I cannot say enough good things about the customer service we have received from Omnisend! Melanie, Ruddy, and Ally have been absolutely wonderful to work with. All three have been incredibly kind... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
UPDATE 9/23/26: We've been unsuccessful in getting any meaningful assistance from omnisend. The reply here, for the world to see, does not resolve any of the issues we continued to experience... Näytä lisää
Yritys on vastannut
Honestly, big shoutout to our customer success manager, every quarterly call feels like catching up with someone who actually gets our business. Very helpful suggestions, always on the point, not just... Näytä lisää
Yritys on vastannut
Omnisend provides a very reliable platform. While there is still room for improvement, they genuinely offer one of the best marketing tools for e commerce stores. The most important thing for m... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Omnisend is an email and SMS marketing automation platform built for ecommerce from day one. More than 150,000 online brands use Omnisend to turn customer behavior into revenue on autopilot, returning an average of $79 for every $1 spent.* Connect your store in minutes, no developer needed. Pre-built flows for cart abandonment, welcome series, and back-in-stock alerts, 250+ email templates, popups, and global SMS and web push from the same platform. Describe a segment in plain language and get it instantly, or connect Omnisend to ChatGPT or Claude to run performance checks and draft campaigns in one conversation. Live chat and email support around the clock on every plan, in 6 languages. Big-platform features, up to 35% less. And if you switch, every list, flow, and template is moved free in 5 days. Refreshingly boring, in the best way possible.
Yhteystiedot
Saint Katharine's Way 1, E1W 1YL, London, Yhdistynyt kuningaskunta
- support@omnisend.com
- omnisend.com
4,4
Erinomainen
510 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great support - again & again
Once again - quick and right on point answers from Omnisend - support is great !
16. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Omnisend
Again and again — you’re making us smile over here! 😄
We’re so glad to hear our support team continues to hit the mark. Thanks for taking the time to share your experience — it truly means a lot!
everything was perfect
10. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Omnisend
"Everything was perfect"? You're making us blush over here! Thanks for the kind words — we're thrilled you had a great experience.
Quarterly calls that matter
Honestly, big shoutout to our customer success manager, every quarterly call feels like catching up with someone who actually gets our business. Very helpful suggestions, always on the point, not just ticking boxes. Over the past year, we've seen sales go up, definitely not coincidence. Would love to see product reviews feature available for WordPress stores too, that would be cherry on the top.
8. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Omnisend
Honestly, this review? Chef’s kiss. 👌
Huge shoutout right back to you for such thoughtful words — and for making our Customer Success Manager feel like part of your team! Hearing that those quarterly calls actually resonate (and aren't just box-ticking marathons) reminded us why we love doing what we do.
We’re over the moon that you’ve seen sales rise over the past year — definitely not a coincidence, and absolutely something to celebrate. As for the product reviews on WordPress… noted, and very much appreciated. We love a good “cherry on top” idea!
Thanks again for being awesome. We're lucky to be growing with you!
The service was very good
The service was very good, especially Danny. I am very grateful for her enthusiastic and patient service. I will recommend it to my friends.
11. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Omnisend
Can we just say — you’ve got excellent taste in both platforms and people! This review just made our day, and let’s be honest, probably made Danny’s entire week! 😄
Huge thanks for your kind words and for spreading the love. We're so happy you had a great experience, and your recommendation means the world to us!
Fantastic company and tech team - Thank you!
I have only just signed up for Omnisend but I wish I had done so sooner. The integrations and work flow are supremely better than the previous company I was working with. And, when I initially signed up and Omnisend synced with my existing store it found over 5000 email subscribers that had signed up for our newsletter that the previous company didn't sync with. Happy that I can now begin including them in my newsletter emails. Also... tech support (Kayque) is very responsive and wonderful to work with - Thank you!
10. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Omnisend
Okay, now we’re wondering… should we frame this review or just forward it to the whole team with a flurry of confetti emojis? 🎉
We’re so glad you made the switch — and even more glad that Omnisend delivered (hello, 5,000 surprise subscribers!). Thanks for the kind words and for trusting us with your emails.
