Oneisall Arvostelua 439

Excellent customer service

I was not getting any updates on my purchase. I reached out to oneisall for some assistance on tracking my order, and to get an update. Andrea was able to figure out that when I placed my order, I made a typo in my email address. She corrected it for me and supplied me with updates I did not get due to wrong email address.

Customer service was beyond pleasant and was fast at getting back to me. I so appreciate you Andrea!

J’ai demander le remboursement du à une autre commande passé et j’ai eu une réponse positive très rapidement

Excellent customer service and fast resolution!
I had an issue with a missing part, and the support team responded quickly and professionally. They arranged a replacement right away and kept me informed throughout the process. I truly appreciate their willingness to help and their commitment to customer satisfaction. Highly recommended!

To begin with, Oneisall has great products which I have been using for years. But I was also surprised with the high level of after sales services. I had a product that malfunctioned during the guarantee period and they offered a replacement or a full refund. Sue, from the support team was fast, kind and very helpful making the overall experience very smooth.

The clipper that came with the unit worked a bit with our labradoodle, but I ended up using your vacuum with my other shears, thinking his coat was just too much. Then, the clipper wouldn’t charge. I emailed, and Olivia said she’d get another one to me asap. Used it today for the first time and it was AMAZING; it slid through Mr. Doodle’s coat like butter and he looks gorgeous. Thank you to Olivia for the super customer service, and to Oneisall for an incredible product!! AND NO DOODLE HAIR… ANYWHERE! 🙌💙

I ordered a water fountain, and it got lost in delivery. Customer service at Oneisall handled the issue immediately, and they were so friendly. And, the products I have purchased from them are really good!

I bought a cat auto water bowl from Amazon, after 1.5 years the motor stopped working, i contacted Oneisall and they asked me to try a couple of things which I did try however it still did not work. They then sent me out a whole new replacement straight away. I was very impressed with their level of customer service and warranty. I would 100% buy this brand again.

This is an amazing product line. Customer serice amazing. Being an owner of two golden retrievers their products are a savior.

Olivia was absolutely fantastic! The first pet trimmer that I ordered was defective and I contacted customer service. After I explained the situation with the trimmer through an email, Olivia got in touch with me quickly and immediately sent me out a replacement! Oneisall is comparable to Amazon with customer service! A+ company!

After I placed an order and paid, I was unable to track the delivery. The order number (only 4 digits from a website that has been in place for 7+ years: red flag) was listed on their own website as being invalid. The only email address on my order confirmation was a very dubious gmail address, another red flag. I was told the only way I could track my device was to download a third-party app, which I did not want to do. I began to investigate and discovered that their EU website has a VERY low trust score, meaning it is likely a scam. The only mitigating factor was the Trustpilot reviews, so I checked them out. I am not the only one to have placed an order and then be left without any information or delivery. I left a 1-star review to which Oneisall replied, trying to rectify the problems. They alleged that despite their website and a third party website advertising stock of what I wanted, it was out of stock. They proposed a replacement which was not what I wanted. It is an app controlled feeder, meaning anyone can in theory hack into it. Based on the dubious security of their website, I am not convinced there is any security in their app-connected devices. They asked me to delete my 1-star review or replace it was a 4 or 5-star review. I don't like this practice, but I am editing this review to 3 stars because they have made a lot of effort to fix the problems.
It took close to 2 weeks (Express delivery was the only option, and 2 weeks is NOT express) to get the feeder. I do have to say that so far I am happy with it. It appears to be what was ordered and so far it is functioning as expected.
I hope Oneisall will take steps to improve their website security as well as their order processes, tracking and deliveries, so that other customers don't have to go through the same hassle I went through just to get a simple delivery.

No problems, fast, good. Sue make a great job.

I thought I forgot to order the clippers when I received the replacement blades so I ordered the clippers. It ended up I received the clippers a couple of hours later in a separate package. I emailed them and told them what I did and Andrea wrote back and let me know she got the second order of the clippers cancelled and my money was refunded that same day! Thanks so much to Andrea!

Ich bin sehr zufrieden mit dem Kundenservice. Ich hatte ein kleines Problem bei der Bestellung, aber es wurde sehr schnell gelöst. Sehr freundlich und hilfsbereit – jetzt warte ich auf mein Produkt 😊

I purchased the wrong replacement bowl for my automatic cat feeder. Customer service provided a very quick response, refunds — including shipping— and help redirect me to the correct product.

I had an issue with an air purifier I bought on TT. I only had to send a few pictures and I received a brand new air purifier the next day! I didnt even hve to send my old one back. I also have 3 of their fountains, all work great. You definitely cant beat the customer service, they were so patient with my limited computer skills. I plan to try the auto catbox next. Oneisall has proven to be an exceptional company and I highly recommend.

Well i ordered 2 purifiers and a vacuuming grooming set i received a parcel filled order i contacted them via email Andrea very awesome contacted me Farley quickly they called and emailed until it was all taken care of they sent out the rest of my order the one purifier I did receive is an awesome machine I have 6 dogs and 1 cat so a second purifier will help that much more thanks again Andrea

Andrea, a wonderful woman in Customer Service saw that I had an issue with my order and quickly rectified it and descending me the correct filters that I need I can’t thank her enough as a customer I can say she is an asset to the company

When the pump stopped running on my pets water fountain I messaged the company and explained the situation. They responded quickly with a suggestion and asked that I let them know if it helped. It did!! I let them know and thanked them for the help. Btw, my cats love the fountain!

I had ordered a Dog Fountain 10L from Oneisall. I looked at the reviews which were very positive and thus convinced me to buy one from Oneisall. I am glad I did too.
The package never arrived so I contacted customer service. The customer service rep (Andrea) called me within a few hours after sending my situation via email. I was pleasantly happy about that. Andrea was just great. She asked a few questions and then stated she will send a replacement that day. A few days later, I checked via a tracking site and saw they were unable to locate my address and will return the package to the sender.
I again contacted Andrea who quickly sent me another without delay using a different carrier- FedEx. I like FedEx.
Andrea really went above and beyond making sure I was ok and apologizing for the delay (which really wasn't their fault). I did get the dog fountain 10L and was happy with this product. Ease setup, quiet pump and my little doggie was happy! Oneisall customer service was just great, responsive, kind and professional! I am buying a smaller Dog Fountain from them as it is just very comforting to know they put the customer first ....Thanks Andrea!! Jim A