I decided to go direct to Optimum Nutrition when prices elsewhere became too much and to my surprise they have discounts for buying in larger quantities. They have my favourite product which is delici... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
I am really impressed with the Optimum Nutrition Vanilla High Protein Shake. It has a really nice, smooth taste and a perfectly creamy texture. I love that it is not too sweet, making it very easy to... Näytä lisää
Yritys on vastannut
Great product - for someone who hates the taste of protein powder and protein products, this really does just take like squash. Tastes great, will definitely be buying more of it. Highly recommend to... Näytä lisää
I ordered Protein on 21 July with wrong address delivery. Moments after purchase I realised address is wrong. Emailed customer support as they not available via phone. They reassured my parcel will be... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Optimum Nutrition. Setting the Gold Standard in Sports Nutrition. For more than 35 years, Optimum Nutrition has been dedicated to providing athletes, fitness enthusiasts, and active individuals with the highest quality sports nutrition products in the world. Recognised globally as The World’s #1 Sports Nutrition Brand, Optimum Nutrition is trusted by millions of customers who strive every day to achieve their health and fitness goals. Our philosophy is simple: quality you can trust, products you can rely on, and results that help you perform at your best. From our state-of-the-art production facilities, we control every stage of the manufacturing process — from sourcing premium raw ingredients to rigorous quality testing — ensuring that every product meets our uncompromising standards. Best known for Gold Standard 100% Whey, the world’s best-selling whey protein powder, we also offer a wide range of products to support performance, recovery, endurance, and everyday wellbeing. Whether it’s protein powders, pre-workouts, creatine, or vitamins and minerals, each supplement is formulated with science, innovation, and the needs of active people at the forefront. At Optimum Nutrition, we are proud to support both professional athletes and everyday consumers. Our mission is to empower everyone to unlock their potential through safe, effective, and great-tasting nutrition. We continually invest in research, education, and innovation to ensure we remain at the forefront of sports nutrition. When you choose Optimum Nutrition, you choose the Gold Standard in quality, trust, and performance.
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- +44(0)800 0728 451
- customersupport@optimumnutrition.com
- optimumnutrition.com/en-gb
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130 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 90 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Used these products for a long time and…
Used these products for a long time and many different ranges but recent batch of 25g high protein strawberry shakes all had clumps in, must have been a bad batch.
3. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Optimum Nutrition UK
Hi William,
Thank you for your review. This definitely shouldn’t happen, and we’d like to look into it properly.
Could you please reach out to our customer support team via email so we can assist you further?
Looking forward to assisting you further:)
Trusted company & excellent service
Always on time and excellent product quality
12. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Optimum Nutrition UK
Hi Bill,
Thank you for your kind words, and we're glad to hear that you are enjoying our enjoying our services.
We're always here for you when you need assistance:)
Vastaus yritykseltä Optimum Nutrition UK
Hi Matt,
Thank you for your wonderful feedback.
We're glad to hear, that you are enjoying our products. Wishing you a wonderful day ahead.
Optimum Nutrition was 5 stars order…
Optimum Nutrition was 5 stars order tracked, arrived when said and correct, but the delivery firm was awful, left package outside front door in full view of passers by, when behind back gate was stated as drop of place, lucky to be still there when I returned, won't be ordering again as not worth hassle if it went missing. Change your delivery firm and will be used again.
6. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Optimum Nutrition UK
Hello Warren,
Thank you for sharing your experience, and we’re truly sorry about the way your parcel was delivered.
When we provide the tracking link, the courier’s app sometimes restricts delivery to safe places or neighbours — many customers prefer this option, but in your case it clearly didn’t work as intended. We’re glad the package was still there, and we’ll escalate this with the courier so it doesn’t happen again.
We're always here for you when you need assistance:)
Delivery and production on high quality
Delivery and production on high quality
29. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Optimum Nutrition UK
Hi Jakub,
Thank you for sharing your kind words with us.
We're always here for you.
Almost impossible to get in touch
Something went wrong when l placed the order l guess "auto fill" put in half post code wrong. That's not ON fault still COULD NOT CALL them, Return email say "not monitored" it gives options for other emails to use of which the Eu one is incorrect! ("server not found") .. Three days later l found them on fb they answered me "a couple of days later.. THANKS GOD FOR THE DELIVERY-MAN Out of the lot (DPD clerks included say we can't change any of tge address must be done by the sender EVEN IF THAT post code was NON existing)) He was the only one who took it on himself look at "safe space" where l put the right post code and deliver.
5. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Optimum Nutrition UK
Hi Corrado,
I’m really sorry you had to go through all of that.
Unfortunately, our phone line is not currently in use, and it looks like there was a technical issue with the email inbox you tried to reach. That problem has now been fixed, but it absolutely should not have happened in the first place.
