I had an issue with what I thought incorrectly, was not receiving my correct order. I immediately contacted customer service and had a very quick response from customer service representative IIaria.... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Già da qualche anno consumiamo solo prodotti Olivieri 1882 perchè rispecchiano le nostre esigenze: genuinità, giusta dose di dolcezza e zero conservanti. Facciamo i complimenti all'Azienda e consig... Näytä lisää
Yritys on vastannut
We have purchased Oliveri panettone many times and are more than happy with the quality, taste and variety depending upon what season we're in. And you can't beat the quick delivery! We will always ch... Näytä lisää
Yritys on vastannut
I never received my order. I was offered some kind of coupon, asked for a replacement instead, and never heard another word. I would have accepted a replacement; now, I’d like a full refund. Update... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä Olivieri1882
Yrityksen kirjoittama
Da più di 140 anni creiamo emozioni da gustare, con una precisa filosofia rivolta alla qualità. Siamo una Pasticceria e una Bakery contemporanea, ma non solo. Olivieri 1882 è oggi un brand riconosciuto in tutta Italia e all’estero, presente a livello retail, wholesale e online. Il nostro store di Arzignano è punto di riferimento per la pasticceria artigianale e per l’interior design nel settore. Il nostro ecommerce ci consente di far arrivare ,direttamente ai nostri affezionati clienti, i nostri prodotti in tutta il mondo e negli Stati Uniti in soli due giorni. La nostra rete di rivenditori poi distribuisce i nostri prodotti confezionati in tutto il mondo, da Uk all'Australia. Siamo una pasticceria contemporanea, con le radici nella tradizione e lo sguardo sempre proiettato al futuro scopri di più..
Il panettone artigianale di Olivieri 1882, secondo Gambero Rosso, è tra i Migliori Panettoni Artigianali d’Italia! scopri tutti i gusti
Il Pandoro Artigianale Olivieri 1882 è il dolce natalizio per eccellenza: è una nuvola di burro, uova e farina e vaniglia a forma di stella. acquista ora
Siamo molto orgogliosi che la nostra Colomba sia stata riconosciuta dal Gambero Rosso la Miglior Colomba Artigianale d’Italia 2019 scopri tutti i gusti
Yrityksen kirjoittama
- Since 1882, our family has carried forward a dream made of craftsmanship, innovation, and passion. We believe that: History is made by families: six generations have preserved and transformed our craft. Tradition is made by memories: every panettone and every colomba embody gestures and rituals that never cease to move us. The future is made by dreams: to grow without borders, bringing Italian artisanal excellence to the world. Life is made by emotions: from the fragrance of freshly baked dough to the joy of sharing it with loved ones. For us, it means defending our origins, treasuring sourdough and authentic recipes. It also means challenging conventions, creating new flavors and processes that make each experience surprising. Our promise is simple: enjoy life with authenticity and respect. Every Olivieri 1882 product is born this way: with the artisanal care of the past and the contemporary vision of those who look to the future.
Yhteystiedot
Via Alberti 5, 36071, Arzignano, Italia
- 3247418206
- info@olivieri1882.com
- olivieri1882.com
4,4
Erinomainen
3 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 98 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Davvero ottimo
17. joulukuuta 2025
The BEST!
The BEST!
None of the other brands comes close to the flavor, moistness, the eggy texture, of this brand of bread.
Beautifully packaged, too.
The company was proactive in reaching out to me when they perceived the delivery took too long. I will order every Christmas.
14. joulukuuta 2025
Absolutely delicious panettone
Absolutely delicious panettone. Just about my favorite part of the holidays!
17. joulukuuta 2025
World class company
The products are THE BEST in the world, especially the salted caramel/candied apricot Panettone. Worth every penny. And customer service is beyond excellent! I had a delay in shipping and was not only refunded in full but then received my order in full! Extraordinary company in EVERY sense.
17. joulukuuta 2025
Ottimo in tutti i sensi
17. joulukuuta 2025
Servizio Clienti eccellente
Servizio Clienti eccellente: ho avuto un problema durante la spedizione risolto in modo impeccabile!
Prodotto di alta qualità: lo consiglio.
15. joulukuuta 2025
Panettone e pandoro
Panettone e pandoro divini e morbidi!!
Un impasto soffice da gustare lentamente.
Ho dovuto acquistare il panettone con canditi che a me non piacciono in quanto, rispetto agli anni passati, la versione solo uvetta non era visualizzata sul sito. Vi chiedo di reinserire anche questa versione del panettone.
Comunque meritate un applauso.
17. joulukuuta 2025
The product tasted good but because of…
The product tasted good but because of tariffs, the panettone arrived weeks later from when it was shipped. Not Olivieri’s fault, but I’m guessing it tastes better when it’s fresher.
16. joulukuuta 2025
Incredibly disappointed…
I was so disappointed that our shipment was so late and missed the holidays. I found the communication was poor regarding status of delivery. We were excited to try the bread and paid a huge amount of money with poor results. I’m sure there will be no follow up.
16. joulukuuta 2025
Vastaus yritykseltä Olivieri1882
Hi Nikki,
thank you for reaching out. We would like to clarify the timeline and shipping process of your order.
