Delivery is super fast! Products are top tier if you’re looking for grade A performance and recovery, there is something for everyone! Customer service are also very happy to help if ever there is an... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Banana and Strawberry gold standard flavours tastes really nice. The powder mixes well with water. Delivered to my door within 48 hours.
Lost parcel now ignoring me, their proof of delivery is some drivers feet, they proclaimed that it was received by myself even tho I was 15 miles away at work lol joke of a company please avoid
Yritys on vastannut
Bought two products and can see the difference - I am diagnosed with Parkinson's and the ON UK shakes are really helping me to retain my muscle mass and size
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Optimum Nutrition. Setting the Gold Standard in Sports Nutrition. For more than 35 years, Optimum Nutrition has been dedicated to providing athletes, fitness enthusiasts, and active individuals with the highest quality sports nutrition products in the world. Recognised globally as The World’s #1 Sports Nutrition Brand, Optimum Nutrition is trusted by millions of customers who strive every day to achieve their health and fitness goals. Our philosophy is simple: quality you can trust, products you can rely on, and results that help you perform at your best. From our state-of-the-art production facilities, we control every stage of the manufacturing process — from sourcing premium raw ingredients to rigorous quality testing — ensuring that every product meets our uncompromising standards. Best known for Gold Standard 100% Whey, the world’s best-selling whey protein powder, we also offer a wide range of products to support performance, recovery, endurance, and everyday wellbeing. Whether it’s protein powders, pre-workouts, creatine, or vitamins and minerals, each supplement is formulated with science, innovation, and the needs of active people at the forefront. At Optimum Nutrition, we are proud to support both professional athletes and everyday consumers. Our mission is to empower everyone to unlock their potential through safe, effective, and great-tasting nutrition. We continually invest in research, education, and innovation to ensure we remain at the forefront of sports nutrition. When you choose Optimum Nutrition, you choose the Gold Standard in quality, trust, and performance.
Yhteystiedot
Yhdistynyt kuningaskunta
- +44(0)800 0728 451
- customersupport@optimumnutrition.com
- optimumnutrition.com/en-gb
3,9
Hyvä
205 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Overall very satisfied.
The process from ordering to delivery was clear and straightforward. Messaging and updates were unambiguous and frequent and delivery was fast. When my clear protein arrived it tasted good and wasn’t too sweet like some varieties - hopefully the results will speak for themselves.
7. syyskuuta 2026
Vastaus yritykseltä Optimum Nutrition UK
Hi Chris,
We're so happy to hear that your ordering and delivery experience was clear and fast, and that our clear protein tasted good without being too sweet. We appreciate your positive feedback!
Received the wrong order.
Received the wrong order.
Tried calling but the phones say you are not accepting calls and to email, which I have twice and not heard anything.
8. syyskuuta 2026
Vastaus yritykseltä Optimum Nutrition UK
Hi Anthony,
Thank you for your message, and we truly apologize for this experience.
We're glad to see that you were able to get in touch with our Customer Support team and that assistance has now been provided regarding the incorrect order you received.
We're sorry for the delay in responding, and please don't hesitate to contact us again if there's anything further we can help with.
Great
My order was delivered quicker than expected and for free. The quality of products is excellent and reasonably priced.
10. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Optimum Nutrition UK
Hi Jamila,
We're so glad to hear your order arrived quickly and that you are pleased with the quality and pricing of our products. We appreciate your kind words!
Best Protein Powder
I’ve tried numerous protein powders and without a doubt Optimum Nutrition Double Chocolate is the best tasting out there,only downside is it’s a little expensive.
15. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Optimum Nutrition UK
Hi Wayne,
We're so happy you love the taste of our Double Chocolate protein! We appreciate your feedback regarding the cost and are always working to offer the best value.
Price has risen way to much to be viable
Way to expensive have used for years but now due to expense I have had to transferred to another brand which is unfortunate as I loved the 5kg whey
11. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Optimum Nutrition UK
Hi PJ,
Thank you for your loyalty over the years:)
Your feedback is incredibly valuable, and we'll be sure to pass your comments on to the relevant team. We hope you'll keep an eye on our promotions and offers, and that we'll have the opportunity to welcome you back in the future.
Wishing you all the best, and thank you again for your years of support.
Expedite delivery and secure packaging…
Expedite delivery and secure packaging thankyou, product quality is five star.
15. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Optimum Nutrition UK
Hi Abubakar,
We're so glad to hear you're happy with the speedy delivery, secure packaging, and product quality!
Shippinfmg delivery didnt happen as per…
Shippinfmg delivery didnt happen as per the policy. It was late.
Package was damaged by the time I received
7. syyskuuta 2026
Vastaus yritykseltä Optimum Nutrition UK
Hi Pavan,
Thank you for your feedback, and we sincerely apologize for the issues you experienced.
We will escalate your feedback regarding both the delivery experience and the condition of the package to the relevant teams for review. That said, we're glad to understand that the products themselves arrived intact and were not affected by the damage to the outer packaging.
Thank you for bringing this to our attention:)
Issue Resolved – Optimum Nutrition Made It Right
I am updating my original 1-star review following a positive resolution from Optimum Nutrition.
My order originally arrived with the Gold Standard Whey Protein damaged, with the seal broken and the powder spilled throughout the shipping box. The initial handling of my complaint was frustrating, particularly as I had provided photographs and requested an escalation but did not receive a resolution for around two weeks.
