I cannot say enough good things about the customer service we have received from Omnisend! Melanie, Ruddy, and Ally have been absolutely wonderful to work with. All three have been incredibly kind... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
UPDATE 9/23/26: We've been unsuccessful in getting any meaningful assistance from omnisend. The reply here, for the world to see, does not resolve any of the issues we continued to experience... Näytä lisää
Yritys on vastannut
Honestly, big shoutout to our customer success manager, every quarterly call feels like catching up with someone who actually gets our business. Very helpful suggestions, always on the point, not just... Näytä lisää
Yritys on vastannut
Omnisend provides a very reliable platform. While there is still room for improvement, they genuinely offer one of the best marketing tools for e commerce stores. The most important thing for m... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Omnisend is an email and SMS marketing automation platform built for ecommerce from day one. More than 150,000 online brands use Omnisend to turn customer behavior into revenue on autopilot, returning an average of $79 for every $1 spent.* Connect your store in minutes, no developer needed. Pre-built flows for cart abandonment, welcome series, and back-in-stock alerts, 250+ email templates, popups, and global SMS and web push from the same platform. Describe a segment in plain language and get it instantly, or connect Omnisend to ChatGPT or Claude to run performance checks and draft campaigns in one conversation. Live chat and email support around the clock on every plan, in 6 languages. Big-platform features, up to 35% less. And if you switch, every list, flow, and template is moved free in 5 days. Refreshingly boring, in the best way possible.
Yhteystiedot
Saint Katharine's Way 1, E1W 1YL, London, Yhdistynyt kuningaskunta
- support@omnisend.com
- omnisend.com
4,4
Erinomainen
510 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
I find the support staff really helpful
I find the support staff really helpful. You’re not waiting too long to be allocated support and they do like to fix the issue. You’re not left on your own trying to sort out a problem. It’s one of the strengths of Omnisend.
27. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Omnisend
Thank you for the thoughtful feedback! We're so glad to hear our support team has made a real difference. Quick responses, real solutions, and never leaving you hanging — that’s exactly what we strive for. It means a lot to hear that you see it as one of our strengths!
Amazing customer service
Amazing customer service from Omnisend. I was having some difficulty figuring out how to verify my domain and was helped by several reps who all offered exceptional customer service. Dilara responded to my first email for help. When she was off, Chaymae took over, but it was late and I decided to tackle it in the morning. Mathias reached out when one of the three codes I entered wasn't working and helped me correct the issue. Then Dilara came back to make sure everything was resolved and I didn't need anymore assistance. I got the problem resolved in less than12 hours. Amazing team work and amazing team.
26. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Omnisend
Three reps, one fast solution, and zero stress — that’s how we like to do things! 😄 Huge shoutout to Dilara, Chaymae, and Mathias for making it seamless from start to finish. We’re so glad you felt supported every step of the way. Thanks for the kind words and for being part of the Omnisend community!
Omnisend makes it very easy for…
Omnisend makes it very easy for everyone and the customer service is like no other. Dilara did exaclty as I ask. she made it simple. fast. and easy to understand. She secured the bag with this one.
22. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Omnisend
We’re all about keeping things easy and clear — and it sounds like Dilara delivered on every front! Huge thanks for the kind words. We’re lucky to have her, and even luckier to support customers like you!
Perfect customer service.
I had an issue with a webinar I wanted to attend, I emailed them, within a few hours they replied, in depth and completely solved my problem in a friendly and approachable tone. What more could you want from customer service?
21. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Omnisend
What more could you want from customer service? We’re hoping… not much! 😄 Thanks so much for the great feedback — we’re thrilled our team could help out quickly and keep things friendly along the way.
Amazing thank you Dilara!
20. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Omnisend
We’re so happy to hear you had a great experience! Your kind words mean a lot, and we’ll definitely let Dilara know she made a difference. We’re here anytime you need us!
Even I have only a Free Plan
Even I have only a Free Plan, the support was fast and very accurate!
I also like the products possibility to automate Email to my customers and the nice and elegant style!
16. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Omnisend
Thank you for the kind words! We’re especially glad to hear our support team was fast and accurate — even on the free plan. That’s something we’re proud of, because we believe everyone deserves great service, no matter their tier. We’re here to support you at every stage — free or paid!
My experience with Dilara
Nothing was too much trouble, and technical advice and support was given both patiently and courteously.
16. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Omnisend
This is exactly the kind of experience we want every customer to have — support that’s patient, clear, and genuinely helpful. Thank you for highlighting Dilara’s care and effort. We’ll make sure you continue to feel supported every step of the way!