Here’s to smoother workflows, better integrations, and newsletters that reach everyone they should. Welcome aboard — we’re genuinely happy to have you!
I had an issue due lite speed caché and…
I had an issue due lite speed caché and the helped me, this works amazing
9. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Omnisend
Customer support is our middle name — well, not really, but it should be! 😄 Thrilled to hear that we could help resolve your LiteSpeed Cache issue and that everything's working amazingly now. Remember, we're here 24/7, 365 days a year if you need us!
I use Omnisend with all my clients
I use Omnisend with all my clients. It's simple and straightforward. Customer service is also very helpful.
7. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Omnisend
Using Omnisend with all your clients? That’s the kind of trust we don’t take lightly! 🙌 We’re so glad you find it simple, effective, and well-supported. Thanks for the kind words — we’re lucky to have you in our corner!
Omnisend Transformed Our E-commerce Marketing Game! ⚡
As a small e-commerce business owner, I’ve tried multiple marketing tools, but **Omnisend** stands out as a game-changer. From day one, it simplified our workflows while delivering measurable results—here’s why it’s worth every penny:
🚀 Effortless Automation:
Setting up abandoned cart flows, welcome sequences, and post-purchase follow-ups took MINUTES, not hours. The pre-built templates are genius, and the drag-and-drop workflow builder is so intuitive. Our abandoned cart recovery rate jumped from 12% to 28% in just two months!
💡 Multi-Channel Magic:
Combining email, SMS, and social media campaigns in one platform saved us countless hours. The seamless integration ensures consistent messaging, and customers love the personalized SMS reminders (open rates are through the roof!).
📊 Data-Driven Decisions:
The analytics dashboard is a goldmine. Real-time tracking of ROI, customer behavior insights, and easy A/B testing helped us optimize campaigns like never before. We boosted holiday sales by 40% using their segmentation tools to target high-value shoppers.
🎨 Stunning Templates & Support:
The professionally designed templates (mobile-friendly!) made our brand look polished without hiring a designer. Plus, their customer support team is lightning-fast—they’ve answered even my quirkiest questions within minutes.
Why Omnisend?
It’s affordable, scalable, and packed with features that actually WORK. Whether you’re a startup or scaling up, this tool grows with you. We’ve cut our marketing chaos in half while doubling engagement—what’s not to love?
Final Verdict: Stop overcomplicating your marketing. Omnisend does the heavy lifting so you can focus on your business. 10/10 recommend!
3. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Omnisend
Now this is the kind of feedback that lights us up! We're so glad to hear Omnisend has made such a difference for your business — from boosting recovery rates to streamlining your entire marketing flow.
We know small e-commerce teams wear a lot of hats, so it's awesome to hear that our tools are helping you do more in less time — and with real results to show for it. Thanks for trusting us with your marketing and for taking the time to share such a thoughtful, in-depth review. Here's to even more growth ahead! 🙌
Migration
Switched over from Klaviyo to Omnisend, and gotta say, support team along with Deniz made the whole process way easier than I expected. They took care of migrating my automations, contacts, email templates, plus they helped me setup my domain without any hassle. Haven\t seen this level of support with other email marketing tools, so definately worth a shoutout. So far, so good.
24. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Omnisend
From Klaviyo to Omnisend without the hassle? That’s what we love to hear! 😎 Hats off to Deniz and the team for making the transition easy — we’re happy we could take the heavy lifting off your plate. We’re glad to have you on board and can’t wait to support your continued growth!
Not the best experience.
After Omnisend advertising that my contacts would integrate seamlessly with Wix and that their subscription status would sync back and forth, I purchased the plan. Then only to find out that isn't the case, and that nothing syncs back to Wix at all!
Requested a refund and was REFUSED! Because it "goes against their refund policy". I asked for them to please re -consider their decision. They refused again. It was only after I put up this review that I received a 3rd email saying they will refund. While I am grateful to finally have a resolution, it's a shame it takes writing a terrible review to get a decent outcome.
1. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Omnisend
Thank you for taking the time to share your feedback — we’re truly sorry to hear about your experience.