Your order was placed on December 16, which was after the deadline for guaranteed Christmas delivery. For this reason, the shipment was processed according to our standard international delivery timeframe of 7–10 business days. Your order was correctly delivered on January 2, fully within the expected delivery window.
Our shipments to the U.S. follow a two-stage process:
Ground shipping (first stage): the order is transported by ground from our production facility to the international logistics hub. During this phase, tracking updates may be limited, as this is a commercial shipping method.
UPS Air (second stage): after customs clearance, the shipment is transferred to UPS Air, which handles air transport and final local delivery. Tracking updates and delivery confirmation are provided at this stage.
International shipments are subject to customs clearance procedures, which are outside of our direct control and represent the only possible shipping timeline under current regulations. Unfortunately, faster options are no longer available.
We are sorry that you did not contact us earlier—we are always available to assist and provide updates or clarification when needed. Should you ever have questions or concerns, please feel free to contact us at customer@olivieri1882.com
and we will be happy to help.
Thank you for your understanding.
Kind regards,
Ilaria - Olivieri 1882 Customer Service
Gift didn’t arrive until well after…
Gift didn’t arrive until well after Christmas. No updates provided.
16. joulukuuta 2025
Vastaus yritykseltä Olivieri1882
Hi Lisa,
thank you for reaching out. We would like to clarify the timeline and shipping process of your order.
Your order was placed on December 13, which was after the deadline for guaranteed Christmas delivery. For this reason, the shipment was processed according to our standard international delivery timeframe of 7–10 business days. Your order was correctly delivered on January 3.
Our shipments to the U.S. follow a two-stage process:
Ground shipping (first stage): the order is transported by ground from our production facility to the international logistics hub. During this phase, tracking updates may be limited, as this is a commercial shipping method.
UPS Air (second stage): after customs clearance, the shipment is transferred to UPS Air, which handles air transport and final local delivery. Tracking updates and delivery confirmation are provided at this stage.
International shipments are subject to customs clearance procedures, which are outside of our direct control and represent the only possible shipping timeline under current regulations. Unfortunately, faster options are no longer available.
We are sorry that you did not contact us earlier—we are always available to assist and provide updates or clarification when needed. Should you ever have questions or concerns, please feel free to contact us at customer@olivieri1882.com
and we will be happy to help.
Thank you for your understanding.
Kind regards,
Best panettone that we've had
Best panettone that we've had. We've been having this sweet bread all our lives, from our Italian grandparents, and this is the best so far. The sourdough base makes it a flavorful, light bread and it has just the right type and amount of dry fruit which keeps it light. It's more than we've every paid, but bought it as a Christmas gift. We will get it for ourselves next time.
16. joulukuuta 2025
When we thought we had a…
When we thought we had a problem...QUICK RESPONSE! Immediate turn around to questions I had.
GREAT CUSTOMER CONTACT!
16. joulukuuta 2025
Delicious!
16. joulukuuta 2025
Ordered before Christmas for parties
Ordered before Christmas for parties. Arrived well after New Years. They are just sitting in my house now as the holiday parties are over.
16. joulukuuta 2025
Vastaus yritykseltä Olivieri1882
Hi Edgar,
thank you for reaching out. We would like to clarify the timeline and shipping process of your order.
Your order was placed on December 16, which was after the deadline for guaranteed Christmas delivery. For this reason, the shipment was processed according to our standard international delivery timeframe of 7–10 business days. Your order was correctly delivered on January 3, fully within the expected delivery window.
Our shipments to the U.S. follow a two-stage process:
Ground shipping (first stage): the order is transported by ground from our production facility to the international logistics hub. During this phase, tracking updates may be limited, as this is a commercial shipping method.
UPS Air (second stage): after customs clearance, the shipment is transferred to UPS Air, which handles air transport and final local delivery. Tracking updates and delivery confirmation are provided at this stage.
International shipments are subject to customs clearance procedures, which are outside of our direct control and represent the only possible shipping timeline under current regulations. Unfortunately, faster options are no longer available.
We are sorry that you did not contact us earlier—we are always available to assist and provide updates or clarification when needed. Should you ever have questions or concerns, please feel free to contact us at customer@olivieri1882.com
and we will be happy to help.
Thank you for your understanding.
Kind regards,
My mother who is 92
My mother who is 92, loves a panetonne for the holidays. I sent this one to her and she loved it. That's all I need. Delicious.
15. joulukuuta 2025
All fantastic and yummy
16. joulukuuta 2025
Best panettone we have EVER eaten
Best panettone we have EVER eaten. Decadent. Will definitely order again (though earlier this time, because Customs).
16. joulukuuta 2025
Delicious taste
Delicious taste:
Deep chocolate, eggy flavor, moist texture
Perfect for an impressive dessert
Whipped up some mascarpone cream to top it off and it made for an impressive meal finisher.
16. joulukuuta 2025
I received the wrong product by mistake…
I received the wrong product by mistake - customer service helped right away and remedied the situation. This made all the difference in my decision to remain a loyal customer and order again next holiday season.
15. joulukuuta 2025
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