Vastaus yritykseltä Omnisend
Very good reviews like this one = big smiles all around! 😊 Thanks for the shoutout to Dilara — she’ll be so happy to know she made your day a little easier.
Absolute worst customer service
Absolute worst customer service. They created an absolute disaster by stopping one of my emails. Refused to restart it and refused to help me with it. The ones sent had four out of 1500 marked as spam or 0.24% rate. The continually refuse to answer basic questions like "what is the message ID" because I can't see it in the platform. Or did links stop working on emails already sent. They will not help American customers any more.
13. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Omnisend
Thank you for your feedback, and we’re truly sorry to hear your experience with Omnisend didn’t meet expectations. We aim to provide timely and helpful support to all customers — regardless of location — so it’s disappointing to hear you felt otherwise.
From your description, it appears your campaign was paused due to a higher spam complaint rate, which triggers our automatic protection system to safeguard your sender reputation and deliverability. This is a common industry practice when the complaint rate exceeds 0.1%.
In such cases, our team typically shares guidance on how to resolve the issue and safely resume sending. We regret if this wasn’t clear or if your questions — such as about the message ID or link behavior — weren’t fully addressed.
Unfortunately, we were unable to locate your account details from the review alone. To properly assist you, we’ve sent you an information request via Trustpilot. Once we receive your account details or associated email address, we will be more than happy to review the entire case, revisit the paused campaign, and address any open questions you may have — including the message ID and any concerns regarding email links.
We appreciate your feedback, as it helps us identify where we might improve. We truly hope to resolve this situation to your satisfaction.
Happy and Satisfied
Happy and Satisfied
Dilara understood the question and gave the solution by including the correct working link to solve the issue.
12. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Omnisend
We’re all about making things easy for you — and sounds like Dilara delivered just that! 😄 Glad she understood exactly what you needed and helped you get it sorted fast. Thanks for trusting us to support you — we’ll keep showing up with that same energy every time!
Dilara is really nice she solved all my…
Dilara is really nice she solved all my question quickly
8. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Omnisend
Thank you for the great feedback! We’re so proud to have Dilara on the team, and it’s fantastic to hear she helped resolve everything quickly — that’s exactly the kind of support we aim to provide. We’ll be sure to pass along your kind words!
I have only a year in experience with…
I have only a year in experience with ecommerce and have tried email octopus and send pulse.
Omnisend has better options for a lower price and doesn't automatically blacklist my website's server for spam before I ever get a chance to start up.
I know they have to be VERY careful with people spamming, but I have a very small customer base (that I'm growing with Omnisend!) but I think a good balance is needed.
The templates are great and the editor is good. I love the reports for my campaigns.
2. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Omnisend
Thank you for the thoughtful and detailed review! We’re so glad to hear Omnisend has provided more flexibility and value for you, especially as you grow your ecommerce business. We completely understand the need for a balance between strong security and giving businesses the room to get started — and we’re happy to hear it’s been a smooth experience for you so far. It’s great to know you’re enjoying the templates, editor, and campaign reports too. Thanks for trusting Omnisend to support your growth — we’re excited to be part of your journey!
Excellent customer support!
Their interface is extremely easy to navigate and use. No problems at all. Excellent customer support. Top 1 email marketing app for Shopify!
1. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Omnisend
Wow — top spot? Now that’s a title we’re proud of! 🚀 Thanks for the awesome review. We’re thrilled the platform’s been smooth sailing and that our support team has had your back. Being your go-to app for Shopify means a lot to us. We’re here to keep things running smoothly anytime you need!
1st class platform
The Omnisend platform is so intuitive to use, with great features and updates always seem to be on the way.
Importantly (for me), the customer service is first class. Thanks to all at Omnisend. Even the AI help bots seem to get it!
1. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Omnisend
Five-star feedback all around — thank you! 🎉 We’re so glad you’re loving the platform’s ease of use and constant improvements (with more always on the way!), and we’re extra proud that our customer support (human and AI alike!) is hitting the mark. Thanks for sharing your experience — We appreciate your support and look forward to growing with you!
She helped me get my form added to my…
She helped me get my form added to my site built with Replit. She figured out the technical stuff.
28. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Omnisend
Thank you for the great feedback! We're so happy to hear our team could help you get your form up and running, even with the technical twists. That's exactly what we’re here for — making sure everything works smoothly, no matter the setup. Thanks again for trusting Omnisend to support you!