However, Optimum Nutrition has now contacted me and arranged a replacement for the faulty product.
I appreciate that they ultimately took responsibility and made the effort to resolve the issue properly. Problems can happen with any company, but what matters is how they deal with them. Arranging the replacement was the right thing to do and has restored my confidence in the company.
For that reason, I have decided to change my review from 1 star to 5 stars. Thank you to the Optimum Nutrition team for eventually resolving the matter and making things right.
29. elokuuta 2026
Vastaus yritykseltä Optimum Nutrition UK
Hi Nima,
Thank you for your feedback, and we sincerely apologize for the frustration caused.
We're sorry for the delay in responding to your case. We can see that our Customer Support team has since been in contact with you and has offered a resolution regarding the damaged product you received.
Thank you for your patience while the matter was being reviewed, and we apologize again for the inconvenience caused.
I haven’t received my package yet
I haven’t received my package yet. Please use other delivery services other than DPD.
7. syyskuuta 2026
Vastaus yritykseltä Optimum Nutrition UK
Hi Ambarish,
Thank you for your feedback, and we're very sorry for the delay with your delivery.
We will make sure your feedback about DPD is shared with the relevant team for review.
We're pleased to see that your package has now been successfully received, and we hope you're enjoying your products.
Vastaus yritykseltä Optimum Nutrition UK
Hi AP,
We're so glad you enjoyed the products! Thank you for your wonderful feedback and support.
Fast shipping to Greece,and it was…
Fast shipping to Greece,and it was unbelievable how peanut butter protein powder could fit in a protein powder,and off course the quality of optimum nutrition
1. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Optimum Nutrition UK
Hi Dimitris,
We're so glad to hear you enjoyed the fast shipping and were pleasantly surprised by the peanut butter protein powder's quality!
We appreciate your positive feedback.
Vastaus yritykseltä Optimum Nutrition UK
Hi,
Your support means a lot to us, and we're grateful that you took the time to share your feedback.
Vastaus yritykseltä Optimum Nutrition UK
Hi David,
Your support means a lot to us, and we're grateful that you took the time to share your feedback.
Love this product
Love this product! Does exactly what it says on the packet. Excellent value for money and reapy fast delivery. Will 100% use again
4. syyskuuta 2026
Vastaus yritykseltä Optimum Nutrition UK
Hi Carrie,
We're so happy to hear you love our product and found our delivery fast! We truly appreciate your kind words and look forward to serving you again.
Protein powder was like watered down…
Protein powder was like watered down hot chocolate
4. syyskuuta 2026
Vastaus yritykseltä Optimum Nutrition UK
Hi David,
Thank you for your feedback.
If the shake tasted too thin or watery, we would suggest trying it with less liquid than recommended, as this can help create a thicker and richer texture. You can also experiment with adjusting the amount of water or milk to suit your personal preference.
If you would like further advice on preparation or believe there may be an issue with the product, please don't hesitate to reach out to our Customer Support team, and we'll be happy to assist.
Been waiting a week for my product
Been waiting a week for my product
Not replying to my emails, unable to get hold of DPD couriers
1. syyskuuta 2026
Vastaus yritykseltä Optimum Nutrition UK
Hi David,
Thank you for your feedback. We're sorry to hear about the difficulty you've experienced getting updates on your order.
We're pleased to see that you've been in contact with our Customer Support team. An investigation has been opened with our logistics partner so that we can determine what has happened with the delivery and provide the appropriate resolution.
Please rest assured that our team is actively monitoring the case and will continue working to resolve this matter for you as quickly as possible.
Vastaus yritykseltä Optimum Nutrition UK
Hi,
Thank you for your kind words and wonderful feedback - we truly appreciate it:)
Your support means the world to us, and we're absolutely here for you whenever you need us!
A Priced out loyal customer
Been a customer for over 20 years - brilliant product BUT... SO far out pricewise now. Why can I obtain this in Holland for £73 per 2kg pack and in the UK it is an incredible and unsatisfactory £98!? Such a sad former customer....
10. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Optimum Nutrition UK
Hi Chi,
Thank you for your loyalty over the past 20 years.
We understand your feedback, and apologize for this matter. Pricing can be influenced by a range of factors, which may result in different prices across regions.
We truly value your feedback and will share your comments with the relevant team.
Thank you again for taking the time to share your experience:)
£150 product damaged and not safe to…
£150 product damaged and not safe to consume, ignored by support, live chat doesn’t work.
offered 15% off if i order a replacement 😂
EDIT: I replied to their email two days ago and they never replied so just shows they have made up a reply on here to save face.
3. syyskuuta 2026
Vastaus yritykseltä Optimum Nutrition UK
Hi Daniel,
Thank you for sharing your feedback.
The damage shown in the photo you previously provided is extremely unusual, and because this concerns a consumable product, it should be examined by our Quality Team. To allow us to investigate properly and resolve the issue, we previously offered to arrange a return label so that the product could be returned, inspected, and refunded.
At this time, we have not yet received confirmation from you that you would like to proceed with the return process. If you wish to move forward, please contact our Customer Support Team and we will be happy to provide the return label and assist further.
We remain committed to resolving the matter as quickly as possible once we receive confirmation that you would like to proceed with the return.
Vastaus yritykseltä Optimum Nutrition UK
Hi Camron,
Thank you for your kind words and wonderful feedback - we truly appreciate it:)
Your support means the world to us, and we're absolutely here for you whenever you need us!
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.