Onthatass Arvostelua 

terrible company.

This company told me that i could get a free sample of their underwear. But afterwards i was told that i couldnt cancel the SUBSCRIPTION THAT I NEVER AGREED ON before 30 days. in those 30 days they made me pay for another pair. when i tried to reach customer service tehy told me to log in even when i was logged in, so it was impossible to reach

this company should be closed before others jump into the trap

This was advertised as a one-time free product, but it turned out to be a trap. After placing the order, I was unknowingly signed up for a subscription that I never agreed to. There was no clear information about recurring charges during the purchase.
When I tried to cancel the membership, I discovered that they require a one-month notice period before cancellation takes effect. This means they continue charging you even after you request to cancel, which feels very misleading.
Trying to cancel the subscription was extremely frustrating. The website makes it very difficult to find any proper cancellation option, and there is no reliable way to contact the company. I attempted to reach out but received no response.
Meanwhile, they kept charging my credit card without proper authorization. The only way I could stop the payments was by contacting my bank and asking them to block the company entirely.
This appears to be a deliberate subscription trap designed to mislead customers into ongoing payments. I strongly advise others to be very careful and avoid this company.

Ik mocht als dank voor feedback van Greetz een gratis cadeau kiezen. Helaas koos ik voor ondergoed van On that Ass. onbedoeld ben ik door hen in een maandelijks abonnement geluisd. De klantenservice is een chatbot. Ik krijg standaard antwoorden, geen oplossing.

Grootste boerenlullen ooit!!

Wat een verschrikkelijke ervaring! Dit bedrijf dwingt mensen praktisch om hun producten te kopen en probeert klanten op allerlei manieren op te lichten. Het is zielig, respectloos en volledig onethisch. Vertrouw me: blijf hier ver vandaan. Nooit, maar dan ook nooit met dit bedrijf in zee gaan, anders ben je de pineut.

Very disappointing experience.

I received what was presented as a “free sample” boxer short through a promotion. What was not clearly communicated is that this apparently activates a paid subscription.

Shortly after, a charge was taken from my account. When contacting support, they insisted that another payment must still be made before the membership can end. That is extremely frustrating considering I never intentionally signed up for a paid subscription.

After looking online, I noticed that many other customers describe the exact same experience with this “free sample → subscription” model.

In my opinion this business model is highly misleading and not transparent. I would strongly recommend reading reviews carefully before accepting any “free” offers from this company.

Absolutely scam artists never said I was agreeing to a subscription they refused to refund it cancel the subscription I didn't even agree to I oot card details in to confirm myself not to subscribe to anything now they won't refund me and said I need to pay another charge of 12.99 in a few weeks even though I've contacted them to cancel after the first charge so they get £26 for nothing and still don't know if it will be cancelled there's nowhere to cancel I don't even have an account with them at all so how are you supposed to know your subscribed to something and all they do it's read transcripts of there terms and conditions where were they upon recieving the free item no mention of any subscription or charges otherwise I wouldn't have agreed in the first place, they need to be closed down awful customer service ripping poor opeoople off its unlawful

This is a scam. It advertises as a free trial for underwear and then with no warning signs you up to recurring payments that you cannot simply cancel but when you do cancel membership you are locked in to make another payment. Unknowingly customers sign up to a contract when they input details for the free trial. Impossible to get hold of customer service.

Please cancel my upcoming payment I have requested the deletion of all my details from your files and I would like a refund for the subscription I did not sign up to and to end the contract I gave no consideration for and did not enter into knowingly. Please respect my consumer rights under EU law and refund me; end my subscription and membership; cancel my future payment; and delete all of my personal data from your files.

Impossible to cancel and get a refund stay away

1★ – Unauthorised charges, impossible to cancel, PayPal had to block them

I’ve tried cancelling my subscription with this company several times and they kept taking money from me every month. I even deleted my card details, and they still managed to charge my PayPal account without my consent. I contacted PayPal directly and they confirmed the payments were unauthorised — they had to block the vendor themselves and refund me. No company should be able to keep charging people after they’ve cancelled. This feels like a scam and I would strongly advise avoiding them at all costs.

