Site easy to use and search for holidays giving you many options to filter your search and thus save time. Additionally when compared with other site On The Beach was invariably better priced, Only do... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Despite booking our seats in advance, Ryanair somehow managed to triple book them, considering it was my mates birthday having our first part be a rather large screw up wasn't great. The rest However... Näytä lisää
Yritys on vastannut
This is my third time booking with on the beach;great value holidays,great flight options,loads of hotel choices,all easy to book;great payment options too
Yritys on vastannut
I tried to book and didn't complete it at first , and I had a lot of trouble trying to find out , if I had completed it . I eventually checked my bank account , and my seat selection with Ryanair , a... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä On the Beach
Yrityksen kirjoittama
We’re On the Beach and we’re proud to be one of Europe's leading online retailers of beach holidays. From humble beginnings in 2004 as a start-up business in a terraced house in Macclesfield, England, to our 2015 listing on the London Stock Exchange; we now send over 1.5 million happy customers away on their perfect beach holiday every year and have won lots of awards doing it.
Visit our site
Yhteystiedot
The easiest way to reach us is through our handy Live Chat feature. You can find this under the 'Help and Contact' section of your My Bookings account, and one of our beach buddies will be happy to help you on your way., Irlanti
- onthebeach.ie
4,0
Hyvä
1 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
My first time booking with On the Beach
My first time booking with On the Beach. Never used them before but the App was easy to navigate. Havent been on the holiday yet but hoping all will go smoothly.
13. elokuuta 2026
Vastaus yritykseltä On the Beach
Thanks for your feedback! Glad the app was easy to use. Hope your holiday goes smoothly — we’d love to help with future plans 🌞. The Team at On the Beach
Very easy to use
Very easy to use. The function to add checked bags before choosing your holiday is great. Just overall a super experience!
13. elokuuta 2026
Vastaus yritykseltä On the Beach
Thanks for your kind words! Glad the checked-bags feature made booking easier 🌞 The Team at On the Beach
Any holiday i book i always added my 2…
Any holiday i book i always added my 2 x 20kg bags which would be included in the total price of the holiday you choose. Now i just happened to notice thank god that the bags added was changed to 10kg only by chance did i see it. There was no notification at all from them of the change. Typical as usual from a big company not notifying their customers of the changes. It was not stated at the added bag choice on the start of my search
11. elokuuta 2026
Vastaus yritykseltä On the Beach
Hi Elaine,
Thanks so much for reaching out and letting us know about this. I completely understand how frustrating it is to see your baggage allowance change without a heads-up, especially when you’ve always added 2 x 20kg bags before.
I have verified your booking details, and I can confirm that you do indeed have the 2x 20kg hold baggage allowance included. Please be assured that your booking is safe and reflects your original choice.
For your peace of mind, you can find the confirmed details on your latest booking confirmation document. Please let me know if you would like me to resend that to you, or if there is anything else I can assist you with today
Kind regards,
On the Beach Team
Vastaus yritykseltä On the Beach
Thanks Mary — so pleased booking was easy for you. We’d love to help with your next trip 😊
The Team at On the Beach
On the beach
In july 2025 7 of us decided to book a holiday for october 2026. Holiday is fully paid for.
4 of us have now been told our hotel is overbooked and they want us to go to a conpletly different resort. This is totally unexcepable.
Cant speak to a human to try and resolve this just chatbots
9. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä On the Beach
Hi Mrs Archer,
Thank you for reaching out and sharing your concerns. We completely understand how important it is to speak directly with a member of our team, especially when there are important matters regarding your upcoming holiday in October.
We sincerely apologise for the inconvenience caused by the hotel you originally booked being fully booked, which has resulted in your group being separated across two different hotels. We appreciate how disappointing this must be, especially when you were hoping to stay together with your friends.
We also understand that you have found it difficult to connect with a human representative so far. Please know that our customer service team is here to assist you, and we want to ensure your booking and any questions you have are handled personally and promptly.
To help you further, please try contacting us via our dedicated phone line or email, where our team is ready to support you. If you prefer, you can also request a callback through our website, and one of our agents will get in touch with you as soon as possible.
We want to make sure your holiday plans go smoothly and that you feel fully supported every step of the way.
Thank you for your patience and understanding.
On The Beach.
Never again
Never again, the customer service is appalling. We never once got speaking with a human, it was always the bot with generic, automated questions and the live chat was always closed.
We spent big money on a cruise and I spent two days trying to get our boarding passes to no avail. We’re 5 days out and still no response from them or boarding pass. They didn’t even add the booking to my account on the app.
The whole experience with ‘onthebeach’ has been a nightmare and we’re experienced travellers!!!