Muy fácil de usar y funciona…
Muy fácil de usar y funciona correctamente. Me gustó mucho
28. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Omnisend
¡Muchas gracias por tu reseña tan positiva!
Hearing that Omnisend was easy and enjoyable for you truly makes our day. We’re grateful for your support and excited to keep helping you grow!
I'm Not Marketing Savvy - They Made It Easy.
I am doing the final touches before I launch my brand- and tbh setting up email marketing hasn't been something I've looked forward to, at all. I picked this app mostly due to the high review count, but they also had a fair pricing tier compared to other apps I looked into. So far, the set up has been really easy, esp if you take 10 minutes to watch the lessons they provide. Pretty excited that this part of the journey was set-up to go within a night.
22. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Omnisend
From “not marketing savvy” to fully set up in a night? We’d call that a win! 🙌
Thank you so much for the thoughtful review and congratulations on being so close to launching your brand! That’s such an exciting milestone, and we’re honored to be part of the journey.
We know email marketing can feel overwhelming at first, so it’s great to hear that Omnisend made the setup simple and stress-free. The fact that you found value in our lessons and got everything ready in one evening? That’s exactly the kind of experience we hope to deliver.
We’re thrilled you found a plan that felt fair and easy to get started with. When a tool lets you focus more on your launch and less on tech headaches, we know we’re doing something right.
Wishing you a smooth and successful launch — we’ll be right here if you need us!
L’assistenza con Buraq di omnisend è…
L’assistenza con Buraq di omnisend è stata assolutamente perfetta! Ha risolto il problema
16. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Omnisend
Siamo felicissimi di sapere che Burak ti ha aiutato alla grande!
Thanks so much for sharing your experience. Great support is what we aim for, and it’s amazing to know we delivered!
Dilara was absolutely amazing
Dilara was absolutely amazing! Every time I have contacted Omnisend's support, the help has been incredible- thank you!
17. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Omnisend
Thank you so much for the kind words — this absolutely made our day!
We’re thrilled to hear that Dilara was such a standout during your support experience. She puts a lot of heart into what she does, and knowing it made a difference means the world to us. It’s also wonderful to hear that your experiences with our team overall have been consistently positive. That kind of feedback keeps us going, and we’ll be sure to share this with Dilara (though fair warning, she might frame it 😉).
Thanks again for your trust and support — we’re so glad to have you with us!
Spam spam and more spam from this…
Spam spam and more spam from this providers customers. Has a lack of due diligence and let's them send non-GDPR compliant emails at least once a day to consumers. Absolute joke. Reported to ICO.
——
updated in response to comment
——
This was Omnisend as confirmed by their own abuse team and I quote:
“ Hello,
Thank you for contacting Omnisend.
Thanks to your report we tracked the sender and conducted
an investigation of their mailing practices.
We also removed your email address from their database
so you should not receive any more messages from this source.
Please let us know in case of any more issues with unsolicited
emails sent from our system.
---
Omnisend Anti-Abuse Team”
-- Update to most recent comment --
"At Omnisend, we have a strict zero-tolerance policy towards spam, as clearly outlined in our Terms and Conditions and Anti-Spam Policy. We actively monitor for non-compliant practices and have dedicated measures in place to identify and remove users who violate these standards."
Except you don't, you've allowed the user to spam people multiple times a day for over a month and didn't notice. You've failed the internet, made excuses and had to change your reply because you were called out.
16. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Omnisend
Thank you for taking the time to share your feedback and for bringing this matter to our attention.
At Omnisend, we have a strict zero-tolerance policy towards spam, as clearly outlined in our Terms and Conditions and Anti-Spam Policy. We actively monitor for non-compliant practices and have dedicated measures in place to identify and remove users who violate these standards. Our abuse desk handles every report we receive with care and urgency. You can report any such concerns directly to anti-abuse@omnisend.com.
As confirmed by our Anti-Abuse Team, your report allowed us to track down the sender, review their mailing practices, and take appropriate action. Your email address was also removed from their database to prevent any further unwanted communication.
While we implement multiple layers of protection to detect and filter out non-compliant behavior, it's important to clarify the GDPR responsibility structure: Omnisend, as the Data Processor, provides the platform and tools, but the ultimate responsibility for compliance lies with the Data Controller — our customer — who determines the purpose and means of the data processing.
We understand how frustrating unwanted emails can be and truly appreciate you raising this concern. Please know that we are committed to safeguarding recipients' rights and ensuring responsible email practices across our platform.
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