My son bought boxers using my card not realising that he was signing up to a subscription service. Shortly after the order was made he cancelled the subscription yet 10 days later the boxer shorts arrived. They are very poor quality!! Today I noticed the direct debit pending on my bank account although this subscription was cancelled over a month ago. I spoke to my bank and they told me other customers have had the same issue. I had to cancel my card to stop the payment but today the payment came out anyway. If I could give 0 stars I would. Avoid this company like the plague unless of course you are happy to spend €12 a month on boxers that are worth less than a euro.

Har prenumererat på kalsonger i flera månader. Betalningen skulle skötas automatiskt via PAYPAL, vilket fungerade fram till dec.25. Då började plötsligt betalningspåminnelser komma. På hemsidan och mail finns en grön BETALA ruta men när man betalar står det misslyckad betalning. Testat en hel månad med samma resultat. Min bank och PAYPAL säger att det beror på företaget. Företaget säger att det inte går att betala in manuellt fastän jag gjort det en gång och det finns kvitto på det vilket jag mailat företaget, skickat bild, på kvitto och även att det är draget från mitt konto. Betal uppgifterna har företaget mailat mig. Får nu hot om påminnelseavgift och inkasso fastän det inte går att betala! Då det står att det inte går med manuell betalning känns de otryggt att testa det igen. Mycket märkligt att man inte kan betala då de hotar med påföljder!

They are sending me debits for a subscription that I have never made and never received anything from them. It’s a scammer. Ridiculous. I needed to asked for a new password and I have never subscribed any email or anything and there’s a debit on my name.

Proberen je te strikken met gratis spullen, trap er niet in! Voordat je het hebt uitgeprobeerd zit je aan een dikker abonnement vast dan afgesproken en kun je niet meer annuleren. Ze zijn onbereikbaar, via hun chatbot kom je in een oneindige loop.

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Avoid this company. Having signed up for a promotion you'll find yourself tied into a contract with a one month notice period in which you'll be charged again! The boxers are not at all comfortable in my opinion so did not want another pair. Very expensive pair of mediocre boxers. This company is clever at extorting what they can while they can.

This company is a cleverly plotted scam! I'd have never signed up for it if I had known it was a subscription based thing. You have to dive so deep into the "contract" to find out that they want to take 12.99 a month. Its advertised as more of a free gift or a free sample! Then they had the audacity to try and remove 12.99 on CHRISTMAS DAY (When I was celebrating with family), so obviously I hadn't seen this, and refused to let me cancel the account unless I paid them 12.99, threatening to send their own team of debt collectors to the house, over a pair of underwear! Most unserious scam company I've ever heard of. Avoid! This company does not comply with UK law, I had to get my bank to put a executive stop on them trying to take money off of me, if you sign up for this it'll be long and hectic. Be careful.

⚠️ATTENTION ⚠️
SITE ARNAQUE

Après avoir effectué le paiement, j'ai annulé mon abonnement. Seulement, ON THAT ASS m'a encore demandé de paiement car l'annulation n'est pas immédiate. Au moment de la souscription, ce système manque de transparence. Il faut se méfier d'un contrat à vie forcé, de vis sans fin.

Arrived home today to find I had been sent a pair of boxer shorts from On That Ass/ NL. I have never heard of On That Ass before today and I have certainly never signed up for an On That Ass promotion, nor would I. No family or friends were responsible for the order and one detail of the address was slightly innaccurate (though not enough to prevent arrival) which is suspicious in itself. I don't want the order, I don't accept the order and a quick Google reveals that the company is a possible scam company. I tried to contact the company on its website but all there is is a useless bot that has been designed to make it as difficult as possible to make a complaint that doesn't fit it's very limited criteria. Off to speak to my credit card company now in case, an attempt at a fraudulent claim for payment is made in the future since I note that there are On That Ass promotions which offer a free pair of boxer shorts followed by what Reddit users suggest are fraudulent payments.

Na het opzeggen bij on that ass zou er nog 1 artikel worden toegestuur maar nooit gekregen, contact kun je maken met zo`n achterlijke virtuele assistent die na een 20 minuten nog aan het typen is voor antwoord, voor mij geen abonnement meer