We’re here for you if you ever need support again — you can always reach us directly through customer support.
The best protein supplement out there
The best protein supplement out there. Total value for money.
5. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Optimum Nutrition UK
Hi Prasanna,
Thank you so much for the kind words.
We're always here for you:)
Hands down the best protein I have ever…
Hands down the best protein I have ever had. The flavor is incredible and it mixes perfectly without any clumping. I’ve finally found my go-to supplement and will definitely be purchasing again. Huge thanks to the team for a top-tier product!
6. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Optimum Nutrition UK
Hi Jess,
Thank you so much for the amazing feedback.
Enjoy every scoop!
I paid it said dispatched and nothing…
I paid it said dispatched and nothing arrived.
4. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Optimum Nutrition UK
Hello Ian,
Thank you for taking the time to leave your feedback, and I’m truly sorry to hear about your experience with the delivery.
I’ve checked our records and can see that you already reached out to our customer service team, and a resolution has been provided. I’m glad you were able to get support, and we sincerely apologize for the inconvenience you faced along the way.
We're always here to help:)
Great whey protein
I bought strawberry flavor and i’d say best whey you can get in both terms of quality and taste
16. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Optimum Nutrition UK
Hello Mohsen,
Thank you so much for you kind words.
We are truly happy to hear, that you had a positive experience with us:)
Really good taste double chocolat whey…
Really good taste double chocolat whey protein powder
1. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Optimum Nutrition UK
Hi Kilian,
Thank you so much for your feedback. We're glad to hear that you are enjoying the product.
We hope to see you soon:)
I have not receive the product or the…
I have not receive the product or the refund
21. huhtikuuta 2026
Oma-aloitteinen arvostelu
Best tasting protein powder
I’ve tried a few different protein powders but this is without doubt the best tasting one, might be a little bit pricey but more than makes up for it with the unreal taste, Delivery was super quick as well, will definitely be using these from now on.
24. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Optimum Nutrition UK
Hello Wayne,
Thank you for your wonderful feedback. We're really glad to hear, that you had a positive experience with us.
Wishing you all the best, and we hope to see you back soon:)
I didn’t receive the product and can’t…
I didn’t receive the product and can’t contact ON at all. Tried several times, trough phone calls, email, instagram, can’t manage to get a reply.
Had to open a regou d request with my bank!
The tracking id provided for DPD is an old id, to a delivery done in Nov-25. My order was placed in 08 April-26. DPD said there is nothing they can do.
I haven’t had an update since the first email confirming the order.
Had to buy the same product from Amazon to manage to get the product, it arrived the same day.
Now I’m waiting on the bank analysis to get my money back, with all evidence provided that I’ve tried contact with ON multiple times.
8. huhtikuuta 2026
Oma-aloitteinen arvostelu
The product and ON service was good but…
The product and ON service was good but the delivery wasn’t the best. The 2 protein tubs were simply put in a cardboard box with no protection. They arrived squashed and dented but luckily there was no leakages
15. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Optimum Nutrition UK
Hello Vimal,
Thank you for sharing your feedback.
We’ll escalate this to our logistics partner so they can review the packaging process and prevent this from happening again.
If something like this ever happens or if you need assistance with a damaged item, please don’t hesitate to reach out directly to our customer support team. They’re here to help you quickly whenever an issue arises.
Vastaus yritykseltä Optimum Nutrition UK
Hi Montis,
Thank you for your wonderful feedback. We're so glad you enjoy the products.
See you soon:)
I didn't receive my order still
17. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Optimum Nutrition UK
Hello,
Thank you for reaching out and we’re really sorry to hear about this.
We’ve checked the tracking on our side, and it does show that the package has already been delivered. If you’re experiencing any issues or if the parcel hasn’t reached you, could you please get in touch with our customer support team? They’ll be able to look into this further and help resolve it quickly.
We’re here to support you every step of the way.
Damaged pack
Hi - thanks for the delivery on time . But the parcel I got is damaged and protein pack is torn - with protein contaminated as got contact with air. Could u please look into it.
Thanks
12. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Optimum Nutrition UK
Hello Mohit,
We’re really sorry to hear that your parcel arrived damaged.
We’re happy to see that you’ve already been in touch with our customer support team and that a brand‑new replacement order has been arranged for you as agreed. We hope this quickly puts things right and that you enjoy your products once they arrive.
If there’s anything else you need, we’re always here to help.
Good products and timely delivery
25. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Optimum Nutrition UK
Hi Cosette,
Thank you for sharing your lovely feedback with us.
We're always here to support you.
Love this protein powder so nice mixed…
Love this protein powder so nice mixed with Greek yogurt especially Strawberry!
11. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Optimum Nutrition UK
Hello Pablo,
That's so wonderful to hear.
We truly appreciate your feedback:)
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