Oneisall Arvostelua 439

I got an issue with the device and connected with customer service. I received quick reply, very informative and supportive. The agent, Andrea, solved the issue in 1 business day.

The company was very responsive and helpful to send filters that were not included with the original shipment order.

All replies were prompt,I was very impressed by Andrea's customer service.I will recommend this company to anyone looking to purchase a pet waterer.

Oneisall has awesome products and Andrea (from their customer service team) was just incredible! She was so kind, empathetic towards my concern, and 100% dedicated to finding a solution!! I truly appreciate all her help and am grateful that she was the one to address my issue.

Andrea at customer service was very responsive and helpful in answering my question about the product. Here is a copy of the communication:
On April 21, 2026 at 3:09:19 PM UTC, wrote:
Thank you for the reply and information. Suggest this explanation be added to the owner's manual.

Bryan W. Garrison
512/657-3001

On Monday, April 20, 2026 at 11:27:32 PM CDT, Oneisall wrote:

Dear Customer,

The slider switches on each side of the tank is used for controlling the food tank in place. After you turn down the switch, the food tank will be locked and it couldn't be removed from the feeder, and if you turn it on, then you could remove the food tank from the feeder and you could then clean the food tank if you'd like to.

Hope the above info is helpful to you. Should you have any queries or concerns, do feel free to let us know.

Best regards,
Andrea
Oneisall Support Team

On April 20, 2026 at 3:40:35 PM UTC, wrote:
You received a new message from your online store's contact form.
Country Code:
US
Name:
Bryan Garrison
Email:

Body:
I recently received the double automatic feeder for cats. It seems to be operating great.
My question is when you face the front (dial side) of the feeder, there is a unlock/lock slide switch on the right side of the feeder. What is the purpose of this switch?
Thanks

Purchased dog clippers in July 2023 for our labradoodle…. These worked exceptionally well and I have been very pleased with the product. Forward fast to last week when the clippers stopped working, clogging up and not cutting as previously. I emailed customer service who immediately responded offering a new set of clippers under the lifetime guarantee. These arrived today and I am delighted; finished clipping a half completed dog super quick. Thank you Oneisall for fast, efficient and reliable service.

I bought from the official website a product that has arrived defective.
I contacted the customer service and the assistant Andrea immediately and satisfactorily solved the problem, replacing the product I ordered with another category and superior value without any surcharge for me.
This is a sign that the company is serious.
I recommend it.

I didn’t want the item and sent it back. They reply really fast. I denied the package on saturday, today is monday, i got an email a few minutes ago that I would get the money back in a few days. The customer service is really good and the best one I’ve contacted so far🩷

Customer service was very prompt to answer and solve my issue, Andrea was awesome!

Andrea at Customer Service was perfect....Very Helpful

The excellent Customer Service I have received from Andrea at Oneisall is Five Stars! She has taken the time to really help me and given me much appreciated advice with my Maine Coons. This Company Cares.

Cette tondeuse correspond exactement pour mon petit chien, tres bonne qualité, je recommande cette. entreprise sérieuse, réponds au message de réclamation.

After purchasing the wireless cat water fountain I realized that one of the filters was missing from the package. I emailed the company and got a very quick response from Olivia. She understood my issue right away and sent out a replacement filter right away, honoring their warranty. Not only did I get the one missing filter, Olivia wanted to make sure that I was satisfied with the service and sent me a 6 pack replacement which arrived very quickly. I would recommend this product and this companies customer service.

I have bought from oneisall via Amazon a couple of times, in April 2024 I bought a shaver (model X2 in gold) and it was an excellent shaver. It was quiet, cut through matts perfectly and the battery power was very good too. It also came with really good accessories too but after my cat who struggled with matting due to his old age died last year I gave away my good shaver to someone in need and so I now needed to purchase another shaver for my other cat. When looking through the models wondering which one to purchase, I saw, and decided to go for shaver (model FC09) as it looked good in the pictures and the reviews praised it as much as I did with my previous model. Unfortunately when I received it and tried to use it on my cat, I realised that it was not any use for matting and when I was unable to arrange a return, I got in touch with oneisall directly and began emailing with a lovely person by the name of Sue who kindly explained to me that the model I purchased was more suited to smaller areas such as the face, paws and bum and so it would not cut what I had intended it would. Thankfully Sue offered me a 60% refund and to keep the shaver which means I’ll be able to buy another shaver more suited to my cats matts.

I would like to thank Sue and everyone at oneisall for your kindness and also for your quality shavers.

FC09 on Amazon a few days ago. I used it today when it arrived and unfortunately it’s not working as well as I had hoped. It’s a really great shaver, however, I needed a shaver that would cut through thick matts but this model is not cutting them at all. I had previously bought a great shaver () also off of Amazon and it was a fantastic shaver but unfortunately I gave it to someone in need and highly recommended your company and then bought this new one for myself. When I realised it was not going to be good for my cats matting, I tried to arrange a return so that I could either try another model or buy the X2 again as I know it worked really well but Amazon is not allowing me a return. All that comes up when you try to return is a troubleshooting FAQ page or ‘continue shopping’ bought it for matts on my cats not realising that this shaver is not intended for matts so I tried to return it but was unable to do that so I contacted oneisall customer services directly via email and they kindly offered me a 60% refund and to keep the item and so I will now buy a better model that is fully intended for the matted fur. This particular shaver is intended for smaller places such as the face, paws and bum area. I have previously owned a different model of oneisall cat shaver which was equally as good but cut the matts very well but I gave that one to someone in need and that’s why I am having to buy another shaver. I know from experience that the shavers from this company are good quality, sharp and easy to use. Their battery power is very good too. I am proud to own a oneisall cat shaver and I will never use any other brand for my cats. Thank you to sue at customer services for being so lovely and helpful.

Schnelle Antwort, hervorragender Service, besonderen Dank an Andrea. Gerne wieder

I had issues with the controller on my cats water fountain. I called in and explained my situation and Olivia assisted me with getting a replacement part in a very timely manner after only having the water fountain for several months.

Despite some shipping snafu customer service was very responsive and helpful to find a solution.

Oneisall representative, Andrea, responded quickly and personally to my request for information and help concerning an order that was lost somewhere along the way. She has entered a replacement order which I hope will arrive soon. I appreciate her personal touch instead of a "form" response and feel that my concern is really being addressed.

Andrea helped me with a order that had came broken:) replaced my pumps for free thank to her