We completely understand how important reliable integrations are, especially for small businesses. While we aim to make our platform and integrations as seamless as possible, we realize there may have been a misunderstanding around what “seamless integration” entails in this context. To clarify, while Omnisend does import contacts from Wix, it does not support two-way syncing of subscription statuses. We haven’t actively advertised this feature as a two-way sync, but we’re genuinely sorry if the expectations set by the language we use led to confusion.
Regarding the refund, our standard policy states that charges for active monthly subscriptions are non-refundable. That said, we also recognize that every situation is unique. In your case, our billing team and senior support specialist carefully reviewed your request and made an exception beyond our usual policy. This resolution was communicated to you directly, and we truly hope it helped address some of your concerns.
We regret that Omnisend didn’t meet your expectations and appreciate you highlighting the areas where we can do better. Your feedback is important to us, and we’re committed to improving the experience for all users — especially small businesses working hard to grow.
SCAM, they record your payment method and took money even if you're not subscribed anymore
I would pu 0 if there was. I unsubscribed earlier in January, they still took money from my account on 16 January, on February, they took nothing but yesterday, I was amazed and furious to see 2 withdrawals of 20usd and 33,60 usd from my account, and my plan was reactivated and upgraded to the standard one though I did not ask for it. They say the chat is 24/7 but until now, nobody answered me to give me clear answer yet. Without clear answer, I'll sue you and I'll make sure to ruin your reputation everywhere, you're a scam
29. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Omnisend
We’re sorry to hear about your experience and understand how concerning unexpected charges can be. Upon investigating your account, we found strong indications that it was compromised — specifically, a pending admin access request sent to a suspicious email address. For security and privacy reasons, we’ve shared the full details via our in-app chat.
Given the situation, we’ve refunded the March charges for both your Standard plan and SMS subscription, and removed your card from our system to prevent any further unwanted transactions. Please rest assured that Omnisend does not initiate unauthorized charges — any payments processed are strictly tied to account activity, such as subscription renewals or upgrades.
Regarding support, we saw you initiated three live chats. In two cases, the conversation remained with our automated assistant, and it seems the handover to a human agent wasn’t completed successfully. However, during your third attempt, a support specialist connected with you and provided the necessary billing assistance.
We take account security very seriously and we’re genuinely sorry this happened to you. We’re glad you brought it to our attention so we could take swift action. If you have any further concerns or need ongoing assistance, our team is here to support you.
I had a terrible experience with…
I had a terrible experience with Omnisend. Every time I tried to create a campaign, the platform kept logging me out for no reason. Their SMS service is also unreliable—recipients never received the messages I sent. On top of that, the platform imposes too many unnecessary rules and restrictions, making the experience even more frustrating.
19. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Omnisend
Thank you for sharing your feedback. We're sorry to hear that our platform hasn't met your expectations — that’s certainly not the experience we aim to deliver.
The issue with being logged out while creating campaigns may be related to your browser’s cache or cookie settings. While this hasn’t been commonly reported, our team would be happy to walk you through a few steps that often help resolve such behavior.
We’ve also taken note of the difficulties you experienced with SMS delivery. Our support team would appreciate the opportunity to investigate this further, as message deliverability can depend on a number of factors.
Regarding the platform’s rules and restrictions, while we’re not entirely sure which ones you’re referring to, many of these policies are in place to ensure compliance with global regulations and to protect the sending reputation and experience for all users.
To help us look into your case more closely, we’ve submitted a request for your contact details via Trustpilot. To speed things up, feel free to reach out directly to our support team via in-app chat or by emailing us at support@omnisend.com.
We truly value your input and hope you’ll consider reaching out to our support team directly — we’d love the chance to make things right.
Omnisend is a phenomenal platform with…
Omnisend is a phenomenal platform with an amazing team behind it! Meeting with friendly people like Melanie Guerra has made using Omnisend a fantastic experience. She is extremely patient and knowledgeable! Omnisend has a wide range of tools and features with detailed insights into analytics for campaigns, forms, automations, and more!
13. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Omnisend
A phenomenal platform is nothing without phenomenal people behind it! That’s exactly the kind of feedback that makes us smile! 😊 We're thrilled that Omnisend’s features and analytics are delivering the insights you need — and even more excited that Melanie made your experience truly fantastic. Thanks for the glowing recommendation — we’re excited to keep supporting your success!