13. elokuuta 2026
Vastaus yritykseltä On the Beach
Hi Ann,
We are truly sorry to hear about the difficulties you have experienced with your cruise booking and the challenges in reaching our customer service team. We understand how frustrating and upsetting this must have been, especially when you have invested so much in your trip and expected a smooth process.
Please be assured that we take your concerns very seriously.
We are currently looking into the issue with your boarding passes and the booking not appearing in your app account. Our team is working to resolve this as quickly as possible and will keep you updated every step of the way.
Thank you for your patience so far, and again, we sincerely apologise for the distress this has caused. We appreciate your experience as a traveller and are committed to making this right for you.
Kind regards,
On the Beach Team
Great customer service and quick to…
Great customer service and quick to address any updates
13. elokuuta 2026
Vastaus yritykseltä On the Beach
Thanks John. Brilliant. The Team at On the Beach
Easy to use
This app is so easy to use. They have plenty of choice in destinations. They were also the cheapest I could find.
12. elokuuta 2026
Vastaus yritykseltä On the Beach
Thanks, Bev! Delighted the app, choice and prices hit the mark — happy holiday planning 😊. The Team at On the Beach
Vastaus yritykseltä On the Beach
Thanks, Flavius — all the best! ☀️
The Team at On the Beach
I can’t get in touch with them…
I can’t get in touch with them regarding my upcoming holiday and it’s frustrating
10. elokuuta 2026
Vastaus yritykseltä On the Beach
Sorry, Mary — that sounds frustrating. Try Manage my booking. The Team, On the Beach
So easy to deal with
On the beach holiday are so easy to deal with, from payments to transfers everything was so smooth and they are always there to help if you have any queries.
10. elokuuta 2026
Vastaus yritykseltä On the Beach
Thanks Peter — great to hear payments, transfers and support were smooth. We’re always here to help and hope to book your next trip soon 😊. The Team at On the Beach
We had a fantastic holiday everything…
We had a fantastic holiday everything worked perfectly from booking transfer and area hotel just perfect
4. elokuuta 2026
Vastaus yritykseltä On the Beach
Thanks Steffi — glad booking, transfer and hotel were perfect! 🙂 The Team at On the Beach
What a screwed-up company
What a screwed-up company. Five minutes after clicking "pay," I realized I’d entered the wrong dates and wanted to change them. Unfortunately, they said it wasn't possible—the only option was to cancel and pay 600 pounds. Can you believe it? The holiday isn't for another ten months, yet they say it can't be done. 10 minutes later.I’ll never fly with them again, and I’ll tell all my friends.
9. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä On the Beach
Thank you for your review! We've sent you a request for some additional details to help us better understand your experience. Once we receive those, we'll follow up with a full response.
Vastaus yritykseltä On the Beach
Thanks, brilliant! The Team at On the Beach
Vastaus yritykseltä On the Beach
Thanks Diarmuid — On the Beach 😊
Easy booking with on the beach
6. elokuuta 2026
Vastaus yritykseltä On the Beach
Thanks — The On the Beach team
Vastaus yritykseltä On the Beach
Thanks — brilliant! The Team at On the Beach
Easy to use website and the best price…
Easy to use website and the best price in town! First time booking with on the beach.
4. elokuuta 2026
Vastaus yritykseltä On the Beach
Thanks Catherine — glad your first booking was easy, great value! Come back soon. On the Beach team
Booking through On The Beach is easy…
Booking through On The Beach is easy and have plenty of ways to pay. I didn't use the shuttle transfer this time as last time it did not show up for my return.
Hotel I booked is over rated and over priced, just for its name. Although the staff are amazing and friendly. Prices in the hotel for drinks, food and mini-bar are extremely over priced. The facilities need a massive upgrade.
I will definitely book through On The Beach again but will choose a different hotel
7. elokuuta 2026
Vastaus yritykseltä On the Beach
Thanks Colm — really appreciate you taking the time to leave this. Glad booking was easy and you found our payment options handy. Sorry to hear about the shuttle issue and the hotel not living up to expectations, though lovely to hear the staff were great. We’re pleased you’ll book with us again — feel free to browse other hotels next time for better value 👌.
The Team at On the Beach
This apartment is perfect location but…
This apartment is perfect location but oh my so so dirty bed sheets had not been changed when we arrived
6. elokuuta 2026
Vastaus yritykseltä On the Beach
Hi,
Thank you for sharing your feedback with us.
We're pleased to hear that you enjoyed the apartment's location, but we're sorry to learn that the cleanliness of the accommodation did not meet your expectations on arrival. We appreciate how disappointing this would have been, particularly after arriving and settling into your holiday.
As your holiday has now ended, we'd encourage you to submit your feedback via the feedback form on our website so that our dedicated team can review your concerns directly with the accommodation provider.
Thank you again for taking the time to leave a review. Your feedback is important to us.
Kind regards,
The On the Beach Team
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