,
Thank you for your feedback.
We're sorry to hear that the Lime Plant-Based Clear Protein did not meet your expectations, but we're pleased to hear that you were happy with the delivery experience and service provided.
If there's anything we can assist with regarding your order or product experience, please don't hesitate to contact our Customer Support Team directly. We'd be happy to help.
Vastaus yritykseltä Optimum Nutrition UK
Hi Ramone,
Thank you for your kind words and wonderful feedback - we truly appreciate it:)
Your support means the world to us, and we're absolutely here for you whenever you need us!
Optimum Nutrition, Great Products at Great Prices
I decided to go direct to Optimum Nutrition when prices elsewhere became too much and to my surprise they have discounts for buying in larger quantities. They have my favourite product which is delicious and has helped me reach and maintain my weight goal for over 5 years. I would highly recommend having a look at their site to see if you can make a saving on something you already buy, without doubt a company who want to look after their customers.
5. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Optimum Nutrition UK
Hi Bernand,
Thank you for your kind words - we're really happy to hear them.
We're always here for you when you need us:)
Fast delivery and quality products
Fast delivery and quality products
5. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Optimum Nutrition UK
Hi Bernard,
We're glad to hear that you enjoyed our products and services.
See you next time:)
Great product
Great product - for someone who hates the taste of protein powder and protein products, this really does just take like squash. Tastes great, will definitely be buying more of it. Highly recommend to those who are like me and dislike protein shakes etc!
6. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Optimum Nutrition UK
Hi Bethany,
Thank you so much for reaching out, and sharing your wonderful feedback with us:)
We're always here for you!
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