Seamless Integration & Excellent Support!
We at MathildaStore are extremely satisfied with Omnisend. Its fast email delivery, user-friendly interface, and unlimited customer support experience are truly impressive. The seamless integration with Shopify allows us to manage our marketing processes effortlessly and efficiently. With its intuitive structure and advanced automation features, we have taken our e-commerce operations to the next level.
As the E-Commerce Project Manager of MathildaStore, I highly recommend Omnisend!
Seyfullah Akdoğan
E-Commerce Project Manager | Mathilda Store
1. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Omnisend
It’s amazing to hear how Omnisend is making a real impact at MathildaStore! 🚀 A seamless Shopify integration, powerful automation, and responsive support are exactly what we aim to deliver.
Your recommendation means the world to us, Seyfullah! Thanks for trusting us to support your business growth — we’re excited to see what’s next for MathildaStore!
Good after-sales service
Regular data review and analysis
5. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Omnisend
We’ve got your back — from the initial setup to your everyday operations! 🚀 Great after-sales service is what we strive for, and we’re so glad you had a great experience. Thanks for the awesome feedback!
We absolutely love using Omnisend
We absolutely love using Omnisend! It’s powerful, easy to use, and makes email marketing a breeze. The automations are top-notch, saving us time while driving real results.
The drag-and-drop email builder is super intuitive, and the segmentation features ensure our messages always reach the right audience. Plus, the analytics provide clear insights to keep improving performance.
If you’re looking for a hassle-free way to boost your email marketing, Omnisend is the way to go! 🚀
4. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Omnisend
Wow, this review just made our day! We’re so glad Omnisend is delivering exactly what you need — automation, segmentation, and insights to help you grow. Thanks for proving that Omnisend is so good, it’s refreshingly boring — no drama, no hassle, just smooth, reliable email marketing that works. Just the way it should be! 🚀
Exceptional Service & Innovation
Omnisend is an outstanding email marketing platform, especially for Shopify users. Their seamless integration makes campaign management effortless, and their innovative features constantly evolve to meet the needs of modern eCommerce. What truly sets Omnisend apart is their exceptional customer support—they genuinely listen to users and provide tailored solutions that make a difference. Whether it’s automation, segmentation, or advanced analytics, Omnisend delivers with precision and ease. Highly recommended for anyone looking to elevate their email marketing game!
28. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Omnisend
Now this is the kind of review that makes us do a little happy dance! 💃🕺 Seamless integration, evolving features, and precision in automation and analytics? That’s exactly what we strive for!
But what really makes us smile is knowing that our customer support has made a real difference for you. Listening to our users and delivering tailored solutions is what we’re all about! Thanks for the glowing recommendation — we’re thrilled to be part of your email marketing journey!
I had some issues with a pop-up
I had some issues with a pop-up, but the support team helped me resolve them very quickly. Great work!
24. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Omnisend
Pop-up glitch? Consider it popped out of existence! We’re so glad our support team had your back. Thanks for sharing your experience — we truly appreciate it! 😊
Great Platform
Great Platform! Best email marketing platform ever and above all great and fast customer support!
21. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Omnisend
Best email marketing platform ever? Now that’s a title we’ll proudly wear! 🏆 We’re so happy to hear Omnisend is delivering the experience you deserve. Thanks for your fantastic review — it truly means a lot!
I had an excellent experience with John Pulliam Customer Success
I had an excellent experience with Omnisend's customer support, thanks to John Pulliam. He was incredibly helpful, professional, and knowledgeable. John took the time to thoroughly address my concerns and provided clear, effective solutions. His expertise and friendly demeanor made the entire process smooth and stress-free. I truly appreciate his assistance and highly recommend Omnisend’s customer service!
20. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Omnisend
Now this is the kind of feedback that puts a big smile on our faces! 😃 We’re so glad to hear that John provided the perfect mix of professionalism, knowledge, and top-tier support to make your experience seamless. He’ll be thrilled to see this shoutout! Thanks for your kind words and for recommending Omnisend — we’re lucky to have amazing customers like you!
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